Why can't I touch my screen in certain places? It acts as if it is frozen in certain areas?

My screen doesn't work in certain places. It is hard for me to text or press any keys that are at the top of the screen. HELP!!!

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these steps in order until the issue is resolved.
If they do not resolve the issue, then a hardware issue exists.  Take the device to Apple.

Similar Messages

  • HT204291 Why can't I get full screen from my ipad to Apple TV

    Why can't I get full screen from my ipad to Apple TV?

    Welcome to the Apple Community.
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  • Why can't I get alert tones when I send or receive email.  I checked Sounds and volumes are at max.

    Why can't I get alert tones when I send or receive email.  I checked Sounds and volumes are at max.

    Have you got notifications muted ? Only notifications (including games) get muted, so the iPod and Videos apps, and headphones, still get sound.
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  • Why can't iPod touch 2G use home screen background wallpaper?

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    Reports have quoted that Steve Jobs said that icon performance was degraded too badly with wallpaper for Apple to feel comfortable including that feature.

  • Why my iPhone will touch the screen automatically, sometimes?

    I've got an iPhone 5s, I found it sometimes will touch the screen automatically while I didn't do anything. The first time I find his problem is in Ninja Rooftops, I noticed that it jumped lots of times by itself. And then I find this problem not just in the game, it's everywhere...
    Can I get my iPhone changed? It really bugs me!!!

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    If no joy...
    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • Why is my iPod Touch 4G screen flickering light and dark?

    my iPod Touch 4G screen flickering light and dark all the time?!?! I also have this problem where at the VERY bottom of the screen, Theres this white bar that keeps flickering on and off!! PLEASE HELP ASAP!!!

    The screens are practically the same.
    Did you purchase your iPod Touch second hand or direclty from the Apple Store? I would recommend that you go back to the Apple Store and show them both devices in action so that they can advise you closely.

  • Why can't I change the screen orientation of my iPad?

    I just upgraded my iPad to IOS 7.0.4.  Suddenly it seems to be locked in portrait mode.  I have tried turning the lock feature off and on, but that doesn't help.  I am at a loss.

    Unfortunately not.  I found a work-around that allows me to use the device in landscape format. I use the accessibility settings in settings (under general) and turn "assistive touch" on.  A white dot appears on the screen.  When you click on that, you can rotate (and lock) the screen in any position you like.
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  • Why can't I get wide screen when burning a dvd?

    My sequence is all 1920x 1080 HD footage in mpeg2. My photos are all 1920 x1080 px. In encore if I want to burn a standard DVD it automatically goes to 720x480 if I choose " mpeg2dvd" format. Why isn't there a wide screen mpeg2 dvd format?

    Colin, what you show is the  dialog box when I do file> export media, right? Except mine is different (Pr 5.5 iss different?) and has a check box for "match source attributes" and when that is checked the format box is grayed out.  And I don't see where you can customize anything.
    What's the purpose of File>export media if it doesn't create a dvd?
    If i do File> dyn link> send to encore there is no dialog box like you showed. it doesn't give any choices except dvd or blu ray and no "wide screen".
    Are you all saying that 720x480 is all you get on a dvd and if your source is 16x9 it will squish it to fit? aren't hollywood dvd's in 16x9?

  • Why can't I "Share My Screen"?

    Friday I was in a trouble-shooting session via Adobe's "chat" trying to get my Captivate app reactivated on a new PC (Windows 7). The Adobe tech support person wanted to see the window I was looking at, so the support person gave me to the link in the chat window to "share screen, " which opened Adobe Connect. After Adobe Connect opened, I clicked "Share My Screen," but it didn't work.
    Why would it not work? Might it relate to my company's standard Internet security settings?
    Here are my Internet security settings:
    Any other ideas?
    Thank you!
    Jan

    Hey Jan,
    There's no need to purchase Adobe Connect - anyone can download the Adobe Connect add-in.  The add-in is actually only required if you need to share your screen (we've never added that functionality to the Flash Player).
    You can install the add-in manually, though there is also somethig we call the 'lightning install' process that happens when you try to share your screen without the add-in installed. The lightning install should only take  a few seconds and it usually even works for customers in locked-down desktop environments. Once installed, the meeting room would re-open in the add-in.
    In your case - it looks like the lightning install failed (or didn't begin). Perhaps IE blocked it, or perhaps there was a yellow bar at the top of your screen that you may not have noticed.
    In any case, manually installing the add-in should resolve the issue.
    I'd recommend using version 9 of the add-in since it's backwards compatible.
    Thanks,
    Alistair
    Sr. Product Enablement Manager, Adobe Connect

  • Why can't I use split screen with my Microsoft and internet??

    I don't understand why I could use the split screen with Microsoft Windows open before, and cannot now. It just sudden'y stopped working. No matter What I try it won't allow me to view both the internet and what I am typing in Microsoft windows. Am I doing
    something wrong?
    I have Windows 8, and a ASUS computer with Core i 5 from intel.

    Hi,
    This is the forum to discuss questions and feedback for Microsoft Office, I'll move your question to the Windows 8 forum
    http://social.technet.microsoft.com/Forums/en-US/home?forum=w8itprogeneral&filter=alltypes&sort=lastpostdesc
    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
    George Zhao
    TechNet Community Support

  • Why can't I have damaged screen in iPhone6 replaced in Poland at a reasonable price?

    Hello,
    I have bought my iPhone 6 in Poland and now I can't have its broken screen replaced with an authorized service provider in Poland at a price of $109, which was offered by Apple before the launch of this product:
    https://www.apple.com/support/iphone/repair/screen-damage/
    They offer me a replacement for a new phone at $410 (half price of the new iPhone6) as the best option available! Another alternative they propose is to have the screen replaced at $319, but if I go for it, I will loose the initial manufacturer's warranty.
    In Germany, where the average pay is 3 times higher than in Poland, I could have the screen replaced with an authorized service provider 3 times cheaper (at approx. $130)! But if I have this fixed in Germany, will I not loose the initial manufacturer guarantee?
    A reply from an Apple representative would be welcome.
    Kind regards,
    Pietruch

    A reply from an Apple representative would be welcome.
    Not here you won't
    This is a User to User technical support Community.Apple neither read nor respond here
    Apple do not provide the screen replacement service in Poland, end of, a fact of life.
    Your options would be
    1.Buy the Out of Warranty exchange device as already offerred
    2.Take the iPhone 6 to another EU Country where the screen replacement service is offerred by Apple.such as Germany ,price is Euros 109
    The warranty and post warranty service on iPhones purchased from a legitimate source in the EU can be serviced in any other EU Country

  • Why can't I get full screen when in Safari since I downloaded ios8

    WWhy since I downloaded ios8 can't I get full screen when in safari

    Have you tried tapping the blue bookmark icon on top left of screen?

  • Why can't I save Tab Groups from one session to the next? When I restart, tab groups are cleared.

    Why can't I save Tab Groups from one session to the next? Is there a way to save Tab Groups from the last session to the next time I start up?
    Mark Kipperman

    Yeah, if this is the way it's supposed to work its a useless and, dare I say, stupid "feature". Wouldn't the whole point of this be to have quick access to groups of pages. If I have to select them each time to create the group what is it doing for me?

  • Why is my iPod touch 5 screen unresponsive? I accidentally dropped it and now the screen won't do anything. I've tried resetting it over and over again but nothing is working. Can someone tell me what is going on? Thanks

    My iPod touch is being unresponsive. I accidentally dropped it screen down and now when I go to slide to unlock it, it won't work. I've tried numerous times at resetting it, holding the home and sleep/wake button until it resets, with no luck. The Wi-Fi isn't even connecting. And the notification pull down screen and the pull up screen isn't present either. Would really like to know what is wrong with it. Thanks.

    Try the following but you likely have a hardware problem:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Why can't I lock the screen in landscape?

    When watching a movie I can't get the screen to lock in landscape position. Why not?

    Use the screen rotation lock (the switch next to the volume control). See the iPad manual at http://manuals.info.apple.com/en_US/ipad_2_user_guide.pdf for details.

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