Why do BT have Customer Services

I've switched to BT; Broadband, Phone & Vision.
Everything activated fine on the date predicted except Vision. The following message appears on my 'Track your order' page :
Your Vision order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates.
Consequently, my vision box is stuck on C03 error...
Anyway, after 24 hours I called customer services and was encouraged that they seemed to spot the issue straight away. The very nice lady did ‘thing’s in the background and eventually advised me to reboot the hub and then reboot my vision box and everything would be ok. However, just in case, it didn’t work, I should wait until after midnight that day.
It didn’t work. It didn’t work by midnight and it wasn’t working 24hrs later. However, the activation date on my ‘Track your order’ page had moved back a day.
So I called the next day and again was encouraged to hear they seemed to spot the issue straight away.... Ooo déjà vu! In fact déjà vu and déjà vu!
I’ve been through the same ritual for 3 days now, so my point; why do BT have Customer Services?

Thanks, I've sent them a mail...
Thought I'd try to expedite the problem though and called India this morning.
After ping-ponging around a couple of departments, I got through to the 'Vision' dept and he explained that my broadband order was not fully complete (some issue on the line/exchange!?). So he put me through to the 'Order' dept.
They said although my broadband is working ok, they can't close it off until the problem they're having is resovled -then I can get Vision.
Probably.
So why didn't my three previous calls (UK answered) just tell me that...?

Similar Messages

Why do you limit Customer Service?

I 46 year old and have work for many different companies. The one thing that has always bothered me is the way a company say let's have great customer service but, do very little about backing up that claim.
With Verizon for example. Recently I made some mistakes in my family budget and didn't pay my Verizon bill on time. My service was cut off for lack of payment. So, as soon as I got the money I got online and paid the bill. I get paid on Fridays like a lot of people. So my payment went in Friday night. The payment screen told me I had to wait up to 4 hours to have my service restored.
This is problem number one. Of course my service was Not restored in the 4 hours. Keep in mind Verizon's payment screen said 4 hours. Why did Verizon live up to what was said??? Bad customer service!!!! Not living up to what was promised. Do I really have to make the point that a company show deliver promises no matter the situation. Come on this is a multimillion dollar, fortune 500 company.
To further this problem, I call Verizon about noon the next day, It Saturday now. I get a very nice customer service agent, who tried to help best she could, answered all my questions. But it turns out , Verizon has setup the customer service software in a way which limits her ability related to billing. She can see I made the payment but can't tell me when it will post to my account. Only the billing department can handle those issues and you guest it Billing is closed on the weekend.
I told her I know it Not your fault but think of this the Super Bowl is coming up soon and I believe a lot of people are going to have this issue. Why would Verizon setup a system which limits customer service? Super bowl weekend people who have pay their bill will be scream at you because of an issue you can do nothing about. I would again call this bad Customer Service. No wonder nobody is loyal to a company. Even good companies like Verizon and huge holes in their Customer Service Planning. I wish I could have a job just looking over these types of issues and fixing customer service. Because it seems no one is do this job for Verizon.

I agree with you. I'm guessing that if it takes 48 business hours for the payment to post to your account, that's when everything will be up and running afor you again because now the trend is toward automation? And why promise a 4 hour turn around if that's not going to be done? That's malarkey. And mind you, I have had my share of CSRs who don't know what they're doing and who can be outright rude but I don't blame most of them for these problems because like you said, it sounds like these programs that these CSRs are given don't allow them much to work with and that's unfortunate. There are definitely many CSRs with Verizon who really are trying and doing the best they can with what they have. Personally, I blame management for the problem. It's poorly managed and if the CSRs aren't given the proper tools to deliver proper customer service, the end result is going to stink with so much lack of communication and I'm sure the CSRs so often have to bear the brunt of so many complaints.
And personally, I feel that any CSR in that position should have the ability to explain everything and break everything down so that customers and Verizon are all on the same page. That would be ideal of course.

Why has verizon's customer service went so down hill

I have had 3 different discussions on the phone trying to get my billing cycle changed to something that works with my new pay periods.
The first person firstly was so rude and insulting and couldn't put the date to exactly what I needed for some reason. The second said something like "so you're not going to pay for your services" when I was asking her to explain what was happening with this extra charge she told me I was getting. She was very insulting again just like the one before.
Three calls and several hours of phone time later I spoke to a very helpful person that filed a complaint for me. I was very appreciative to his help and now I see that we should all do that when we run into these people.
But I think that possible these new rude and insulting employees of verizon may be pressured to be that way or over stressed? I've been a customer along with several of my family members for years and I never used to experience this kind of terrible customer service.
In fact, the biggest reason I personally kept verizon and got my family members to get it was due to their customer service. It used to be great and what it should be as far as I'm concerned. We pay a lot for these phones and they are overpriced as we all know so we should definitely get our money's worth with the phones, services, and customer service.
The finally irritation is the financial services department and how INCREDIBLY RUDE AND INSULTING they have been. I just got sat on the phone again for the 4th time this month and was asked to pay the past due amount of .... well, this amount is not actually past due! I couldn't believe it! I have a past due amount of 30ish dollars due to the change in billing cycles but she put in what is going to do on the 4th! I said that isn't due until the 4th right, and she just sat their on the phone.
Point of that is that I called and took my time 3 TIMES already to explain that the billing date that I needed, needed to be after the 3rd every month. Got it to be the 28th which means it's not late till the 4th. Not what I really wanted, but as close as they said they can get it. So then I have to go over that again with financial services!!!! If it's not due yet, don't be rude to me and ask me for my late payment!!! Actually don't be rude to me ever! So all they needed from me was $30!! That couldn't have waited until my bill was due?????????????? Seriously. I paid it no problem, but I can't believe that I actually received a past due amount call for the whole amount that isn't due yet in the first place or a call at all!!!!!
I'm getting SO disappointed in version!!!!!!!!!! I can't even believe how they are treating their customers these days.
I know they don't care that this one person is possible going to start with a new carrier as soon as possible. These are just people doing a job. I don't think they worry about their sales right now. I do have several people on my account and most of my friends have verizon, and we are all getting sick of this.   I think Verizon should re-think their strategy when training their customer services representatives and their financial services department. They are getting out of line in the way they speak to Verizons valued and long time customers. I used to be a big advocate for verizon too. That has been changing this year for absolutely certain.
Thank you for listing if you are. Thank you Verizon if you read this and help to do something about this increasing problem.

Here is my token to this issue.
I am Verizon customer for years…
In the past, I was upgrading my phones in the Verizon stores…
In the past, our basic phones and plans were not complicated. I had no problems with the devices, plans or services. I had no need to call Verizon Customer Service – lucky me. In 10 years maybe only 5 times I called them.
I can not compare if they were good in the past and now they are bad, or whether or not they are going down hill.
My most extensive experience with Verizon customer service I had last week, when I decided to upgrade my device and service, on-line. I have described my experience with Verizon and I posted last night in the community discussion: Basic Phones.
I understand your dissatisfaction.
I think the reason for this may be as follows:
-        More complicated technology in electronics
-        Many more devices
-        Worse quality of the devices
-        A lot more features to be learned
-        Insufficient training
-        Not enough dedicated staff
Of course, all the above do not justify bad service, undereducated or rude employee.
From the standpoint of psychology, people are starting to be rude when they are not able to give the right answer, or the customer will prove that they have no idea what they were talking about.
I feel that there is no general recipe for good behavior. From the customer perspective, I think we should get a good quality of Verizon service.
On the positive front – the good thing is they are in the U.S. We can hear them, understand the language and we are not exposed to the listening: “I apologize for your inconvenience”, which very often it is impossible even to stop the person from repeating this over and over. This phrase should be eliminated from the customer service vocabulary and replaced by something like this: “Sorry to hear, I will try to help you” (if they are really sorry and feel for us) without any repetition.

Why does every EE customer service agent I speak to give me different info?!!

I have spoken to 3 different customer service agents today regarding one particular topic and every one of them gave me a different answer to my question!! Do these people not get any training? They must make up the answers!! I was 2 months behind on my bill but settled the balance today. I then wanted to upgrade my phone. I was told it takes "at least 72 hours for the systems to reset" and to try for an upgrade on Saturday instead. I then contacted EE to discuss something else (same day) but mentioned the upgrade thing while I was on. I was told this time that it takes "up to 24 hours" to reset and to try again later that day or tomorrow. Confused, I contacted EE again (same day). This time I was told it takes "up to 72 hours at the most" and that it'd be Friday at the latest that I could upgrade. WHEN CAN I UPGRADE?!!

Hi,
If you are/were behind with your bill you may not be able to upgrade and the CS reps I would suspect telling you when your payment/account will be clear up to 72 hours after the account to paid.
If you text up to 150 you will receive a text telling you about your upgrade if due.
Thanks,

Why do I have "no service" on the top left corner of my ipad?

On the top left hand corner of my iPad it reads, "no service" could you tell me why that is there? Have I touched something in my settings?

Maybe your location. I've seen that message about a million times (well, not actually a million times, but maybe 100 times) on my IP. Moving to another location cures the problem everytime.

Why doesn't my Adobe Photoshop Elements 9 & Adobe Premiere Elements 9 work/install correctly on my new computer? Why do you reference customer service phone numbers that only try to sell you additional unrelated services? Why do you give out phone numb

Just post, answer, and correctly respond!

This is a user to user forum where experience users give up their time to try and help those with problems.
You will find that Adobe does not support old versions and so your only hope is to describe your problem here and someone will most likely be able to help. So far we have nothing to go on.
You might like to read this as to the information we might need.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?
Brian

Why is customer service in India or wherever

Why when you call customer service are you on hold for 20 mins to an hour if you are lucky, the person that answers doesn't speak or understand english (I mean she couldn't understand it when i said i paid the bill over the internet, seriously) and then they have no way to look into your information? That is why i called to find out WHY the payment didn't go though not to be told it didn't go though, I can see that, I'm holding the bill that says that! Why should I be charged a return check fee if the problem was not on my end and why am i just being told of this a couple months after the check didnt go though? So they could charge me again when last months payment didn't go through if i didn't get the error messages? Isn't there a local number you can find these things out at and if so why is it not published anywhere? As much as we pay for services you can afford to pay the local comcast reps to handle service calls too!

Hi Iggu,
I'm sorry for issues you have been experiencing while trying to address your billing concerns. The vast majority of our calls are handled by Comcast employees located in call centers right here in the United States. However, we do use outsourcers to assist our call centers during peak call volume periods. This helps us continue to deliver quality customer service even during our busiest times, and address your needs as efficiently as possible. We apologize that you had that experience, and thank you for letting us know. We are committed to making sure that you can easily communicate with us and we will share your feedback with our management.
In regards to your billing concerns, I have sendtyou a Private Message to discuss this further.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Customer Service , verizon

Verizon does not have customer service. They have customer torture. They sell you products that do not work and then even after they take the product back, they continue to charge you for it. No one that answers a phone call knows what is going on and the technical people are no better. If you have any other choices save yourself a lot of hassle and go with any other company than verizon. I have never received such shoddy customer service from any other company. I have never been lied to by so many people as the sales and customer service (lol) at verizon.

A couple of years ago I had difficulty with verizon regarding a VERIZON billing error which meant we had a valid credit due of several hundred dollars. We had no luck resolving the issue and even had our account shut off for non-payment even though the accounts notes (verizon's notes showed the account was due the credit). Finally out of desperation I contacted the State Corporation Commission and lodged a complaint against Verizon. Much to my surprise the very next day a Verizon representative was on the phone (they called me) and correctly applied the credit to our account. I worked with Verizon trying to come to a proper solution and was never properly treated during that time. I ask you to remember we had a Verizon billing error -- not anything that was questionable or that we were unfairly requesting a refund for ---- the credit showed repeated in the representatives notes but was never applied to our bill. Who knows or cares why. Filing a complaint with the State Corporation Commission was SIMPLE and the result immediate. That is my suggestion for a meaningful solution.

Customer "service" phone maze needs a complete redesign

A billing glitch with my prepaid account required me to talk to a real person to solve my problem. First I tried calling *611, but each attempt got me into a dead-end phone maze that only allowed for routine automated transactions. There was no option given for speaking to a customer service representative.. NOT ONE! None of the options allowed me to return to the main menu, either, so each dead end required that I hang up and start over.
Several times I also tried entering "0" for a live person as most other companies allow, only to get the following message: "We're sorry you're having difficulties. Goodbye [click]" What idiot thought that one up??? WHEN A CUSTOMER IS HAVING DIFFICULTIES YOU SHOULD NEVER NEVER NEVER EVER SAY GOODBYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unless your goal is to say goodbye to a customer forever! In fact, if I didn't have a fairly substantial prepaid balance to protect, that definitely would have been the end of my 12-year relationship with Verizon.
I also tried calling other numbers listed on the so-called "support" section of your website, which were accompanied by the words "We have Customer Service Representatives that can help with your account, plan and bill questions." That is a lie. These numbers directed me into the same dead-end phone maze described above with the same disastrous results.
I then called my local Verizon store, and on the first try I got sucked back into the same dead-end phone maze as before. I tried my local store a second time, selecting the "sales" option. That got me to a local person, but she couldn't deal with my problem. She gave me two other toll-free numbers to try. The first one sent me back into the same dead-end maze, while the second one was no longer in service.
In desperation, I joined this forum. In one thread I found the number to the "porting" department, which took me to a live person almost immediately. They in turn transferred me so a customer service rep who was able to solve my problem in five minutes. But my total time invested was closer to two hours. That is unacceptable!
Last year I had similar difficulties, but was finally able to connect with someone after about 30 minutes of trying. This time it took two hours, clearly indicating that Verizon customer service has gone from bad to horrific in less than 12 months.
So by this post I'm putting your company on notice. The next time I need help, if I don't get it on the first or second try, I will end my 12-year relationship with your company that very day. I will also post my experience on Facebook and every other public forum I can find. That's a promise. So fix your dysfunctional phone maze if your want to keep me as a customer.

Dear Readers,
Skype does not host a customer call-center facility. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Why don't Adobe have a contact for customer services - the "chat' person ignored this question an impressive 5 times .

Anyone else tried? Elements just does not work properly on Macs and when I asked for help, I was told that help isn't available for my old version so I'd have to upgrade. Like an idiot, I eventually did and found the new version even worse. I looked for customer service contact and ..... nothing. Only option was for their "chat" - so asked them - told there was no email, I couldn't get a refund as I had bought it from Amazon! person was unbelievably unhelpful and wouldn't answer any questions, despite being repeated many times.
Anyone got any idea how to complain to Adobe - or should I just do what everyone else does and download full photoshop illegally?

We're just other customers like you, so your guess about why adobe does anything is just as good any of ours would be.
However, PSE works fine on macs for a great many people, so if you could explain the problem maybe someone here could help you.

Why does the Chat feature never work? Does Vorizon actually have people working to assist their customers? Terrible customer service.

Good morning,
I have serious concerns about the customer service I receive from Vorizon Wireless. We have gone into a store to talk to someone, but no one offered to assist us. ****-poor. Now, I am trying to figure out a usage issue and your live chat feature is not working. If you offer the feature, why not have it usable???
Thanks.
Tim

In most cases the chat service will take you a Sales Rep. I ahve learned that the sales reps on chats are for Sales. Unlike Customer Care and Store reps, the chat reps are only given information that pertain to the online order process. I have been told they do not have access to Prepaid Accounts, they cannot make changes on accounts, they cannot even place an order for you, they can simply guide you through and explain the steps. They can explain plans and what not as those pertain to sales, but for anything else it is best to call Customer Service. There are service chats but those are ungodly difficult to get into.

Verizon for one you have very bad customer service, for two why does someone who has a one year warranty have to go into the store to replace my samsung galaxy s4 phone, when all it has done for months is over heat?

I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
oh and your customer service sucks.
Thank you

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Why have apple or itunes stop use iTunes Store Customer Service

why have apple or itunes stop use itunes store customer service
i have some qustions about itunes and itunes store and im uset to mail to them but now i cant find itunes store customer service what happen to it?

Click the Support tab above, then the Get Started link in the Contact Apple Support area and follow the on-screen directions, making the selections as appropriate.
Regards.

Why offer a great product when you have horrible customer service dept?

I have never dealt with an organization that didn't keep a call log of a simple issue that was never handled properly & that ultimately had me cut my ties with them. I was a excellent customer with a monthly payment of nearly $200. I guess I should've paid $100 more to be treated better. I love the products that they have to offer but if I have to go through so much grief, to get my order right then I'd be an idiot for staying with them, when it could happen again. You guys do not know how to handle, coordinate & facilitate your customers' issues. You reps. are horribly trained & do not know what they are doing. Can you believe that they had no record of any complaints by me when on several occasions & through many different means, I had made such complaints. It's so bad that I was suppose to get my service on a Saturday & today, Thursday, I am still without service. NO MORE! THE TIES ARE CUT! NO MORE HEADACHES!

I have great service. Did u try factory reset?

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Why do BT have Customer Services

Similar Messages

Maybe you are looking for