Why do i get a return comment of 'user account is in INVALID mode' when i send a pic email via cell

my printer is the hp 3050a deskjet all in one j611g . when i send pics from phone via email, the return message via email says' user account is in INVALID mode'. why is this and how do i fix it?

Hi shannee7, it may be because the Web Services function on your printer was removed. You could try re-enabling Web Services, which will print a new printer code by:
Pressing the ePrint button on your printers front panel
Scrolling down to "Remove Web Services" and selecting OK
To re-enable Web Services press the ePrint button on the front panel
Select OK to accept the terms of the service
Front panel display should read "Downloading from Web" and a new Web Services info sheet should print out with a new code for your printer.
If you have setup an ePrintCenter account you can log in and update your printers e-mail address  using the new code
Let me know how you get on
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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    Don't hesitate to post again for more help or explanations.
    Have a nice day
    Patrick
    Mark Post as helpful if it provides any help.Otherwise,leave it as it is.

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    homeMTA : CN=Microsoft MTA,CN=RUS-ML-02,CN=Servers,CN=Exchange Administrative Group
    (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Company,CN=Microsoft
    Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=RU
    HomePage :
    HomePhone :
    Initials :
    instanceType : 4
    isDeleted :
    KerberosEncryptionType : {None}
    LastBadPasswordAttempt :
    LastKnownParent :
    LastLogonDate : 6/7/2012 4:47:35 AM
    lastLogonTimestamp : 129835432554560428
    legacyExchangeDN : /o=Company/ou=Exchange Administrative Group
    (FYDIBOHF23SPDLT)/cn=Recipients/cn=Bychkov
    LockedOut : False
    LogonWorkstations :
    mail : [email protected]
    mailNickname : Bychkov
    Manager : CN=Administrator,OU=IT,OU=Russia,OU=Users,OU=My Users and
    Groups,DC=DOMAIN,DC=RU
    mDBUseDefaults : True
    MemberOf : {CN=Taxi,CN=Users,DC=DOMAIN,DC=RU,
    CN=TS_Users,OU=Security,OU=Groups,DC=DOMAIN,DC=RU,
    CN=WS-FUTURA_ADM,OU=Security,OU=Groups,DC=DOMAIN,DC=RU}
    MNSLogonAccount : False
    MobilePhone :
    Modified : 1/28/2014 6:30:40 AM
    modifyTimeStamp : 1/28/2014 6:30:40 AM
    msDS-SupportedEncryptionTypes : 0
    msDS-User-Account-Control-Computed : 8388608
    msExchHideFromAddressLists : True
    msExchHomeServerName : /o=Company/ou=Exchange Administrative Group
    (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=RUS-ML-02
    msExchMailboxGuid : {190, 164, 153, 18...}
    msExchMailboxSecurityDescriptor : System.DirectoryServices.ActiveDirectorySecurity
    msExchMailboxTemplateLink : CN=730,CN=ELC Mailbox Policies,CN=Company,CN=Microsoft
    Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=RU
    msExchMDBRulesQuota : 256
    msExchPoliciesIncluded : {{1D2FFDEC-44A9-4E96-A1FD-0744A455AE4D},{26491CFC-9E50-4857-861B-0CB8DF22B5D7}}
    msExchRecipientDisplayType : 1073741824
    msExchRecipientTypeDetails : 1
    msExchUserAccountControl : 0
    msExchUserCulture : ru-RU
    msExchVersion : 4535486012416
    Name : Nikolay Bychkov
    nTSecurityDescriptor : System.DirectoryServices.ActiveDirectorySecurity
    ObjectCategory : CN=Person,CN=Schema,CN=Configuration,DC=DOMAIN,DC=RU
    ObjectClass : user
    ObjectGUID : 3daeb58d-47f1-47a9-ad5b-bec5fd804ac0
    objectSid : S-1-5-21-516317273-842993208-2210532530-2418
    Office :
    OfficePhone :
    Organization :
    OtherName :
    PasswordExpired : True
    PasswordLastSet : 10/24/2011 5:06:59 AM
    PasswordNeverExpires : False
    PasswordNotRequired : False
    POBox :
    PostalCode :
    PrimaryGroup : CN=Domain Users,CN=Users,DC=DOMAIN,DC=RU
    primaryGroupID : 513
    PrincipalsAllowedToDelegateToAccount : {}
    ProfilePath :
    ProtectedFromAccidentalDeletion : False
    protocolSettings : {HTTP§1§1§§§§§§, OWA§1}
    proxyAddresses : {X400:C=RU;A= ;P=Company;O=Exchange;S=Bychkov;, SMTP:[email protected]
    pwdLastSet : 129639316194314373
    SamAccountName : Bychkov
    sAMAccountType : 805306368
    ScriptPath :
    sDRightsEffective : 0
    ServicePrincipalNames : {}
    SID : S-1-5-21-516317273-842993208-2210532530-2418
    SIDHistory : {}
    SmartcardLogonRequired : False
    State :
    StreetAddress :
    Surname :
    textEncodedORAddress : C=RU;A= ;P=Company;O=Exchange;S=Bychkov;
    Title :
    TrustedForDelegation : False
    TrustedToAuthForDelegation : False
    UseDESKeyOnly : False
    userAccountControl : 514
    userCertificate : {}
    UserPrincipalName : [email protected]
    uSNChanged : 18508
    uSNCreated : 17066
    whenChanged : 1/28/2014 6:30:40 AM
    whenCreated : 5/12/2010 4:20:23 AM
    PS C:\Users\Administrator> get-aduser komarova -properties *
    AccountExpirationDate :
    accountExpires :
    AccountLockoutTime :
    BadLogonCount :
    CannotChangePassword : False
    CanonicalName :
    Certificates : {}
    City :
    CN : Veronika Komarova
    codePage : 0
    Company :
    CompoundIdentitySupported : {}
    Country :
    countryCode : 0
    Created :
    Deleted :
    Department :
    Description :
    DisplayName : Veronika Komarova
    DistinguishedName : CN=Veronika Komarova,OU=Product Department,OU=Office,OU=Russia,OU=Users,OU=My
    Users and Groups,DC=DOMAIN,DC=RU
    Division :
    EmailAddress : [email protected]
    EmployeeID :
    EmployeeNumber :
    Fax :
    GivenName : Veronika
    HomeDirectory :
    HomeDrive :
    homeMDB : CN=Russia HO,CN=Offices
    SG,CN=InformationStore,CN=RUS-ML-02,CN=Servers,CN=Exchange Administrative Group
    (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Company,CN=Microsoft
    Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=RU
    homeMTA : CN=Microsoft MTA,CN=RUS-ML-02,CN=Servers,CN=Exchange Administrative Group
    (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Company,CN=Microsoft
    Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=RU
    HomePage :
    HomePhone :
    Initials :
    instanceType :
    internetEncoding : 0
    isDeleted :
    KerberosEncryptionType : {}
    LastBadPasswordAttempt :
    LastKnownParent :
    LastLogonDate :
    legacyExchangeDN : /o=Company/ou=Exchange Administrative Group
    (FYDIBOHF23SPDLT)/cn=Recipients/cn=komarova
    LogonWorkstations :
    mail : [email protected]
    mailNickname : komarova
    Manager :
    mDBUseDefaults : True
    MemberOf : {}
    MobilePhone :
    Modified :
    msExchHomeServerName : /o=Company/ou=Exchange Administrative Group
    (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=RUS-ML-02
    msExchMailboxGuid : {166, 229, 120, 212...}
    msExchMailboxSecurityDescriptor : System.DirectoryServices.ActiveDirectorySecurity
    msExchMDBRulesQuota : 64
    msExchPoliciesIncluded : {{1D2FFDEC-44A9-4E96-A1FD-0744A455AE4D},{26491CFC-9E50-4857-861B-0CB8DF22B5D7}}
    msExchRecipientDisplayType : 1073741824
    msExchRecipientTypeDetails : 1
    msExchUserAccountControl : 0
    msExchUserCulture : ru-RU
    msExchVersion : 4535486012416
    Name : Veronika Komarova
    nTSecurityDescriptor : System.DirectoryServices.ActiveDirectorySecurity
    ObjectCategory : CN=Person,CN=Schema,CN=Configuration,DC=DOMAIN,DC=RU
    ObjectClass : user
    ObjectGUID : df8cdf8d-b0ff-4d0b-941e-3cd65d722394
    objectSid : S-1-5-21-516317273-842993208-2210532530-16161
    Office :
    OfficePhone :
    Organization :
    OtherName :
    PasswordLastSet :
    POBox :
    PostalCode :
    PrimaryGroup : CN=Domain Users,CN=Users,DC=DOMAIN,DC=RU
    primaryGroupID : 513
    PrincipalsAllowedToDelegateToAccount : {}
    ProfilePath :
    ProtectedFromAccidentalDeletion : False
    proxyAddresses : {smtp:[email protected], SMTP:[email protected]}
    SamAccountName : komarova
    sAMAccountType : 805306368
    ScriptPath :
    sDRightsEffective : 0
    ServicePrincipalNames : {}
    showInAddressBook : {CN=Default Global Address List,CN=All Global Address Lists,CN=Address Lists
    Container,CN=Company,CN=Microsoft
    Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=RU, CN=All Users,CN=All
    Address Lists,CN=Address Lists Container,CN=Company,CN=Microsoft
    Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=RU}
    SID : S-1-5-21-516317273-842993208-2210532530-16161
    SIDHistory : {}
    sn : Komarova
    State :
    StreetAddress :
    Surname : Komarova
    Title :
    userCertificate : {}
    UserPrincipalName : [email protected]

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