Why do topic question mark icons have red x's?

Hi,
I was given some RH files to update.  But when I open them in RH HTML v. 8, all the topics have red x's on them.  And when I try to open a topic, I get a TOC Page Properties dialog box.  Could you help?  It's possible I don't have the right files...
Thanks,
Erin

When I have had RoboHelp just up and quit on me it's usually because of a  mismatch in CBT processing instructions resulting from me editing the  files outside of RoboHelp (it's hard to find a good WYSIWYG HTML editor,  and RoboHelp is no exception to this rule).
If you could import the files from an earlier version of the project, that would probably be the simplest solution (assuming it works). If it doesn't work (or if you're just plain curious about how RoboHelp works [or doesn't]) read on.
First of all, you are comfortable working with raw HTML in a simple text editor, right? Good.
RoboHelp implements Conditional Build Tags by inserting XML Processing Instructions into the XHTML source files. If you were to mark a paragraph with a CBT and then look at the HTML source you might see something like this:
<?rh-cbt_start condition="MyFilter" ?>
<p>This is a paragraph. It consistes of one of more complete sentences which discuss a single thought or topic. Do not use paragraphs as line-breaks; they are two completely different concepts.</p>
<?rh-cbt_end ?>
If you find a <?rh-cbt_start ?> Processing Instruction in a file, then that file uses Conditional Build Tags. If there is no "<rh-cbt_ ..." text in the file, then you can skip the next section (but you don't need to if you want to learn more about CBTs).
Every <?rh-cbt_start ?> PI requires a <?rh-cbt_end ?> PI. Block-level elements (<div>, <p>, <ol>, etc.) each need to have there own CBTs; nested CBTs around block-level elements tend to make RoboHelp confused. For example, if you were to build a file containing:
<?rh-cbt_start condition="MyFirstFilter" ?>
<p>Paragraph 1</p>
<p>Paragraph 2</p>
<p>Paragraph 3</p>
<?rh-cbt_end ?>
RoboHelp would import it, but after a single edit the above section would be rewritten as:
<?rh-cbt_start condition="MyFirstFilter" ?>
<p>Paragraph 1</p>
<?rh-cbt_end ?>
<?rh-cbt_start condition="MyFirstFilter" ?>
<p>Paragraph 2</p>
<?rh-cbt_end ?>
<?rh-cbt_start condition="MyFirstFilter" ?>
<p>Paragraph 3</p>
<?rh-cbt_end ?>
If, on the other hand, your original file was:
<?rh-cbt_start condition="MyFirstFilter" ?>
<p>Paragraph 1</p>
<?rh-cbt_start condition="MySecondFilter" ?>
<p>Paragraph 2</p>
<?rh-cbt_end ?>
<p>Paragraph 3</p>
<?rh-cbt_end ?>
you end up with your CBTs mixed together in a way I haven't quite figured out yet. While I cannot speak definitively, I think that if you don't get the end PI's just right RoboHelp goes into an infinite loop on loading the project, and the process tree has to be killed from the Task Manager.
My first suggestion is to start with a single file, and using a simple text editor go throught and delete every "<?rh-cbt_..." processing instruction you find.
If removing all CBT Processing Instructions does not fix your problem, you may have invalid XHTML files. As you may have gathered, RoboHelp is not very robust when loading files it did not create itself (or which you have hand-edited, like I frequently do); as a programmer, I'm not very tolerant of this kind of cavalier approacy to error handling.
There are a number of tools that can help detect invalid XHTML files. One of the most common (and the one built into RoboHelp) is the open-source HTML Tidy (http://tidy.sourceforge.net/). Some people like xmllint. The Microsoft
Visual Web Developer Express (free with registration) can also validate documents (and is a very good HTML editing environment as well).
Of course, troubleshooting a single HTML file by hand is not terribly difficult. Open the file in a text editor, and immediately after the body element place a comment string, ending the comment before the ending body element; viz:
<html>
<head>
</head>
<body>
<!-- this is a comment
this ends the comment -->
</body>
</html>
Try importing this file. If it still doesn't import you have bad headers (maybe an unterminated <meta> element?). If it succeeds, keep moving the starting comment down by paragraphs until the import is unsuccessful. Move the comment back to the last successful position. Then do the same with the closing comment, moving it up until unsuccessful. You should now have isolated the portion of the file that is causing the problem. Delete that section, and retype it inside RoboHelp.
I hope this has given you some ideas about where to go from here.

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