Why does Adobe insist on treating it's customers like crap???

Question

I have been in contact with adobe for the past 2 days trying to get an upgrade for my Indesign CS5.  Here is the breakdown of what's happened so far...
I went to their website to upgrade my InDesign from CS5 to CS5.5,  clicked on upgrade, the proceeded to purchase it. ($119)  Then it took several hours to get a "DOWNLOAD" link... irritating, but acceptable.
Then upon trying to install it, I was told that my serial number doesn't qualify for this product. WTH?!?  After a 20 minute conversation with an obviously outsourced customer service rep, I was told the only way to upgrade was to upgrade the entire Master Suite. ($550)
Awesome.  So now I have this version of InDesign that they say I cannot get a refund for, nor can I even be credited for it towards purchasing the upgrade for my Master Suite. 
After several conversations with the "obviously outsourced tech support", I've gotten no where.  I have a client that I need to modify their CS5.5 file and no possible way to upgrade unless I shell out another $550 for the upgrade.
I've been an owner of Adobe products since Photoshop 3 and Pagmaker, puchased several Suites through the years, and have probably spent well over $4000 on their products cumulatively.   I am one of these customers that believe in buying all the software I use to support to companies that develop them, and to be treated like a leper when I need help in "trying to give them money to upgrade my product", is truly frustrating.
This is probably the reason people just download their products from torrents or other means. It's not fair to spend all this money and be treated like crap.  Support the consumers that allow you to have jobs. After this incident, I truly have grown to hate adobe.  Love the products, hate their "customer service and sales staff".  I've sent this email to as many adobe email addresses as humanly possible and I have not received 1 (ONE) response.  Go figure.
Get it together Adobe.

Answer 1

I suppose if Adobe’s strategy is to wear people out by keeping them on hold for hours at a time, then disconnecting them without ever answering the call, you are doing a bang up job.  If perhaps you are trying to create an atmosphere where people vow to never again purchase from Adobe, you are batting a thousand.  If you are trying to continue to produce world class software on must wonder why you will not fix Creative Suite 5.5.
Adobe has a problem with CS5.5 and I have numerous case numbers associated with trying to get the software installed on our second computer (a laptop used by our interns in our office).
Jan. 2, 2012
Your Adobe ID
Your Case Number: 0182880491
Dec. 28, 2011
Your Adobe ID:
Your Case Number: 0182889376
Dec. 23, 2011 – second call on the same day
Your Adobe ID
Your Case Number: 0182880491
Dec. 23, 2011
Your Adobe ID
Your Case Number: 0101305995
I have tried numerous times to resolve this problem with Adobde.  I’ve tried calling a number that never answers 800-833-6687 which also says, “to avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.” Get a grip Adobe, this call back feature doesn’t even work!
Adobe just isn't responding to issues and that makes me agree that they are treating customers like crap.  I hope others will post their experiences here as well as on external websites, Facebook, and Twitter.