Why does apple mail keep running on my system, i never use it

Question

My macbook pro runs Lion, the latest version.
For some reason, apple mail program starts up, and it is a program I have never used, nor do I plan to.
I made a trip into the store and they did a quit, but of course, that doesn't solve the problem.   No real
answer for why its starting, who/what starts it, and how to prevent it.
Each time its running I have to click 2-3 dialogue boxes before it will let me quit, and it prevents the machine
from going to sleep if its running and I'm not aware of it.
Apple told me they were using the mail program to synch between the iphone and the machine.   Although I did
install cloud, I do not use it.  My machine has so many problems, ever since I bought it, and I have had so many
trips to the apple store, without real explanations or solutions.   What has happened to the great produce we
knew and loved?    Complexity and the post-modern era are upon us.
I have logged 71 hours of tech support time on the iphone, so I no longer work on trying to solve that problem.
I actually work for a living and have no time for this.   The sad thing is I am in a position to recommend products
for my employer and some major new budgets in the health sector.  I loved my mac for years and years.. always
buying a mac, making arguments for macs when all around me had pc's, etc.    Now I am starting to doubt the mac.
I hope that by participating in the mac community there will be some simple answers, and I don't have to spend HOURS
of frustration for things that should not be a problem in the first place.    We bought apple one-one, but the website never
works, and although they told me to call to make the appointment, it is just the general number and there is 45 minutes
of scratchy music with someone who does not know how to make one-one appointments.... 
Sorry to ***** and moan here....       I'm sure I'm not the only one having these frustrations.

Answer 1

etresoft, I think you are being unnecessarily harsh to gloriastitz. She is frustrated and doesn't understand computers at the level you do. What she is experiencing is frustrating, so she is frustrated. I have been a help-desk professional for over 15 years now, and emotions are part of the business.
I know it has been over 6 months since gloriastitz posted her reply. I hope she got a useful answer, but I fear we have satisfactorily scared her away from seeking help.
So, the first best response to tell someone is that the problem they are experience is almost certainly fixable, but may require more information to solve. You tell them you understand their frustration (even if you personally don't experience frustration or don't understand why people my express frustration publicly about a problem that frustrates them). It's just good protocol.
Then you work with the person to break down the problem into steps. If you don't have a ready answer and don't think you might even know the answer with sufficient data, then back out and leave it to others to tackle.
I've been having a similar problem with my Mail program. The cause is still unclear to me after vieweing the logs and changing settings where I know them to be. There appears to be a setting that is not clearly placed in any of the typical UI locations for initiating the desired action for either a feed: or mailto: call.
etresoft wrote:
gloriastitz wrote:
I'm sure I'm not the only one having these frustrations.
I think you are. This is not a place to rant and complain. It will just encourage people to give you unhelpful responses. If you want to complain, go elsewhere. If you want help, ask for it.
For example, can you explain what those dialog boxes actually say? Regardless of who is starting Mail, it will not prevent your machine from sleeping.