Why does Itunes telling me that I have to repurchase a song that i already have purchased? The song doesn't show up in my purchase history either.
When I go to my purchase history the song I want isnt there. I looked in itunes store for the song & normally it would say play if I have it. Well this one said I need to repurchase it.. HELP
On the song in the store you are seeing the price button, not Purchased (Play will show if it's in your iTunes library for playing ; Purchased if it's not purchased and not in your library) ? For albums that I've bought I see price buttons when viewing them as songs in the store, Purchased or Play when viewing the album that I bought.
If you are sure that it's the exact version that you bought (it hasn't been removed and replaced with a new version by the rights-holder) then it should (assuming that you aren't in one of the countries that doesn't allow redownloading) show in Purchased for redownloading (unless you've moved countries since buying it on that account). If it does show Purchased against it in the store then you've checked to see if it's hidden ?
What you can redownload will show in the Purchased section : on your computer's iTunes click on the Purchased link under Quick Links on the right-hand side of the iTunes store homepage, or on the current version click on your name towards the top-right of iTunes and the Purchased on the popup ; on your phone go to the Purchased tab in the iTunes store app.
Similar Messages
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Why does my iPad ask for a credit card to buy apps when I already have money on my iTunes account?
Why does it do that? It used to do that for free apps to but once I put my credit card on it, it stop asking for free apps. But now it still wants a card even though I still have 20 dollars left from a birthday gift card. I heard somewhere that this was because of a new feature to stop kids from downloading apps that their parents don't want them to or buying a bunch of apps and racking up a huge bill, is this part of it?
Is the card expired? You cannot have an expired card in your account.
JeffoMcSpeffo wrote:
I have $17.97 on my account but when i try and buy Doris (worth only $10.99) i need to fix my credit card information, which also keeps saying theres an error
What is the error?
Try this -> http://support.apple.com/kb/TS1646 -
I have recently decided to upgrade to windows 8 and with it clean out all the music in my itunes media collection and start fresh.
Before I start to download my purcharsed iCloud music or import my cds I set my media folder location to be "c:\users\username\my music\"
and the below images show the outcome, which seems like its a bug and it annoys me.
so now i have a folder called music inside the my music folder in my users profile, this seems really stupid i hope its a bug that gets fixed
if i set it as the below then all the music artists folder names appear straight under c:\users\username\
Why does the extra \music\ folder get added ?!?!!??? it just makes it messy.Here are typical layouts for the iTunes folders:
Essentially iTunes wants to put its content into <Media Folder>\<Media Kind>\<Subfolders>. See make a split library portable for reasons why you should stick to the default layout for the iTunes folders (media folder inside main iTunes folder), and Getting iTunes & Windows Media Player to play nicely for suggestions on how to set out the library for use by both applications.
tt2 -
Why does iTunes not back up my iPhone, it says it is corrupt or not compatible with the iphone
iTunes could not back up the iPhone. the backup was corrupt or not compatible with the iPone.
Delete the backup for this iPhone, then try again.
my latest back up 11.23.11.
I restored this iPhone4 on that date, but still I have the problem?Same thing happened to me. !!00 photo of my daughter and me (plus alot of other video/photo from the past 3 yrs. Not happy with Apple at all right now
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Why does itunes have me logging in multiple times to buy a song? I can access everything else fine, but now my account is disabled for some reason although my password was entered correctly... help
I've seen a couple of other threads over the last 10 minutes posting similar problems, so it appears to have affected other people as well - the poster on the first thread has now posted again saying that it's now working for him, so you could give it another try.
Edit : your reply appeared as I was attempting to post this -
Why does iTunes fail to see that I am a customer
Why has it taken 20 days and iTunes still hasn'tfixed my account?
Why have I ended up with two iTunes account instead of just one?
Why are the people running the system so thick that the two accounts created god knows why both belong to the same person?
Why is the customer serviceso indifferent and off balance so much that it is barely service at all?
Why does iTunes not fix their system so that they deal with issues once, once only and move to the next customer thereby reducing everyones waiting time.The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Have you ever actually bought anything from the Mac App Store? Have you created an iTunes account in the past? Do you have a bank card from a bank in the country where you live with a local billing address? -
Why does itunes in France have a complete lack of english language content... prefering to release dubbed programmes and not the original english language content?
It would be just as easy to release both a dubbed version and then a subtitled version.
I am a native english speaker but live in France. My father has just moved over to live with me in France and speaks very little French.
The price for a television series is very often more than a dvd box set but does not offer language options.
My French is passable but I would still prefer to hear the programme in English.
Using itunes uk is not an option as my cards are french or english with a french postal address.
The content has been adapted for the french site all i want is to access the original.
The series i have been trying to buy is HBOs 'boardwalk empire'.
The stupid thing is to please my father i would buy up most the HBO, BBC and Channel 4 content a cost of a couple of thousand euros.Try giving Apple feedback: http://www.apple.com/feedback and also contact the Apple headquarters at http://www.apple.com/contact We are all fellow users and not Apple employees and often raise questions like yours ourselves. If enough make Apple aware of a market/need then something may be done about it.
France has come a very long way with regard to other languages. When I lived in France, mid-880s, there was an entire Ministry devoted to the purity of the French language...that was the time the PC came out. A TV news person was cashiered for using the term 'computer' on-air instead of the French created word 'ordinateur'. They took the language extremely seriously at that time. At least today there is recognition and even use of English by the masses -
why is itunes telling me i have to put in my password or it wont open my ipod but my ipod says i have to connect to itunes
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
Why does iTunes freeze up for minutes at a time when modifying INFO (CMD-i) ? My files are not corrupted after it is done like many other threads i have readed. Sometimes it's changing the title of a movie or editing the season and episode number of a TV show ect.....
Yup same here
I am running the latest iTunes, the latest updates to the OS and on an iMac 3.4GHz Quad core i7 with 8GB of RAM and the music stored on local HDD.
Still locks up iTunes for between 2 minutes up to 20 minutes.
Really annoying.
If you find a fix please, please let me know, I have just been throwing hardware at it with no joy at all -
iTunes says I have authorized five computers so I can no longer play music I have purchased. I have not replaced my computer once. Why does iTunes say this?
Hey Christownsend,
Thanks for the question. To troubleshoot this issue, you may want to try deauthorizing all computers:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
To deauthorize all computers associated with your Apple ID
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
1. Click iTunes Store on the left side of iTunes.
2. If you're not signed in to the store, click the Account button, then enter your account name and password.
3. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
4. In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).
Thanks,
Matt M. -
Why does Apple not give a list of error messages and possible solutions? I have the (-54) error continually that has suddenly appeared and cannot find a solution, even though other users seem to have the same problem.
This is a user to user forum. Apple isn't here and won't answer you. You need to contact Apple directly. You can use the Contact button at the bottom of the screen.
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im trying to restore my iphone and itunes doesnt allow it to restore without updating. problem is that i have the latest update on my iphone so why is it forcing me to wait for a 7hr update download when i already have the update and only need to restore?
Sadly, the iPhone 3G can not be upgraded beyond iOS 4.2.1.
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Why does Itunes send me an error message that says to verify network settings when I try to download updates?
Disable ALL security software (firewall, antivirus/spyware, etc) when updating.
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why does itunes say i have the latest version 4.2.1 (8c148) for my 3rd gen iPod touch when it should be iOS 5?
Be sure it is really a 3rd gen. Some people with 2nd gens were told they were 3rd gens. Identifying iPod models or Look up specs by Serial Number. If it is a 2nd gen, then you can't upgrade.
IF IT REALLY IS A THIRD GEN iPod Touch, then you first need to upgrade to iTunes 10.5 in order to download iOS 5 because older versions of iTunes don't support and can't sync with iOS 5. -
Why does iTunes think my iPad is a new one?
When I connect my otherwise happy iPad to iTunes, iTunes says "This computer has previously been synced with an iPad or another iOS device" and wants me either to "set up as new iPad" or "restore from the backup of <my iPad name>". Of course it's just the same iPad I've connected, so why does iTunes not recognise it as such?
This happened before, and I know if I select "Restore from the backup of <my iPad name>", it deletes and restores all the apps and media content, but in the process I lose all data e.g. progress in games, data and configurations entered into apps etc.
This is iTunes 10.2.2.12 on Win 7 64-bit, iPad 16GB with iOS 4.3.1.
Any suggestions what I can do? Even if I have to restore from backup, is there a way I can prevent this happening again?I'm having same problem! I tried the trick of unplugging right after the sync begins and the only thing my iPad does is give me a sync failure message and restarts itself. I plug ipad back in and get same message??? I've emailed iTunes support and they have not been able to help. I tried all the standard stuff like de-authorizing/athorizing, checked that my iPad iOS is the latest version (which it is), latest version of iTunes installed (even uninstalled/reinstalled iTunes). No matter what I try cannot get around this message. I too have tons of app settings/configurations that get lost if I go thru the restore option. I actually tried the restore option out of frustration, lost all of my configurations AND still get the same message - seems like my iPad is caught up in a loop no matter what I try. To make matters worse, my iTunes library got lost as all my songs are showing up with an '!' next to each song (meaning it cannot locate the file). I checked and they are truely missing so when I go to my purchased music all of my purchases show up (all 4000+ of them) however are all listed as 'Downloaded' in the right margin??? My true objective here is to be able to transfer my purchases on my iPad to my iTunes as my iPad is complete as far as all apps/recent purchases. HELP !!! Thanks
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