Why does my iPhone 6 pop up with this message?

Hey so I got my new iPhone 6 in the mail yesturday and i'm having trouble actually getting the phone started. Whenever I try signing in to activate my phone it comes up with this message after i enter my billing zip code and my SSN. Verizon Wireless was unable to verify your identity using the information you entered. I do everything right but it won't let me activate my iPhone. I am using the same phone number as my previous phone. I've called apple and they hooked me up with a senior advisor then they hooked me up to verizon and they didn't help me at all. The SIM card is in the iPhone and my phone on verizon is already linked I just need to get the iPhone activated. Did anyone else have this similar problem? 

Hi there J0SHH3SS,
You may find the troubleshooting steps for activation issues in the article below helpful.
Get help activating your iPhone 
-Griff W. 

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