Why doesn't HP Envy 4501 scan look like a real photo when I scan a photo

I was trying to scan a photograph using the new HP Envy 4501 printer/scanner. However, not only does some of the photo scan in pieces, none of the photos (I've tried different dpi's from 300 clear up to 1200) look like a photography when you open up the file. I have also tried making them .bmp, .tif, and .pdf. I never had this issue with my old Dell printer but if I can't get a photograph to look like a photograph on the HP Envy, I will have to buy a different printer.

Hey there ! Thank you for posting on the HP Forums! I should be able to lend a helping hand regarding the scans coming in pieces. The first thing I suggest is to scan using a different program such as Microsoft Paint. This will be a good way to see where the issue is coming from. Open Microsoft paint by clicking on the Start icon and typing Paint in the little search bar. It should be the first one that pops up. Once you have paint open press the file icon at the top left corner and click on "from scanner or camera". Select you scanner and scan the image. See if it shows up in pieces. Please post back and let me know how it goes!

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Why doesn't HP Envy 4501 scan look like a real photo when I scan a photo

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