Why is a local in-stock item shipping to the store?

I placed an order Wednesday evening to pick up an item in store that was listed as in stock. It is now Saturday and the item still shows as "shipping to store". I tried talking to the people at my local store and they say there is nothing they can do even though they have boxes in stock. I have also not received a response to an email I sent two days ago to customer service.
What is going on and when can I expect to get my device?

Hello norse2,
I hope you are having a brilliant start to your weekend! It is strange that an item that showed as available for pickup the same day you ordered would be shipping to the store. I’m glad you’ve reached out to us as well as the store for more information on what may be going on with your order.
Utilizing the email address you registered with the forum, I was able to locate your order. It appears that the item presently shows as “Pick up in 3-5 days” on BestBuy.com, and that your item is due to arrive on Tuesday, by the end of the day. That being said, if the store has a couple units available, you may be able to cancel this order and purchase the item in store.
It is peculiar for an order to process in such a way as yours if one is available in store, unless store availability of an item is quite low and changing frequently. I apologize for any inconvenience this may cause you. Please feel welcome to reach out should you need any further assistance!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Why is a local in-stock item shipping to the store?

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