Why is iTunes match grey'd out?

never mind

Hi GreyRaven, 
Thank you for participating in the Apple Support Communities.
If you're not able to update iTunes Match on your computer, start with the troubleshooting tips at this link:
How to troubleshoot iTunes Match - Apple Support
Sincerely,
Jeremy

Similar Messages

  • ITunes Match and Time Outs

    Why does iTunes Match time out so much. It seems like I have to put in my password word in every 15mins. Does anybody have a way to stop having it time out. Thanks!

    It is the way you configure your pay elements.
    the standard process doesn't pay for the balance
    You need to handle using your formula

  • Why does iTunes Match download songs that I skip?

    I haven't seen this question posted yet, but feel free to direct me to any pertinent posts.
    I've been using iTunes Match for the last couple days, and all in all I really enjoy the service. There is one issue that I've yet to see addressed on these boards yet though; why is iTunes Match downloading songs that I skip? I listen to all my music in random, so occasionally there will be a song I just don't want to hear at the moment. I assumed that if I don't listen to a song completely that it would not be downloaded to my device. Not true apparently. I was able to use about half a gig of data in a few hours just by skipping songs. Every song that was skipped, even if I didn't hear a single second of it, was downloaded (at an average size of 5-8 MB). I sincerely hope this is just a bug and not a 'feature'.
    Any insight on this would be appreciated.

    I have noticed this too. I filled up my phone VERY fast yesterday.
    and deleting is not easy, lots of left swipe DELETE action, took a while.

  • Why does iTunes Match cause iTunes to crash ?

    Why does iTunes Match cause iTunes to crash ?

    My problem is similar.  It began right after I allowed an Adobe update to run.  (Adobe Flash Player version 10.0.45.2 is recorded in my Registry.) Now every single website I try to open triggers a window (see below) and repeats many times.
    It makes no difference whether I "Allow" or not.  I think it runs this window for every flash object on that website.  It is occurring while I enter this post!
    It makes using the Internet MOST challenging.  Surely this is causing major problems for everyone.
    I have IE8 on Windows Vista.
    Here's the text from the message:
    "A website wants to open web content using this program on your computer.
    This program will open outside of Protected Mode. Internet Explorer's Protected Mode helps protect your computer. If you do not trust this website, do not open this program.
    Name:  Adobe Flash Player
    Publisher: Adobe Systems Incorporated
    (Checkbox) Do not show me the warning for this program again.
    buttons:  Allow         Do Not Allow"
    Should I appeal to Microsoft or Adobe for a solution?  Is is possible to install the previous version?
    Thanks for any wisdom.

  • ITunes Match - Greyed out songs when iTunes restarted

    I am using iTunes 12 (latest version) on a Macbook 2010 running Yosemite 10.10.1
    I do not store any music locally, and access around 2000 songs in iTunes Match. When I turn on iTunes Match, all songs display fine in iTunes.
    The problem - When I quit iTunes and relaunch it, the songs are all there, however they are Greyed out and do not respond to any clicking or playing. This results in having to turn off and on iTunes Match every time I open iTunes, extremely annoying.
    Can anyone help?
    Thanks

    Hopefully when you deleted them locally, you did not check the "delete also from iTunes Match."  That said, while I don't right-click, I do believe that if the item is grayed out, and it has a cloud icon next to it with an arrow, it's telling you that it's available for download.  If that's what you're seeing, then just click on the cloud icon to download.

  • Why does iTunes match start over and over and over throughout a day?

    iTunes Match not only restarts and re-does its magic from the ground up after "completing" its tasks Every Single Time I Open iTunes, but when it chooses to start it all over again, it redirects the dominant window to itself. In other words, when iTunes Match decides to start up YET AGAIN, it pulls me from whatever view of iTunes I may be looking at and features itself, announcing to me and the world that it has opted to begin analyzing my library yet one more time. Oh yes, iTunes Match, good for you, and thanks - however, I cannot get back to whatever view or organization I was just working in (say under the heading "Songs") because my iTunes program isn't equipped to get me back to where it just Yanked Me From For No Good Reason.
    I am a lifelong Mac user and Mac afficionado who is trying to keep the faith using a Late 2010 15" MacBook Pro, but ever since I decided to go all-in on the service formerly known as MobileMe it seems my Mac experience has been degrading progressively. iTunes Match, with it's constant re-starts, interrupted playback, inexplicably greyed-out and unplayable tracks and flat-out crashes, is nothing like what my Mac experience used to be. It's disappointing, and it's no advertisement for iTunes Radio.
    Currently considering whether to re-up iTunes Match or simply use a hard drive and forget about it for good.

    Hi Jim, thanks for the response. In answer to your questions,
    - I do not sign out of Match prior to closing iTunes
    - The Match process seems to be ongoing at intervals throughout the given day and while it's not in the "background" as I wish it was, I try not to pay attention to what it's doing. Therefore I would need to guess that there are many, many times I close iTunes when the "current" Match process is underway and not complete.
    - Yes, thanks for asking about the "Waiting" tracks. Yes, there are many and they remain as "Waiting" even after Match tells me its work here is through.
    - My internet connection varies, currently 7.59 down / 22.81 up.

  • Why does itunes match delete all songs from my iPhone leaving me music less in the mountains! :(

    i went through a drive through the mountains recently needless to say with out radio, only sourse of music... my precious iphone. well aparently after i had subscribed to itunes match it felt the need to go behind my back and delete all the songs i had previously on my phone! *** apple? i had to do an emergency pull over and yank out my macbook and when i pluged it in sure as could be no music stored on the phone so i was apparently streaming music chewing up a huge chunk of my data in little over two hours!i had to shut off itunes match on the macbook and the iphone and sync again just to get some music!!!
    There has to have a solution!! why did it do this? Did anybody else have similiar issues?

    I have the same problem and I'm not sure this addresses it.  I want to subscribe to iTunes match using my Mac; the intention being that I can then remove all the subset of my tunes from the ipad mini, and when travelling listen to music on the iPad mini via iTunes Match.
    So the question still remains, does the music stored on my iPad mini get automatically removed when i subscribe to iTunes Match, or do I have to remove it??
    Also, my iPad mini is showing that 1.8GB of storage is taken up by music at the moment, will all of this be freed if I subscribe to iTunes match and delete the music (irrespective of whether this is done manually or via an automatic delete).
    Thank you

  • Why is iTunes Match not available in India

    Can anyone tell me why match is not available in India.
    I am English but live in India As I no longer have a UK credit card I cant even change my country back to UK

    Michael is correct.  While iTunes Match has been rolled out in many countries, India certainly is not the only country where it is not yet available.

  • ITunes Match icon striped out "accessing itunes match" never connects

    I'm having a problem accessing itunes match. I hope someone can help.
    In iTunes, all the music that isn't downloaded on the computer is grayed out. When I hover over the cloud icon (which has grey stripes indicating it's not connected to itunes match) a text box pops up "accessing itunes match"
    The only thing that fixes this is a restart. Sometimes just restarting itunes works. Is this a glitch in the itunes software or can I change something to prevent this from happening about 5 times a day?

    The reason it disappeared is because apple is getting ready for the full launch of match so they have deleted everyone's current match library. There was a notice sent out to developers stating that fact. Hope you had everything  backed up.

  • Why no iTunes Match in Israel

    Everything Apple is available in Israel but STILL Apple chooses to limit its services, like iTunes Match and  iBooks (except free books) here. Apple computers and devices are two to three time the price of the same thing in the USA but we are denied access to services which are basically part of the reason that makes Mac, iPods, iPhones and iPads "special".
    Why?

    Once again, thank you for your interest and thoughts. I couldn't agree with you more about the lack of competition due to sole franchises. Apple has given iDigital the sole franchise for Israel and, while they do hold stock of Apple products, they will only supply individual units to other stores after an order and deposit has been paid. This does not apply to iPads and iPhones though. They do supply the stores and other firms are also importing themselves. The problem with doing this with computers is a thing called a keyboard which, I am sure you are quite aware of. I suppose one could also buy one from outside and put letter stickers on it, Hebrew, Arabic, etc., but they peel off and are ugly. However, the killer with buying on-line is the shipping cost which gets added to VAT.
    I took your advice and checked out the Apple Store price for my MacBook Pro (non Retina) in Belgium. The price there is NIS 7,344 compared to NIS 8,199 here and that includes 23% VAT. I was in Belgium in June and, while I didn't check the prices of MacBooks and iMacs, I did notice that the other Apple goodies are about the same price as here.
    With other brands of computers running Windows or Android, the situation is totally different. There is huge competition and all sorts of deals are available.
    In conclusion then, it appears that we who are now "grown-ups" and have migrated to Mac, will just have to live with the higher prices. By the way, my first Apple was an Apple II Plus in 1980 with 64 KB or RAM and two external Apple Disk Drives!
    Again, thank you.
    Frank.

  • Why did iTune Match not upload all of my music?

    Why do some of the songs on my phone appear as gray and not selectable to pull from the cloud?  I would understand if it was whole albums that did not upload, but it is very random as to which ones are there and which ones are not.  For example, I am sometimes missing 6 out of 10 songs on 1 album.  So what made 4 of the songs work, but the other 6 not work?  The ones that did not go to the cloud play on my computer fine, so I know they were locatable on my end.  I did see that some of the songs that did not go to the cloud were pointing to the wrong folder on my computer, so I fixed those.  I went ahead and started the iTunes Match process over again.  I am hoping this was the right thing to do.  I thought maybe the upload just failed somewhere in the middle of the process.  Any assistance you can provide to me in this matter would be most helpful. 

    Hi Wartman73,
    If some of your songs are not appearing in iTunes Match, I would first give this article a run through to see if that resolves the issue:
    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054
    Have a good one!
    - Ari

  • Why is iTunes Match such a moving target on matching things?

    I have been playing with iTunes Match for the last several months.   I recently deleted everything out and re-matche/uploaded everything.   I have two issues with the service.
    1.  The service relys to much on the whole time track to match it.  I have been using the trick of shortening tracks to what they are in iTunes to get tracks to match.   However this does not always work.   I am picky and I like to have everything be the same as far as a consistent listening experience. 
    2.  This leads to problem number 2, why is it it cannot match tracks that it previously matched.   Since the putting everything back up into match, I currently have 138 tracks that are listed as Matched AAC files but are uploaded to the service. 
    These problems wouldn't be so bad but it's frustrating when you have 10 tracks out of 36 match with no reason or explanation.   It feels like i'm having to game the system to get my stuff to match up.
    If anyone has a suggestoin why things are missing contantly or how to get a higher match rate, I'd geatly like to hear it.

    Michael Allbritton wrote:
    JiminMissouri wrote:
    I did some experimentation this morning with iTunes Match album art that wasn't appearing for me and have had some good results.  To begin, it's clear iTunes Match has some size limitations as to what it will accept for album art.  If you have 600x600, 45k images, it won't display them.  Re-size to 300x330 25k and if all else is correct, they should show up.  My guess is this is by design.  The core audience for iTunes match are people accessing it while on the go.  Less bandwidth, faster downloads, more space for music, etc.
    To follow up on your answer a bit, Jim, I use album art that is 600x600 @ 72 DPI in much of my custom applied album art and it does show up on my iPad via iTunes Match. I've found that the best resolutions for album art are either 300x300 or 600x600 at 72 DPI.
    600 x 600 works?  Good to know. Admittedly, I didn't try to nail down whether it was dpi or file size that mattered most, just took things down to 300 x 300 and around 25k and that did it. Perhaps it's file size that's key here.  I'll go as small as I can both ways though, provided the image looks OK to me via AppleTV on my 52" Samsung. 300x300 seemsOK to these old eyes and I'm hoping smaller will improve load times for the artwork.
    I can guess why Apple decided to put some limitations on art, rather like they have with the 200Mb track limit - which drops a lot if the song gets converted to AAC on the fly in iTunes before it's uploaded.  Could they have implemented a similar re-size/resample for artwork? Sure, and perhaps they will one day, but for now I'm just glad to have a pretty good handle on how to fix it myself.

  • Why is iTunes Match taking so long to Upload?

    I just recently subscribed to itunes match its been 2 day since i subscribed and my itunes match is stuck on 24 od 1,844......why is this happening? i checked my internet connection and its great....i dont know what the problem is...is this suppose to happen? Is there anything i can do to speed this thing up? PLEASE HELP!!!

    Best route here is to turn on the Kind, iCloud Download and iCloud Status fields, sort on iCloud Download and remove any Song files that are shown as error or ineligible - this can easliy be achieved, post backup, by copying the Song files out of iTunes into a local folder and deleting from iTunes.  Once achieved, sign-out of iTunes Store, restart Computer from cold, start iTunes, login to iTunes Store, start iTunes Match and allow the 3-step process to run to completion.  When looking back at the troublesome files, try converting to 256 kbps AAC using the iTunes tools, prior to 'update iTunes Match' to achieve a 'match' or 'upload'.

  • Why can't I play purchased movies on my Apple TV? And why does iTunes match not work on my Apple TV?

    I have an Apple TV (early 2012) and bought some movies in the iTunes store. Now, Apple TV doesn't let me watch my purchased content. I very well can listen to music I have bought in the iTunes store and watch the purchased movies on my iphone 6 (running the latest iOS 8) and on my MacBook Air (running the latest version of Yosemite). I can also rent movies on Apple TV and watch them - no problem at all.
    The other problem I have is that I activated iTunes Match on my Apple TV. But it doesn't work either. On my Mac and on my iphone - there's no problem. On Apple TV instead there is always appearing the message, that it will take a couple of minutes to setup iTunes Match  on Apple TV. Well... that is too nice to be true! It takes hours and even after that it doesn't work at all.
    I checked the forums and tried different things:
    1. Updating my Apple TV's software to the latest release
    2. Restoring all settings of my Apple TV and taking it offline (meaning: logging out of iTunes on Apple TV and taking it off power)
    3. Restarting my modem and router after half a minute break and taking it off power.
    4. Setting up Apple TV again and reconnecting it with iTunes and my WLAN-router.
    5. I also wanted to Airplay the screen of my MAC or iphone to Apple TV -> doesn't work (even though I can watch the movies on this two devices without any problems). Other content can be airplayed to Apple TV without any problems as well.
    -> Nothing seems to work!
    When I tried to play the moves the following to messages appear:
    1. iTunes is currently unavailable. Try again later. (But Apple TV recognizes how much of the movie has been watched already. It indicates that it is connecting and authorizing... and after that the message above appears). OR
    2. Apple TV says that the movie will be ready to be watched in two hours from now... or that you have to chose a lower resolution, if you want to watch it any sooner.
    Does anyone face the same difficulties? And of course: Does anyone know any cure and salvation for my Apple TV? ;-)
    Thanks so much for your assistance!

    There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
    It's an issue with Apple and we're awaiting an update re this
    I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
    As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
    However I can access all films/iCloud content via my Mac Mini with no issues!

  • Waiting for apple to deliver your itunes match results - time out -uk

    Hi,
    Help me please
    I seem to be stuck in a loop that after the gathering of information has finished, the info is sent to apple and then I get 'waiting for apple to deliver your itunes match results' after about 30 or so seconds I then get an error message
    'we could not complete your request, the network timed out, blah blah blah make sure network connection is active'  no error code.
    I am a windows 7 user, I have comodo fire wall, nod32 and sky broadband.
    I have forwarded the ports 80 and 443, i have turned off comodo and disabled nod32, uninstalled, rebooted and reinstalled itunes and I am still no further forward.
    My internet connection is fine, i can access and download from the itunes store so there should be no issues, genius is on and working and getting results from apple so what is wrong with match?
    Thanks
    Marc

    Marcus_30,
    thanks, unfortunately tried almost all of that already...
    You must be able to disable the firewall, even just temporarily.
    Did that already, no change
    Plug directly into the router and have nothing else running.
    no change either if connected via Wifi or cable
    I take it that you can connect to the store ok?
    yes, iTunes store is working fine - even can download at the same time I am getting the network timeout error
    Have you been through the re-installing iTunes motions?
    this will be my next step - had hoped to avoid that...

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