Why is my old Apple ID showing for iCloud account after IOS7 update?

So, about a year ago I switched from a local internet service provider to Google Fiber.  As such, my email account from the internet service provider was shut down, and I moved my email to a Gmail account.
I used to have my Apple ID set to [email protected], but just before switching to Google Fiber, I updated the Apple ID to [email protected].  I have been using the @gmail.com Apple ID for about a year now to purchase items in iTunes and backup my iPhone and iPad to iCloud.  My previous purchases under @isp.com in iTunes were still there and available for download.
Last night, I updated to iOS 7 on my iPhone.  I was never prompted to "restore" from a backup during the upgrade.  When I finally got into the phone, all of my apps, photos, music, etc. were there.  I went to run a backup on iCloud from the iPhone, and found the iCloud settings show my Apple ID to be @isp.com, instead of @gmail.com.  With the new security features in iOS 7, I can't change the Apple ID (the field is grayed out), restore the device, or delete the exiting iCloud backup, without knowing the password for the old Apple ID of @isp.com, which I haven't used in over a year.
I have read several other posts about changing the Apple ID back to the old email address, then verifying that email in order to change the password to something new, but in my case, I don't have that option since the old email address has been shut down.  I called Apple Support and they were baffled by this. After a half hour of troubleshooting, their only suggestion was to do a full "Erase All Content & Settings", and then set up the iPhone as a "new device", before trying to restore from the @gmail.com Apple ID.  The problem here is that the option to "Erase" also feeds into the new security features for iOS 7, and requires the old password from when I was using my Apple ID as @isp.com. 
I'm all about the increased security, but it seems this has essentially locked out a ton of users from getting to their own stuff, simply because at some point they changed their Apple ID.
It seems a number of people are having this problem, so if anyone finds a solution to this, please let me know.

Thanks mellaguy - makes me feel a little better knowing there are others out there experiencing the same problem!
A short time ago, iCloud mysteriously let me sign in using my current password from the @gmail.com Apple ID, which I had tried probably 30 times before.  It's almost like iOS7 on my device suddenly connected with the iCloud servers, and obtained the most "current" information?
Apple Support told me earlier today that when I changed the Apple ID login from @isp.com to @gmail.com last year, I was simply updating an existing "account", and did not create a separate account.  This was why all of my previous purchases under @isp.com were still available for download, etc.  They said that despite the fact my old @isp.com Apple ID was showing after the iOS7 update, I should be able to enter the current password for the @gmail.com Apple ID.  When that didn't work, I went to iCloud on my Mac and changed my password.  Even after changing the password to something new, it still didn't work on my iPhone running on iOS7.  Mysteriously, after 30+ attempts to login using the new password, it suddenly accepted it.  It had literally denied my password repeatedly within 5 minutes before it accepted it, which is why I thought maybe it suddenly connected to the server and recognized the current login credentials for my account.
I'm not sure why it suddenly decided to let me sign in, but I've finally managed to disable the "Find my iPhone" feature long enough to change the iCloud Apple ID to @gmail.com and start a backup (still in progress).
The one thing I can't tell from the other threads I'm reading is if this is a widespread iOS7 issue on all devices, or if it is isolated to a particular device (or model).  I'm hesitant to upgrade my iPad2 until I see more on this issue.

Similar Messages

  • Why is my old apple id being used when I try to update on app store?

    My original apple id was an old email account which I didn't often use and because of my lack of usage the email address expired without me knowing, so I changed my apple id and password etc in "manage my account" and when purchasing new app's all is fine, I'm able to purchase and log in using my new email addy, however when I'm prompted I have updates waiting and I press update, my old apple id (email addy) is brought up which I can no longer access as the email verification is going to the old email addy which no longer exsists!
    My Iphone and Ipad all show apple id as new email etc the problem only arises when I try updating.
    Please help this is driving me insane and my updates are stuck!
    thanks

    Hi DashyEdge,
    When you say you "changed my apple id", does that mean you renamed it to your new email address?
    See "How to change the name you use for your Apple ID"
    That is what you want to do so you still only have one Apple ID and it now has the new name and email.
    It sounds like you may have created a new Apple ID instead and started purchasing stuff with that.  Just because an old email address expires, doesn't mean the Apple ID it is based on goes away.  Apple IDs can't be deleted.  The only way for them to change is to rename them to a new "ID" (name/email).
    It is best to stay with only one Apple ID for purchases.  As you are seeing, Apps need to be updated with the ID they were purchased with. If you don't have many purchases with your new Apple ID, you might want to rename it to something else so you can rename your old ID to this new name (email).  Then stick with your old, but renamed ID.
    You don't remember the password for your old Apple ID?  Can you access your old Apple ID using the security questions instead of the email verification?
    See also http://www.apple.com/support/appleid/
    ivan

  • Need help linking old Apple ID to new iCloud account.

    I recently closed my iCloud account, which was the same email address for my Apple ID for personal reasons.  I was forced to use a new email to open a new iCloud account.  Now I cannot link the two because when I try to add my original Apple ID email address to my new iCloud account, it says my old email is already linked to another account. 
    How can I back things up to iCloud when the system will not let me link my original Apple ID with a new iCloud account?

    When you sign in with a new Apple ID you create a new iCloud account, so if you are signed into a new account, your backups and other synced data will be in the new account, not the old one.  Also, iCloud email accounts cannot be moved to another account.  You can either start using your new iCloud email account, give your contacts your new address and forward email sent to the old address to the new one, or you can add back your old iCloud account as a secondary account on your device by going to Settings>Mail,Contacts,Calendars>Add Account>iCloud and signing in with your old ID.  You can then turn on Mail in the secondary account and access your old email account on your device again.  The only limitation of this is that email in secondary accounts is fetch, not push email.  Push email is only supported in your primary iCloud account.

  • Why is my music no longer playing on my phone after iOS7 update?

    I updated my phone to iOS7 (yay!) but now the majority of my music will not play on my my phone.  The music plays on my computer just fine, but doesn't appear to sync to my phone now.  This is how my 32 gig phone now appears on iTunes:
    It's filled to the correct levels... but says I have half of my phone free.  Which I don't.
    Anyone know how to fix this?
    Thanks,
    Susie

    I just found this and it seems to be working.
    ChrisJ4203 said "Is the Apple ID you are signed into the phone with the same as the Apple ID the music is with in iTunes? Can you try and sign out by going to Settings>iTunes and App Stores. Click on your Apple ID, select Sign out. Do a reset on the phone holding the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, then go back there and sign back in again. See if that helps."
    Seems to work! I actually have two different apple accounts for my phone and for my iTunes (when I got my phone the guy did not tell me how important it was to have one account!)
    So this may be the case for many people!

  • How do I sort out 'Apple ID disabled for security reasons' after I had my old Email address and password erased but still showing ?? now I can't access my apple store Apps updates with new email address and password??

    How do I sort out 'Apple ID disabled for security reasons' after I had my old Email address and password erased but still showing ?? now I can't access my apple store Apps updates with new email address and password??

    You might try contacting App Store Support: http://www.apple.com/support/mac/app-store/

  • I have a new email address and updated it with my apple id/icloud and updated on my iPhone, but i'm getting a pop up to enter my password with my old email address listed for iCloud/Apple id.

    I have a new email address and updated my apple id/icloud  with the new address. I updated on my iPhone, but i'm keep getting a pop up to enter my password with my old email address listed for iCloud/Apple id.  How do I get it to go away?

    Did you create a NEW Apple ID or did you change the email address for your OLD Apple ID? This will affect how you update apps in the future.
    Anyway, go to Settings/iTunes&App Stores, log out, then log in with the new ID.

  • HT1338 When I try to download the iMovie Update :  "You have updates available for other accounts.  To update this application, sign in to the account you used to purchase it." shows -don't know what other accounts it is talking about? I Only have 1 Apple

    When I try to download the iMovie Update :
    "You have updates available for other accounts.
    To update this application, sign in to the account you used to purchase it." shows -but I don't know what other accounts it is talking about? I Only have 1 Apple Id !

    Maybe this will help. If you monitor the "More Like This" box, other solved threads appear. Opening them usually displays other threads.
    http://support.apple.com/kb/TS4236

  • HT5621 How do I change the Apple ID stored on my MacBook Air?  I have changed my Apple ID on the Apple ID website, but both my MacBook Air and my iMac show the old Apple ID when accessing iCloud.

    How do I change the Apple ID that is stored on my MacBook Air.  I have changed my Apple ID on the Apple ID website but both my MacBook Air and my iMac show the old Apple ID when accessing iCloud.

    I had this problem on my iMac and fixed it after a  half hour of frustrated trying.  I had changed my Apple ID on my iPad mini while traveling.  When I finally got back home after a few months, I couldn't  log in to iTunes on my iMac.  The old Apple ID was still being used on my iMac.  I tried just highlighting it and deleting it and typing in my new Apple ID.  No dice. The login just defaulted to my old Apple ID.  I tried clicking on the drop down menu that appears when you right right click your Apple ID  that appears at the top of the page after highlighting the 'iTunes Store" in the left side list.  I saw "account" so I clicked on that.  The "account" settings on my iMac showed my new Apple ID but my iMac wouldn't use it. It just kept defaulting to my old ID. I shut down.  I logged back in.  Same result.  Finally I right clicked the same drop down menu and saw "sign out" at the bottom of the list.  Even though I was not signed in to iTunes, I clicked "sign out".  My next log in to iTunes showed my Apple ID as blank and I was able to type in my new ID.  Hope this helps.
    I am a long time 20 year Microsoft user. I am somewhat ( 1 year) new to Apple. With Microsoft, I found that fixing problems was clunky and complex, but there was always a post somewhere that explained the fix. Microsoft's explanations stated even the most obvious fact. Even if everyone knew that the sky was blue, Microsoft's instructions would still tell you that the sky was blue.  With Apple, I find that the obvious is sometimes not so obvious.  But the fix is almost always easy once you find it, without many of the elaborate maneuvers needed in Windows.

  • Can i exchange my old apple ipod touch for a new one, can i exchange my old apple ipod touch for a new one

    can i exchange my old apple ipod touch for a new one.

    Not really. Apple will only give you a 10% discount for recycling for turning in an old iPod and purchasing a new one.

  • How come someone elses Apple ID Shows up when I try to update my apps

    How come someone elses Apple ID Shows up when I try to update my apps? It's Grey and won't let me change it. I've signed out and resigned in, but this very odd email address always shows up as my apple ID. Please help if you can, I just need to update some apps.

    You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
    Important: The app you need to remove may not be the one named in the update notice. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
    1. Triple-click anywhere in the line of text below on this page to select it:
    kMDItemAppStoreHasReceipt=1
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    2. In the Finder, press command-F to open a search window, or select
              File ▹ Find
    from the menu bar. In the search window, select
              Search: This Mac
    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
              Other...
    A sheet will drop down. In that sheet, select
              Raw Query
    as the criterion, then click OK or press return.
    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
    3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
    4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
    5. Quit and relaunch the App Store. Test.
    If you find these instructions confusing, ask for an alternative method.

  • How can I have one "family" Apple ID and two icloud accounts one for me and one for the wife?

    MacVirgin!Just got new Air and iMac (iphones on the way). How can I have one Apple ID but two iCloud accounts (one for me and one for my wife)? I have set up one iCloud account and am attempting to share contacts between iMac, iCloud and Air, however iMac and iCloud are not in sync? I must be missing something very simple.

    ok. I set up the imac and Air with one user account. this was used to activae iCloud on both machines and I have now se up one iCloud account and managed to share calander and contacts between the two. Ultimately both me and my wife will have an iphone and we wish to share calenders and contacts. We both also use the imac and air on one user account. It looks like I need to set another user account then activate iCloud in my wifes Apple ID

  • Two Apple IDs, one for Icloud - But can't reset the password

    I have 2 Apple IDs.  (No ide how - but I do). 
    Account A I can access - but I can't set it up for iCloud
    Account B - When I try to reset the password - it leads be back to account A
    When I look at My iPhone - In the iCloud setting  - it references the Account B address. 
    When I try to login to iCloud Desktop - If I try to get a new Password for account B, an email is sent to my account A email address, and all that I keep on doing is changing Account A's password.  I tried to answer the security questions - which I did - but was told that my dog's name is not what my dog's name is! 
    ALL that I want to do is enable iCloud so that I can sync my contacts with outlook and iPhone.  iTunes 11 does not permit you to do this without iCloud. 
    How can I resolve this?  Any ideas?

    I have this same issue and have since day one. I cannot seem to figure out how to get into icloud.

  • HT5787 iphone has an old apple id stored in icloud.  email address is no longer used, id is forgotten.  how can i delete & store new apple id in iphone?

    iphone has an old apple id stored in icloud.  email address is no longer used, id is forgotten.  how can i delete & store new apple id in iphone?

    You cannot merge accounts.
    You need to sign into the old account on your computer.
    iTunes Store: Retrieving and changing passwords (Apple ID)

  • I can't download the apple ios 5 for the ipad. after downloading around 10 % an error no. 3259 occurs. it's a network error. please help . it's urgent. i am having apple ipad 2 3G wifi

    i can't download the apple ios 5 for the ipad. after downloading around 10 % an error no. 3259 occurs. it's a network error. please help . it's urgent. i am having apple ipad 2 3G wifi.

    i switched off all the security settings and all the firewalls.
    i m unable to install any of the app on the ipad
    so i saw the apple support and it said to update the older version of my ipad.
    and niether am i able to download the update nor am i able to download any app and install it in my ipad2
    i also tried to download an .ipsw file (ios5 update) from torrentz bt i am also unable to install from that as itunes rjects that file and gives an error. and also tries to delete that file. plz anyone help urgently.

  • HT4436 is there a way to change the apple ID on an Icloud account? I used to share everything with my daughter but she's old enough we need to separate the accounts.. I would like to "give" the ICloud account to her, because all of her games are on it.

    Is there a way to change the apple ID on an Icloud account? I would like to "give" an ICloud account to my daughter. We used to share one, but she's getting older I would like to split our accounts. She has her own Apple ID but since all her games are on this ICloud account, I would like to give it to her and start my own.

    You can migrate your device and a copy of the iCloud data to a new account.  To do this, start by saving any photo stream photos you wish to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow, then tapping Save to Camera Roll.  If you are syncing notes with iCloud, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account.  Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud; your daughter's device won't be effected by this), choose Keep on My iPad and provide the password when prompted.  Then sign back in with a different Apple ID to create your new account and choose Merge to upload the data.
    Once you are on separate accounts you can each go to icloud.com and delete the other person's data from your account.
    The existing iCloud email account cannot be moved to your new account so you will need to give your contacts your new email address if you are giving the account to your daughter.

Maybe you are looking for

  • My computer (windows 8) will no longer recognize my iphone

    Just recently (last two weeks) when in itunes-it does not recognize that my iphone is connected.  I can here the connection (beep) and it shows up in my hardware panel, so the computer knows its there.  I've reinstalled Itunes, deleted, updated, rein

  • Syntax for calling html page in PL/SQL package

    Hi, I'm trying to call html page (stored on server) in my pl/sql package! I have already create html page in pl/sql package code and it's works fine. Now create better html page (interface design) and stored on server. I would like to call that store

  • Problem using Payment Process Profile

    I'm extracting Payment Process Profileusing a standard selection set and getting an error stating that CREATED_BY is mandatory. Looking in the log file i see that it is trying to Insert records. This is in 12.2 so have tested the same in 12.1.3 and i

  • Do older versions of Oracle Application Server support Containers for J2EE?

    Do older versions of Oracle 9iAS support Oracle Application Server Containers for J2EE (OC4J)? I went to the our companies application server directory. I don't see an oc4j or j2ee directory. Thanks, Merced

  • Toshiba L305-S5919 Satellite Issue

    I received the above computer as a prize in a contest in April 2009.  Ever since I got it, I've had problems connecting to wireless be it at home or at work.  I can be sitting right next to my husband when he's on his laptop and is connected but mine