Why is my upgrade date showing as 6mths PAST the time that I started my account, and the date I purchased my last upgrade??

I opened my account in November of 2011, and then purchased a new phone via upgrade in November of 2012 with my upgrade. I have not purchased a new phone since, but my upgrade date is showing as April of 2014! I am not happy about this AT ALL!!!

Actually, I'm surprised it's showing your upgrade date is as early as April 2014. If you upgraded in November 2012 by signing a new two-year contract (i.e., you received a subsidized phone), your upgrade date would be 20 months later, or July 2014. Verizon no longer offers annual upgrades.

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Try out these steps to resolve the issue:
Orphaned files may remain on your iOS device if it is physically disconnected while syncing music, podcasts, videos, or photos. This can prevent iTunes from syncing the iOS device on subsequent sync sessions. When this happens, the Capacity indicator in iTunes may report a large amount of "Other" disk usage for the iOS device. To resolve this issue:
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Click Apply again to try to sync the device to iTunes.
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Turn off the automatic syncing functions for the iOS device. To do this:
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Reduce the amount of data that is being synced to the device and resync the device. For example, if syncing your Music library exceeds the memory capacity of the device, choose "Selected playlists" to transfer rather than "All songs and playlists" under the Music tab in iTunes.
If the 'Not enough free space' alert appears, continue to step 6.
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from: iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/TS1503
Welcome to Apple Support Communities!
Cheers,
Delgadoh

Why is my upgrade date showing as 6mths PAST the time that I started my account, and the date I purchased my last upgrade??

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