Why is your service getting so bad?

I switched from Sprint with unlimited everything to come to att because the service was better. The last six months though the service has gotten worse than it was with sprint but I'm paying a lot more. I guess you just can't win, these big companies do what they want.

I think we will see at&t 3rd in most major cities as companies such as Root Metrics, TomsGuide, etc publish information for mid-to-late 2015. Let's keep this thread going. Let's list the problem area and what network issue (drop calls, slow LTE, etc) is the problem. Then list what at&t's response has been. Let's try to keep it short but in a similar format perhaps? Problem: Slow to un-usable LTE. .25mbps downloads on LTE. 4G HSPA+ is "ok."Location: Philadelphia Center CityCustomer Service Response: At&t support has said cell towers are "3G only" "GSM only" and "all towers are fine." Also said "even though no tower near you has LTE, please make  sure LTE is on and use only LTE, never 4G. Turn the phone off and on." None of those "answers" make any sense and completely ignors the fact 4G HSPA+ is actually OK. I've done engineering work and can realize these answers are ridiculous and nothing a network engineer would ever say.

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    <ns2:UseChildAnd>false</ns2:UseChildAnd>
    <ns2:PageSize>100</ns2:PageSize>
    <ListOfUser xmlns="urn:/crmondemand/xml/user">
    <User>
    <UserId />
    <Alias />
    <EMailAddr />
    <FirstName />
    <LastName />
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    </ListOfUser>
    <ns2:StartRowNum>0</ns2:StartRowNum>
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    getAuthType= null
    getCharacterEncoding= UTF-8
    getContentLength= -1
    getContentType= text/xml; charset=UTF-8
    getCookies= null
    getLocale= zh_HK
    getMethod= POST
    getPathInfo= null
    getProtocol= HTTP/1.1
    getQueryString= null
    getRemoteUser= null
    getRequestURI= /Integration
    getRequestURL= http://(server address and port)/Integration (https for real case, but to cap using http)
    getServletPath= /Integration
    getUserPrincipal= null
    i cannot find out the reason to make the program not work, as i have not change any code and library
    Edited by: user6642894 on 2009/3/23 上午 1:24
    Edited by: paddy_yeung on 2009/3/23 下午 8:33

    Check the security mode, it should be “TransportCredentialOnly” and the clientCredentialType “NTLM” as shown in the blog post
    http://blogs.msdn.com/b/kaevans/archive/2009/03/10/calling-sharepoint-lists-web-service-using-wcf.aspx
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    In your ‘Add Service Reference’ window, click on ‘Advanced’ and choose ‘Add Web Reference’ – I prefer this for ASMX web services which makes it much easier.

  • Simple question. Why is your customer "support" so bad?

    You're f@#king p#ss$ng off your customers so that you get a better bottom line. That no way to run a business. I've had the same problem now for almost a month. Have been getting 1 email/repsonse a day for 2 weeks and now the last week i've gotten no responses. I'm a premium customer and i'm about to cancel my subscription over this. I don't want to be told "Just fill in our contact us form" or "You can tweet us on @SpotifyCares" because i've done both those things and your support has been less than helpful. Why do you not have a chat platform or a phone number i can contact?

    Hey James! 
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    Thank you for your patience.

  • Why do i pay more and more money yet the service gets worse and worse -- all the way around.

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     I'm sure now I've been routed  to a black hole, because when I called in, I was -- AND THIS IS OUTRAGEOUS --  routed five tims, five times, five times back to the beginning cue. It is outrageous. There are customer service issues and I'll bet there are even laws against this tyupe of fraud.  I call, I expect to punch in the correct info, which I do, then get routed to the proper place. Instead five times I got booted back to the cue.
    Hey, if it were so easy as they claim this 'IN HOUSE AGENT" AND THIS LIVE CHAT -- WHICH I WAITED 15 MINUTES FOR SOMEONE NAMED ALEX WHO CUT ME OFF, IT MIGHT BE A WAY TO DO. BUT NOT WHEN THE WAIT IS JUST AS LONG, THE PERSON ON THE END IS JUST AS RUDE, THE SERVICE STINKS SO BAD, AND YOU BET I WANT TO TALK TO SOMEONE,...
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      BUT I SEE THEY TAKE MY MONEY EACH MONEY. THEY SURE TO TAKE IT.
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    What type of phone do you have? Is it a newer, 4G phone? Those phones are NOT available with one of the pre-paid plans.
    Do you have a Family plan, or only an individual plan? Family plans are not an option on pre-paid plans. You would have to manage each line separately, keeping a pool of money available in each plan to be paid when the plan renews each month.
    Several people have posted on these forums when they have forgotten to "fund" their pre-paid account and have lost their number and have to begin service again from scratch. There are also those on these forums who have forgotten the funds in their pre-paid account "expire" after a period of time and money in your account can be lost in this manner. Yes, there are upsides, but there ARE downsides to having a pre-paid account. You would have to balance the pros and cons to see which would be the best fit for you.
    Of course, pre-paid is an option, one which everyone must make for themselves. Not everyone will be happy with a pre-paid, but if price is the deciding factor in your choice, it may be the correct choice in your case.

  • WHY CAN I NOT GET DSL OR UVERSE SERVICE AT MY HOME.

    I would like to know why i cannot get either internet service at my home.  its a new home i understand.  but you have a UVERSE fiber cable running under my front yard.  you have DSL wiring under my front yard.  i have  a box in my front yard.  and yet you dont want to turn on the service for me.  i have had ATT at numerous homes in the past and the service and customer service have always been exemplary, however this time no one will give me an answer other than its not available.  to me not available means we dont have the infrastructure to support it.  that is not the case is i know the lines are in place and others in the area have your service.  if i had other options i would not be so frustrated, however i refuse to install an ugly satelite dish on my new home so that leaves me no where to go.  i would like a supervisor or engineer to call me and let me know a specific reason i cannot have the service that is in my front yard.
    bruce w[edited for privacy – please do not post personal information]
     

    Hello, !
    Thanks for posting. I'm sorry to hear that our internet service does not appear to be available at your address. We would be happy to investigate further and perhaps discuss some alternatives, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
    You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
    -Mariana

  • TS2167 iWeb: publish by ftp to GoDaddy webhosting service - get "publish error" at end of ftp session - always 1-2 files not successfully transferred - Why?

    Why do I get message "Publish error There was an error communicating with the server.  Try again later, or check with your service provider" when i publish websites to webhosting service (GoDaddy.com) from iWeb 3.0.4  even though most webpages have been transferred and are marked blue?   There are always a few pages marked red after each ftp transfer?   It seems that the ftp session is terminated by web hosting service too fast for iWeb 3.0.4. to register that files have been transferred successfully.  When I check pages marked red in iWeb with browser, they are often available and functioning.     I have to add many extra webpages (which I do not want) to get iWeb to register all my pages as transferred (marked blue).  If I do not do this, all pages on website are marked "red" after I close iWeb and restart it.   This means that everytime i make one little change to one page on a website of 8-10 Gigabytes,  I often have to republish the entire site!  
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    You're rather prone to problems, aren't you. It's not the first time.
    2 months ago :
    https://discussions.apple.com/thread/3822198
    5 month ago :
    https://discussions.apple.com/thread/3664339
    Which is the culprit site :
         http://www.melissaveres.com
         http://www.mveres-engraver.com
    And since you do not use iWeb's ftp, but publish to a folder, iWeb's job is done.
    You are now 100 percent responsible for your actions.
    Upload the files properly. And if you're not blind visually challenged, you can see for yourself where the files are on the server. No need for GoDaddy eyes.
    And why not use iWeb's FTP. Then at least you eliminate the human error.
    And no, GoDaddy won't have to help you with iWeb, because there's nothing to fix.
    And practice FTP first on your computer :
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  • Why is the service SO bad?

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    First and foremost, I would like to thank you for your many years of loyalty to us SheltonMac. Allow us to get to the bottom of your service concerns because we don't want to lose you. I understand you recently started experiencing difficulties with service the past two years. Did you recently move? Did you and your wife upgrade devices? Are issues only while in doors or both indoors and outdoors?   Thank You, MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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