Simple question. Why is your customer "support" so bad?

You're f@#king p#ss$ng off your customers so that you get a better bottom line. That no way to run a business. I've had the same problem now for almost a month. Have been getting 1 email/repsonse a day for 2 weeks and now the last week i've gotten no responses. I'm a premium customer and i'm about to cancel my subscription over this. I don't want to be told "Just fill in our contact us form" or "You can tweet us on @SpotifyCares" because i've done both those things and your support has been less than helpful. Why do you not have a chat platform or a phone number i can contact?

Hey James!
We've just replied to you on Twitter. Your email has been redirected to the right team. Keep an eye on your inbox, you'll receive a reply very soon.
Thank you for your patience.

Similar Messages

Your customer support cannot be worse

your customer support cannot be worse

Worse than what? Seriously? This service hasn't worked since I subscribed. You can't reach support through chat and you can't call. Basically, there is no support. How can it be worse than non-exisentent? I am turning this site into all the watch dog agencies I can find.

How do i reset my security questions without contacting apple customer support as i forgot them?

How do i reset my security questions without contacting apple customer support as i forgot them?

If you have Rescue Email. If you do not have Rescue Email, you need to call.
http://support.apple.com/kb/ht5312

I wish to make a formal complaint about when i called through to your customer support department.

I never make formal complaints but i feel really compelled to do so right now because I was so upset by the service I recieved I wasted 2hours and I even broke out in hives I was so fustrated. It was really annoying when I was speaking to the lady because she kept going away from the conversation after I was answering a question. I would answer her request/question then sit there waiting for her to communicate back and the line was silent after approx a min I would say "hello?" and she then would continue with the conversation. Or the line would go silent for ages and after sitting there I would say "is anyone there?" and she would again continue the conversation. I felt like she was very very distracted as she still didn't seem to understand what i wanted after 24mins!!!! I was thinking maybe she's talking to someone, maybe shes trying to have lunch or maybe she's reading a really good book at the same time??? What every she was doing she wasn't helping me and she wasn't listening to me. My problem was a relatively easy one. I just needed to get past the "Adobe Acrobat Trial" popup as it didn't find my installatiion of my new purchased Adobe Acrobat X Pro.
After listening to your hold music till I wanted to scream I hung up and continued to try and solve the problem myself online. Luckily I found the "Live Chat Help" a customer service officer (I think his name was Punhub- something like that) assisted me with professionalism and quickly. He made me feel maybe it will be ok to continue to purchase & use Adobe products, as after speaking to the girl on the phone I wanted to never use any Adobe products ever again.
This ended up to be a 3 hour ordeal instead of a 7 minute product installation and a 10min max customer support assistance (even though of course it would have been better if I didn't need to use customer support and my installation to have worked right, but i understand sometimes things happen).
I just want the customer service offices that are on the phone to pay attention to us (their customers) and actually listen/understand our problem, instead of taking a nap during the process.
Sincerely, your customer
Kristal Johnson

An added comment to extend graffiti's info a bit, your experience is similar to how many of us ended up here looking for answers. In that sense, why not ask your question here and see if you get an answer. The response time will not be immediate, but it is often more directed to your need from other users that have either experience the problem or have seen the problem from someone else. The long term knowledge here is rather large as a result and often is more than calling Adobe. Of course, there are some questions we would still refer you to Adobe for an answer since they are not related to using the product.
Welcome to the world of other users.

Problem with your customer support

I have tried contacting you guys through the phone and through chat. first of all the phone experience was absolutely terrible. I couldn't even talk to a real person and the automated machines you have do not address the problems that I am having. I cant even have them get me to a real person because you're too **bleep** cheap to hire anyone to help but want to charge a hundred dollars a month for cable. Oh, but finally when I got through after 30 minutes waiting to chat online, I got someone by the name of Durga. Durga was clearly either not from the United States, or dropped out of school at age 12. I asked two questions, and after repeatedly telling the agent that after waiting for 30 minutes for the chat, that I resolved the issue, I simply wanted to find out why it keeps happening. When asking for Durga's agent ID, they did not respond. So I asked if they were still with me. They replied yes. So again I ask for their agent ID and by some crazy coincidence my internet went out. This chat started at 13:45:20 eastern standard time. Could I please have a manager contact me via email or this forum in response to this complaint as well as a few quick questions I have regarding my service. My home phone (do not contact me here, I don't have an actual phone hooked up to it) is {Edited for privacy}. You can look up my account email address and that is where you can email me back if that is your prefered method of contact. I would understand if you don't want to discuss this over a public forum.

dylangould7
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Your customer support is a disaster

We are paying for a product to a big company that must give a better customer support.
Here is an example of your customer service, When I was about to replay, your customer service assistant just hang out fast!
Really disappointed!
Please read:
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forumswhere experts are online 24/7.
You are now chatting with 'Sameena'
Sameena: Hello! Welcome to Adobe Customer Service.
Sameena: Hi Silvio.
Silvio: Hi Sameena
Sameena: I understand you are unable to update the subscription. Is that right?
Silvio: No
Silvio: The subscription is Ok
Silvio: I'm trying to work with some links in Illustrator, but the program is not updating the artwork properly
Sameena: Thank you for the information.
Sameena: I will be glad to check and help you with this issue.
Sameena: I checked and see that this is a technical issue, you will have to contact our technical support team to resolve this issue.
Sameena: I will provide the phone number to contact our technical team.
Silvio: I sthis the correct channel to talk about this?
Sameena: Please click here.
Sameena: Are you able to view the link?
Silvio: Yes, I can see the link. Could you please give me an email account?
Sameena: I am sorry we do not have the email address for technical support.
Sameena: Is there anything else I can help you with?
Silvio: You are not helping too much. Actually I was thinking Adobe could have a better customer support. We bought your product and we are now disapointed with this.
Sameena: Silvio, I understand your concern , since we are from customer service we are not trained on technical issues.
Sameena: I request you to please contact the technical phone support to resolve this issue.
Sameena: Are we still connected?
Sameena: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sameena: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
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You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
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You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
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When I was about to replay, your represent ant just hang out
Yes, I'm trying to get a reply from your forums... This chat is a disaster

Re: Creative "Customer Support" Is A Total JokeI see they haven't changed at all.
A couple of years ago I had a problem with the headphones connection on my Creative MP3 player due to it having been dropped. I sent off an email requesting the name and address of their nearest service agent to see if it could be repaired. Their reply was to ask what was wrong with it. I told them to which they replied that it was not under warranty any more. I advised them that I was aware of that and was happy to pay for any repairs. Their answer was that it was not under warranty and could not be repaired.
Remember that the original question was for the name and address of a service agent.
From this one can draw one of two conclusions. Either they have no service agents or they are all totally incompetent.
With nothing to loose I oulled the player apart and with a $.50 tube of super glue and 5 minutes of my time it was up and running perfectly. 8 months later it gave up the ghost and was replaced with an Ipod which has performed faultlessly.

You have to do better with your customer support HP.

I have a Officejet Pro 8600 printer. The printer itself is a good printer. However, it stopped printing in blue. I looked things up online and followed the steps to get it going again. I even bought new printer cartridges for over $100. Didn't work. Called customer support. Followed all the same steps that I did online and guess what? Still didn't work. He was going to transfer me to a hardware manager but I just got another person at the same level. Bonus though... his English was much better. However, he made me go through all the steps I just went through (Third time). Now based on my Internet research I had already diagnosed that the problem was a clogged or faulty print head. I could have just ordered another from ebay or amazon for $50. I should have done that. By the time I finally got to the hardware supervisor my phone conversation what reaching an hour and fifteen minutes in length. Once I got the supervisor she had the worst English yet and had a lot of the same questions I had already answered several times. Serial number, address, e-mail address, etc. Humm, hard to believe all that wasn't already in front of her on the computer screeen. So, new part on the way and it only took an hour and a half of my time. The bad part about this is that my company lost money on my time, HP lost money on the part, and students I work with lost valuable time with their teacher. If this were done correctlly the whole thing should have taken 10 to 15 minutes... You have to do better HP!

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I did, however, bring your thread to the attention of HP representatives. They are always appreciative when they receive constructive criticism. It is the only way to correct possible problems.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Your customer support

I have been waiting on hold for over an hour and now my phone battery is about to die while I am sitting here listening to your elevator music!

Sorry that it is taken so long with our Customer Support.
What is your issue? We might be able to help you via the forum.
Gen

Is this really the response that you want your customer support to give.

Sorry for the lenght of the original email but I had quite a few issues that have happen. I just wanted a second source saying that this canned response is the actual response that Best Buy wants to stand behind before I either go up the ladder to make sure that the upper management are wanting to let go of business for what I consider not that hard of a fix on Best Buy's side. So far no one that I've talked to or chatted with or have received an email from seems to have actually listened/read what the problems I've had are. The best I've received so far appears to be a quick glance and canned response. I feel this response was in poor taste considering the issue that I described about the website itself and the issue I was trying to deal with in looking at product on the website.
There wasn't even a mention that John, the employee that actually tried to help would get any kind of attention for doing his job in an environment of no one else wanting to do theirs. The way all of this is coming off to me is that this is how Best Buy actually wants to do business. Is this the case?
Emails as follows ......
Hi xxxxx,
Thank you for visiting your local Best Buy store. We appreciate the opportunity to provide products and services that meet your needs.
On that note, I apologize that the service you received was not on par with your expectations. This is not the kind of experience that we strive to deliver to all our customers. Based on your feedback, there are definitely some improvements that we can make. We appreciate you taking the time to share your thoughts with us.
I have documented your concerns and they will be shared with our local team to ensure that our policies are being carried out with all professionalism and courtesy. For further shopping convenience, you can always purchase many items online and take advantage of great shipping offers.
We appreciate your business and for any other concerns, you may visit our Help Center at www.bestbuy.com.
Sincerely,
Agnes
Best Buy Customer Care Team
Reference ID: {removed per forum guidelines}
Original Message Follows: ------------------------
On April 24, 2015 between the hours of 6:00 - 7:30 PM my wife and I went into your store located at 6455 N Decatur Blvd
Las Vegas, NV 89131 store number 1421. This was the absolute worst customer experience I have received in quite a long time. I am an elite plus member and spend thousands of dollars at best buy every year.
Upon entering this store we noticed that the displays looked even smaller than they have over recent months. We went in looking for two simple items. One was a HDTV antenna and the other a 3d blu ray movie that was a new release. I asked one associate if they had the items in the store and he looked up the movie for me and said that they had four copies of it and pointed me in the direction of where it should reside. He also told me to ask about the antenna at the appropriate department.
Upon, going to the area where the movies are kept we became confused, and disappointed as the rhyme and reason behind the sorting of new releases of blu ray, 3d, dvd, tv, etc all seem to make no sense. The store used to have all new releases in one big area where you would find it if it was released fairly new on whatever format it was sold in the new release section. Not any longer. Now the areas are small and the top tabs have things like favorite 3d releases/TV shows right now/Dvd's on sale all next to each other that make no sense. Why are the sections so small and why are they so convoluted? I couldn't find what I was looking for and since it was a new release and could find the blu ray version and the dvd version I was surely just missing it. Apparently I wasn't the only one.
We went looking for someone to assist us. There was no one to be found in that department. So we wandered around the store for a while looking for help and looking at product. We made it from the far back corner of the store all the way to the registers in the front of the store without coming across a single person who worked as an associate. We came across the direct TV rep, and a solar panel rep who were more than willing to sell everyone that walked by their products, which doesn't look well since they are doing their job but making it more obvious that the actual store is lacking in the customer service department.
After we made it all the way back to the front of the store I asked the same associate who couldn't quite help me all the way to speak to the store manager. We didn't get to the store manager because he was off, which is fine. We did however get to talk to an assistant who's name is John. He tried everything he could to help. He was on top of his game and had excellent customer service skills. It wasn't enough however as his computer said they had the 3d blu ray I was looking for in stock, four of them, and after leaving us in the area where we could talk to the associate who specialized in the area about HD antennas he looked for about twenty minutes and couldn't find the product either. During this twenty minutes the associate that was supposed to help us was wondering around the store I guess helping another customer, at least I'm hoping as she didn't state that was what she was doing but just kept saying that she would be with us in a minute. During this time my wife and I had talked to two more customers who were in the same boat as us. A lovely woman who was prepared to buy a TV and Blu Ray player on the spot and just couldn't decide which model of player would work for her. She was waiting even longer than my wife and I.
Upon John's return I had to ask him what was going on in the store, and he couldn't give an answer. I understand that employees cannot talk about the store policies and the politics and staffing and such but I wanted to make sure that he knew that my experience was that there wasn't that many customers in the store and that there didn't in my opinion seem to be a huge lack of employees at that moment. John tried to make up my experience by offering me the product I was looking for in a different format and that they would order it in the format that I was looking for and letting me exchange it at no cost because of the hassle I went through. This is exactly what I would have expected and he did a great job. Absolutely everything and everyone else in that store fell short of every expectation. I did not take him up on his offer but thanked him for doing a great job.
Upon coming home and trying to send this email through the website. On a few different occasions I was met with an error that my message did not get through. That was the extent of the message and there was no support given on what to do next nor was there any information on where to send an email. It did give the toll free best buy number but not what numbers to choose to get to the correct department.
Then on Friday May 8th, I was looking to purchase a monitor larger than 70" and proceeded to look on bestbuy.com for said monitors. When looking to see what my closest store had in stock I decided it would be easier to call the store to find out what they did have in store rather than clicking each individual monitor and checking if it was available in my chosen store. The first store I called was 1044 and I was helped in a timely manner. They said they carried only one monitor that was 70" or above in store. Then I called store 358 twice. The first time I called the phone rang for about a minute and then I was placed on store hold without a greeting or a can you please hold. I just heard the sound of someone picking up the phone and then store music. I was then on hold for over ten minutes before I decided to call back. When I called back this time the phone just rang until it went busy. I then decided to call store 542 where I was greeted within thirty seconds. I asked them what they had in stock and was transferred. The person I was transferred to did not give me their name I asked them what they had over 70" and they weren't sure there was just silence for a lot longer than there should have been so I asked if there was an easier way to find out what was available on the best buy website in store. She explained that I could click the product and see if it was available at the certain store and I explained that I wanted to be able to look at several products at once like all the monitors that were over 70" and see if they were available in my closest stores. She kept explaining it to me in the way I was already doing it and I kept trying to explain that I already did that and was looking to try to do more than one product at a time. She then told me that she didn't have time for this and that I should just go to amazon or something.
So based off of my last in store experience. The lack of any help I can find on your website for situations like this and because of the utter disrespect shown to me over the phone I not only purchased my monitor through amazon.com based on her suggestions but I will not be doing any business with best buy either in store or online again. Not only have you lost the thousands that I spend there on a yearly basis but you are also now out the thousands of dollars that I spend there on a yearly basis for my company.
Except for John in store and the phone experience with 1044 I am beside myself in the complete downhill slope that best buy has taken.

Hello marikcraven,
Welcome to the forum and thank you for taking the time to share your feedback with us, not only surrounding your store and online experience, but your feedback regarding the response you received. It certainly seems that we’ve let you down on multiple levels.
It is discouraging to hear that you, your wife, and John were unable to locate the 3D Blu-ray movie you desired, although our system indicated we had a few available. While I’m delighted to hear you were satisfied with John’s effort, it is disheartening to hear the rest of the staff left you so underwhelmed, and ultimately it doesn’t sound like you left with your antenna either. I am truly sorry for any frustration or dismay this visit may have caused. I’m glad that you ensured you brought up your concerns surrounding the lack of assistance with John.
In regards to your experience with BestBuy.com, it is strange that you encountered trouble when sending your message. Although, it seems that you were finally able to send the message, I am sorry for any frustration it may have caused you. I’m sure your frustration only heightened once you spent the time dealing with the error only to receive a response you found unsatisfactory.
As far as searching for inventory on BestBuy.com, sadly there isn’t a method to look at inventory for an individual store unless you are checking out the store’s clearance or open-box items. This would mean you would have to go through each item and check out it’s availability in your area. Typically this is a much more satisfying experience if you are able to narrow your search down to a few that you are truly interested in. With that said, I understand that this may not always be the best method. I apologize if you found this to be more of a hassle than you anticipated when you began your search for a 70” monitor, and if you had trouble contacting the individual stores regarding your inventory inquiries.
In the end, it’s clear we failed to delight you in store, online, and with our ability to address your concerns, and this resulted in you making a purchase elsewhere. I am terribly sorry that this has been your experience, as it is not indicative of the experience we strive to provide our customers. I truly hope that in the future you will feel confident enough to give us a chance to provide you with a better experience than the one you’ve described.
If you should have any questions, please let us know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Why doesn't customer support understand?

I recently needed to reinstall windows xp. I have saved everything I needed to reinstall all my software. My photoshop CS2 is the only problem I've had. Since it was an upgrade my installation pkge is looking for a previous version. I have the serial number, original reciept, confirmation number, case number and all other materials needed including a challeng code given to me 2 years ago when I upgraded. After 3 hours and being kicked from Customer Service to Tech support over and over with a hold time of 15 minutes in between each one I was finally fed up.
Each person tried the same thing. Ctrl/Shift/Dbl Click which does not work. They agree my serial number is correct, they can see my purchase from the order number on my original reciept, but not one could give me a straight answer. They all kept asking the same questions over and over but none made sense. Honestly I don't think there was a language issue either. The last one actually said I should upgrade to CS4..... how could I upgrade that if I can't even upgrade to CS2 on my computer. I have totally lost respect for the Adobe system of support. I have 3 Adobe programs and I am waiting for the day I need support on those.
If anyone has any suggestions for me I'd love to hear them. They would not give me any help other than to say I must have a previous version loaded before I can load an upgrade.....NO kidding! But even though I paid and they see I paid for an upgrade in the past....they cannot come to the conclusion that the previous version would no longer be loaded on my computer.....I've upgraded...the previous one is gone. My only hope is to get ahold of a previous cracked version so I can run my paid program through with the previous installed..... that risks my computer getting malicious files on it...which is why I did the clean install in the first place......UGH!

When it asks for a previous version, put your previous version CD into the CD drive. That should work. You stated "I have saved everything I needed to reinstall all my software." That would include the earlier (full) version of Photoshop.

Why is Adobe Customer Support so unresponsive?

I know this is not strictly a technical question; but I am just trying to get a serial number having (legitimately!!) purchase a student edition.
I've been waiting over a week for any response to the web-case. If you phone, you get put straight on hold and so far I've clocked up THREE (count em) hours on hold. Why will no one talk to me... what can I do?? Help!!

Hello Damianmcc.
I have escalated your case to a Specialist. They will contact you via the private message feature on the forums.
Have a good day.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Another question: Why graph is not supported in UIX page?

It seems that graph is not supported in UIX page.
Why not supported, and when it will be supported?
Regards,
Shucheng Ma

To my knowledge, there are no current plans to incorporate this into the 9.0.5 codeline.
Kind Regards.

Why is hp customer support so poor

I purchased a Envy dv7, call tech support, is that what they call those people, explained what was the problem with the harddrive. Sent machine in for repair, they replace the MB and don.t touch the HD. Call back, get a case manager that has called me once, explained that machine was not repaired. Called the 800# that was included in the box if machine had problems, called 3 times, on hold each time for 40 minutes, no one ever answers the phone. Called Palo Alto CA, get an executive case manager, she calls once, I called back 3 times, was told that the case manager has more cases than just mine, I'm the idiot that spent 2K on a laptop that does not work. This is the reason I will never buy anything from HP. If this is the best that they can do, thry should get out of the computer business. I am beyond being patient, the case manager will be getting the laptop back, {Legal Content Removed}. HP doesn't sell laptops, it sells junk made by the lowest bidder in CHINA

Hello Damianmcc.
I have escalated your case to a Specialist. They will contact you via the private message feature on the forums.
Have a good day.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Firefox has crashed and burned. I've been using it forever. Now, it no longer works on my computer. I give up. I've had to go back to Internet Explorer. I can see your customer support is just as bad as everyone else's. Sooo GOOD BYE FIREFOX!

It started last night with you tube. Just a black box. Videos worked fine w/Internet Explorer. Now, nothing opens. Everything I try to click - doesn't open. It drags across all parts of the screen copying everything. It's frustrating. It's over. Firefox must be dead.

You can use the Tab key to select a search engine on the bottom bar and press Enter to use the search engine to do the search.
*https://support.mozilla.org/kb/Search+bar
In the current Firefox 34 release there is a new "one-off" search bar.
This search bar doesn't show the name of the search engine and a logo.
You can type one letter to make a drop-down list appear where you can see suggestions and see the used search engine and that also has bar at the bottom where you can select other search engines that are enabled via the Search tab in Options/Preferences.
You can use the Tab key to select one of the other available search engines and press the Enter key to search with the selected search engine.
Click the search engine icon and click "Change Search Settings" to open the Search tab in Options/Preferences (positioned between Tabs and Content) to select the default search engine and select which search engines to show in the search bar drop-down list that opens when you start typing search terms.

Simple Question: Why does this code not exit properly?

This code is pretty simple. All I want to do is load and play a sound file in an application, but this code to load the sound file does not exit properly. I know that some resources must be allocated which I need to deallocate in order to shut down the process, but I don't know what to call to do a proper shut-down. Any help would be appreciated.
-adam
import java.applet.Applet;
import java.applet.AudioClip;
import java.net.MalformedURLException;
import java.net.URL;
public class PlaySoundTest extends java.applet.Applet
public static void main( java.lang.String[ ] aryArgs )
java.net.URL urlSound = null;
try
urlSound = new java.net.URL( "file:/" + aryArgs[ 0 ] );
catch( java.net.MalformedURLException murle )
murle.printStackTrace( );
System.exit( 1 );
java.applet.AudioClip acSound = java.applet.Applet.newAudioClip( urlSound );

HI , If u'r still looking for the solution, this code is working on my system -
import java.applet.Applet;
import java.applet.AudioClip;
import java.net.MalformedURLException;
import java.net.URL;
public class PlaySoundTest extends java.applet.Applet
public static void main( java.lang.String[ ] aryArgs ){
java.net.URL urlSound = null;
try{ //rahul
try
urlSound = new java.net.URL( "file:" + aryArgs[ 0 ] );
catch( java.net.MalformedURLException murle )
murle.printStackTrace( );
System.exit( 1 );
urlSound = new java.net.URL( "file:" + aryArgs[ 0 ] );
java.applet.AudioClip acSound = java.applet.Applet.newAudioClip( urlSound );
if(acSound != null){
acSound.play();
catch( Exception murle )
{ //rahul
murle.printStackTrace( );
System.exit( 1 );
}//main
The only change I made was in the URL part - file: instead of file:/ .
The other was of course to play the soundclip ...... :- ) I got really confused the first time I played it .

Simple question. Why is your customer "support" so bad?

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