Why isn't an in-app purchase eligible for a refund

My son accidentally bought an in-app purchase thinking he was using the coins from the game and it's telling me it's not eligible for a refund. This is in Minion Rush. What's the reason for the refusal?

you may have not contacted the right department. iTunes Store support almost ALWAYS grants refunds for Accidental in-App purchases.
Got to Expresslane.apple.com. Choose iTunes > iTunes Store > Purchases & Billing > Unauthorized charges > and enter in the information, and you should be receiving a call from them.
Let them know the situation, and you should receive a refund with no problem. Hope this helps.
And it might be a big help to set restrictions on your device as well.
Hope this helps.!

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