Why should I pay for upgrade to CS6 twice?

Dear Adobe,
I upgraded from photoshop CS3 to Photoshop CS5 last November as you said we will be not able to upgrade from CS3 to CS6 directly anymore. And now, you changed your mind and users are still able to upgrade from older versions. If I would wait couple of months like others I would pay only once. Please, would you try to explain your business strategy? How should we trust you are not going to change your mind and rules every month?
Thank you for your explanation.
Kind regards,
Filip Zamorsky

And...Add my name to the list. I began another thread but I was told about this one. It's the same story as you all, I'm just not going to be ignored by customer service. Adobe caused the problem, Adobe should fix it.
Has anybody found a magic way to get customer service help? I have been waiting since last Tuesday for my problem to be resolved and I've been getting absolutely no understanding or willingness to take ownership of my problem. I have chatted online with 8 different people. Each time making painstaking attemts to explain the situation as being different than the "free upgrade" window that is posted on adobe.com.
Here is the situation.
Adobe said that we MUST upgrade to CS5 in order to upgrade to CS6.
In February, I upgraded from CS4 to CS5 based on item 1.
I went online last week to upgrade to CS6 from CS5 when I saw that I didn't have to spend the money to upgrade from CS4 to CS5 afterall.
Based on that, I feel I should be able to upgrade to CS6 without having to pay an addition $199.00.
Adobe said I had to upgrade so I did. That cost me $199.00 three months ago.
Now Adobe wants me to spend another $199.00 to get CS6.
I will not do that. I wouldn't have spent the first $199.00 if Adobe hadn't said it was necessary. It wasn't necessary afterall so I shouldn't be penalized for believing Adobe.
This is like the guy who's told he has a week to live so he gives away all of his earthly belongings. Then the doctor tells him he didn't mean it.
Now, On Wednesday, I got my request elevated to "concern group". They will contact me within 72 hours. That must be 72 business hours because I have not been concated.
So, Monday, I had to go through the entire scenerio for the umteenth time and again was assured the "concern group" would contact me withing 24 hours. I didn't believe the rep, based on my previous lack of contact and asked how I can contact the "concern group" myself so I don't have to go through this entire process again. The "concern group" is offline, no way to contact them but "I ASSURE YOU" you will hear from them withing 24 hours. Well, 48 hours later, I'm totally in a very hateful mood. I opened another chat session and rather than submitting that person on the other end to my venom, I just pasted my chat from Monday and said goodbye. Of couse, it's not going to do any good either.
I saw a message board online yesterday, and today I can't find it, where people in my same situation received their upgrade to CS6 with no addition cost.
I know it's being done but Customer service is so...aggravating that I believe it's a way to make people just give up and go away. Not this time.

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