Why unable to open the item? Or "Protected by Digital Rights Management".

I read ebooks with Adobe Reader. But lately some books (file type epub) are impossible to open. When trying on my PC (Windows 8) I get the answer ”Unable to open the item. Please contact Sony customer support. Error: document.”. And when trying on my ebook reader Sony PRS-T2 i get the answer ”Protected by Digital Rights Management”.
Moreover, it is the same thing with my android devices (tablet Sony Xperia Z2 and smartphone Sony Xperia ZR), where I use UB Reader to read. My tablet says ”Filformatet stöds inte.” (= The file format is not supported.) And my smartphone says ”Du har inte rätt att öppna den här boken. Kontrollera ditt Adobe ID.” (= You are not allowed to open this book. Check your Adobe ID,)
I have been able to read the ebooks earlier but some months ago (or earlier, I don´t know exactly) this happened. I have a valid Adobe ID and have bought and downloaded the books from big and established book shops.
Do somebody know what has happened? And what I can do, to be able to read the books?

Same issue. I looked through the forums, contacted customer service both online and by phone. Support just refers me to the forums or to the other method of contacting customer support. This seems like such a basic issue, too.

Similar Messages

Protected by Digital rights management

I have purchased and read several books successfully on my Sony PRST1 but recently had a computer virus when a lot of data was wiped.
The books still show up on on both Reader for pc and the PRST1 but cannot be opened with the warning Protected by Digital rights management?
I have tried to reset my adobe id both nothing seems to work, any ideas?

I would ask in then Digital Editions forum, Adobe Digital Editions

PROBLEMS opening some ebooks in sony ereader, error message "Protected by Digital Rights Management"

There are a dozen or so ebooks that I can't open in my sony ereader and I am not sure whether because there is only (1) adobe ID authorized on the ereader...whereas on my laptop / desktop, I can open these ebooks and the (2) adobe ID are authorized for the laptop computer.
If the solution is to add authorization of the 2nd Adobe ID to the ereader, how can I go about getting the authorized added on?

I would ask in then Digital Editions forum, Adobe Digital Editions

Unable to open the photos in reviewer, every time I click on the photo on , it says do not have permission to view the photo. Please open the item in the finder choose the item and click on get info . What am I suppose to change in the setting on getinf

Unable to open the photos in reviewer, every time I click on the photo on , it says do not have permission to view the photo. Please open the item in the finder choose the item and click on <get info>. What am I suppose to change in the setting on <get info>

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if it frightens you, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password dialog will open. You’re not going to reset a password.
In the dialog, select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.
Select your username from the menu labeled Select the user account if it's not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

When I email photos from iphoto(9.2.2) the recipients are unable to open the jpegs - why?

When I email photos from iphoto (9.2.2) the recepients are unable to open the files, and command I tells me they are locked-
How and where do I unlock them?

You can't unlock files on their machines.
iPhoto sends HTML emails and not every email application (or user) knows how to work with these.
Send Plain text emails via Mail instead. That's pretty foolproof.

This item cannot be displayed in the Reading Pane. Open the item to read its contents Outlook 2013

One of Outlook 2013 of Office Home and Business in Windows 7 Pro 64bit who is connecting to a local Exchange 2010 server is having the following error:
This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When launching Outlook, it seems work fine. If user click other folders and click Inbox again. The error comes out. It only happens on Inbox folder.
I have tried the followings with no luck.
1. Rebuilt new Outlook profile.
2. Rebuilt new Windows profile + Outlook profile.
3. Disabled all add-ins.
There are 2 ways I can make it work.
1. I disabled "Cache Mode", then it starts working well.
2. Start Outlook with outlook.com /safe.
So the question is why in Cache mode, Outlook 2013 cannot display the item in reading pane.
Any hint will be appreciated.
CliffZ

CliffZ,
One hint: Do an offline virus scan on the affected computer:
1. Check if your computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan.
Let it run overnight.
Regards Pete

Unable to open the physical file "D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\abc.mdf". Operating system error 2: "2(The system cannot find the file specified.)".

hi,
am running the below command for moving sql serevr mdf and ldf files from one drive to another : c drive to d drive:
but am getting the below error
SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\abc.mdf". Operating system error 2: "2(The system cannot find the file specified.)".
use master
DECLARE @DBName nvarchar(50)
SET @DBName = 'CMP_143'
DECLARE @RC int
EXEC @RC = sp_detach_db @DBName
DECLARE @NewPath nvarchar(1000)
--SET @NewPath = 'E:\Data\Microsoft SQL Server\Data\';
SET @NewPath = 'D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\';
DECLARE @OldPath nvarchar(1000)
SET @OldPath = 'C:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\';
DECLARE @DBFileName nvarchar(100)
SET @DBFileName = @DBName + '.mdf';
DECLARE @LogFileName nvarchar(100)
SET @LogFileName = @DBName + '_log.ldf';
DECLARE @SRCData nvarchar(1000)
SET @SRCData = @OldPath + @DBFileName;
DECLARE @SRCLog nvarchar(1000)
SET @SRCLog = @OldPath + @LogFileName;
DECLARE @DESTData nvarchar(1000)
SET @DESTData = @NewPath + @DBFileName;
DECLARE @DESTLog nvarchar(1000)
SET @DESTLog = @NewPath + @LogFileName;
DECLARE @FILEPATH nvarchar(1000);
DECLARE @LOGPATH nvarchar(1000);
SET @FILEPATH = N'xcopy /Y "' + @SRCData + N'" "' + @NewPath + '"';
SET @LOGPATH = N'xcopy /Y "' + @SRCLog + N'" "' + @NewPath + '"';
exec xp_cmdshell @FILEPATH;
exec xp_cmdshell @LOGPATH;
EXEC @RC = sp_attach_db @DBName, @DESTData, @DESTLog
go
can anyone pls help how to set the db offline. currently i stopped the sql server services from services.msc and started the sql server agent.
should i stop both services for moving from one drive to another?
note: I tried teh below solution but this didint work:
ALTER DATABASE <DBName> SET OFFLINE WITH ROLLBACK IMMEDIATE
Update:
now am getting the message :
Msg 15010, Level 16, State 1, Procedure sp_detach_db, Line 40
The database 'CMP_143' does not exist. Supply a valid database name. To see available databases, use sys.databases.
(3 row(s) affected)
(3 row(s) affected)
Msg 5120, Level 16, State 101, Line 1
Unable to open the physical file "D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\CMP_143.mdf". Operating system error 2: "2(The system cannot find the file specified.)".

First you should have checked the database mdf/ldf name and location by using the command
Use CMP_143
Go
Sp_helpfile
Looks like your database CMP_143 was successfully detached but mdf/ldf location or name was different that is why it did not get copied to target location.
Database is already detached that’s why db offline failed
Msg 15010, Level 16, State 1, Procedure sp_detach_db, Line 40
The database 'CMP_143' does not exist. Supply a valid database name. To see available databases, use sys.databases.
EXEC @RC = sp_attach_db @DBName, @DESTData, @DESTLog
Attached step is failing as there is no mdf file
Msg 5120, Level 16, State 101, Line 1
Unable to open the physical file "D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\CMP_143.mdf". Operating system error 2: "2(The system cannot find the file specified.)"
Solution:
Search for the physical files(mdf/ldf) in the OS and copy to target location and the re-run sp_attach_db with right location and name of mdf/ldf.

When I open an encryted pdf file in my Hp Slate 7 voice Tab it was unable to open the pdf file.Tje same file was opening with other pdf reader software.Kindly Help.

When I open an encryted pdf file in my Hp Slate 7 voice Tab it was unable to open the pdf file.Tje same file was opening with other pdf reader software.Kindly Help.
[spam link removed]

Could you please send the pdf to [email protected] so that we may investigate the issue?
Thanks,
Adobe Reader Team

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?

You can setup Mail for iCloud on the eMac.
Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

Unable to open the Excel document in browser

Hi,
I have configured excel service in CA, and i started Excel calculated service. but
unable to open the excel document in web browser. getting below error message.
ULS LOG
Excel Services Application Web Front End acbd
Critical Unable to reach Excel Calculation Serviceshttp://SHAREPOINT:32843/cc8a18cec8c74085b5ea7e4167b48acc/ExcelService*.asmx.
[Session: User: Domain\sp_webapp] 7574e2c9-a664-46e2-9e43-4a3a0f1f290a
04/13/2015 12:04:18.38 w3wp.exe (0x1FA4) 0x0468 Excel Services Application Web Front End accf Medium ServerSession.ProcessWebException:
A Web exception during ExecuteWebMethod has occurred for server:
http://SHAREPOINT:32843/cc8a18cec8c74085b5ea7e4167b48acc/ExcelService*.asmx,
method: GetHealthScore, ex: System.Net.WebException: The remote server returned an error: (503) Server Unavailable. at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan
timeout), response: 'System.Net.HttpWebResponse', status ProtocolError, user name: Domain\sp_webapp. 7574e2c9-a664-46e2-9e43-4a3a0f1f290a
04/13/2015 12:04:18.38 w3wp.exe (0x1FA4) 0x0468 Excel Services Application Web Front End
acco
Critical There was an error in communicating with Excel Calculation Services
http://SHAREPOINT:32843/cc8a18cec8c74085b5ea7e4167b48acc/ExcelService*.asmx exception: The remote server returned an error: (503) Server Unavailable. [Session:
User: Domain\sp_webapp]. 7574e2c9-a664-46e2-9e43-4a3a0f1f290a
I have verified in IIS , excel service related Application pool has started . and unable to recycling, throwing error message not possible
Is it requried to restart the server???

Hi,
Please check your event log and see if there is relevant error message.
If you have observed event id 5021 like this "The identity of application pool 625dfcc8e4054c7d8da14feaca288250 is invalid. The user name or password that is specified
for the identity may be incorrect, or the user may not have batch logon rights".
Then the error indicates the issue is caused by either of these:
1. The account doesn’t have user rights to to “log on as a batch job” and “log on as a service” in group policy.
2. The account permission is out of sync between SharePoint database and AD.
If not, let me know the event id.
Regards,
Rebecca Tu
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

The action could not be completed because of a conflict with the original item. The conflict may have occurred when an existing item was updated on another computer or device. Open the item again and try making your changes. If the problem continues, cont

I have a user on an iMac 10.6 connected to our domain. She uses Outlook web access for email on our exchange server. Last week she received the following message which is randomly preventing her from sending emails. She claims no attachment was involved in the original email when this all started. I have not been able to look at her account as she is out of the office but maybe someone else dealt with this issue. I realize this may not be Mac related but thought I'd give it a try. She did say it occurred once over two days while working on a PC but it continued over the past weekend.
If an internal user tries to send a message with infected attachment using Outlook Web Access, it may report the following error message: The action could not be completed because of a conflict with the original item. The conflict may have occurred when an existing item was updated on another computer or device. Open the item again and try making your changes. If the problem continues, contact technical support for your organization.
This is because F-Secure Anti-Virus for Microsoft Exchange has detected a virus in the attachment. If the user tries to send the message again, the message will be sent but without the attachment. At the same time a blank message with an attachment named "Attachment_information.txt" will remain in the user's Drafts folder. The "Attachment_information.txt" will contain information about the virus detected in the message.

PS - have found other posts indicating that clips smaller than 2s or sometimes 5s, or "short files" can cause this. Modern style editing often uses short takes ! Good grief I cannot believe Apple. Well I deleted a half a dozen short sections and can export, but now of course the video is a ruined piiece of junk and I need to re-do the whole thing, the sound etc. which is basically taking as much time as the original. And each time I re-do it I risk again this lovely error -50 and again trying to figure out what thing bugs it via trial and error instead of a REASONABLE ERROR MESSAGE POINTING TO THE CLIP IT CAN'T PROCESS. What a mess. I HATE this iMovie application - full of BUGS BUGS BUGS which Apple will not fix obviously, since I had this product for a few years and see just hundreds of hits on Google about this error with disappointed users. Such junk I cannot believe I paid money for it and Apple does not support it with fixes !!!
If anyone knows of a GOOD reasonably priced video editing program NOT from APPLE I am still looking for suggestions. I want to do more video in future, but obviously NOT with iMovie !!!

Open doc URL: unable to open the report in same window

Hi
I'm trying to open a report using open doc url with "swindow=same" but still it opens in a separate window. This happens only when I use JAVA viewer. it works fine in ActiveX and HTML but I want this in JAVA viewer as i'm including this page in my JAVA application and it should open the report in the same window. I tried using "<a>URL</a>" and also target="_self" by HTML interpretation for that object but still the same problem. I'm unable to open the report in the same window by using JAVA viewer for Crystal Reports in info view. Please help me!!!
Envirorment Details: Crystal Reports 2008 SP3, BOE XI R3 SP3
regards
Raghavendra.G

I have tested that myself and It seems that HTML interpretation does not work with the Java viewer.
I have also tried using a hyperlink containing javascript
eg.
javascript:window.location.href='http://www.sap.com'
but the java viewer seems always to launch a new window before processing the command.
I would recommend to open a case by SAP support ( httP://service.sap.com/support )
Regards,
Stratos

Unable to open the Project web app Instnace , giving STS error

I am unable to open the Project server web app instance from CA- Proejctserver application service -- Manage , it is giving error and I am unable to open the instance as well http://intranet.cmpy.com/pwa also giving error . LOg is showing as below
An operation failed because the following certificate has validation errors: Subject Name: CN=SharePoint Security Token Service, OU=SharePoint, O=Microsoft, C=US Issuer Name: CN=SharePoint Root Authority, OU=SharePoint, O=Microsoft, C=US Thumbprint:
I have tried all the ways to fix STS error , is there any option to reprovision with out loosing the data and projects and subsites
Srini

By Creating the root certificate solved my issue
Srini

Unable to open the Projects from Project center with the Alias name PWA 2010

Hi,
I am unable to open the Projects from Project center with the Alias name with the server name i am able to open the projects, version is project server 2010,
My system is ABC.DC.IN alias name i have given is DEF.AD.COM
With the system name i can able access PWA and all are working fine.
As i have observed with alias name i can able to login to pwa and all the server setting approval center all are working fine but only in the project center i am not able to open the projects (http://DEF.AD.COM/pwa/ProjectDrillDown.aspx .xxxx) its
is coming in the below of the ie.
But with Alias name these are the issues i am facing,
1.when longing with alias name its asking two times for user name and password
2.when i click on a project from project center its taking some time and asking for user name and password after i enter user name and password "PAGE cannot displayed" error i am getting.
3. I have observed one more thing if click on Project details then only this issue is coming project schedule and project information is also opening with Alias name.
can any one Help me.
Vijay kommireddi

Hi
Hope the below link will help you.
And also please check the browser which you are using as mostly IE 8.0 won't support, Please try it in IE 9.0 and Chrome.
http://social.technet.microsoft.com/Forums/sharepoint/en-US/c03300d2-2a27-4d5d-b3f6-a3660805e125/alternative-access-mapping-when-accessing-the-site-it-is-asking-for-username-and-password
Thanks
Geeth If you feel that the answer which i gave you is Helpful please select it as Answer/helpful.

Unable to restart the Microsoft Software Protection Platform service from command line - Win81 MS Office 2013 SP1

I'm unable to restart the Microsoft Software Protection Platform service on a Windows 8.1 laptop for MS Office 2013 SP1 (32-bit) using the following command:
cscript ospp.vbs /osppsvcrestart (issued from C:\Program Files (x86)\Microsoft Office\Office15)
When this is run, a window appears with the title ospp.vbs and the text "Error: The Software Protection Platform service is not installed"
I verified that the service is installed in services.msc, and was able to manually stop and restart the SPP service in the Services console without issue.
The command runs correctly when restarting the MS Office 2013 SPP on Windows 7 devices.
Has anyone else seen this or have a solution for it?
The reason that I am attempting to restart the service from the command line is because this command is part of a script to change the KMS server IP Address used by OSPP prior to software activation.
The only other options that I have at this time is to ask the users to reboot, or manually force a reboot. This is both time consuming and disruptive to the users.
The Fix It tool to remove MS Office 2013 was run, and the MS Office 2013 software was successfully reinstalled after a reboot. The software was successfully activated. When the command was run, it produced the same exact error.

Hi,
I am able to reproduce this on my own machine, but in my case, I don't see the specific service running in the Services console.
I would like first confirm that whether you've the right service running on your Windows 8.1 system. The display name of this service should be "Office Software Protection Platform", service name is "osppsvc".
You can also check this by going to below path where you should see the executable file (OSPPSVC.EXE) if the service is installed on your system (in my case, the folder is empty):
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Why unable to open the item? Or "Protected by Digital Rights Management".

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