Why when we ask questions we never get help from Apple support.....is this just for other people's comments and answers? Cause the two questions I have are still not resolved so how do we get help from Apple?

I have posted two problems I am having on my iPad and I posted them sometime back. One how copy paste aren't working and how my microphone will not transcribe when I use it for email. Yet even though these were both posted months ago I still have no resolution. So i guess this is just for us to complain about our problems and sometime some one posts an idea, but they don't work. So Apple never offers us or helps us with these problems? Just trying to see if this is worth using as I thought Apple helped us!

For the copy/paste issue ...
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Which transcription app are you using with your microphone?

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Nobody knows? Not even administrators?
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Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
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Do a malware check with some malware scanning programs. 
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* http://www.superantispyware.com/ - SuperAntispyware
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Why when we ask questions we never get help from Apple support.....is this just for other people's comments and answers? Cause the two questions I have are still not resolved so how do we get help from Apple?

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