WHY WON'T CREATIVE ZEN MICRO MEDIA EXPLORER RECOGNIZE MY ZEN MI

I am wanting to start transfering music over from my laptop to my zen micro.
I try go into Zen Micro Media Explorer and it says this: The device is not connected. Please connect your zen micro to the computer.
My zen micro is connected and it says "docked" on the screen.
When I connect it to my laptop with the usb cable it makes the connection sound and MTP Media screen pops up giving me 2 options: syncronise files to this device using Windows Media Player or to take no action. Shouldn't the micro media explorer option pop up here too?
How can i solve this?

No problem
It's better to direct folks to the link "problems with connecting using MTP firmware" in the FAQ post, which takes them here in the Zen FAQ at Nomadness.net. This has the full set of help that has worked to-date with solving MTP problems.

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