Why won't Verizon return a phone to a customer if it was damaged during returned shipping BUT will charge you for it $300 .... I would like the phone back and repair it...

why won't Verizon return a phone to a customer if it was damaged during returned shipping BUT will charge you for it $300 ....
I would like the phone back and repair it...
they lie say they cant... when they actually can... it is just a policy they have that says CANT....

Standard operating procedures. All about the Benjamins baby. Don't send a damaged phone for warrant claim if that's what happened file an ins. Claim or have it repaired.

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HT4528 A song I purchased shows up in iTunes, but will not show up on my iPhone. When the phone is plugged into the computer, iTunes shows that it is on my iPhone, but it is not. How do I get that song to show up on my iPhone?

A song I purchased shows up in iTunes, but will not show up on my iPhone. When the phone is plugged into the computer, iTunes shows that it is on my iPhone, but it is not. How do I get that song to show up on my iPhone?

I have the same problem and it only affects the one song, everything else syncs

I am on a plan with a basic phone that is breaking. I was given a smartphone that belonged to a relative that is now deceased, (they used the phone since they have passed it is deactivated.) how can I switch my phone over and is there anyway to avoid a da

I am on a plan with a basic phone that is breaking. I was given a smartphone that belonged to a relative that is now deceased, (they used the phone since they have passed it is deactivated.) how can I switch my phone over and is there anyway to avoid a data package/plan?

What is your current plan? In some cases it can be cheaper to move to a More Everything plan with an out of contract line. With More Everything, you will get a $15 per month reduction in line fee with a minimal data.

IPAD 2 Won't Charge on USB port on my laptop, my desktop Mac but will charge via the wall plug

I am confused on what to do with my IPAD 2. It won't charge via my USB Port on my PC that I travel with. Also I just purchased a new desktop Mac and it will not charge on that USB port either. But it will charge via the Wall Plug that came with it. I am worried when I travel to different countries to use the wall plug. I have an adapter to switch power. I am from Canada and travel oversees where the power is 240 vs the 120 at home. If I use my plug adapter and plug in my ipad to the wall Will I destroy the battey in my IPAD 2. I love my ipad to travel with but it is very frustrating when it will not charge on my PC or on the airplane. Then I am afraid to use the wall plug in the airport because of the difference in power. Would really appreciate some help here because I am oversees 2 weeks a month and only get a couple days use of my IPAD. I have all my books and everything on it and need to be able to recharge it. Does anyone have any suggestions?
Thanks
Confused!!!!

For better future reference, you should be aware that the voltage means nothing when it comes to charging power. All that that is telling you is that the Power Adapter will work across that voltage range, i.e., you don't need a transformer to plug it into the outlet (although you may need different plugs, which is a separate topic).
What matters is the amperage (A) and the power in watts (W). The Power Adapter puts out 2 A @ 5 VDC (volts DC), which means it's producing 10 watts of power. It will output that across the entire voltage range.
A high-power USB port on a PC will put out 0.5A @ 5VDC, or 2.5 W. Be aware that not all of the ports on any given PC are likely to be putting out even that much power, at may well be putting out less than half as much. That's why you'll often see the "Not Charging" when plugged into a USB port, especially on Windoze laptops, and why it will charge very slowly even when it works.
FYI, the charger which is sold with the iPhone looks identical, is called the same thing, but only puts out 1A. It will work on the iPad but will charge more slowly. By that same token, the iPad charger will charge an iPhone just fine, it will just charge faster.

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s and keep my same plan but switch to the Edge program. Is this possible? I don't think I should have to pay an early termination fee or anything like that since my phone has become almost unusable. I know under normal circumstances you have to wait 2 yrs to upgrade but due to the update and the poor service I'm now getting I hope Verizon can make an exception. Thank you.

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

Why won't verizon sell me an international data plan for my new iPad?

Why won't verizon sell me an international data plan for my new iPad?

Thanks for your response Meg. Verizon is definitely not customer friendly. I do have the monthly prepaid domestic data service that I subscribed to from my iPad when I bought it a few months ago. They didn't advise me of any other available plans at the time. You are correct that they are now saying that in order to get an international plan I need to cancel my current monthly plan through one Verizon department (and abandon any remaining data mb) and then subscribe to a contract plan (handled by a different verizon department). But here's the catch: in order to get international service I need to be a contract customer for six months (which doesn't help me as I am going to Europe next week). Of course, if I had bought an ATT iPad I wouldn't be shut out like this since their monthly international plans are readily available through the iPad at any time. I feel that Apple and Verizon should not have touted the new Verizon iPad as comparable to ATT's internationally (which they did) without fully disclosing the hoops one has to jump through.

I'm trying to change my ICloud e-mail to match the one associated with the Apple ID? Can someone tell me how to do this? Seems like the phone won't accept the new one, the message states "you already have acct associated....." (a given!!) I need help !!

I'm trying to change my ICloud e-mail to match the one associated with the Apple ID? Can someone tell me how to do this? Seems like the phone won't accept the new one, the message states "you already have acct associated....." (a given!!) I need help !!

You made a purchase and exhausted the credit on your card before it processed. All purchases are final. Contact iTunes Store support. You need to settle up before you can purchase or download anything else.

IPhone 4s. IOS 7.1.1 Windows 7. Using same lead and usb socket. From yesterday my phone won't appear on computer. Will charge via usb lead. Dont have iTunes on this computer and never had.

iPhone 4s. IOS 7.1.1 Windows 7. Using same lead and usb socket as always. From yesterday my phone won't appear on computer. Will charge via usb lead. Dont have iTunes on this computer and never had. Am now being asked if I trust this computer. This is new. Also takes longer than usual to signal it is charging. Get usual sound notification but nothing appear in computer. I long ago disables automatic notification that phone was connected. Prefer to bring it up manually.

Within Contacts, tap Groups at top left. Make sure all contact groups are checked to show, then tap "Done" at top right.
Within the Calendar app, tap Calendars at the bottom center of the screen. Tap on Show All Calendars.

My computer won't play videos from site like the Daily Show and the CW, but they stopped working last week. I have the newest version of Adobe player. Anyone know why the full videos will not play?

My computer won't play videos from site like the Daily Show and the CW, but they stopped working last week. I have the newest version of Adobe player. Anyone know why the full videos will not play?

I failed to mention that the sound does play on the videos that are not playing.

I am from argentina and i want to buy an iPhone 5s, but in my country i can only use it if the phone is unlocked , i want to know if i buy one of t mobile with no contract and i travel to mi country ( internationaly) i can use it with a sim from argentina

i am from argentina and i want to buy an iPhone 5s, but in my country i can only use it if the phone is unlocked , i want to know if i buy one of t mobile with no contract and i travel to mi country ( internationaly) i can use it with a sim from argentina

You should go onto the Tmobile web site and look around. Very soon a pop up window will ask you if you want to chat. You can try asking for someone who knows Spanish (if you prefer), they might have someone available who can chat with you in Spanish.
I give this suggestion because I remember on the Tmobile website, you can order on line, but they let you choose to pay only a little money up front, then pay off the rest over 24 months, or you can choose to pay for it in full. However, their ordering process does not say whether the paid for in full phone is going to be unlocked or not.
It may not be, You may have to make a request and say that since you have paid in full please unlock. I am not so sure that a paid for in full phone is automatically sold in unlocked state.
This is why I suggest you talk to Tmobile to get a definite answer.
Unless someone else on this forum knows for sure? Hope someone else jumps in to answer. But the best way is to ask for yourself directly from Tmobile.

HT4061 how do you take someone old own icloud off the phone

i have just got a iphone4 a ues on e but what i am wanting to no how to i take there old how do you take someone old own icloud off the phone so i can use the phone

Is the phone running iOS 7? If so, then you would need to know the Apple/iCloud ID and password of the previous owner in order to remove the iCloud account from the phone.
If you don't know the ID and password, then you should return the phone for a refund.
Sorry,
GB

Hi, I was given an iphone 3gs. Upon trying to sync with itunes I discovered that the phone has actually been jailbroken. I cannot get my iphone to work at all now. Does anyone know what to do?

The phone has given me a 1015 error - unknown error has occured, during the firmwre comfirmation.
We have tired the tricks with holding the home button down for 10 secs etc, we have tried installing a number of different versions of itunes, but no joy.
We did do a backup of the phone before trying to sync it but can't re-install that either.
I have been told the only way to get the phone functional again is to re-jailbreak it, do a back up of that and try to udpate back to the apple IOS from there but the phone is not responding.
It turns on, and is in emergancy mode only, wehn I put hte sim in it's not recognising it, all it wants is to connect to itunes, which it wont do when you try.
I don't know what to do try next, at a dead end here.
I don't want a jail broken phone, I just want it to function like its meant to but at this stage I will settle for a phone that works at all.
Any suggestions,,,,,,,,, anyone??
Thanks for reading and considering my problem.

Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.

How do I update the iCloud ID on my phone? I changed my ID on my laptop, but my iphone still has "sign in to iCloud" with the wrong ID and I cant figure out how to change it.

How do I update the iCloud ID on my phone? I changed my ID on my laptop, but my iphone still has "sign in to iCloud" with the wrong ID and I cant figure out how to change it.

I have same question

HT4623 i have issue with my iphone5, the phone is open and good network signal, but when some one calling me they cant reach me, like the phone is off

i have issue with my iphone5, the phone is open and good network signal, but when some one calling me they cant reach me, like the phone is off

You are as far as you can be with the original iPad; only iPad 2 and greater will update to 7+

Why won't Verizon return a phone to a customer if it was damaged during returned shipping BUT will charge you for it $300 .... I would like the phone back and repair it...

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