WIFI Login

I need some help with a problem that seems to have spiralled completely out of control.
I haven't been able to login to BT wifi hotspots since having Infinity installed some three weeks ago and have spent hours talking to the wifi team to no avail.
My original online BT.com online account goes back to 2008 and when Infinity was setup, I ended up with another BT.com online account with a different login id. Whilst trying to sort out the hotspot login problem over the the phone with the BT wifi team, somehow I have ended up with a THIRD BT.com login id!
To make matters worse, on two of these three BT.com login id's, it states that I am not the account holder, it says the account holder is Clifford Lloyd...... I am CLIFFORD LLOYD!!
I have a feeling that this could be the reason I cannot login to the Wifi hotspots and think that I may need to remove two of these accounts just leaving the one.
If there is a Mod on here who may be able to help me, please give me a way to contact you. This is driving me crazy.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Mavericks - Safari WiFi login window on startup

When I boot up my MBP, a Safari window with my apartment's WiFi login page opens automatically. It's not a full-blown Safari window, but it seems it's a "feature" for connecting to WiFi networks that require login credentials (similar to some hotels/public networks that require you to pass through a page before you can actually access the Internet). The window has a button in the bottom right corner that says "Cancel" until you log in, at which point it says "Done" and allows you to close the window once the login has occurred.
Anyways, I am annoyed by the number of times I have to enter in the same info into this window (my network requires it nearly every time I wake my MBP up from sleep; it's a nightmare). If any of you are familiar with this login window, is there a way to set up autofill? I'm not sure where to begin as the window doesn't show a URL or anything so I can't really manually enter it into the autofill settings. Even a setting to disable the window from popping up automatically might be helpful so I could just log in through the browser and more easily setup autofill. If any of you are familiar with this feature, your help would greatly be appreciated.
BTW, this didn't happen until I upgrade to Mavericks. At first it was handy to make sure I connected to the network first thing when my computer booted up, but now it's popping up constantly and you can't minimize it until you decide either to cancel the network login or fill out the form. I haven't been able to find a setting for it, and it's driving me crazy!

When I boot up my MBP, a Safari window with my apartment's WiFi login page opens automatically. It's not a full-blown Safari window, but it seems it's a "feature" for connecting to WiFi networks that require login credentials (similar to some hotels/public networks that require you to pass through a page before you can actually access the Internet). The window has a button in the bottom right corner that says "Cancel" until you log in, at which point it says "Done" and allows you to close the window once the login has occurred.
Anyways, I am annoyed by the number of times I have to enter in the same info into this window (my network requires it nearly every time I wake my MBP up from sleep; it's a nightmare). If any of you are familiar with this login window, is there a way to set up autofill? I'm not sure where to begin as the window doesn't show a URL or anything so I can't really manually enter it into the autofill settings. Even a setting to disable the window from popping up automatically might be helpful so I could just log in through the browser and more easily setup autofill. If any of you are familiar with this feature, your help would greatly be appreciated.
BTW, this didn't happen until I upgrade to Mavericks. At first it was handy to make sure I connected to the network first thing when my computer booted up, but now it's popping up constantly and you can't minimize it until you decide either to cancel the network login or fill out the form. I haven't been able to find a setting for it, and it's driving me crazy!

Keychain Wifi Login on networks requiring additional info

Is there a way to turn off Keychain wifi login on networks that ask for additional information or user input? For example, the free wifi at a coffee shop requires users to login and then "connect" to the free wifi. The reason for connecting is because the wifi is limited to a certain amount of time allotted by the shop to each user. Since keychain opens up a separate login window and doesn't close until I click "done", I am not able to disconnect from the network to save wifi time for the next trip to the coffee shop.

#1 won't work on the Live HD / Live + ... they don't have the "secret" web browser.

IPhone 3.0, the WiFi Login Panel and passwords that change daily

Does anybody else use their 3.0 iPhone regularly with a WiFi LAN that requires web login … AND the password changes daily? I connect daily to one that has Cisco authentication that I must get through each day with a different password.
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No, I have not encountered that situation.
BUT.... I suggest you talk to the System Admin for the Cisco network and ask if they can move you to a user or admin group that does not require daily password changes, or perhaps 802.1x if security is critical?
Maybe...

Another BT-WiFi login issue

Hi,
Jeez this is a muddle, what with BT-Wifi, Openzone, FON and a multitude of web pages.
In short I cannot login to BT-Wifi.
I rang 0800 0223322 and took the option to 'Hold' but it just goes 'Clunk'
So...this is what I know.
I can login to MyBT using my Gmail address ****@gmail.com, I am sure this is not relevant but have stated it.
If I go t the FON status page it says I am 'Opted In'
And, moreover, I needed to login as **********@btinternet.com to find this out.
I can login to BT email with **********@btinternet.com and read emails.
I actually have an email welcoming me to BT-Wifi !!
The problem...
If I now go to www.btwifi.com and pick My Account, I am invited to login...so I enter
***********@btinternet.com and my password and I just get "We don't recognise those details. Please try again"
Haven't even tried on my phone yet.
Going round in circles
andytw
Solved!
Go to Solution.

Welcome to this user forum.
You need to be actually connected to a BT wifi or BT FON hotspot to use your login details, which you will prompted for.
The BT Wifi home page login is for paying customers only, who use a voucher or subscription.
Please edit out your e-mail address as you are not allowed to display them on this forum.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Bt wifi login credentials

Hello, I've been puzzling over this problem for two days now and I hope someone ca help me please.
I have bt unlimited broadband with inclusive bt wifi. I'm opted in to bt wifi and I've used the status checker (bt.com/wifi/secure/statuscheck.do) which confirms this. I used my btinternet email address to log into that.
However when I try to log into a wifi hotspot using either these details (which definitely work on the checker) or using my btid (which definifely works for mybt) neither will let me log in to bt wifi hotspot. I've even tried changing my btid (an email address ) to my btinternet address but that doesn't work either.
Please can someone tellne what I'm doing wrong? Many thanks

Is the BTWifi hotspot a home users hot spot or a commercial hotspot? Does it let you get to the BTWifi landing page. If it does you have to select that you are a broadband customer.
http://www.btwifi.com/help/login-with-bt/

Wifi login via browser

Hi,
I'm using a wifi where I have to login with my personal account. So I always have to wait for the login screen to come up. If I accidentally click away the login screen or for whatever else reason (which happens often), I have to want until the screen comes up again. But I there's nothing I can do but wait for that.
I know the address of the login page. But when I try to access the login page via a browser (safari or chrome) the browser tells me that the web site is not available as the is no internet connection. But I know there is a connection to at least that site (as I do it everyday with the computer).
Does anyone knows how to fix this problem? Is there a browser that's able to enter these login pages?
Regards

It depends on service to service ... also you could try going into that Wifi Settings (the i next to the connection name) and Forget it ... then select it again and login should come up instead of waiting

Don't understand the automatic wifi login

Here is my problem, I admit it might be me. For using the iPod on hotspots, mainly T-Mobile hotspots, I used two applications under OS2.2 which made it extremely convenient to log it. First with wifitrack I would find the hotspot and have it automatically connect to that hotspot. Next I would use an application like Hotconnect or something similar to enter my previously stored name and password. So pretty much two clicks on two applications and I was connected.
Now OS3.0. Wifitrack will find the hotspot and connect. But as soon as I leave the application it looses the connect. OK, might be a problem with that app not working nicely under OS3.0.
Instead now I have to use the build-in wifi scanner and connect with it. So far no problem. Then this new auto-connect feature takes control and opens automatically the log-in page of the hotspot. Only problem now is that I have always to enter name and password manually. Especially the name for the T-mobile hotspot is really long.
When I ignore or cancel the login page and leave settings, the iPod will loose the connection to the hotspot and I have no chance to use one of the before mentioned apps (Hotconnect) to enter name and password automatically.
Now of course I can do everything as mentioned above and manually enter name and password, but instead of two clicks it is now more in the range of 20.
Anybody share the same problem or even better, have a solution?

I am having the identical problem with AT&T WiFi hotspots at Starbucks.
I have a first generation iPod Touch. I also have a registered Starbucks card which gives me free wifi at Starbucks stores using the AT&T WiFi network.
When I had the version 2.x software on my iPod Touch, I used Easy WiFi to log on to the AT&T network at Starbucks-- it automatically held my login credentials and I did not have to go through the login/password/"I accept the terms" page on the AT&T splash page that showed up once I connected to the network at Starbucks. I would walk in, turn on the iPod touch, and within 10 seconds I was on the network ready to browse and check email.
With iPhone software 3.0, there's a new login splash page that comes up when I go to connect with my Touch-- it looks exactly like the Safari page that used to come up before I had Easy Wi-Fi. I enter my credentials just as I had to do before I had Easy Wi-Fi, and I'm on the network. In other words, Easy Wi-Fi no longer handles this portion for me.
When I return to Starbucks later in the day or on the next day, I have to go through the same drill all over again.
I've read that supposedly the iPhone 3.0 software saves the login credentials somewhere, but I'll be darned if I can find it. I have to go through the login/password/"I accept the terms" page *every single time* I log in at Starbucks.
I've tried forgetting the network, turning off and on WiFi... nothing works. I've gone so far as to completely wipe my iPod and start with the vanilla 3.0 software and the exact thing happens every time. The iPod does not remember my login credentials on the AT&T wireless hotspots at Starbucks.
Am I missing something? It seems to me there's still a need for a program like Easy Wi-Fi because whatever is built into 3.0 sure isn't working for me.
Sorry for the long post, but I'm hoping someone has the answer to this.

Blank WiFi login screen at various public hotspots

Whenever I'm at a public hotspot that requires a login (like, say, a Panera Bread), my iPhone detects the network, then pops up a Login screen. The problem is, that screen remains blank -- I never get as far as being able to actually log in.
I've tried resetting my network settings, resetting my phone, etc. -- no soap.
A possible clue: The *one* time it seemed to work was when there was no available cellular connection. Then the Wi-Fi login screen actually appeared. But when the cellular connection was recovered, I again found myself unable to connect to that Wi-Fi network.
Help!
TIA...

OK, I believe I may have solved this
When you can't log into public WiFi ...
with an iDevice running iOS7…
because the Server times out ...
or the login/registration page just won't load ...
********Simply do this***********
Go into settings> WiFi and tap the little info icon for the network you are trying to join
If you see two slider buttons, these are the cause of your woes
One says "Auto Join" (or similar) - you can leave this ON
The second button is "Auto Login" - you must turn this OFF (slide it left so it is grey not green)
Now go back and reselect the network.
If the login page doesn't come up automatically, open a Safari window and enter any address
Bingo!
I have reproduced this issue and solution in 100% of the public WiFi spots which I could previously not access. Please not that I also have "Block Pop-Ups" turned OFF in Settings> Safari, though I do not know if this is a necessary step.
I have filed a bug report with Apple. Feel free to contact them yourselves if this workaround works for you.
Also, please mark this as "Solved" if it works for you so that others will know how to connect to public WiFi.
Peace y'all

'Page Not Found' wifi login issue after ios6 upgrade on iPad2

After upgrading my iPad2 to ios6 and trying to connect to my wifi, my iPad2 tries to login for some reason to the Apple site but all that comes up is a 'Page Not Found' notification. I can browse the Apple site while in this browser but I can only go back, forward or cancel which then disconnects my iPad2 from my wifi.
Is there a solution to this issue? I've already tried clearing my browser history and data and resetting the iPad2 but to no avail

This one works for me...
Reset networks settings: Settings>General>Reset>Reset Network Settings

Cannot load Xfinity WiFi login page

Sometimes I'm out and about and need to get online. Now that I have Comcast I look for Xfinity Hotspots, however neither my phone nor my laptop will load the login page when I connect to the hotspot. I try to navigate manually (wifilogin.xfinity.com or wifi.comcsst.com for example) but it still doesn't work. Is it me, is it my browser, is it the hotspots? How do I fix this?

You only need to logon once, then it remembers your MAC address to logon automatically. If your visiting non Comcast area's with sharing arrangements to access cablewifi spots, then you might need to logon with your Comcast credentials.
To confirm you devices are registered by the xfinitywifi system, and delete devices tagged to your account go to your account on comcast.net and go to my account / my services / xfinity internet. There you will find a section to manage your devices for hotspot access. Review the registered devices, clear out ones you no longer have and your should be good to go. If you clear the complete list, then once you connect to xfinitywifi, you will be prompted to logon, again that is only needed once.
There is also a 5 or 6 device limit, so if your list is full and your current devices are not listed, then things need to be cleaned up.

IPAD will not accept wifi login

I am so frustrated; at hotel, ipad picks up wifi just fine; safari opens for me to enter password and login; I enter the correct one (I've done this dozens of times and had others try too) and the screen either freezes or never connects. I've reset factory settings; turned off autofill in safari;
I've never had this problem before with any wifi connection with my iPad.
The provider is the Cloud; I'm traveling in sweden.

Hi and welcome to the Apple Discussions.
So, you have turned off autofill, so you know that little trick, and have reset the iPad, have you also gone to Settings > WiFi and manually entered the network information and told it to join that network?
Are you sure the hotel is using up-to-date WiFi hardware? iPads seem to be sensitive to out-of-date routers based on some of the posts on here. Not much you can do about that in a hotel except carry your own Airport when traveling and use your own network.

BT Wifi login problem - linked to BT ID problem?

Please can someone help. I've tried with a tech help person on the phone which was a nightmare!
I thought I had a simple problem - I get a credential error, can't retrieve login details - when I try to use BT WIFI on my iphone.
However, I now suspect it is related to a BT-ID problem, but don't know for sure. When I look at my profile, it doesn't display my primary BT-ID. However, it works for me to sign up to MY BT and also for all the other services I have. When I spoke on the phone to they guy, he tried to get me to add another BT ID and email address. This failed and I lost a bit of will to live having been on the phone for ages.
Any ideas or help would be much appreciated.
Thanks. Jim

To get all the services emails etc working you are advised to have your BTID the same as your main @btinternet.com email address. This includes having the password the same.
To do that you need to log onto your "MyBT" and go to "MyProfile". Once there go to "My Contact details". If it is not already, change the contact email address to your main @btinternet.com email address. After that scroll down to "My Security" and change the password to the same as your @btinternet.com email password.
Save the changes and log out. This should make your "BTID" your @btinternet.com email address. When you now log onto "MyBT" you need to use your @btinternet.com email address and password which is in effect your BTID.
This should also let you log onto all the BT services such as BTWifi and BTSport, using your BTID which is your @btinternet.com email address
This only applies if you are the main BT account holder. See link
http://www.bt.com/static/wa/account/bt-id-explained/

WIFI Login

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