Will they ever give me an update after 24 hours

I put my order 24th July, they gave me an estimate date on 12th, Aug for activation. but nothing happened on 12th, Aug. So I phoned BT customer service, they helped to have a check and said there was some issue with Exchange and they would work on it, then they asked me to call back after 24hours.
I called them today, a not very friendly customer service staff asked me to explain all the story, and she said, I will have a check, just after one minute, she told me, sorry, we have some problem with the system and we couldn't give you any update unitl Monday, it's just the date they will give me an update.
My doubt is whether they can give me an update then, they don't even send out an email to tell you what happend, everything you need to find out yourself and wait for 10 to 20 mins to get the perfect anwser. "we will give you an update after 24 hours"
Solved!
Go to Solution.

Hi Piaf,
Thanks for the posts and welcome to the forum.
I can help you with this. Please drop me an email to [email protected], include any order numbers that BT have supplied plus your full address. I will be able to locate your order from this info and let you know what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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