Windows 7 Home Premium Administrator login problem

Question

I have two user accounts on my PC (running Windows 7 Home Premium). My profile is set as "the administrators profile" and I work and save everything on this profile.
It's been working great till 2 weeks ago. I switch on the PC, it was giving the options to log into either one of the profiles, and I chose my profile as always. It then gave me an error saying: "The user profile Service Failed the logon. User profile
cannot be loaded" It doing that eversince and I just can't log into that profile.
I'm able to log into the other user account, but not being the administrator I can't access all my files or do any downloads. If I'm working in the other account and do download for instance, it will ask me for the administrators password. When entering
it, its not reacting or recognizing the password at all.
Please could you let me know how to recover the administrators profile?

Answer 1

Hi,
If there is another administrator account that you can log into, Please try the following methods directly:
Method 1: Fix the user account profile
Method 2: Log on to Windows and copy your data to a new account
Method 3: Delete the error SID and create a new profile
However, if you can't get to any administrator account, follow these steps:
1. Restart your computer and hit F8 multiples times until you see a menu-like screen, if you see the Windows splash screen then repeat this step;
2. Highlight and hit enter on Safe Mode with Command Prompt. Try logging in there.
3. If you are able to login, once a command prompt pops up, type:
    net user administrator password /active:yes (you can specify whatever password you want for the administrator account.)
4. If you get a message saying "The command completed successfully", then restart your computer by typing: shutdown -r;
5. Boot up again pressing F8, but this time choose just Safe Mode;
6. You will be able to login as Administrator with the password you set in Step 3;
7. Then try that methods above.
For more detailed information, please refer to this article below:
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215
Karen Hu
TechNet Community Support