Windows 7 & PSE 8 printing problem

I have Windows 7 and just installed PSE 8. When I go to print in editor (select printer is correct)...and hit print.... The printer changes to wanting to send a fax. None of my other programs have a problem printing including CS5. I can print from the organizer. This is a new computer and printer/fax machine. I have spent hours trying different things to no avail. I have had several versions of PSE and always was able to print from the editor. Any suggestions?
Thank you.

I had exactly the same problem with the same configuration; WIN7 (64 bit) and PSE 8. After reading that deleting the FAX driver worked for you, I went to Control Panel > Devices and Printers. My printer/fax shows up as two separate devices: HP Photosmart Prem-Web C309n-s, and HP Photosmart Prem-Web C309n-s fax. I renamed the fax entry only, by inserting my initials at the front of the device name (before HP) ... et Voila!, PSE 8 can now find and print to the printer device rather than the fax device. This should allow you to select and use the fax device when desired, by any program.
To rename the device, go to Control Panel > Devices and Printers > Highlight the fax entry > Select the Toolbar's File entry > Select Printer properties > Select General Tab. You may rename the device name here, whereas the regular properties displays don't let you rename.
Thanks for asking the question, and posting your own resolution. I am sure that we are not alone with this issue.

Similar Messages

Windows 7 Printing Problem

I have a very peculiar printing problem using Acrobat 9.5.2. The pages always prints like this:
<http://www.mytechnet.talktalk.net/Out-of-the-loop.pdf>
When I print the same page in Bullzip (a free pdf creator) it prints/creates the correct English file that can be read in Reader.
I am using Windows 7 Professional with 8 Gb ram and 2 TB Disk Drive (1.8 TB free). Is my installation corrupted or is there a simple fix for it.
Thanks.

This is a classic error when the fonts used in the document and your systems fonts aren't compatible or aren't the same. What you could do is to NOT TO RELY on systems fonts as defaults and everything should work normally. To do this try this:
1) Go to Start/Windows Orb
2) Click on Devices and Printers
3) Right-click on Adobe PDF
4) Click on Printing Preferences
5) Uncheck "Rely on systems fonts only; Do not use document fonts"
6) Click OK
You are now done and your documents should look normal on the screen.
See this picture (Click on it to magnify it if necessary):
Good luck.

Windows 8 printing problem with 2575 printer

My Photosmart 2575 printer worked ok with windows XP on my old Dell computer. On my new Lenovo Windows 8 computer using the usb printer connector there is a problem.
When I try to print a word document it prints the first 6 to 8 lines of the document and then displays "printing" and hangs, so I have to cancel the print. When I re-try the printing, it again prints 8 or so lines of the documentand, ejects the paper and says "out of paper". When I reload the paper it prints the document successfully.

@dave_sk, Welcome to the forums!
I read about the troubles you are now having when trying to print from your Photosmart 2575 to your Windows 8 system. I sure hope I can help you through this obstacle and have you printing again!
I would first like to mention the error message you see when trying to print. Here is the troubleshooting guide to work through the "Out of Paper" error, please try all the steps:
HP Deskjet, Photosmart, and PSC All-in-Ones - 'Out of Paper' Error Message and the Printer Does Not ...
Hopefully you can print without the error message however, if you see it again, run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Please write back with the outcome and also the results from running the PSDr.
Click the thumbs up button below to give me a kudos for trying to help!
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Wired Windows XP Printing Problem to AEBS. HELP!!!!!

I have been trying to figure this out for the past two days. Im basically about to rip my hair out.
I have an old AEBS (the saucer one) with the 5.7 firmware, with an HP Office Jet J5780 connected. I have 2 Macs, both running 10.5.2 connected wirelessly, and everything works fine. They both print no problem.
I also have a Dell desktop with Windows XP SP2 connected to the AEBS via ethernet. I installed Bonjour for Windows and it recognizes and installs the printer. But once I go to print something, it just comes back with a "failed" error.
I have tried uninstalling and reinstalling Bonjour, deleting and re-adding the printer, using different drivers, (i tried using a Generic/Post script driver rather than the actual HP driver, still nothing), resetting the AEBS, and restarting it. I even tried adding the printer manually using a TCP/IP port (10.0.1.1). Still nothing.
Something thats very weird is that if I try to print something from the windows computer, wait for it to fail, THEN restart the AEBS, the document I just sent to print magically prints. But anything I try to print after comes back with the same message. To get anything to print I would have to restart the AEBS every time.
I hope someone out there knows whats wrong! Please help me!!!
-Lost in NYC

I have experienced the exact same problem trying to print from a Windows XP Dell Laptop. We were able to print via the network in the morning and then with no warning it stopped.
One of the many times we attempted to print, I reset the Airport and it did kick out a document that had been sent and "failed to print."

Photosmart 2575 & Windows 7 Printing Problem

I bought a new pc and it came with windows 7. Since then I have had problems with my hp photosmart 2575 printer. It intermittently prints then starts just printing the first few lines of a page - very slow too.
I have downloaded the HP Print and Scan Doctor and it says there is no problem with the printer.
The green light flashes to show that data has been downloaded from the PC to the printer but it just hangs and then a while later will print off the page but just a few lines or gobblygook!
If I turn the pc off and the printer off it seems to reset itself and then a while later it starts doing it again.
I have downloaded the new drivers for Windows 7 - and am at a loss as to why this keeps happening......does anyone have any ideas or suggestions or is it time for a new printer - when it works it is fine! Frustrating eh!

This is a classic error when the fonts used in the document and your systems fonts aren't compatible or aren't the same. What you could do is to NOT TO RELY on systems fonts as defaults and everything should work normally. To do this try this:
1) Go to Start/Windows Orb
2) Click on Devices and Printers
3) Right-click on Adobe PDF
4) Click on Printing Preferences
5) Uncheck "Rely on systems fonts only; Do not use document fonts"
6) Click OK
You are now done and your documents should look normal on the screen.
See this picture (Click on it to magnify it if necessary):
Good luck.

Windows Shared Printer - Problem adding: Error 256

Getting error 256 (username and password) when trying to add a windows printer connected to the LAN which is shared.
Any clues to the proper method of doing this?
Beavis2084

Unfortunately, I think several things can cause that
error. Please try the Advanced Windows Printer via
Samba technique:
In Printer Setup, click Add, then hold the option key
and click More Printers, select Advanced from the
bottom of the first menu, select Windows printer via
Samba. Enter the URI like this:
smb://usernameonPC:password@[IP address of
PC]/printersharename
I have tried your suggestion but no success. To be clear, I used my Windows XP login name for "usernameonPC" and my server name for "IP address of PC" and my printer pool name for "printersharename". Was this right?
I read elsewhere that I should turn on "Sharing" functions on my PC, which I tried. I also read that I need to make sure I have a "network account" which I tried. Nothing is working. Pretty frustrated now. Thanks for your help. Is there anything else I should be trying?

8500 w/Vista Windows Photo Printing Problem

My 8500 printer goes to Fax screen every time I try to print a photo from my Windows photo gallery. I have had the printer for about six weeks and it just started doing this. Also, I cannot get the scan feature to work. Please, can anyone help? I live in a very rural area of Hawaii with very little support available. Thanks, and Aloha

You're probably choosing the Managed by Printer "Profile:" in the Print - Print Job sidebar. There are very few printers that work with this Profile due to the internal colorspace of LR. You'll need to add and choose a Printer/Paper profile from this list and turn off color management in the Print Driver.
Another necessary item for display / printer matching are: display calibration

PSE 9 printing problem with Epson printer

hello there,
I am using PSE 9 with Windows XP and Epson 3880 printer. I have re-installed all programs/drivers a couple of times. PSE9 Printer dialogue will not let me print choosing "Let Photoshop Manage Colour". It will only let me print with "Let Printer Manage Colour". I am using Epson papers.
When I select "Let Photoshop Manage Colour", a box appears saying "ICC profile no longer available" and it won't let me print. Is this a PSE 9 problem or an Epson problem?
thanks !!!

Well, I actually found the answer. I spoke to an Epson Rep!
I used to have the Epson 2200 printer, then the Epson 3800, and now I use the 3880 printer on Windows XP and Windows 7 on my laptop.
When you uninstall the other 2 printers, the color profiles are still in your program files and can become corrupted.
This is why, in PSE 9, when I checked the box Let Photoshop Elements Manage Colour, it woildn`t print and instead there was the pop-up box ``ICC profile no longer available`` because it was trying to access the old paper profiles and not the ones that came with the 3880. I use Epson papers, by the way.
The solution was to go into C-Drive, Program Files, System 32, spool,drivers, colour, and this opens to the ICC profiles used by the printer. Then I deleted the old paper profiles associated with my former printers.
And it worked !!

PSE 9 Problem Printing Multiple Photos

I am unable to properly print multiple photos in V9. For example if I select a single photo and select my paper size as 81/2x11 and try to print 5 copies of the photo in 3 1/2 x 5 size - the preview screen only shows a single photo and it shows it will only use one page. If I print it, the photo is printed one time on 5 pages. I have included a screen shot. The same thing happens if I print multiple copies of multiple photos. I know there is an option under more options to only print one photo per page but it is not selected. Even if it was selected the preview should show that 4 pages would print. I have duplicated this on more then one computer. This is a serious bug and makes printing from PSE useless. This started after I installed a recent upgrade.

I would like to add my experience with printing. As per the previous comments I have also used Elements since the first version and have undergone many upgrades, so believe I am qualified to make these observations. I have always used Elements to manage printing for our art and photographic business and have never had any issue and very little waste, very important when the paper and inks cost so much.
It would seem that the printing from Editor works much as I would expect.
Printing from Organiser does not work as it should. I have always used this for printing greeting cards and other multiple print options and would expect to set for individual prints to a specific size with a number of copies per page.
Observations of print problems:
Only one image per image selected appears in the preview window.
The preview window does not update to indicate multiple pages will be printed where more than one page worth is chosen.
Only one image is printed per page.
Images requested print one to a page, so in my case three pages for one image 'Use each photo' set to three.
In the 'More Options' is a tick box to select one image per page, this is not selected.
At this stage popped up a message stating Organiser is unable to print and will skip this page. The printer then prints 3 blank pages this being the number selected.
I am pleased to say that returning to PSE7 to check my facts I find it does exactly what I would expect, the preview page fills up with the number of images selected to print.
I would like to know if Adobe will be pursuing this issue as I have no use for PSE9 if it can't print as per previous versions.

WIndows 8.1 printer error: windows cannot print due to a problem with the current printer set up

My HP OFFICEJET 8500 PRO was working just fine wirelessly until I installed the Windows 8.1 update from the Microsoft. Now I cannot print at all. I get an error that says, "windows cannot print due to a problem with the current printer set up". I have tried reinstalling and a ton of other solutions to no avail. Can someone PLEASE Help!

Hello there, @jesseangelique ,
Welcome to the Community!
I would love to help you with the printing issue you're having, since the Windows 8.1 that was done.
Please run the Print and Scan Doctor. Write me back with the results or post a screen shot of the results and I will have a look at them.
This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Also, let me know which Officejet 8500 Model you have:
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Canon MG6220 wierd zooming/cropping printing problem, only when printing with Windows XP?

The printer in question is a Canon Pixma MG6220, connected to a WindowsXP printer. I've printed this same document on a Brother laser printer, that is connected to the same computer, and it prints correctly. I've printed this same document on a Epson inkjet printer, and it prints correctly. I've printed this same document at Staples, on one of their big laser printers, and it prints correctly. So, this printing problem is only occurring with this Canon printer. One other thing that may help you with this, is that last night I moved this Canon printer to another computer, except this one had Windows 7 on it, and it printed flawlessly! So, it seems that it may have something to do with Windows XP printer driver.
I'm printing a one page document from Word 2002 which consists of about 10 pictures, no text. All the pictures on the page are the same height but a different width. When I print the document, some of the pictures print correctly and some of them do not.
Essentially, what is happening is that some pictures are zoomed in about 50%, yet still print in the same area that is set in the document. So, the image looks like it has been rudely cropped.
The oddest thing is that this only happens to some of the pictures. There is nothing special about these pictures. The pictures that print correctly are from the same source as the ones that don't print correctly. I’ve done other Word documents like this, with the same format but different pictures, and they printed wrong too, some pictures correct and some zoomed/cropped.
Here is a summary of the pictures from the files I attached, and which ones printed correctly, and which did not: The first one is a screen capture of the Word document, and the other is a scan of the printed document.
Row 1
    Pic 1 – error (zoomed/cropped), Pic 2 – error, Pic 3 – correct, Pic 4 – error
Row 2
    Pic 1 – correct, Pic 2 – correct, Pic 3 – correct
Row 3
    Pic 1 – error, Pic 2 – error, Pic 3 – correct, Pic 4 – error
Row 4
    Pic 1 – error, Pic 2 – error, Pic 3 – correct
One observation of the incorrectly printed pictures, is that the upper left corners appear unaffected. It is the lower right corners that get the weird zooming/cropping effect.

Urgently restore a backup of the registry.
Urgently do not use the word 'urgently' in a forum of volunteers.
Also it can not be urgent, as Forms 4.5 dates from the Flintstone age, and probably isn't even certified on XP.
However, the error message is very clear: Apparently Forms 4.5 uses the registry to store printer info: you need to get that entry back. That kind of info is usually documented. Documentation is likely still online.
Sybrand Bakker
Senior Oracle DBA

Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Printing problem with Windows : Win32PrintService

Hi,
I wrote a program which I run under Windows, and prints a .gif image with some text.
I have tested it vith various printers, and it works well.
But with a specific printer (Datamax Allegro, driver by Seagull) I get this exception :
java.lang.ArrayIndexOutOfBoundsException
at sun.print.Win32PrintService.getDefaultAttributeValue(Win32PrintService.java:785)
at sun.print.Win32PrintJob.printableJob(Win32PrintJob.java:414)
at sun.print.Win32PrintJob.print(Win32PrintJob.java:343)
I have downloaded the whole source for j2sdk 1.4.0, but did not find the source for
Win32PrintService and Win32PrintJob, so I can not run it in debug mode
Does anyone know where I can find that source ,
... or has any idea on how to avoid that exception ?
Thanks for any advice
Michel Clabon
[email protected]

Hi,
But with a specific printer (Datamax Allegro, driver
by Seagull) I get this exception :
java.lang.ArrayIndexOutOfBoundsExceptionHi have the same problem with a Seiko smart label printer 240
I have downloaded the whole source for j2sdk 1.4.0,
but did not find the source for
Win32PrintService and Win32PrintJob, so I can not run
it in debug mode
Does anyone know where I can find that source ,j2se\src\win32\classes\sun\print\Win32PrintService.java
AFAIR you have to download the sources separately somewhere from sun.
... or has any idea on how to avoid that exception ?it tries to access an elment of a non-existing array.
(guessing: the array should contain some media information and the printer driver does not report any media data?)
from memory, something like:
aset.add(MediaSize.ISO_A4);
may help, if this does make sense for you.
I posted a bug to sun, so lets wait and see...

Windows 10 caused printer problems

Some of us found that uninstalling the printer and using the original CD to install like a new printer fixed problems like loss of the scan feature. I am shocked that days after posts of printer problems caused by Windows 10 have not been answered by HP on this forum. The solution above is so simple! My next computer will not be HP. No support !!!!!

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I came across your post about the sound, and wanted to assist you! To start, can you provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number?
In the meantime, make sure you have drivers installed for your product that work with Windows 10. You can find them using this site: HP Products - Where Do I Find Windows 10 Drivers and Software for My Model? If you are still having trouble, then you can try using the Go back to an earlier build option, in your System Settings: HP Notebook PCs - Upgrading to Windows 10
Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 update for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

Network Printer Problem from Mac to Windows

Hi all, hoping someone can help. I have a Canon MF4350d printer which is shared on a windows machine. I can access the windows machine, I have installed the latest drive for this printer onto my mac, from the canon website and when i go to print I get the following:
Canon UFR ll Printer Driver
An error occurred.: -50
Then the printer icon starts jumping and when i click on that I see the following under status:
On Hold(Authentication required)
I have yet to print from this macbook to a networked printer. Very disappointing.
Anyone have this issue? Anyone know of a working fix? Thanks Guys.

If you search within this forum (search block, upper right), you will see that PAHU has answered this several times. For example, search for "UFRII windows."
Printing on OS X isn't quite as simple as on Windows - quite often, manufacturers provide drivers that are limited to the comm protocol "they want you to use," and Windows Printing (SMB) is usually not one of those. In fact, most USB printers get USB-only drivers.

MacBook Pro - Canon printer problem.

Question
I have a 13inch MacBook Pro and a Canon iP4500 printer. My problem is that using the latest Canon drivers I am unable to set the printer driver properties - printing quality etc.
Does anyone out there know how to do this.
I am running Photoshop Elements 8 and trying to print from the editor. The photos print at low quality with bad banding.

My problem is that using the latest Canon drivers I am unable to set the printer driver properties - printing quality etc.
Does anyone out there know how to do this.
I'm not sure just what you're asking, but you set ink, paper, quality, etc. in the OS X system dialog box that opens up after you click in the PSE print dialog box. There's a pulldown menu in the middle of the page. If you just have the little stubby window, click the arrow to the right of the printer's name to expand the dialog box so you can see the menu.

Windows 7 & PSE 8 printing problem

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