Windows 8 Quick Solutions

Windows 8 was released on October 26th for all to enjoy! Check out the below Frequently Asked Questions for more information and quick troubleshooting.
1. I've just upgraded to Windows 8 but I'm having a few problems. What's going on?
When upgrading to the latest system Microsoft has done their due diligence to ensure that most hardware components will be compatible; but with all of the thousands of variables out there, it's next to impossible to predict which configurations will have issues. Find your Computer Manufacturer on the list below and check for the latest Windows 8 updates to resolve most issues.
HP Windows 8 Upgrade Information - HP's guide to making sure your Windows 8 goes smoothly.
HP Support & Drivers - Enter your model number to find the latest software and support for your upgrade to Windows 8.
Dell Support - Enter your service tag number located generally on the top for desktops and on the bottom for laptops. If you can't locate it, don't sweat, just use the option to "Automatically detect my Service Tag for me" and Dell will attempt to get your information from there.
Acer Windows 8 Upgrade Offer - For Acer computers purchased between June 2nd 2012 & January 31st 2013.
Acer - Use the list to determine if your model made before June 2nd 2012 requires various updates to get you up and running on Windows 8.
Gateway Windows 8 Upgrade Offer - For Gateway computers purchased between June 2nd 2012 & January 31st 2013.
Gateway - Use the list to determine if your model made before June 2nd 2012 requires various updates to get you up and running on Windows 8.
eMachines Windows 8 Upgrade Offer - For eMachine computers purchased between June 2nd 2012 and January 31st 2013.
eMachines - Use the list to determine if your model made before June 2nd 2012 requires various updates to get you up and running on Windows 8.
Samsung - Follow this link and check for a compatible model in order to upgrade to Windows 8. If compatible, use the website for up to date drivers and software.
Sony - Scroll down and follow the instructions to see if your computer is supported for Windows 8. If compatible, use the website for up to date drivers and software.
Lenovo - Choose your product for available driver downloads for Windows 8.
Asus - Select either Notebooks & Eee PC's, All-in-one PC's, Tablets, or Desktops & EeeBox PC's. Use this list to determine if your model is compatible with Windows 8.
2. I've lost the internet after upgrading to Windows 8 using an AMD processor. How can I get my internet back up and running?
Losing the internet is akin to losing the keys to your Porsche. You have all that power but can't go anywhere. The most common reason for this is missing the necessary drivers needed to run your Wired or Wireless Internet card. Follow the links above to check with your computer's manufacturer for the latest updates. They will be listed typically under Networking and labeled as "LAN" for wired connections and "WLAN" for wireless ones.
If after updating you still cannot access the internet, it's possible your card may not be supported. Check in with your local Best Buy to speak with a Geek Squad Agent about the best solution possible.
3. My screen got smaller after an upgrade to Windows 8 and I'm using an AMD video card. How can I fix it?
The first step to getting back out that glorious visual real estate is to check for the latest updates on your video card. You can do so by following the links below.
AMD Video Card Updates Windows 32 Bit
AMD Video Card Updates Windows 64 Bit
Not sure if your using a 32-Bit or 64-Bit system? Press the Windows Key (Between Ctrl & Alt at the bottom of your keyboard) and the R-Key (Between E & T) to bring up the run menu. Then type "MSinfo32.exe" without quotes and press enter. A new window will come up called System Information. Under System Type on the right you will see either on of the following:
x86-based PC (You have a 32-Bit version)
x64-based PC (You have a 64-Bit version)
Updating the software should allow you to see more information on the screen. If it doesn't work, you will need to increase your screen resolution. You can do this by following these steps:
Press the Windows Key & R key at the same time. Then type "desk.cpl" without quotes and press enter. The Screen Resolution will show up. Navigate to the Resolution and move the slider all the way to the top from 800 x600 (You may have a different number at the bottom than 800 x 600). Once done, click Apply. DO NOT click Ok first for any reason. After a few seconds, your screen will adjust and ask you if it looks ok. If it does, click on yes. If it doesn't, move the slider to a lower position and press Apply again to repeat.
Once everything looks alright (and only then) press the ok button to save the changes. If it's still not looking right, contact Microsoft, the Manufacturer, or Geek Squad for additional troubleshooting.
4. When trying to upgrade or install Windows 8 I'm receiving an error code that states "HAL_INITIALIZATION_FAILED". What's going on?
Don't panic, you're not reliving 2001: A Space Odyssey. The reason you are encountering this error is because one or more of your components inside the PC may not be compatible with Windows 8, so to prevent any possible harm Windows 8 is stopping the installation. Click here to download the Windows 8 Upgrade Assistant directly from Microsoft to check your computer to make sure it can be upgraded.
If the upgrade assistant informs you that you can't upgrade, there is an option that you can try to attempt to get past this. You will need to update your Motherboard's BIOS with the latest firmware. You can find the links to do so in the first section. If you don't know how to upgrade your BIOS, the best option is to have one of our Geek Squad Agents take a look at your system to see what can be done to get you upgraded.
5. How can I take advantage of the Windows 8 upgrade offer for $14.99?
If you purchased a computer between June 2nd 2012 & January 31st, 2012 you may be eligible to receive Windows 8 upgrade for $14.99. For more information, click on this link.
6. I can't seem to find the control panel or the option to shut down. Where are these located?
With the introduction of the new Windows Metro Desktop comes an easier way to access some of most commonly used features. The first thing you want to do is access the Charms bar. You can do this in one of two ways.
With a mouse: Move your mouse to the top right corner of the screen, then move it down.
With a Touchscreen: Swipe in from the right edge of the screen.
Once there, you're given the options of Search, Share, Start, Devices, and Settings. Choose Settings and a new list consisting of Desktop, Control Panel, Personalization, PC Info, and Help will appear. You can access the control panel to effortlessly change around system settings. Also, underneath the PC info and Help, there's the Power button. From there, you can shut the computer off, put it to sleep, or set it to hibernate.
7. How do I navigate through all of my Windows 8 applications?
With Windows 8 it's never been more simple to find any application or file. First, go to the Charms Bar (as outlined in section 7 above) and click on Search. Once there, you will see a listing in alphabetical order of all of your installed applications. Just click on any one of them to get them started. You can also use the Search by typing the name of what you are looking for, and Windows will attempt to instantly find it.
8. What can I do to make sure my application or hardware device will work with Windows 8?
Most of your programs and hardware from Windows 7 will run just fine when installed on Windows 8. To check to see if you application or hardware is compatible, follow the link below and type in the program's or hardware's name to see if it should work after upgrading.
Windows 8 Compatibility Checker
For more information on Windows 8, check out our Visual Guide to Windows 8
For additional resources, use the following links!
Microsoft / Windows / Office
-Windows 8 Compatibility Center (Microsoft)
-Windows 8 32-Bit Updates
-Windows 8 64-Bit Updates
-Office 2003 Compatibility
-How to restore Windows 7 after Windows 8 Upgrade
Dell
-Dell Computer Support for Windows 8 Upgrade
-Dell-Installed Software Support for Windows 8
-Windows 8 Compatibility with Dell Printers
HP
-HP Windows 8 Upgrade Information
-HP Support & Drivers
-Supported Printers for Windows 8
-Scanners Supported in Windows 8
-Scanners Not Supported in Windows 8
Acer
-Windows 8 Upgrade Offer & Supported Models List
-Windows 8 Automated Upgrade Process for Acer PC's
-Windows 8 Manual Upgrade Process for Acer PC's
-Acer PC's that require BUIS, Video, AHCI, WLAN, and /or LAN Driver Updates to Support Windows 8
-Acer PC's Driver Support Site
Gateway
-Windows 8 Upgrade Offer & Supported Models
-Windows 8 Automated Upgrade Process for Gateway PC's
-Windows 8 Manual Upgrade Process for Gateway PC's
-Gateway PC's that require BUIS, Video, AHCI, WLAN, and /or LAN Driver Updates to Support Windows 8
-Gateway PC's Driver Support Site
eMachine
-Windows 8 Upgrade Offer & Supported Models List
-Windows 8 Automated Upgrade Process for Emachines PC's
-Windows 8 Manual Upgrade Process for eMachines PC's
-eMachines PCs that require BUIS, Video, AHCI, WLAN, and/or LAN Driver Updates to Support Windows 8
-eMachines PC's Driver Support Site
Samsung
-Samsung PC Windows 8 Support
Sony
-Sony Windows 8 Support
Lenovo
-Lenovo Windows 8 Support
Asus
-Asus Windows 8 Support
Intel
-Intel Support on Intel products with Windows 8
Netgear
-Netgear Product Support for Windows 8
More to come!
Contact Kevin at [email protected] if there are problems on the webpage
Agent Kevin|Retired Community Connector | Best Buy® Corporate
While I'm a current employee of Best Buy, my views, opinions, and advice do not reflect those of Best Buy or its affiliates.

Hi @Ray_831
Welcome to the HP Support Forums!
I am happy to help you with your sound problems. It seems like the problem is localized to your internal speakers, as the output audio does work. It could be a problem with a physical connection, and I would like to send you the service and maintenance guide, but I will need the full product number to find the correct one for you.
How Do I Find My Model Number or Product Number?
From what you wrote it looks like you have already done most of the common fixes, but you can look at these, just in case something was missed.
No Sound from Speakers (Windows 8)
From Microsoft's support website:
Automatically diagnose and fix Windows audio playback problems
If none of those helped, then you can either post the model number so I can get you the maintenance manual, or you can try calling into the technical support line at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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Hey there,
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Download and Install them at your own risk, if you dont trust in it dont download its as simple as that.
Included in the Package:
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Download:
*.rar File, 80,7MB, Rapidshare.com
http://rapidshare.com/files/58403898/Toshiba_Sat_A2XX-_XP_Drivers.rar
With this package you can get everything to work, no orange ??? in Device Manager anymore, and performance is OK.
For a better solution well have to wait until Toshiba releases official Drivers.
I provide no support, so if you are unable to install drivers manually youll have to wait for an official Solution.
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Thanks Benedict for this info and your driver collection.
As you said, everyone can install these drivers at the own risk.
For other XP drivers we will have to wait
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https://discussions.apple.com/message/17207475#17207475
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*https://support.mozilla.org/kb/Safe+Mode
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Hi,
HP Photosmart Premium Fax e-All-in-One Printer - C410a
Product Number: CQ521A
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"HP Solution Center cannot run because your device installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the Start menu."
So I downloaded the new full software pack (including drivers) from the HP website. When I ran it, it said all the drivers were installed and there should've have been issues so it didn't do anything.
I tried using all the diagnostic tools recommended by HP and they say nothing is wrong and everything should be working fine.
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Link to HP Patch ((You might need to right click on the link))

Hi,
Believe me I would not have wasted anyone's time on the forum unless I have tried that solution. I have tried the full feature and just the driver downloads many times, both do the same thing. Actually, whenever I want to use the printer I have to completely uninstall then reinstall everything, including the patch that is supposed to fix this, and then it will work perfectly until I turn off the computer. Then when turned back on, if I want to use the printer, I need to reinstall everything again.
Is there a better way to uninstall everything other than clicking on the uninstall button when opening the full feature driver?
I apologize for posting in several places. This topic fits into several categories and I just want to get a solution. I have been trying to solve this for myself for a while and I'm getting sick of it not working. Especially when the support website has a fix for this exact problem, but it’s not working.

Blank Screen in Message Window of Solution Manager SPS 13

Hi Gurus,
We have SolMan SPS 13 and we have very strang Issue at the ABAP side : The Message Windows ( Most of them ) appears as just plain white Blank Screen i.e. there's a header in the message window but, no msg text as the entire window is pure white i.e. Totally Blank. So, the User ( in Client 000 ) can't read the Messages at all and can not decide which button to click in the Window ?
I checked on the SMP and have no mention of this weird issue - This seems Graphics Related Problem in Client 000.
Even the Solution_Manager and DSWP TCode also has entire screen as Blank ..can't use these TCode and Practically
SolMan is Useless.
Also, Can we configure the SolMan for Local SLD in Production ( non 000) client ? Or 000 Client is MUST for this ?
Was / Is anybody in the Same boat ? Any Suggestions To solve this ?
Sincerely appreciate any / all input on these 2 Issues.
Thanks,
Best Regards,
- Ishan

No Problem ..!
About the SPRO Config > The issue is two fold :
#1 Client has done Config of SolMan / Satellite Sysetms but have no documentation of who did what ( and based on
which SAP Guide / Resources !!)
#2 Even the SPRO Screen has white out - Blank - screen when I go for Config for SolMan
( under the Window 'Preparation for the Configuration of SAP Solution Manager ) , I see again only white screen.
So, I believe unless and untill we run the SGEN ( once we have space for it !!! ) , then I can have this Blank Screen Err Solved and I can move on from there to Profile Parameter Check as well !!
Thanks a Lot Again..
Best Regards,
- IShan

Mediasmart dvd 3.0 broken HDMI passthrough in windows 7; solution found

Hello everyone,
I have a dv6-1253cl and was successfully bitstreaming 5.1 DD to my Onkyo TX-SR606 receiver from blu-rays in mediasmart dvd under vista home premium 64. This did not work initially under vista. This laptop has an ati mobility 4650 graphics card, but the default microsoft hd audio driver would not configure for surround sound or streaming dts or DD under "manage audio devices" in the control panel. Installing the realtek ati hdmi driver fixed this problem. I then followed hd1's instructions, setting mediasmart dvd's audio option to "hdmi passthrough" before inserting the blu ray. (http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/HDMI-sound-issue-from-newer-Blu-Ray-s/m-p/1...)
Unfortunately, when upgrading to windows 7, this stopped working. mediasmart dvd 3.0E would only send 2-channel pcm to the receiver, or it would simply freeze and crash. Reinstalling the sound card drivers did not fix the problem.
I have determined that this is a problem with mediasmart dvd 3.0 for windows 7. I uninstalled 3.0, and reinstalled mediasmart dvd 2.2 for vista 64, and everything worked again!
So the major lesson is, if you upgraded to windows 7, use mediasmart 2.2 for vista if you want surround sound.
I'd appreciate any feedback if anybody else has had this problem, and if this solution works for anybody else.
JoMP

This answer is @ JoMP82
Everything on the laptop is configured correctly, it even shows that there are 7 channels of sound available on the Denon receiver or 5 if you like, it makes no difference. The only thing that has changed is the Media Smart software. I either have to revert back to the version that worked and not play Ice Age 3 or keep the old version and let SlySoft remove all the copy protection and region code; and then it will play. This is what I wrote on the CyberLink web forums :
After reading the hundreds of people having problems playing Blu-ray discs on their laptops, including myself, it was easier to cut my losses and give up. At present I am using Media Smart which is a cheap version of a CyberLink product and since the latest update I have no more surround sound in my home theatre. I only use my laptop to play region "B" blu-ray's. I rolled back to the previous version and it works fine. I also have Slysoft and that helps a lot in removing the region codes and all that frustrating protection crap !
So here's a revelation. Stop using your laptop's to play blu-ray movies. The cost of the Cyberlink software is a around 100.00 bucks. I just bought a cheap Sony player for that cost (BDPS360) and it plays everything. The cost alone for my time trouble shooting is already in the hundred's of dollars.
Did it ever occur to anybody that this is being done on purpose because the studios don't want people playing their precious blu-rays on laptop's because they are too easily copied on them. I have done it and as the cost of 50 gig discs fall it will make it more cost effective to do this.
It is also in Cyberlink's best interest not to find any solution to your problems when they can charge 30 dollars for useless phone support etc.
Why find a cure for cancer when the industry is making billions perpetuating the disease !
If you must watch a movie on your laptop just use a DVD. Most screens are only 15 inches big diagonally and a regular DVD will look just fine. The biggest is 18 inches and it still looks OK. And yes it pisses me off too that My blu-ray player in my laptop is so problematic, but I have had enough !! CyberLink, Hewlett Packard and the Hollywood studios can go to hell !!
This is harsh stuff, but after spending a little over 2700.00$ it should bloody well work and work properly ! It's incompetence, I am a very patient person, but things like this are intolerable.
Maybe one of the moderators will remove this. I will see what happens.

Remapping the Fn key in Windows * a solution *

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As discussed in this thread it's possible to remap normal keys on your keyboard with a remapping tool like AutoHotKey. Unfortunately this application doesn't recognize the Fn key by default, so you're still stuck with other key combinations like Command+Backspace = Delete.
I don't use Boot Camp on my MacBook, but I do have a PC with Windows XP. I recently purchased an Apple Wireless Keyboard, which is basically identical to my MacBook keyboard. Using it in Windows is no problem, but the Fn and Eject key both don't work. So I suppose the problem is the same for users of Windows through Boot Camp.
First I used AutoHotKey to remap Command+Backspace to Delete. But I couldn't get over the fact that there were two keys that I couldn't use. So I kept looking for a solution, and finally found one. Using a DLL file for adding support for Human Interface Devices, written by one of the AHK forum members, I was able to get a response back from my Fn and Eject key. I wrote a script that let's you alter the behavior of the Fn key, so it will act as a modifier.
At this point my Fn key is fully functional, and I mapped all the basic OS X functions so they can be used in Windows. So whether I'm using Leopard on my MacBook or Windows on my PC, everything is the same. This means:
Fn+Backspace = Delete
Fn+F10 = Mute/Unmute
Fn+F11 = Volume Down
Fn+F12 = Volume Up
Eject key ejects my drive (without or with a delay just as in OS X)
And so forth.
Because the Fn key question is a common problem for a lot of people, I decided to write a full guide explaining every step of the way in full detail. The guide can be found right here:
Mystery of the Fn key - A guide to remapping the Fn key in Windows
The DLL used to retrieve information from the Fn and Eject key has already been used for many other purposes, and made it possible to map a lot of different keys on many different keyboards and other devices like mice and remote controls. By doing so it has proven its worth, and I'm sure that you'll be able to get your Fn key and other special keys working just fine. Whether it's on your Mac using Boot Camp, on a PC with using a keyboard with special hotkeys or on a PC notebook. The guide is based on remapping my Apple Wireless Keyboard, so at least I'm sure that it'll work for Apple keyboards.
Feedback on my guide and script and whether you succeeded remapping your Fn and Eject key is much appreciated.
Good luck!

Well I tried but none of the settings recognized Fn nor Eject on my MBP (penryn w/ OSX and Vista). I even ran through dozens of possible Usage/Page combinations. My other keys were recognized and so what my mouse/trackpad. But not Fn and Eject.
As you state in the write-up "If your key isn't recognized by one of the devices and their settings as listed in the application, it's unfortunately not likely that you'll get your key to work."
Thanks anyway. I really thought I found the answer in this thread...
oh well.
D'
PS. It really shouldn't be this hard to delete email using one hand....

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