Windows File CS Content Crawler - Permission Issues

Hi,
Having a strange problem with a Windows File CS Content Crawler.
We have setup a shared directory on a server (on the same subnet/network as the portal server) where users drop their files (Word, PDF, Excel etc).
We have a Content Crawler job that crawls the files into Knowledge Directory, we then display the documents in a portal on one of our communities.
When an administrator level user clicks on the document link in the portal, the document is opened correctly i.e. you get a prompt to open or save. When a normal non-admin user clicks on the document link they receive the following error:
Error - Gateway was not able to access requested content. If the error persists, contact your portal administrator.
When I reviewed PTSpy I found the following message:
"user xxxxx does not have access to object id=232......."
Anyone experienced the above and know how they resolved this?
Thanks in advance,
Tahir

This is a permission problem, most likely on the data source that the crawler is using. Open the data source you used to create the crawler and see if its ID is 232. If it is, then you need to add whatever users/groups that should have access to the documents to the security ACL for the data source object. That will fix the problem.
Does the error also say what class id the object is? That would let you determine exactly which object is causing the problem if it is not the data source.
DJ Dewey | VHA Inc. | [email protected]

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