Windows platform, cannot use several of Suite programs now as they are coming up as trial versions since I started using Cloud..sure this is not a new topic, but not much Adobe support. Appreciative of help.
CS 6 Design and Web premium individual programs (not in use for some time) are now launching as trial versions since the advent of Adobe Cloud. Windows platform. I am sure I am one of about a million people with this issue, but having trouble getting specific suppport, no telephone numbers and installing this suite of programs was a nightmare....appreciative of any help today!
Thank you for your time and patience today. Your link for support takes me to Adobe Support Help "Hell" which is nothing more than a circular loop of links that do not address this situation. It is not a CS6 issue; it is not a specific software issue, none of the links address this situation which is an ADOBE issue...created by the Adobe Cloud process, not by me.
The "serial number is not valid" link I have already explored and their wonderful solutions do not apply and their suggestion to reinstall my software is the ABSOLUTELY LAST THING THE WORLD I will ever do after my initial experience with the original post-antipiracy measures installation. I understand antipiracy actions, but Adobe's response is out of control and not working for those of us who have honestly purchased the software. I did not create this issue, Adobe did. They should provide a telephone number with a live body to fix this issue for those of us affected. BTW I have been trying to resolve this on my own for one week before I even posted in this forum. Again I appreciate your responses, but they are not resolving my issue.
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Not a new topic but...I cannot connect to Itunes store
Seems like the same old song and dance. I downloaded the latest Itunes version and ever since my itunes not only opens slowly, but I cannot access the Itunes store.
My firewall allows Itunes, I have flushed, added certificates, checked settings..you name it, I've tried it. What used to take seconds for my computer to open Itunes, it take several minutes. Any other suggestions would be grand.maybe this will help me out...
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gateway E-3600
iTunes 7.3.2.6
Current user is an administrator.
Network Adapter Information
Adapter Name: {48D38024-3B22-4E2F-A6F1-3E3A7E0D9923}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Oct 23 22:09:23 2007
Lease Expires: Wed Oct 24 22:09:23 2007
DNS Servers: 68.87.75.194
68.87.64.146
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful. -
Can't install 30 day trial, Adobe Support is no help
I've had no help at all from Adobe Support over the last couple days and have grown extremely frustrated.
I'm trying to install CS6 on my new Mac. I deactivated it on my PC, but when I try to install it on my Mac, I'm told my serial number is invalid. After some research, I've learned I need to contact Adobe about this to do a cross grade, but none of the support outlets are working for me. The phone number says there is no phone support for CS, and the chat is perpetually not available or fails just as I get in contact with an employee. Sometimes it works but I can't answer back even though I can see answers coming in.
In the meantime, I wanted to install a 30 day trial of CS6 so I don't get too behind on my work, but when I try installing it, I get the message that I need to close Safari first. I've followed all the steps Adobe provides in making sure the application is closed, and it most certainly is, but I still get the message that Safari needs to be closed. When I try to contact Adobe about this, I run into the same problems. This time, chat isn't even offered to me as an option.
I don't know what I'm supposed to do, and Adobe has done nothing to help me in addressing my issues. Can anyone please point me in the right direction to fixing these problems? I would greatly appreciate it.
Thank you.Lindsay Duet I am sorry you have faced so much difficulty contacting our support team. You may want to try utilizing a different web browser if you continue to face difficulty contacting support.
In regards to needing to close Safari. Have you tried closing the process using the Activity Monitor located in the Applications/Utilities folder? If so then please reboot your computer, make sure Safari is quit, and try the installation again.
Finally you are welcome to purchase the upgrade to CS6 online. Please make sure that you choose Mac OS when purchasing the upgrade. You will want to make sure you are logged into the same account which has your copy of CS5 registered when you make the purchase. You can purchase the upgrade to CS6 at Creative Suite 6. -
did an adobe update this morning then several of my programs now marked as acrobate files and will not open so i uninstalled acrobat reader and tried reinstalling it several times using google, google chrome and internet explorer and still getting the same problem please advise
Hi Greg ,
Could you please provide me the details of the Acrobat version and updates?
Try uninstalling it with the help of cleaner tool once again and try to install it back from the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Here is the link for Cleaner Tool .
http://labs.adobe.com/downloads/acrobatcleaner.html
Disable all the third party software before installing it .
Regards
Sukrit Dhingra -
Trying this again as I'm getting no where with Adobe Support!!!
This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
Old site URL: veridicalconsulting.businesscatalyst.com
Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....Hi Peter
Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup. I believe you can't just rename the partner portal slug. Other things rely on it.
But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
Brett -
I am on a trial version of InDesign in Creative Cloud and before I purchase need to know why and the files cannot be opened by others using CS6. Isn't Cloud compatible with CS6 design software?
Industry standard files such as JPEG are compatible with many brands/versions of programs
Proprietary files such as those created by InDesign are often not backwards compatible, due to new features in newer program versions
This is not unique to Adobe... MS Word DOCX files are not backwards compatible with earlier versions of MS Word -
I downloaded 10.5.1 now I cannot open libraries from my external hardrive. They are not highlighted when I open using the Option key
Hello, when you try Tylerdowner's reply make sure that you '''do not install Firefox using a limited Windows XP account''', you need sp2 and above in your xp.
thank you -
Hi, using iphoto 6, i suddenly lost albums: they are still in the directory, but no pictures in some albums.Using finder, I can locate the pictures and even get preview. But impossible to import them. Anyone can help? thanks
Try these in order - from best option on down...
1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
2. Download <a href="http://www.fatcatsoftware.com/iplm/"><b><u>iPhoto Library Manager</b></u></a> and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
3. If neither of these work then you'll need to create and populate a new library.
To create and populate a new *iPhoto 6* library:
Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption. -
Question
the add ons i want to use are asking me to be able to continue to sign a liscense agreement...i dont know where they are to be able to sign them...one of the is WIRED-MARKER and the other is JUREEKA...thanx for the help edit
DetailsSyncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
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How can I get GV and HDV files imported to Premier Elements 13. I know now that they are not supported. But does it exist ways to get them. I use camera HDR-HS7E?
skjeggi
What is this HDR-HS7E - a miniDV camcorder that lets you do DV and HDV capture firewire?
True, the DV and HDV capture firewire into the Premiere Elements 13 Capture window is gone. But, have you
looked at the workaround suggested by PRE_help in this forum. The workaround is found in the following
Adobe document....
http://helpx.adobe.com/premiere-elements/kb/removed-features-formats-elements.html
When your schedule permits, please let us know if that worked for you.
Thank you.
ATR -
I have an iPad 2 and iPhone 4 and for them I use I cloud I have also 1 pc windows and at work place I use windows pc ; until now my files are stored on an external disk drive could' I use iCloud to perform the backup of my external disk drive ? Thanks
LoredanoThese are the options you have.
Budget $1299.
http://www.apple.com/macbookair/
http://www.apple.com/macbookpro/
Best. -
HT201250 My mac cannot access to the backup disc since I started using os 10.7.4
Hi all,
Since I started using os 10.7.4, i cannot use time capsule to back up.
"The backup disk image “/Volumes/*************/*’s iMac.sparsebundle” could not be accessed (error -1)."
WIll this issue be fixed if I upgrade to Mountain LionI've tried but the situation is same.
First, back up disc is supposed to be appeared on the desk top when I start backing up but it's not.
For some reason I cannnot access to the back up disk.
I delete the old record in key chain and fix the name of network, my mac not to contain "'s". -
getting the message while installing cs 6 trial
-installer failed to initialize.this could be due to missing file.please download adobe support adviser to detect problem.
please helpError "Installer Failed to Initialize" | Install desktop application | Windows
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hello
I have problem with regist my visa and I cannot buy from store
the message came in the end of form is says
the phone number must be a 7-digit number
and I have writed but not accepted
iam from saudi arabia
my mobile is 966504850992
pls answer
thanks
dfr aldossaryWow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
I backup to an external hdd with Time Machine, when it ran out of space it did not delete old backups, now my internal hdd says its full when before it had heaps of space. I have searched for extra files but cant find any. Can anyone help, please.
First, empty the Trash if you haven't already done so. Then reboot. That will temporarily free up some space.
To locate large files, you can use Spotlight as described here. That method may not find large folders that contain a lot of small files.
You can also use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Proceed further only if the problem hasn't been solved.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install ODS in the Applications folder as usual.
Triple-click the line of text below to select it, then copy the selected text to the Clipboard (command-C):sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means.
When you're done with ODS, quit it and also quit Terminal.
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