Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer.
I've read through quite a few post and ran the MGADiag on the system in question.
I tried turning Auto update on and off, rebooted, removed a ton of malware, and have scanned multiple times using Hiron's to make sure it's clean. After all that, it still gets the exact same error referenced in the subject line. At this point I'm in serious
contention to do the 'upgrade' to repair the OS. Windows 7 Home Prem OA is listed on the tag attached to the tower.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {52F22272-F1FB-40AD-A49B-A0AB96812A14}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Lisa\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{52F22272-F1FB-40AD-A49B-A0AB96812A14}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1500778237-1240944580-2367651401</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20130222000000.000000+000</Date></BIOS><HWID>C8B03707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0322012
Installation ID: 002473118260879346938185562304514293817714094756319536
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/11/2014 12:02:15 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:16:2014 04:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GFY1/Dp1hTgzErdYjS6HJxXpBFKktSdHC4ucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
SLIC DELL WN09
OSFR DELL M08
Hi,
Are all services enabled? including Windows Update service, Background Intelligent Transfer Service and？
If they are, you should reset windows update component.
http://support.microsoft.com/kb/971058
Andy Altmann
TechNet Community Support
Similar Messages
-
(solved)-Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer
Hetti Arachchige V Aravinda | Network Administrator (B.Sc, MCP, MCTS, MCSA, MCSE, MCITP, CCNA, CEH, MBCS)| http://www.windowstechinfo.com |Hi,
Glad to see your problem resolved, Hope your experience is helpful with others.
Roger Lu
TechNet Community Support -
Basically, i've tried a number of fixes and so far none have actually solved the problem.
I am running Windows 7 Premium. 6GB RAM. 64-bit Operating System. Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz.
any help?2014-05-17 00:36:48:125 3880 3d0 COMAPI FATAL: Unable to connect to the service (hr=80070424)
2014-05-17 00:36:48:125 3880 3d0 COMAPI WARNING: Unable to establish connection to the service. (hr=80070424)
2014-05-17 00:36:48:125 3880 3d0 COMAPI - WARNING: Exit code = 0x80070424
2014-05-17 00:36:48:125 3880 3d0 COMAPI ---------
2014-05-17 00:36:48:125 3880 3d0 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2014-05-17 00:36:48:125 3880 3d0 COMAPI -------------
2014-05-17 00:36:48:125 3880 3d0 COMAPI FATAL: Unable to perform synchronous search. (hr=80070424)
2014-05-17 02:19:57:760 4220 1080 Misc =========== Logging initialized (build: 7.3.7600.16385, tz: -0400) ===========
2014-05-17 02:19:57:760 4220 1080 Misc = Process: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\Silverlight.Configuration.exe
2014-05-17 02:19:57:761 4220 1080 Misc = Module: C:\Windows\SysWOW64\wuapi.dll
2014-05-17 02:19:57:760 4220 1080 COMAPI FATAL: Unable to connect to the service (hr=80070424)
2014-05-17 02:19:57:761 4220 1080 COMAPI WARNING: Unable to establish connection to the service. (hr=80070424)
2014-05-17 02:19:57:764 4220 1080 COMAPI FATAL: Unable to connect to the service (hr=80070424)
2014-05-17 02:19:57:764 4220 1080 COMAPI WARNING: Unable to establish connection to the service. (hr=80070424)
2014-05-28 01:54:11:592 11024 37e4 Misc =========== Logging initialized (build: 7.3.7600.16385, tz: -0400) ===========
2014-05-28 01:54:11:607 11024 37e4 Misc = Process: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\Silverlight.Configuration.exe
2014-05-28 01:54:11:607 11024 37e4 Misc = Module: C:\Windows\SysWOW64\wuapi.dll
2014-05-28 01:54:11:591 11024 37e4 COMAPI FATAL: Unable to connect to the service (hr=80070424)
2014-05-28 01:54:11:607 11024 37e4 COMAPI WARNING: Unable to establish connection to the service. (hr=80070424)
2014-05-28 01:54:11:612 11024 37e4 COMAPI FATAL: Unable to connect to the service (hr=80070424)
2014-05-28 01:54:11:612 11024 37e4 COMAPI WARNING: Unable to establish connection to the service. (hr=80070424)
2014-05-30 10:55:09:405 3988 1964 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-30 10:55:09:435 3988 1964 Misc = Process: C:\windows\system32\wusa.exe
2014-05-30 10:55:09:435 3988 1964 Misc = Module: C:\Windows\system32\wuapi.dll
2014-05-30 10:55:09:405 3988 1964 COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
2014-05-30 10:55:09:435 3988 1964 COMAPI - ServiceName = Windows Update Standalone Installer
2014-05-30 10:55:09:435 3988 1964 COMAPI - ScanFileLocation = C:\cc6856b2c1dde6abb126538628\wsusscan.cab
2014-05-30 10:55:09:435 3988 1964 COMAPI FATAL: Unable to connect to the service (hr=80070424)
2014-05-30 10:55:09:435 3988 1964 COMAPI WARNING: Unable to establish connection to the service. (hr=80070424)
2014-05-30 10:55:09:435 3988 1964 COMAPI - Exit code = 0x80070424
2014-05-30 10:57:10:086 3844 1744 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-30 10:57:10:086 3844 1744 Misc = Process: C:\windows\Explorer.EXE
2014-05-30 10:57:10:086 3844 1744 Misc = Module: C:\windows\system32\wucltux.dll
2014-05-30 10:57:10:086 3844 1744 WUApp FATAL: Failed to cocreate AU object, hr=0X80070424
2014-05-30 10:57:10:086 3844 1744 WUApp FATAL: Failed to initialize WU app, hr=80070424
2014-05-30 10:57:10:087 3844 1744 WUApp WARNING: Cannot load updates because AU service is not available, hr=80010108
2014-05-30 10:57:10:087 3844 1744 WUApp WARNING: Failed to load the update list, error 80010108
2014-05-30 10:57:10:087 3844 1744 WUApp WARNING: Failed to populate update list with error 80010108
2014-05-30 10:57:10:128 3844 1744 WUApp WARNING: Error displaying Opted In Service summary: 80070424
2014-05-30 10:57:13:756 3844 1744 WUApp WARNING: Couldn't handle 'Check for Updates' click -- service not running
2014-05-30 10:57:28:620 3844 1744 WUApp WARNING: Couldn't handle 'Check for Updates' click -- service not running
2014-05-30 11:21:21:738 3844 1744 WUApp WARNING: Couldn't handle 'Check for Updates' click -- service not running
2014-05-30 11:21:34:106 3844 1744 WUApp WARNING: Couldn't handle 'Check for Updates' click -- service not running
2014-05-30 11:21:39:978 6252 1784 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-30 11:21:39:978 6252 1784 Misc = Process: C:\windows\system32\wuauclt.exe
2014-05-30 11:21:39:978 6252 1784 Misc = Module: C:\windows\system32\wucltux.dll
2014-05-30 11:21:39:977 6252 1784 CltUI FATAL: Dialog thread failed for directive Featured Opt-In with error 80070424
2014-05-30 11:21:42:714 3360 19bc Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-30 11:21:42:714 3360 19bc Misc = Process: C:\windows\system32\wuauclt.exe
2014-05-30 11:21:42:714 3360 19bc Misc = Module: C:\windows\system32\wucltux.dll
2014-05-30 11:21:42:713 3360 19bc CltUI FATAL: Dialog thread failed for directive Featured Opt-In with error 80070424
2014-05-30 11:33:25:762 3844 1744 WUApp WARNING: Couldn't handle 'Check for Updates' click -- service not running -
i am running windows 7 64bit professional on an asus essentio series cm5675 i5 processor with 16gigs of ram
any reason or what is causes the update program/service to not run?Hi, here is the report generated by the Farbar Service Scanner:
Farbar Service Scanner Version: 31-05-2013 01
Ran by Owner (administrator) on 02-06-2013 at 13:50:39
Running from "C:\Users\Owner\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Disabled Policy:
========================
Action Center:
============
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.
Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
**** End of log **** -
I restarted my computer but still have this issue.
I changed the setting from "install updates automatically" to "never check for updates". clicked ok and then changed back to "install updates automatically". Tried to check for updates and still receive the same error.
Windows defender was turned off. I turned it on updated it but still receive the same error message.
The background intelligent transfer service and windows update are set to "automatic delayed start" and the status for both is "started".
I'm running windows 7 home premium 64 bit
I ran the MGADIAG tool and here is the report (windows tab)
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {22D605EF-8B21-4E2C-A111-AC15534A1805}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{22D605EF-8B21-4E2C-A111-AC15534A1805}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3546321622-335202686-625851561</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion
major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>A27B3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65517</Pid><PidType>14</PidType></Product><Product
GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63552</Pid><PidType>14</PidType></Product><Product
GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63071</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App
Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3562012
Installation ID: 013283726900825816725312972325821572457642476266069113
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/27/2014 11:12:34 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:25:2013 15:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFwuHZK2jMchnYOKB9UbZombj1Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPm
I also ran the following commands in an elevated command prompt
NET START BITS
NET START WUAUSERV
SC QUERYEX BITS
SC QUERYEX WUAUSERV
Here is the result
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BITS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>SC QUERYEX BITS
SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 400
FLAGS :
C:\Windows\system32>
C:\Windows\system32>SC QUERYEX WUAUSERV
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BITS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>SC QUERYEX BITS
SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 400
FLAGS :
C:\Windows\system32>
C:\Windows\system32>SC QUERYEX WUAUSERV
SERVICE_NAME: WUAUSERV
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 400
FLAGS :
C:\Windows\system32>
I can't remember the last time updater worked correctly but it's been a really long time.
Thanks for any help you can provideHi,
Please try this
Stop Windows Update Service and BIT Service now.
Go to C:\Windows\SoftwareDistribution and delete all file under this folder.
Start Windows Update and BIT service now.
Then try to download windows update now.
If doesn't work, please reset the windows update componments
http://support.microsoft.com/kb/971058/en-us
Yolanda Zhu
TechNet Community Support -
Windows update cannot currently check for updates because the service is not running
Running Windows 7 on a Dell N5110.
I get the above message for Windows Updates. Below that it states: Find out more about free software from (null).
I have restarted the computer.
I have run McAffe and MalwareBytes Pro- nothing wrong.
This answer didn't work because the Software Distribution folder was
already empty:
go to services and stop Windows update service
locate C:\Windows\SoftwareDistribution\ folder and delete all its content
start Windows update service
check for update
Under Services:
BITS is set at Automatic(Delayed Start)
Windows Update is also set at Automatic (Delayed Start). It is stopped. If I try to start it, I get the following message: Windows could not start the Windows Update service on local computer. Error 1079: The account specified is different from the account
specified for other services running in the same processes.
In addition, the Windows Update shows nothing under view update history and nothing under hidden updates. Change settings allows me to do absolutely nothing. Red Shield with an x and the options are shaded.
Any help would be greatly appreciated.Hi,
How's everything now?
If issue persists, please try this link
Services fail to start and you receive an Error 1079 on a computer that is running Windows Server 2008, Windows Vista, Windows 2008 R2 or Windows 7
http://support.microsoft.com/kb/2478117/en-us
Regards
Yolanda
TechNet Community Support -
Windows update cannot currently check for updates
dears
when I Try to update my windows 7 by clicking on windows update ( control panel or windows update) I get some notification saying
"windows update cannot currently check for updates because of the service is not running you may need to restart the computer"
I have tried with 2 solution in internet found but not successeded as below :
1) stop windows update service and rename " SoftwareDistribution" folder in order to be created later after restart aformentioned service" and some solution as for stop "Background Intelligent Transfer Service" before windows
update service even though didnt pass.
2) run windows update troubleshooter to idnetify the problems and fix the issue , it tells me its fixed but nothing there.
I need your support please if somebody encounter that to let me run my windows Update for more information its colored with red.
Ali HadaweHi ,
First of all ,I would you suggest to check the status of the "Windows update "services " and "Background Intelligent Transfer service".Run "Services.msc" to open the services manager.
Someone has tried the following methods to resolve the similar issue,please have a try :
1.go into Windows Update and change the settings to "Never check for updates (not recommended)", click OK, and then change it back to "Install updates automatically".
2.Turn on the Windows Defender and update it .
Here is a link for reference :
windows update cannot currently check for updates because the service is not running window 7 HELP(pay attention to Brook and Gab_Power`s answers)
https://social.technet.microsoft.com/Forums/en-US/ee85d867-ce2f-412f-8c03-f43ab92132cc/windows-update-cannot-currently-check-for-updates-because-the-service-is-not-running-window-7-help?forum=w7itproinstall
If the issue persists, please run the fix it tool in the following link to reset the windows update components to have a check .
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Best regards -
I'm trying to update my iPhone but am receiving this message: The iPhone could not be updated because the firmware is not compatible.
You may have to arrange to take the product into an authorized
service agent for the iPhone (or other affected iDevice) to see
if they can apply the correct firmware update, to help resolve the
issue of upgrade; or if they have a way to put it as it was prior to
the attempted upgrade to a later iOS.
See all worldwide telephone support numbers
Contact a mobile carrier
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
Pending some release of another update to the iOS, you'd need
to have someone's hands-on effort to correct the issues your
product faces now, before another round of upgrade attempt.
Sorry that I have no exact method to attempt to resolve your issue.
Good luck & happy computing! -
I am trying to download ios 5.1.1 on my iphone from itunes and i get an error message that my iphone cannot be updated because the filmware is not compatible? What do I do?
iOS 5 is only compatible with the iPhone 3Gs and later...
Updating to iOS 5 http://support.apple.com/kb/HT4972 -
HT201210 the iphone could not be updated because the firware is not compatible
Hi
I am trying to update my Iphone software from 4.2.1 to the latest version.
I have tried restoring itunes, and also the update however the same message pops up at the end of installation.
the iphone could not be updated because the firware is not compatible
How can I solve this as it is driving me crazy and is slowly breaking my phone.
If you can help it is much appreciated.
Cheers
Lee Burgess
07411 989 241Have you previously jailbroke your iPhone or manually downloaded and pointed iTunes to a older or 3rd-party IPSW file?
Try the five suggestions here -> iOS: Resolving update and restore alert messages -
Just done routine update on my iMac, it asked me to restart and now have continual 'You need to restart your computer ...' What can I do?
on a grey screen I see:
panic (cpu 0 caller 0xffffff800064ba7b): "Unable to find driver for this platform: \"ACPI\".\n"@/SourceCache/xnu/xnu-1699.26.8/iokit/Kernel/I0PlatformExpert.cpp:1 504
Debugger called: <panic>
can't perform kext scan: no kext summary
BSD process name corresponding to current thread: Unknown
Mac OS version:
Not yet setSame problem on my MacBook Pro and a bunch of more people here:
https://discussions.apple.com/message/18621731#18621731 -
Whenever i try to update my macbook pro, it downloads then says I need to restart my computer. I restart the computer, and everything just freezes. When my computer eventually turns back on, its not updated. other apps i try to download dont download also
First, do the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
When you complete the above re-download your OS X upgrade (not sure which one that is, but I assume Mavericks.) After the download is completed re-install it. Hopefully, this time it will do what you expect. -
My home button is not working sometimes and at the store they dont want to take it for repair because the problem did not show up at that time
When normally powering the phone, there would not be a loading bar, you would just see the Apple logo. You can try a reset of the phone, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
You can take the phone to Apple, by making an appointment at the Genius Bar to have the hardware checked. Apple handles warranty and post-warranty issues, not Verizon. Have Apple look at the hardware to see if there are any problems. -
after i updraded to ios 6 i get a message that my device canot be used because the service is not started
Is this what you mean...
AMDS for Mac > http://support.apple.com/kb/ht1747
AMDS for Windows > http://support.apple.com/kb/TS1567 -
Virtual Machine could not be started because the hypervisor is not running
Hi
I have installed Windows Server 2012 Standard Edition with a GUI. Default configuration, nothing special.
Whenever I want to turn on any machine inside of Hyper-V, the following error message appears:
"Virtual Machine could not be started because the hypervisor is not running"
Whenever this happens, I run the following command:
bcdedit /set hypervisorlaunchtype Auto
and reboot the Server. After a reboot, all Virtual Machines can be started without Problems. However, as soon as I shut down the Server instead of rebooting it, the Problem happens again and I need to enter the command again and reboot.
Now my question is how to solve this Problem. I never had this Issue with Windows Server 2008 R2, maybe there are some differences regarding the Hypervisor in Server 2012. How can I make sure the Hypervisor is always on, even after a Shutdown? Thanks in
AdvanceHi,
Please check whether you have event log with ID 3112.
Hyper-V requires hardware support, including: an x64 CPU; VT (Intel) or AMD-V (AMD) hardware extensions; No eXecute (NX)/eXecute Disable (XD) and full BIOS support for hardware virtualization.
Check if the computer meets the hardware requirements, use the appropriate utility for your CPU manufacturer.
If the computer meets the requirements for Microsoft virtualization software, see the video titled
Hypervisor is not running error: How to fix
, which demonstrates how to change the system BIOS on a computer to enable support for virtualization. Make sure DEP and CPU virtualization is enabled in BIOS. (http://go.microsoft.com/fwlink/?LinkId=163578
Also, check that
Boot Configuration Data (BCD) store is set to start the hypervisor, and then restart your physical computer.
The BCD store contains boot configuration parameters and controls how the operating system is started in Windows Vista and Windows Server 2008 operating systems. These parameters were previously in the Boot.ini file (in BIOS-based operating
systems) or in the nonvolatile RAM (NVRAM) entries (in Extensible Firmware Interface-based operating systems).
You can use the Bcdedit.exe command-line tool to update BCD store with the correct launch options as referenced in the error, and then restart the server. Bcdedit.exe is located in the \Windows\System32 directory by default.
For more information please refer to following MS articles:
Event ID 3112 — Hypervisor Operation
http://technet.microsoft.com/en-us/library/dd581879(v=ws.10).aspx
You receive the error message "virtual machine could not start because the hypervisor is not running" in Windows Server 2008 or Windows Server 2008 R2
http://support.microsoft.com/kb/2490458
Troubleshooting Event ID 3112 "The virtual machine could not be started because the hypervisor is not running."
http://social.technet.microsoft.com/wiki/contents/articles/194.hyper-v-troubleshooting-event-id-3112-the-virtual-machine-could-not-be-started-because-the-hypervisor-is-not-running.aspx
Lawrence
TechNet Community Support
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