Wireless All in one not printing

I have a HP all in one model cc335a on a wireless connector that runs on a dsl line. I am on a network with my lap top and main desk computer. The printer acts like it is printing and kicks out a blank sheet. I have reinstalled it a couple of times and cannot get it to print. The align print function fails when I run it. after I run it I get a print out in blue without any text. I have run all the utilities and they all come back as Passed. I am running windows7 32 bit.

Hi @mtmom , and welcome to the HP Forums!
I understand you're experiencing wireless connectivity issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
I would also recommend this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi there,
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Can any one help me out please?
cheers,
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Hi Charlie,
Try going throgh the steps listed below and check if that may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02716803&cc=us&dlc=en&lc=en&product=3795406&tmp...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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My 8600 printer is not printing wireless. We moved and it was set up with the new router and it printed once. It has not printed since. I have turned it off and back on. I have uninstalled and reinstalled. I did scan doctor and it told me to uninstall and reinstall. I can look at the info online after typing in the IP address and it all looked ok. I still cannot print. Please help! I am not very computer savy. I cannot print e-mails, from a web site, or word. Thanks!

Hi @mtmom , and welcome to the HP Forums!
I understand you're experiencing wireless connectivity issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
I would also recommend this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp wireless all-in-one 5520 printer stopped connecting to the internet

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Hi Lars,
I'm sorry to hear that you are having problems connecting your printer to the internet.
I have included a document about maintaining wireless connectivity. Please follow the steps in "Solution two: Assign the printer a static IP address". When you reach the steps about setting the DNS servers, for the Preferred DNS server please use 8.8.8.8 and for the Alternate DNS server please use 8.8.4.4. These are Google's DNS servers. Once you have set the manual ip and dns servers, please try to enable web services. It should go through.
Printer Does Not Maintain Wireless Connection
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03250740
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart e-all-in-one NOT PRINTING for MAC 10.9.2

Hi,
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What router? Have you restarted the router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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If you can connect with an Ethernet cable, do so and turn off the wireless function of your printer. Only have one connection method live at any one time or things will get very confusing.
OK, once you choose your connection method, it will be best if you can set a static IP address for the printer (outside the DHCP range).
Need help? Tell me about your router.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Here is my setup. I have a HP 4300 All-in-one printer set up on a network. There are two computers on this network, and XP and a vista. The printer is installed on the XP, and the vista accesses the printer via the LAN network (Wired, not wireless).
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HI ,
I noticed that you're experiencing issues when printing to your HP Officejet Pro 8600 Printer. I understand that the trouble started when you got a new computer. I would like to look into this for you today. We're looking at the possiblity that the new computer is interfering with the printer's IP Address on the Network. Let's see, if we can identify the cause. I see that you mentioned in your post, Wireless and Wired connection. How is the printer connected? (Ethernet/Wireless) Here's a document I would recommend that you try, An 'Unable to Find Printer' Error Displays for the HP Officejet Pro 251dw, 276dw, and 8600 Printer Series.
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Just make sure you run the hp uninstaller first HD/Applications/Hewlett Packard
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Hello, I've had my Deskjet 3056A E-all-in-one printer for 2 years and didn't have any problems until about 3 months ago. My black ink cartridge suddenly stopped printing properly. It started to seem like I needed to replace the ink, so I did, but that did not fix the problem. It still seems like the ink level is really, really low sometimes, but it's a brand new cartridge. I couldn't even align the printhead because the black ink wouldn't print. Then I cleaned the printhead and cleaned the ink smear. When the test papers printed after the cleanings the black ink would only print half of the line of letters or numbers, or it was just choppy and faded. I checked the ink levels and it says both of my ink cartridges are almost full still. I was thinking about replacing the cartridge again, but I don't want to waste the money if it won't fix the problem. The color cartridge works completely fine, just to clarify.

If the black cartridge is in warranty you could contact HP Phone Support
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP 6500 all in one not printing in black and cartridge is full

my printer suddenly stopped printing in black, all other colors come out fine. The carriage moves as though it is printing, but the page is blank, where black text should be. I have cleaned and aligned the print heads several times. This occurred after an HP tech uninstalled and reinstalled my HP software and drivers. Prior to this had problems on and off, but it was easy to run print and scan to repair it. Now print and scan says they find no problem with the printer.

Hey @Theresalbritt,
Welcome to the HP Support Forums!
I understand that you are not able to print in black ink on your HP Officejet 6500 All-in-One Printer. I would like to assist you today with resolving this print quality issue. Thank you for including the troubleshooting steps you have completed prior to reaching out for support. To start troubleshooting I am going to have you print a standalone Print Quality Diagnostics Report from your printer. This report will help us determine if this issue was caused by a software or driver conflict on your computer or a hardware issue on your printer that coincidentally occured when the HP Technical Support agent was working with you. Once we determine if this issue is hardware or software and driver related I will be happy to guide you towards a solution. Please follow the steps below.
How to Print Quality Report:
On the product control panel, press the Setup button () until Print Report displays, and then press OK.
Press the Right Arrow button () to select Print Quality Report, and then press OK. The report prints.
If this report prints perfectly: Than the issue that you're experiencing is not hardware related. Rather, there is a driver or software conflict occuring on your computer that is affecting your black print quality. Please do not proceed with troubleshooting at this time.
If this report prints with quality defects or missing black: Than the quality issue that you're experiencing is being caused by a hardware issue within your printer. This issue may be due to a defective Printhead system. In no way does the computer affect this hardware issue. To resolve this conflict can I please have you click here. Once the support document opens please run through Solution one, Solution five, and Solution six. This includes any sub-steps under the listed Solutions. However, because you note that you have already cleaned the Printhead multiple times do not run a Printhead cleaning again. You do not want to exceed three Printhead cleans if there is no difference in quality because when you clean the Printhead ink is used. If three cleans has not resolved your issue proceeding with additional cleans will just waste ink. Should the black printing issue persist please click here and run Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
Please respond to this post with the result of your print quality troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartrige in it. I have tried restarting the printer, and the computer and it is not helping. Please help.

Hi Roselilith823,
I came across your post and was wondering, was the issue you were experiencing resolved?
Roselilith823 wrote:
Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartridge in it. I have tried restarting the printer, and the computer and it is not helping. Please help.
If you are still having difficulty, please call Phone support regardless of your printers warranty status. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome, and/or if the issue had already been resolved. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hello Spottydog,
The issue maybe with the cartridge ink or with the hardware of the printer. Let me provoide you the web document which will help us to resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00242768&dlc=en&product=391153
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Wireless All in one not printing

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