Wireless Connectivity can't be maintained for HP2540 Printer

Printer worked fine using my own home router for 2 years. HP2540 printer - firmware rev CP1FN1333AR. Win 8.1 OS Recently switched to service where ISP provides router and printer will not maintain connectivity beyond a single print job. Have 1) reset printer and router via power downs - several times 2) confirmed latest HP printer updates are on printer, 3) run HP Scan Doctor s/w and connected via USB cable to load new network settings 4) 'uninstalled' and resinstalled printer on PC and network 5) successfully printed HP Network Config Page following a wireless install. Connectivity then drops and Scan Doctor indicates 'no connnected printer' and refers back to USB and wireless install routines, neither of which has fixed problem. All net settings (IP Addresses for printer, gateway etc look OK, SSID matches net name, sig strength is good, channel 11 assigned. Bottom of Gen'l Information section of HP Net Config page indicates Internet 'Not Connected' and has a warning 'Web Services require the printer to have a connection with Internet connectivity'. I'm only trying to print local PC generated docs however. Have gone through most of the HP section at URL - http://support.hp.com/us-en/document/c02790693 for this printer, much of which is noted above. Any suggestions?

Thanks for your suggestion - I had not changed channels as HP Net config printout had indicated signal quality as '5' on a scale of 1-5. Ran a built-in Wi-Fi modem test which indicated Channel 11 (the one in use) rated 88 (100 max) on the self test, but best channel was 2 (at 94 rating). Changed to Channel 2 and dedicated an IP address (virtually the only other step I had not completed in the HP procedure) while I was in the router config section. Turned off printer and when it indicated a wireless channel had been acquired, ran HP Scan Doctor again, and rec'd 'no connected printer' msg yet again. Ran the 'advanced' Scan Doctor retry option at that point and rec'd diagostic response that 'One Note' was my selected default printer (which did not square with Control Panel indication that my HP2540 was the default. Scan Doctor offered to enable my HP2540 as the default printer and things now appaer to be working. Not sure just which of these items fixed my problem, but you deserve the credit for identifying something that I had not considered, and thus leading to the solution (either directly or indirectly). My thanks for your assistance and I will provide 'thumbs up' and 'solved' status to your post.

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Last edited by bslagowski (2008-03-02 01:58:19)

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Message Edited by geoxena on 10-20-2009 10:56 PM
Message Edited by geoxena on 10-20-2009 11:03 PM

Let me answer the easy stuff first:
Yes, the passphrase is the same as the WPA-PSK key.
No, it's not normal to have to re-enter the wireless security key over and over again. Politely tell our service agent that he is mistaken on this point.
There's no sense in having to turn the radio on and off all the time to get the printer to remain on the network.
When the printer goes into power-save mode, can you still access the printer's internal web page by browsing to it's IP address? When the printer loses wireless connectivity, can you wake the printer by pressing any of the buttons on the front panel?
I have a couple more questions:
What WRT54G HW version do you have (it'll be on the bottom label of the router)?
What version of FW does your router have? You'll have to browse to the router's internal web page to find out.
Finally, change the WPA-PSK group key renewal period to the largest value possible. Tell if this affects the frequency of printer losing Wi-Fi connectivity?
One more question. After you have the printer connected to your wireless network and it's working, if you turn the printer off (via the power button), wait five seconds then unplug it then plug it back in and turn it on, does it connect to your network?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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See Wireless Help
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1. Why the original wireless network connection between the D-Link router and the 2Tb Time Capsule just stopped working? Was there some software change from Apple that "decided" D-Link wireless routers were no longer secure; and therefore the TCs could no longer connect to them?
A firmware update to the TC came along and you agreed to it without perhaps even noticing.. it then smashed your setup because Apple do not recommend the setup you were using and it is very poor.
2. Why it was not possible to extend the existing D-Link wireless network using the the new 3Tb Time Capsule?
Because it is such a poor setup that Apple have taken away your ability to choose it unless you know exactly what you are doing.
3. Is there is anyway that we can get back to a single wireless network based around the D-Link wireless router as the primary router connecting to the modem, where the 2 Time Capsules connect as "wireless satellite base stations"?
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