Wireless Elite Desktop Mouse

I love the Wireless Elite Desktop set...but, is there ANY way to KILL the LOUD MOUSE CLICK??!!

My keyboard model number is RK713A
Part number is 492904-001
That, plus a serial number is all the info provided.
Nothing designating Elite.
What was I thinking when I bought an HP ?
Oh yea, I wasn't !
IQ504 & IQ506

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Touchsmart keyboard and mouse - HP Wireless Elite Desktop Keyboard and Mouse?

Hi,
Is the keyboard that comes with the Touchsmart desktop the HP Wireless Elite Desktop Keyboard and Mouse?
Thanks!

My keyboard model number is RK713A
Part number is 492904-001
That, plus a serial number is all the info provided.
Nothing designating Elite.
What was I thinking when I bought an HP ?
Oh yea, I wasn't !
IQ504 & IQ506

Missing USB driver / dongle for HP Wireless Elite Desktop v2

Hello there,
I recently lost my usb driver / dongle for my keyboard and mouse (HP Wireless Elite Desktop V2). I am unable to use both keyboard and mouse.
What is the solution for this problem. Can you send me a replacement usb dongle / driver. I sincerely appreciate your help.
Thanks and regards,
Samy Pal

Samy,
The Elite Desktop v2 uses Link 5 technology but my understanding is there is no individual Dongles available.
You would have to buy a whole new Mouse, etc, etc. to get a new Dongle.
You can always contact HP Support directly for your area/country and ask them yourself.
HP tech support/ customer service phone number to call
This forum is a volunteer service and not a direct portal to Support.

Elite desktop mouse won't connect

HP Elite mouse right-click function not working.
Had another Elite mouse, but it won't connect to installed USB dongle.
Different versions need a different USB dongle?
John
This question was solved.
View Solution.

Hello thehatguy,
Yes the dongle needs to match the mouse, please find more information regarding wireless mouse troubleshooting here.
I worked on behalf of HP.

HP Link-5 not pairing a Wireless Elite V2 keyboard and a Wireless 3-button Optical Mouse

I recently purchased a Wireless Classic Desktop Keyboard and Mouse. However, I didn't like the keyboard and then purchased a Wireless Elite v2 keyboard which is much better. However, when I plugged in the HP Link-5 receiver, the keyboard worked fine but the mouse isn't getting paired up. I followed the instructions about placing the mouse near the receiver and pressing the Connect button but still the mouse doesn't respond. I need to plug in the receiver that came with the original keyboard and mouse in order for the mouse to work. However, this uses up another USB port and defeats the purpose of the HP Link-5. Any suggestions?

I have asked a number of times for information on these devices, but HP has not answered me. Can be very frustrating and I hope if enough people pressure them they will at least answer. We can decide if the answer is any good or not then. There is absolutely no documentation that I can find, especially with the Link-5 Bluetooth technology. For instance, the mouse has specific specs about how fast the resonse is to certain movments. I have asked but nobody seems to know, find out or care. Which it is, I wonder.
If they are NOT Link-5 compatable (whatever that means exactly) it apparently won't sync. It would be nice if they would tell us.... This also may help in the next decision to purchase HP equipment, if this is the kind of simple support they refuse or simply won't give out.
Jack

I don't have a wireless keyboard or mouse for my 2007 iMac, is there any way that can use remote desktop and access it from my 2010mbp.

i don't have a wireless keyboard or mouse for my 2007 iMac, is there any way that can use remote desktop and access it from my 2010mbp

Hi champrider,
You can use an application such as Apple Remote Desktop to control your iMac remotely. See this article -
OS X Mavericks: Allow access using Apple Remote Desktop
This help page will provide you with some other useful resources for Apple Remote Desktop -
Remote Desktop Help
Thanks for using Apple Support Communities.
Best,
Brett L

HP Wireless Elite keyboards (2) not communicating at all.

My HP wireless elite keyboard (no mouse) worked with my old laptop and another computer, plug and play, even if I didn't install any software.   However, it won't connect with my new ones.    Both the laptop and the other desktop it worked on have since crashed. Today I tried 2 HP Wireless Elite keyboards on a different laptop and 2 new desktop computers with no success.
Plugging in the USB hub, the computer says it loads the driver fine, but no output from the keyboards at all. I've tried:
Pressing and holding the connect button on the keyboards multiple times.
I loaded the software and the icon sees that the batteries are full.
I changed the batteries, anyway, to no avail.
Checked the control panel. The keyboard is shown in devices and printers and the status shows it's working fine.
I tried to the update the driver through Device Properties but it says the latest one is already installed.
I went to the HP site and downloaded new software, anyway, but no luck.
I've tried the above on 3 different computers. Two have Windows 7 64 bit and one has Windows XP 64 bit. Same results. I also have another HP Wireless Elite keyboard bought a few years ago but never opened until today.   It’s showing the exact same symptoms.
I notice that the blue light on the USB hub only stays on for a few seconds when plugged in (both of them). It doesn't turn on when the connect button is pressed nor when any key is pressed.    I thought this light used to flash all the time, or at least when I was typing, though it was plugged into the back of the computer so I could be wrong about exactly when it came on. I just remember the blinking used to be distracting at night.
I hate to have to buy new keyboards when I have two of my favorites right here. They weren’t cheap, either.
This question was solved.
View Solution.

I was finally able to get the keyboards to work. Turns out it was the TYPE of battery used. Duracell copper top, brand new Energizer Ultimate Lithium ($$), and Energizer Industrial did NOT work. I used the batteries that came with the new keyboard and it works. They just say Energizer on them, no special titles or adjectives afterward.
That is incredibly picky.

Mini wont recognize Microsoft keyboard (Wireless Entertainment Desktop 8000

Hello,
I just purchased a Mac Mini, and tried to connect a Microsoft Wireless Entertainment Desktop 8000 keyboard, one of their most advanced hardware options. The device connects to the Mac Mini via a single USB socket, and controls a wireless mouse and wireless keyboard via Bluetooth.
When I turned the Mac Mini on for the first time, it recognized the mouse, but not the keyboard. After selecting the language, I get a warning that the keyboard is not recognized, then it goes to a page asking me to hit the key next to the left Shift key. But after I hit that key, it just sits there with the message "Identifying your keyboard..."
I checked the Microsoft support site for any information about connecting the Wireless Entertainment Desktop 8000 to Mac equipment, but they don't seem to have any information on that topic. The device works fine with an older Windows XP system, without requiring any special drivers, so it should appear as a regular USB mouse & keyboard to the hardware.
Is there any way to debug the installation of this device at boot-time, before it fails at the auto-detection?
Thanks,
TI

Microsoft doesn't offer Mac support for that particular setup. Just XP and Vista support.
I knows that one might think that "Bluetooth is Bluetooth..." - But I have found that that isn't the case.
They do offer setups that are Mac-able. So does Kensington ... and others.

Does Microsoft Wireless Entertainment Desktop work with built-in BT?

Hi guys,
I was wondering if the Microsoft Wireless Entertainment Desktop 7000 (keyboard and mouse bluetooth combo) is working with the built-in bluetooth module (Satellite A300-1QM). Any experience anyone? I'd like to know if I have to use the bluetooth dongle (usb) that comes with the wireless desktop or if I can use the built-in Toshiba bluetooth.
Thanks in advance,
bedhead.

Hi guys,
thank you for your replies. I can now confirm that it works with the built-in bluetooth!
Happy Happy Joy Joy!!
Cheers,
bedhead.

Can a link 5 usb key paired with hp's wireless elite keyboard?

Hi, I have a link 5 wireless mouse and a old hp's wireless elite keyboard. I don't know if they both use bluetooth or one is bluetootha and the other 2.4GHz or not. But can a link 5 usb key paired with a hp's version 1 wireless keyboard? If not, how can I get a wireless usb key for my hp wireless eilte keyboard?

Hello,
A Link 5 USB mouse can be used with some devices and HP has listed them at the following link:
HP Link-5technology liberates USB ports
HP also introduced new PCaccessories with HP’s exclusive Link-5 technology. Link-5 allows users to connect up to fiveHP-compatible PC accessories with one receiver, freeing up valuableUSB ports.
There are no drivers orsoftware to install. Users simply press the ”Connect” button on aLink-5 device to pair it with their PC. The wireless receiver then“remembers” all paired devices, making Link-5 accessories ideal forthose using a PC in multiple settings such as the home, office orother mobile locations.
Link-5 delivers reliableconnectivity using 2.4-GHz wireless technology and has anintelligent sleep mode to ensure the longest possible battery life.The latest Link-5 accessories lineup includes:
HP Wireless Mini Keyboard: Just the right mobile companion fora tablet or entertainment PC, this full-featured keyboard islightweight and ultra-small in size.
HP Wireless Ultrathin Wireless Keyboard: Offering a stylishlook and feel, this keyboard is durable, full-featured and a greatvalue.
HP Wireless Elite v2 Keyboard: Featuring a sleek, ultra-slimdesign, this keyboard offers superb performance and comfort.
HP Wireless Optical Comfort Mouse: Offering a comfortable,secure grip for use in the right or left hand, this mouse featuresan optical sensor with adjustable sensitivity that works on mostsurfaces.
HP Wireless Laser Comfort Mouse: Using a laser sensor withadjustable sensitivity, this mouse delivers optimal performance andworks on most surfaces.
HP Wireless Mobile Mouse: Designed for users who are on the go,this mouse delivers reliable wireless connectivity at a greatvalue.
It is only mention v2 not v1, so not sure if it will work. You should not be able to buy a key, because each device is sold with their specific usb receiver, so the answer is, you cannot get one, except if you buy a new part.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

My Mac wireless keyboard and mouse won't reconnect

My Mac wireless keyboard and and mouse one day disconnected and I can't reconnect. They have new batteries.

Hi Saint Anne,
Happy Thanksgiving Day! Since both of your wireless input devices are not working at the moment, do you have a wired mouse you can use to straighten this out? Here are some troubleshooting steps to try:
Wireless Connection issue
Make sure Bluetooth is turned on
First, choose Apple () menu > System Preferences > Bluetooth and confirm that Bluetooth is turned ON.
The Bluetooth menu bar icon should turn:
Black if Bluetooth is turned ON and no devices are connected.
Light grey with three dots if Bluetooth is ON and at least one wireless device is connected.
Light grey (or disappear completely) if Bluetooth is turned OFF, or if the iMac is unable to communicate with the Bluetooth module.
Refer to the Bluetooth Menu Icon table below for more information on determining the Bluetooth status. If the Bluetooth icon does not appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then attempt to turn Bluetooth ON again.
Bluetooth OFF
Bluetooth ON and connected to wireless device
Bluetooth menu icon
Bluetooth status
Bluetooth turned on, but there are no devices connected to the Mac. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
Bluetooth turned on and at least one wireless device is connected. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then replace the batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse and select "Turn Bluetooth On". Note: Mac OS X won’t allow Bluetooth to be turned off unless a USB mouse is connected.
Bluetooth offline. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.
Make sure the wireless mouse and keyboard are turned on.
Mouse
Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery mode and ready to pair.
If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they're installed correctly.
Keyboard
Push and release the On/Off switch to turn on the Apple Wireless Keyboard.
When your keyboard is on and paired, and the batteries are charged, the light will glow steadily for several seconds, then turn off.
If your wireless keyboard isn’t paired with your Mac, the indicator light will begin to blink. This indicates your keyboard is in discovery mode and ready to pair with your Mac.
If the LED doesn't light up, remove the batteries to make sure they're good and that they're installed correctly.
Check preferences
From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
Click the gear icon and choose "Connect" to connect a device that is powered on.
To set up a new device, click the + icon and follow the Bluetooth setup assistant.
If the Mouse System Preferences pane is open and no wired or wireless mouse is connected, your Mac will immediately start looking for a wireless mouse (with Mac OS X v10.6. For Mac OS X v10.5, the Setup Assistant should open).
Keyboard or mouse intermittently stops responding
Click the mouse
Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mouse from the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low. Note: Choose Keyboard & Mouse from the View menu with Mac OS X v10.5. For more information on keyboard and mouse battery levels in Mac OS X v10.5, see Desktop computers: Troubleshooting wireless keyboard and mouse issues.
Press a key on the keyboard
Press a key on the keyboard to reconnect it with your Mac. It may take a moment for the keyboard to respond.
Check the battery level of the keyboard. Choose System Preferences from the Apple (), then choose Keyboard from the View menu and select the Keyboard tab. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
Check for signal interference
Wireless networks that operate on 2.4GHz may cause interference.
Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
Keep wireless devices within 10 meters (33 feet) of the Mac.
Avoid putting metal objects between the device and the Mac.
Mouse doesn't scroll up or down or side to side
For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
Navigating moves from page to page in a document or internet browser unlike scrolling.
Mouse does not track as expected (jittery, jumpy, slow, fast).
The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Mouse buttons do not work as expected.
The Mouse preference pane allows users to customize the mouse features to meet their needs.
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Keyboard has one or more keys that do not respond.
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
Choose System Preferences from the Apple () menu, then choose Language & Textfrom the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
Select Input Sources.
Select the Keyboard & Character Viewer checkbox.
Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
Make sure that "Show Input menu in menu bar" is enabled.
Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.
The Keyboard Viewer shows the keyboard layout.
Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
Try starting up into single user mode to determine whether a software issue is causing the issue.
Cheers,
Judy

Ultraslim wireless keyboard and mouse not working

Hi , I purchased the Lenovo Ultraslim Wireless Keyboard & Mouse (pn: 57Y4700) about 4 months ago for use with my T60 laptop (which i use with a docking station and large lenovo monitor at work).
Everything was woking fine until last Monday when I can into work after the weekend and neither the mouse or keyboard worked. I replaced the batteries in both, rebooted the machine several time, switch the USB ports for the nano receiver, but nothing seems to have worked.
I looked online for troubleshooting options, but did not find anything.
The mouse and keyboard don't seem to have a "sych" button - if I recall correctly everything worked right out of the box.
My theory is that the nano reciever was damaged (not sure how) -- but don't know how to proceed:
can the nano reciever be replaced;
any other options to troubleshoot;
any chance that this could be a software problem
Thanks

Hi coffee12345,
Welcome to the HP Forums!
I have read your post on your wireless keyboard and mouse not working with your desktop, and I would be happy to help you! To begin, I need to ask you a few introductory questions:
What is the Product and Model Number of your desktop?
What version of Windows are you using?
Is this a recent issue, or has it been like this since day one?
Are you using a USB hub to connect your peripherals or is it directly plugged into the computer?
Please re-post with the necessary information, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Wireless Classic Desktop Combo

I purchased my Wireless Classic Desktop Combo on December 5, 2013.
Today on July 24, 2014, the mouse stopped working. Without the mouse, the keyboard won't work.
The combo is 47 days out of warranty! Bummer.
However, I have a Logitech wireless mouse. With the HP mouse dongle and the Logitech dongle plugged into my computer via a 4-port hub, the keyboard now works.
This question was solved.
View Solution.

It is difficult to help you if you have not identified the HP product by its product name or product number.
Have you replaced the batteries in the keyboard and mouse with a fresh set?
Have you connected mouse and keyboard with the transceiver by using the connect button? (most wireless mice\keyboards of any brand have this)
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

TS3048 My early 2009 Mac Pro does not connect via bluetooth to my sound bar or bluetooth mini speakers. Both my wireless keyboard and mouse have no problems connecting. What do I need to do to connect to external bluetooth devices?

My early 2009 Mac Pro does not connect via bluetooth to my sound bar or bluetooth mini speakers. Both my wireless keyboard and mouse have no problems connecting. What do I need to do to connect to external bluetooth devices?

I would always have a wired keyboard and mouse on hand (need not be expensive ... any cheap wired devices will work). "Emergency recovery" procedures can activate features in random order, so the opportunity to select a recovery partition may pass before the wireless devices are recognized.
That will let you select the "turn on Bluetooth" icon.

I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).

I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).
On the Iphone and Apple TV I can connect to Netflix . . . it recognizes me and my account settings . . . and I can veiw all my recent programs and show titles, descriptions, etc.. But when I select one to watch I get a message saying:
"ERROR A PROBLEM OCCURED WHILE PLAYING THIS ITEM. TRY AGAIN LATER, OR SELECT A DIFFERENT ITEM. GO TO WWW.NETFLIX.COM/SUPPORT FOR MORE INFORMATION. (139)
Netflix support say there is nothing wrong on their end . . . that it is an Apple issue. They see the request for the show, the devices are registered . . . but it shows 0 bandwidth to the device.
My Apple TV did this when I first hooked it up a couple of weeks ago. Then after a few days started working with Netflix, for no apparent change . . . now doesn't again for the past couple of days (I think that it auto restarted the other night after a virus scan).
Very frustrating, and driving me nuts! Has anyone else had and been able to resolve this problem?

Troubleshooting
Apple TV2 update one day and netflix is browsing but not launching the actual content (error 139)
Ipad2 (another ios device) forces me to update netflix if I want to use it and I get the same error 139 on it.
**** now I have two not ways not working where prior to some update it was fine.
Nintendo Wii is still working ( mind you running an ancient version of netflix ) Dusted the Wii off and gave it to the kids use. Now they are happy again...
PC is also still working ( using some other flash client ) but that's just of interest, we're not going to be watching tv with that.
My wife's iphone 4s is still working. Odd.. still ios but for somereason I am not forced to update the version. So basically she could mirror stream up to the apple tv with it. Nice feature of Ios5. Later found out it is using 1.4 version of netflix. The most useful thing out of that is that all 3 of the devices are Ios and it was actually the iphone with the 1.4 version of netflix that still worked!
I heard from a friend who was on a different ISP he was still working so I took my appletv2 and ipad2 over to my brothers house who is on that same ISP as my friend and both started working. So the ISP is involved too!
Brought the appletv2 and ipad2 back to my house hoping it would maybe still work. No dice Broken again.
Searched the appstore for a decent packet analyzer and there isn't really anything. I was able to sniff the traffic with my PC and also on my juniper ssg5 confirmed that. Turns out port 80 traffic is actually failing and authorization is not happening. The other clients do not do this...
Asked a buddy from work who used to work at the ISP if he could make a call to some one who might actually know what is going on. He came back pretty quick and said yea they are trying really hard to get the beta patch in from Bluecoat asap.
So knowing that it was actually Netflix that changed when it hit 2.0 and in my case the ISP made the adjustment it's pretty safe to say this issue is going to be ongoing unless netflix changes again the way they authorize for licenses.
So that's the summary of what went right down the troubleshooting path but I'll tell what what didn't
2 calls to Netflix (useless... waste of time... they are too quick to blame anyone but themselves)
1 call to apple support (support call was going to cost more than it cost for me to change ISPs)
2 calls to ISP (through the normal means - regular support number)
So why is this intermittantly working sometimes? If you are lucky enough to authorize to an IP address that is not cached they voila you are going to get an authorization / a license to watch the show. Some people report after defribulating their appletv (reseting, rebooting, dns changes, you name it) they get it working. Over the past month we all seem to have got it working for some period of time only to lose it a day to two later.
It's now been several days since the beta patch to the bluecoat and 4 of us who have been communicating on the issue appear to be online all at the same time for those several days and that is a good sign that we might be out of the woods on the issue.
Hope this turns into something helpful for someone else out there.

Wireless Elite Desktop Mouse

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