Wireless printing failure...

I have an old MBP running OSX 10.6.8. Using a Canon MX870. Previously was able to print wirelessly from my MBP and iPhone flawlessly. The last few months it has been more and more unstable to the point that now I can't print wirelessly at all. Prints fine when plugged into the usb port.
I recently changed the firmware on my Time Capsule and got some improvements in overall stability and reliablitiy with wifi. Hoped this issue would get better but no such luck.
I have removed all printers, changed the network, added the printer to the network, added the printer to the MBP. Then when I print it acts like it will work. The computer says it is printing. The printer screen says it is printing. It does that for about a minute, maybe two, then I get this:
That's basically what it has done all along since it started failing.
Thanks in advance for any assistance.
TL

I am unable to add the wireless printer. The printer will work with a USB cable only.
2 different contacts at the Epson Online Chat have quoted 2 different driver versions.
Opening printer utility 3 in applications, shows 6.61 as the version.
I have also downloaded and installed a 2.12 version, which was also given to me as the version to use.
However, I am unable to add a printer to both my MacBook and an iMac, both on Mountain Lion. Nor can one mac ping the other mac. Nor can either mac ping the printer. Both macs can ping the router.
Yes, I was searching in the user library for the driver. I am not able to find the Mountain Lion Library where the system folder is.

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Continued wireless printing failure

I have struggled for weeks to get my network printing wirelessly.
I have a Macbook Pro and an iMac, both on Mountain Lion.
I can get my Epson PX710W to print with USB but not wirelessly.
I can ping the router from both Macs. I cannot ping Mac to Mac. I cannot ping the printer from either Mac.
The Macs have IP Addresses 192.168.1.2 and 192.168.1.5, the priner is 192.168.1.7.
I have downloaded the latest printer driver and installed it on both Macs, but don't know where to find it. This is a mystery and may be significant?
I cannot add the printer from the Print and Scan page except as a USB kind.
Can anyone please help?
Thank you.
John

I am unable to add the wireless printer. The printer will work with a USB cable only.
2 different contacts at the Epson Online Chat have quoted 2 different driver versions.
Opening printer utility 3 in applications, shows 6.61 as the version.
I have also downloaded and installed a 2.12 version, which was also given to me as the version to use.
However, I am unable to add a printer to both my MacBook and an iMac, both on Mountain Lion. Nor can one mac ping the other mac. Nor can either mac ping the printer. Both macs can ping the router.
Yes, I was searching in the user library for the driver. I am not able to find the Mountain Lion Library where the system folder is.

Wireless Print failure with 2575/Vista

I am trying to get my wife;s laptop to print through wireless to a 2575.
Network
Netgear 3300 router feeding Cisco swith
MAchines
HP desktop XP - ethernet
Linux desktop - ethernet
Dell laptop Linux - wireless
HP DVR9000 laptop - wireless
Printers
HP Laserjet 4 -Netgear pc100 print server ( I know it is old, but it keeps on working)
Samsung CLP Color Laser - ethernet
HP 2575 - ethernet
All machines except the HP9000 can print fine to the 2575 including the Linux wireless laptop. All other functions of the 2575 work ok on the HP9000; scanning, scan to, copying from SD, etc. The HP9000 can print to either of the other 2 printers and also the HP 8000 at her office.
Any print job sent to the 2575 from the HP9000 just goes into the spool until it finally errors. I downloaded/installed the Vista install software and the connection patch for Vista from the HP support site. No luck.
Bad as I hated to, I even used MS Fixit to try to resolve this. Just don't know where to go from here. I am not real great with MS trouble shooting anyway.
Any suggestions or guidance would be appreciated, as my wife want's to print her pictures.

Try installing a wireless print server.
Greetings from Northern Ontario, Canada

Can't print wireless "filter failure"

I recently upgraded to Maverick 10.9.5 from an earlier version of Maverick on my MacBook Pro. Suddenly, I am unable to print with either of my older printers on my LAN wirelessly, I have a canon 860i and and HP C8180. I get the same message "Filter Failure". Yes, I have taken both drivers off, restarted my computer and re-uploaded the drivers. This does not work. I reset my network thinking that might be the problem. Then I started reading on-line all these reports of people with the same problem with various brands of older printers. So, I'm thinking it's bad apple software. Is there a fix?
I can print using a usb cable.

Network Printer Troubleshooting
HP – Printer Not Found During Wireless Installation
HP – Wireless Printing Center
If you have the printers IP address open Terminal (applications/Utilities) and at the prompt type: ping {printerIP}. You will get a reply or failure.
Try resetting the printing system.
OS X Mavericks: Reset the printing system

Wireless Printing Doesn't Work

In February I had to purchase a Mac desktop computer due to the failure of my semi-old HP Windows computer. When we bought the Mac we also purchased a new printer since it would be cheap since we bought it with the computer. The printer is a HP Photosmart Plus B210a series model and so it has wireless printing. However, the only way to get the 'wireless printing' to work is if you first install the software. Seems good, right? No. After proceeding to turn off the printer like every normal person since you don' want to leave it on, everything goes wrong. If you turn the printer on at some time, the wireless printing won't work at all! Even if I disconnect and reconnect the WiFi to it and print the diagnostics page, where everything turns out normal EVERYTIME. This is quite thoroughly making me irate because to get the wireless printing to work again, you have to uninstall the software and reinstall it. I got so fed up with it the other night that I connected a USB cord to it, which totally defeats the purpose of the entire printer since it's suppose to be hi-tech for it's wireless printing and e-services ( which require WiFi). Can anyone please help me figure out how to have the printer continuously working so it doesn't just stop when I turn it off?
Solved!
Go to Solution.

By the fact that you desire the printer to be turned off, I would think that you probably shut off your computer and other devices as well? You do this every time you're done?
There are two schools of thought on this.
Turning it off:
- Reduces electrical usage versus leaving it on in low power or 'sleep mode'. In today's modern terms, you'll probably save about $40 a year.
- If you have a fan or cooling issue, such as you're in a tight space with no airflow, this can reduce heat and cause hardware to last longer.
- No one can access your machine or other devices when they are turned off. This prevents virus's from executing or running so long as the machine *remains* off.
Leaving it on:
- Allows programs to update automatically when you are not there, dramatically reducing the chances of getting a virus and also giving you the latest version of your software.
- Virus scans can be run *automatically* to fully scan your computer while your not there, making it unnessasary to do this when you're actually using the computer, and therefore speeding up the computer greatly.
- Instant-access to what you're doing, instead of having to wait for the machine and devices to turn on.
- If you're sharing files, folders, or printers, this makes them available on the network.
Computers and their accessory devices are designed to run 24/7, 365 days a year. They are also designed to be shut off every night, if that is your preference. However, I think the benefits of leaving things on greatly outweigh the benefits of turning things off. Again, however, it's a personal decision.
If you decide to turn your devices off after use, please spend the time at each session to download and make updates to your computer, especially WIndows Updates and anti-virus databases. Especially with the anti-virus updates, try not to access the internet until you have the latest anti-virus update installed.
I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

Bonjour iTunes Wireless Sync Failure

Looking to see if anyone has experienced any iTunes Wireless Sync issues: Network setup as follows:
2504 Wireless Controller running 7.6.100.10 and three 1602 AP's set for LOCAL Mode running CAPWAP, and running a Guest WLAN and a User WLAN.
We use a wide variety of Mac products (iPad, Mac Mini, AppleTV, iPhones, MacBooks), and are now experiencing iTunes Wireless sync failures. I have mDNS enabled, mDNS is added to the WLAN's and the interfaces, multicast is tuned on, IGMP snooping enabled, multicast is enabled on the wired infrastructure....the weird thing is all the other Bonjour features are working. We can push desktops to the AppleTV, Stream Music, Print, share files, etc iTunes Wireless Sync is not working. I've been watching the mDNS browser and using the Bonjour Browser on my MacBook and I notice a two odd things:
1) I never see a a Layer 3 Multicast MGID Entry with the Apple Multicast Network (224.0.0.251) populate in the Multicats Window
2) I have the service enabled for ITunesWirelessDeviceSharing (_apple-mobdev._tcp.local.) in my mDNS profile but I never see any device use that sting. While watching the mDNS browser I do occasionally see the follwing: _apple-mobdev2._tcp.local. which is generated from the iPhone 5's. I copied the string and created a new service and added it to my mDNS profile but still no joy.
Any advice would be welcomed
Chad

Please check the Itune version
Apple iOS v5.0+
for implementing ITUNE please foillow the below links.
http://www.cisco.com/en/US/products/hw/wireless/ps4570/products_tech_note09186a0080bb1d7c.shtml

HT4356 Up photos mart c7100 series wireless printer does not show up as a printer. Anyone found a fix for for use with ipad3?

Up photos mart c7100 series wireless printer does not show up as a printer. Anyone found a fix for for use with ipad3?

It sounds like the features are working through the USB connection rather than the wireless connection since it is still not seeing the networks.
Everything points to a hardware failure since the steps provided through the private message did not work and the wireless test showed it had failed. Sorry.
You do have some options at this point.
If it is under warranty, either standard or extended, you can contact HP support at 1-800-474-6836 to have it serviced under warranty.
If it is out of warranty, you can still contact HP support to find out all the options and the cost of each option. However, it is my opinion that this money would be better spend being applied towards a new printer.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Has anyone fixed wireless printing to HP LaserJet 1015 via AEBS Snow

Dear All
I've searched the forums, read numerous posts by HP Mac Architect (thanks BTW for your amazing efforts), tried various things, and still can't get wireless printing back on my HP LaserJet 1015.
My set up is:
Intel Core Duo 20" iMac, 10.6.1, running latest version 2.2 HP drivers (383Mb download)
Airport Extreme Base Station Snow, running firmware 5.7
HP LaserJet 1015 connected to the USB port of AEBS
Worked in 10.5.8. Absolutely nothing in 10.6.1 - not an initial page, nothing after resets or restarts, nothing. It has also scuppered wireless printing to the 1015 from another iMac on the network running Leopard 10.5.8.
I have tried the following:
1) Usual stuff - restart AEBS, restart computer, switch off printer, unplug AEBS 30 seconds, reconnect printer
2) Deleting all HP stuff from Library/Printers, Library/Printers/PPDS/Contents/Resources, System/Library/Extensions, restarting, reinstalling HP drivers version 2.2, re-adding printer
3) Add the printer via Bonjour, using plain driver, Gutenprint driver
4) Add the printer via IP printing, HP JetDirect - Socket, using address of base station +/- the port, using either plain driver or Gutenprint driver
5) Tried the ipstat stuff in the terminal to get CUPS to accept the URI
6) Tried downgrading firmware of AEBS to 5.6 then 30s off, then back to 5.7, 30s off, then re-add the printer
The error messages I get:
Initially 'communication failure'
Then 'client-error-not-possible' from the other iMac
Now mainly 'unable to open device (read failure)'
I have yet to try the HPIJS drivers but before I do so has anyone else had any success or tried any other things I've not mentioned?
Do I need to wait till 10.6.2 or buy a new N base station or buy a new printer or what?
Thanks in advance

mwong,
At the moment, there is no way I know of to get the LaserJet 1015 printing through the USB port any Airport base station that isn't running a firmware version of 7.4.2 (ie an 802.11N compatible Airport). Some people have had some luck on newer G's running 6.3, but I haven't seen anyone report success with 5.7 yet. At the moment, there is nothing we can do from our end to fix the issue.
Just trying to help.
Andrew

Wireless printer not responding, mac says no connection

wireless printer has been working fine for months,, now mac says no connection,, wireless printer says it is all ok full signal,repeated diagnostics send me in circle
unplugged all,, rebooted all, still mac says printer not connected

If you have the printers IP address open Terminal (applications/Utilities) and at the prompt type: ping {printerIP}. You will get a reply or failure.
Network Printer Troubleshooting
Try resetting the printing system.
Reset Printing System
WiFi Printer to WiFi Network - Connect

Wireless Printer address lost at PC RESTART

HDW Config: PC1 is XP SP3 hardwired (network cable) to BEFW11S4v4 (Most current firmware); PC2 is Wireless using WUS11 v2 ; Printer is HP 6988 Wireless.
SW Config and settings when failure still occurs: With or without Antivirus(AVG), Firewall (ZA, not msft), With or without WEP Key and with 64-bit WEP; XP at current SP3; 6988 set to use 806.11b all the time.
Other posts with no solution:
http://h30434.www3.hp.com/psg/board/message?board.id=Networking&thread.id=1115
http://www.dslreports.com/forum/r21815028-HP-6988-wireless-connectivity
Problem simplified: PC1 (DHCP in .20-.26 range) that is hardwired to router can not find the printer after PC restart (PING to the printer 192.168.40 a static address) fails.
PC2 (static address 192.168.22) which is wireless has no problem pinging printer. If I switch PC1 to wireless mode, it also is successful every time even after PC restart.
So, problem is only on a PC hardwired to router trying to locate a wireless printer after a PC restart. If I cannot get to the printer, but cycle my router (unfortunately killing my other PC connections) the address becomes available (can now ping) and I can print to it.
Question: How is connection between printer and PC through the router established? How does my PC find out that there is a printer at 192.168.1.40 without me having to power-cycle the router? Sounds to me like one of the devices isn't abiding to protocols.
Any assistance would be greatly appreciated.
Message Edited by tpanc13 on 02-22-2009 01:19 PM
Message Edited by tpanc13 on 02-22-2009 01:21 PM

Router is fine. I connected PC2(laptop Windows/ME) via network cable and its XIRCOM Cardbus Ethernet 10/100 card and it has no problems seeing printer on 192.168.1.40.
Looks like its either XP or my NIC, Intel Pro/100 VE Network Connections. According to DELL site, I am at most current adapter driver(?) for it, but I did pull a newer "package" (don't know driver inside yet). Hesitated putting it on after it said I needed to delete old one first. I'll pull Dell driver (same as mine) for back and proceed with that way.
Can anybody think of anything in XP that could be corrupted

2101nw wireless print server

When I use this print sever on my laptop nearly everytime I log on it crashes to a blue screen unfortunately it does not stay in this state long enough to get the error code.
If I uninstall the server I get rid of this issue. I have tried using thelatest drivers but still get this issue.
I have no problems with using the server or printer apart from this.
Laptop is a Vaio with Windows Vista OS
I have installed it on my old desktop with an XP OS with no issues.
Anyone got any ideas

Hi,
I have used this print server no problem since late June 09 then it refused to connect to my wireless network today.
At noon, I checked the device status from my laptop and saw that there was one bar signal. I moved the print server closer to the wireless router but there was no improvement. At that time, I checked the router and it showed the device still connected to it. I could ping it from the router but I was unable to "connect" my laptop to it to print. After an hour or so it no longer connected to the router. I am pretty sure that I saw it dying.
I decided to uninstall the software then reinstall it. When performing the re-installation, the software could detect my wireless network, but it failed to connect the print server to it. Manually entering the IP address, subnetmask, etc... does not help. I tried the reinstall on my wireless laptop and my wired desktop. In both case the software, via the print server I believe, showed the wireless networks in range and the signals strengths.
I also notice that the wireless signal it detected was unstable, weak and strong at times, while in fact I checked all my other wireless laptops and devices (Blackberry, Epson wireless printer) receive excellent signal. This means THIS device reception is UNSTABLE and this might cause failure to connection.
I have not changed anything of my network since the successful setup. The device just simply stopped recognizing the network.
BTW, I use an IBM X61 laptop. It has no problem last two years until yesterday I got several blue screen of death. I notice this symptom disappeared since I removed the wireless print server software.
I searched the support/faqs but I found no answer to this problem other than "checking the power" suggestion. I have not contacted HP yet. I hope HP can look into this matter an give some practical advice rather than asking me to check the power supplies of the device and the router.
Message Edited by ironbadge on 08-13-2009 08:21 PM

HP Officejet 8620 Pro - repeated printer failure

An employee has a problem with a printer. It keeps saying "printer failure" Please restart it....over and over. Then it says contact HP if the message keeps showing up. lol!! that isn't very helpful at all. After an hour of trying to "contact HP" I have resorted to this forum for help. Can anyone help me? This printer is unavailable for chat and phone support points me to online. Round robins are supposed to be non-existent....except for support at HP Thanks

HI , Thanks for reaching out to the HP Support Forums! I understand that there is an error message, which reads 'Printer Failure' on the HP Officejet Pro 8620 e-All-in-One Printer. I also see that you would like the contact information for HP Technical Support. I would like to assist you. Here's a document I would recommend that you try, HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays.
HP Officejet Pro 8600, 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - An 'Ink System Failure' Error Message Displays on the PrinterThis document is for HP Officejet Pro 8600, 8610, 8615, 8620, 8625, 8630, and 8660 e-All-in-One printers.An 'Ink System Failure' error message displays on the printer control panel. The printer does not print. IMPORTANT NOTE: If a similar message displays with ' Printer Failure' in the title, go to A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays on the Computer. If you see 0X6 in the error message, go to this link. If not continue.Step 1: Use genuine HP ink cartridgesIf ink cartridges are loaded in your printer that are not compatible with your printer, it might cause an error message.Video of replacing an ink cartridge The following video demonstrates how to replace cartridges. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Step 2: Reset the printerResetting the printer might clear the error message.Turn the printer on, if it is not already on.Wait until the printer is idle and silent before you continue.With the printer turned on, disconnect the power cord from the rear of the printer.Unplug the power cord from the wall outlet.Wait at least 60 seconds.Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.Reconnect the power cord to the rear of the printer.Turn on the printer, if it does not automatically turn on.The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 3: Remove the ink cartridges, and then check the error messageRemoving the ink cartridges and checking for the error message can help diagnose the printer issue. Remove the ink cartridges, and then check for the error message.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the ink cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.Figure : Open the ink cartridge access doorMake sure that the colored dot on the ink cartridge label matches the colored dot on the carriage slot.Figure : Colored dot on the ink cartridge label should match the colored dot on the carriage slotPush in on the front of the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.Figure : Remove the ink cartridge from its slotRepeat these steps for the other ink cartridges.Close the ink cartridge access door.Figure : Close the ink cartridge access doorLook at the control panel.If the printer displays an 'Ink System Failure' message on the control panel, then skip to Update the printer firmware.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then continue to the next step.Step 4: Clean the ink cartridges, and then check the error messageCleaning the ink cartridge contacts and replacing them one at a time can help determine if a specific ink cartridge is causing the error message.Gather the following materials:Distilled or bottled water (tap water can damage the ink cartridges)A clean, lint-free clothA clean, dry cotton swabLightly dampen a clean, lint-free cloth with bottled or distilled water.Gently wipe the copper-colored contact on one of the ink cartridges.Figure : Copper-colored contact on the ink cartridgeWipe the contact with a dry lint-free cloth before proceeding to the next step.Repeat steps 2-4 for the three remaining ink cartridges.Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.Figure : Push the ink cartridge forward in the slot until it clicks into placeClose the ink cartridge access door.Figure : Close the ink cartridge access doorCheck the printer control panel to see if the error message persists.If the 'Ink System Failure' message displays, replace the ink cartridge you just reinstalled. If you have replaced the ink cartridge and the error message persists, continue to the next step.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then repeat steps 6-8 for each indicated ink cartridge remaining. If you have cleaned and replaced all of the ink cartridges and the 'Ink System Failure' message displays, continue to the next step.If the error message does not display, you do not need to continue troubleshooting.Step 5: Update the printer firmwareUpdating the printer's firmware might clear the error message. Update the printer firmware. NOTE: The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.From the home screen on the product control panel, touch the ePrint icon ().Wait for the product to connect to the ePrint server. The ePrint status displays.Touch Settings on the bottom left corner of the screen.Touch Printer Update, and then touch Check for Update Now. NOTE: Check for updates every week to make sure that you are getting the most out of your HP product.If the error message persists, continue to the next step. Step 6: Remove the printheadIf there is paper obstructing the printhead or if the printhead is not seated correctly, it might cause an error message. Turn on the printer, and then remove the printhead.Press the Power button to turn on the printer, if it is not already on. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. Allow the carriage to move to the cartridge access area, and the carriage stops moving.Figure : The slot on the side of the printerDisconnect the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, gently lift and remove the printhead from the carriage. NOTE: Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.Figure : Remove the printhead CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Nozzles and electrical contactsNozzlesElectrical contactsPlace the printhead assembly (with the cartridges still installed) upside down on a clean sheet of paper. CAUTION: Do not leave the printhead assembly outside of the printer for an extended period. Doing so can result in damage to the printhead or the printer.Figure : Printhead upside down on a clean sheet of paper Step 7: Inspect the carriage path where the printhead sitsUse a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, errors are likely to occur.Use a flashlightPaper jammed in carriage path Step 8: Insert the printhead, and then lower the carriage latchReinstall the printhead, and then check to see if the error message persists.Grasp the sides of the printhead and turn it right side up with the nozzles facing down and the electrical contacts facing away from you.On the front of the printer, insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats. CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Insert the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Carefully lower the carriage latch to secure the printhead.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on. NOTE: The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 9: Reseat the printhead up to three timesSometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times. NOTE: You do not need to remove the printhead from the carriage.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.Figure : Open the cartridge access doorSlot on the left side of the printerUnplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.Figure : Slightly lift the printheadReinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.Figure : Reseat the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Lower the carriage latch.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 10: Use an automated tool to clean the printheadLoad the paper into the input tray, and then use an automated tool to clean the printhead.Load unused, plain white paper into the input tray.On the printer control panel, touch the Right Arrow () to display additional options.Touch Setup (), touch Tools, and then touch Clean Printhead.Wait until the printhead cleaning sequence completes and the report prints.If the error message persists, continue to the next step. Step 11: Replace the printheadIf you have completed all of the preceding steps and are still experiencing a problem, contact HP to replace the printhead.If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.If the error message persists, continue to the next step. Step 12: Service the printerContact HP, and then service the printer. Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

HH5 and Wireless Printer

Just had my HH5 delivered, all up and running in terms of the access to the web, email client, and wireless devices such as TV and Ipads etc but I cannot get my wireless printer to work.
The printer can see and link to the hub, the printer shows up in the printer section of the network on the BB Desktop help screen, but I can't seem to see the printer in the Wireless device list under the Hub admin application.
I have been trying all sorts of people to help who are telling me all sorts of issues that I have done and still no success, I don't particularly want to pay £30 for a "tech expect" to show me a box that I haven't ticked or unticked or something like this which really should only be a 2 minute fix.
My HH4 and printe worked fine. ANy ideas anyone?

Hughes1973 wrote:
keith
It is linking to a 169.254....... Ip address, the printer seems to be fine in connecting to the actual hub, just the bit after that doesn't seem to work.
I will try your suggestions when I get home this evening and let you know how I get on, many thanks
Ben
That is not a valid home hub address, its a default local address, issued when the printer cannot get a valid IP address from the home hub, due to a connection failure.
It will not work with this configuaration.
Did you delete the old wireless connection from the printers setup, and then rescanned for the new hub, and entered the new wireless key?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HP AIO Remote shows wireless printer offline when it is online and can print to it.

HP AIO Remote installed on my Windows 8.1 Yoga 2 shows my wireless printer is offline, when it is online and I can print to it wirelessly. How can I get it to recognize my wireless printer is online wirelessly? AIO Remote will only recognize the printer is online when the USB in connected to the Yoga 2.

Hi rpmcintyre,
Thank you for the additional information. I apologize for misunderstanding. I just want to confirm that the HP AiO app that you downloaded onto your Windows 8.1 computer is showing your printer as offline when you are able to print wirelessly to the printer.
I have two different documents for you. The first one is How to Use the HP AiO Remote App for Windows 8. It has a FAQ section at the bottom of the document with trouble shooting steps. I have also included the Supported Printers for the HP Scan and Capture App.
If the above documents don’t assist you, would you please let me know which make/model/product number of HP printer that you have? How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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HP webservices tab not available when using HP Jetdirect 2700w wireless print server

I recently bought HP Laserjet Enterprise 500 m551 dn color laser printer with HP jetdirect 2700w wireless print server ( one day old at this time).
I was able to configure the device and enable/ use eprint services using the embedded server with a wired connection.
However when I attach a the mentioned wireless print server, the "Webservices" tab disappears from the configuration website, the printer reports that the eprint services are not enabled and ofcourse hp eprint or google cloud print do not work. The printer appears offline at eprintcenter. Everything else works fine.
On the product website for the wireless server, it clearly states that this is compatible with eprint services.
What am I doing wrong.
Arjun
HP Laserjet Enterprise 500 m551 dn color laser
HP Jetdirect 2700 w wireless print server
Win 7 Ultimate x 64
Netgear WNDR 4500

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Jetdirect board here:
http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/bd-p/bsc-254
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Wireless printing failure...

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