Wishy washy

Hi there
We have a CP3505n laserjet printer and we have all HP cartridges in it and I have run diagnostics and troubleshooting tips and it will not print well, the colours are washed out and we need to print photographs and the quality is awful. Does anyone have any ideas - do I need to clean something?
thanks
Helen

Clean the printer using the printer control panel
1. Press Menu.
2. Press to highlight CONFIGURE DEVICE, and then press Select button.
3. Press to highlight PRINT QUALITY, and then press Select button .
NOTE: If your printer has an automatic duplexer (HP Color LaserJet CP3505dn and CP3505x), go to step 7.
4. Press to highlight CREATE CLEANING PAGE, and then press Select button.
5. Remove all paper from tray 1.
6. Remove the cleaning page and load it face-down in tray 1.
NOTE: If you are not still in the menus, navigate to PRINT QUALITY using the above instructions.
7. At the printer control panel, press to highlight PROCESS CLEANING PAGE, and then press Select button.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

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    Hi there
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    Hi,
    Each model of printer has a cleaning procedure, some can do from the printer control panel under Tools, some can do from a computer and nearly all of them can do both ways. I don't know your printer, what is it ? Please try from its control panel
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    (b) Touach Tools
    (c) Touch Clean Printheead.
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    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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