Word 2013 Not Saving Settings

Running Word (Office) 2013 with Windows 7 64-bit.
It will not save any of the changes we make within Word itself. I am aware of the Normal file and have tried wiping that away to force Word to regenerate a new one, and it still does the same thing.
Couple of examples: I can go into Word Options, enable the developer tab, disable the "Welcome" splash screen and turn on a ruler. It all works until I close Word, then all of the settings go right back to the way they were before. Every time the
PC restarts for Windows Update or any other reason, all created macros are lost and provided with an error that says "Normal.dotm is in use by another person".

"Normal.dotm is in use by another person".
Are you sharing normal.dot between users? If this is the case, then please note that this is not the way to use normal.dot. Normal.dot is an individual user file.
This could also be due to some add-in problem. I'd suggest you disable each Word add-in one at a time in order to determine which one is causing the warning message.
You can do this in: FILE>Options>Add-Ins, in the Manage list, click
COM Add-Ins, and then click Go. Uncheck one of the add-ins in the list and click
OK.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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