Word 2013 Track Changes Not Showing New Author Changes

The .doc file has multiple comments, deletions and changes (all showing in bubbles) but when the author makes any new changes, the bubble fails to appear and the text remains in blue. If the same author deletes the text moments later in the same session,
with or without save, the bubble appears saying that the author made a deletion. There are also a few occurrences of past changes having a redline without the bubble. All files are local to a machine added to a domain with a domain user. I am unsure of the
Word version that created the file as it was emailed from another company. I've tried copying and pasting to a new format/same format and saving into a new format (.docx.) Any ideas?
Thanks,
Cory

Our office has been struggling with a related problem that maybe you can solve. Basically, the same person is repeatedly given a different reviewer name as they work in a document (presumably every time the document is autosaved). For example, if I work
for an hour adding edits or comments on a document by the time I'm ready to share it it will look like five different people made changes.
The Inspect Document fix works great to remove all the extra reviewer names, but it changes them all to 'Author'. Do you know how to then either a) change 'Author' to the reviewer's actual name or b) stop Office from assigning multiple names to the same
reviewer. Also, we've tried checking 'Always use these values regardless of sign in' under General to no avail.
Thanks - your fix is the closest we've come to a solution and it's greatly appreciated.

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Word 2013 Track Changes Not Showing New Author Changes

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