Word from MSI on the Audio Problem

Question

Here is a letter that MSI sent me last night.
Quote
Richard & Glenn,
I have taken some time to read through the audio posts in the nforce forum. There's a lot of posts but it's difficult to find the problem cause based on those posts.  I understand the frustration of having the problem which results to a lot of MSI bashing posts. So, we need to find some direction in order to find the solution. I know you are doing that right now, keep up the good work.
Just my observations & suggestions:
1. Not all are having the BKSOD problem
2. As you know, the board has been out at least a year meaning most of them should have a working system for at least some months before experiencing the problem. So please help find out what have they changed in their config that might caused the problem? I can only guess the problem started after people updated their drivers from nvidia website.
3. Is there anyone who can have a pattern for duplicating the problem easily? As you know, it would be very difficult for us to solve a problem which cannot be seen in the first place.
4. There are 2 kinds of sound setup, one is with on-board sound (2 channel)while the other is with the CNR sound (6 channel).
5.  I have seen 1 or 2 posts which claimed to have solved their problem after going back to some old driver version. Maybe you can convince them to go back to MSI original drivers or older drivers of Nvidia.
MSI
As you can see, MSI does have an interest in solving the problem.  Has anyone tried going back to the original Drivers from the MSI CD?
Also it would be helpful to try and nail down when the problem started occuring.  When was it? 1 month, 2 months, 5 months ago?
Richard

Answer 1

Since I don't play games a lot I don't experience this problem often, but I experienced it for the first time while playing Warcraft III. I could play for anywhere from 1-3 hours but eventually the system would lock up with a black screen. Before that I had only played a few other games (mostly Counter-Strike) that did not have this problem.
Switching back to the 1.05 drivers solved my problems with Warcraft III.
Later I wanted to have the audio control panel from the 1.13 drivers back and since I didn't play Warcraft III anymore at that point I just installed them. I noticed that when playing DVD's on my computer the system would freeze after approx. 30 mins - 1 hour. I tried this several times before switching back to the 1.05 drivers. That solved the problem again.
I think it is fair to conclude that for me the problems started after upgrading from the 1.05 drivers. It is very difficult to describe how to reproduce this problem exactly, but on my system the easiest way is to play a DVD movie using the 1.13 drivers for about one hour.
I am using the Dolby Digital output since I have a DD receiver.