Workflow not Progressing

My agency has a custom approval workflow comprised of seven steps.  Beginning in step four we have a few different ways the workflow can progress:
- it can be completed at step four;
- it can be routed to step 5 (which, in turn can be routed to step 6 or step 7); or
- it can be routed to step 7 to be completed.
Our workflow is connected to an InfoPath form.  We came across an issue where a user did not mark the appropriate checkbox in step 4 to complete the request and so it was mistakenly routed to step 7 for completion.  We are attempting to add a new
checkbox to the form to allow a user in step 7 to route the item back to step 4.
In the InfoPath form we have 3 buttons available in the Step 7 view:
      - "Award" which sets the PRStatus field to "Awarded";
      - "Reject" which sets the PRStatus field to "Rejected"; and
      - "Cancel" which closes the form
In our SharePoint Designer 2013 workflow we added the following:
      If CurrentItem:PRStaus equals Rejected
      and CurrentItem:S7-Checkbox equals yes
            Email Approvers
            then set WFStatus to Pending in Step 4
            then set workflow status to Rejected
            then stop the workflow and log CurrentItem:PRStatus
We have an almost identical condition setup in step 4 wherein a user can check a box and route the item back to the step 3. That condition is functioning, but this one is not progressing in the workflow and remains at step 7. Is there something we may be
missing?

Hi Jessica,
If convenient, please post the full workflow designer in brief to us, in case there are too many conditions.
As I understand, you are using SharePoint designer 2013 workflow, and would like to go back to previous step in some condition. We could use Transition to Stage action to go back to previous stage.
Regards,
Rebecca Tu
TechNet Community Support

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