Workflow of Service module

Hi
According to my client requirement two things are needed in service module:
1. Free Service (after sales)
2. Paid Service.
Please explain the workflow of service.
How this can be managed in service module?
tHANKS

Hi Malhotra,
Creation of Warrenty Template
Administratio->Service->Contract Template
In that Contract template fill the necessary field like
1.Name(Ex : 24 Months,12Months etc..)
2.Type
3.Duration etc..
Link the Contract Template in Item Master Data
1. In Item Master Data->General Tab->Choose Manage Item by Serial Number
2. In Item Mastr Data->General Tab->Link the Warrenty Templates.
*Close the thread if issue solved.
Regards
Jambulingam.P

Similar Messages

DB Connection in Oracle Self Service Modules

Hi,
I have one question about oracle Self Service modules.
I am using Oracle Ebusiness Suite 11.5.10 on Oracle 10g database.
What database user it connects to when we login to Oracle Apps Self service modules?
Assuming that its 'APPS' db user, can I change this db user to some other user ?
We are planning to archive and purge the workflow tables to another database and want to access that
data using db link.
So, we want to access archived data stored in other database using the db link.
Can somebody explain me how to achieve this?
Thanks,
DR

What database user it connects to when we login to Oracle Apps Self service modules?Apps user.
Assuming that its 'APPS' db user, can I change this db user to some other user ? You cannot change this user as it is not easy to do that, plus you would lose support (unless you have your own custom module).
We are planning to archive and purge the workflow tables to another database and want to access that data using db link.
So, we want to access archived data stored in other database using the db link.
Can somebody explain me how to achieve this?Is it OK for you to create a user like Apps user with read only privileges? If yes, have a look at the following link:
Apps - Read Only Schema in Oracle APPS 11i
http://oracle.anilpassi.com/read-only-schema-in-oracle-apps-11i.html

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

How to configure link between 2921 and SM-D-ES3G-48-P EtherSwitch Service Module

hi,
I can't do that like the procedure given by Cisco.
http://www.cisco.com/en/US/partner/docs/routers/access/interfaces/software/feature/guide/eesm_sw.html#wp1942894
Cisco Procedure :
interface gi10/0
ip address x.x.x.x x.x.x.x
service-module gigabitethernet 1/0 session
My result :
R2921-8CPITR-1(config)#int gi 1/1
R2921-8CPITR-1(config-if)#ip address 2.2.2.2 255.255.255.192
% IP addresses may not be configured on L2 links.
R2921-8CPITR-1(config-if)
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1.1 ?
% Unrecognized command
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1 ?
<cr>
R2921-8CPITR-1(config)#
the session is not possible also ?
R2921-8CPITR-1#service-module gigabitEthernet 1/1 sess
 ^
% Invalid input detected at '^' marker.
R2921-8CPITR-1#
The routeur said that it's not a L3 port, so how to configure it to allow communication between the 2921 and the card ?
Is there a bug with that version I'm in 15.1(4)M4 ????
R2921-8CPITR-1#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 20-Mar-12 18:57 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)
R2921-8CPITR-1 uptime is 19 hours, 21 minutes
System returned to ROM by power-on
System restarted at 16:00:45 GAB Fri Sep 14 2012
System image file is "flash0:c2900-universalk9-mz.SPA.151-4.M4.bin"
Last reload type: Normal Reload
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco CISCO2921/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID FGL1618119E
6 Gigabit Ethernet interfaces
2 terminal lines
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)
License Info:
License UDI:
Device# PID SN
*0 CISCO2921/K9 FGL1618119E
Technology Package License Information for Module:'c2900'
Technology Technology-package Technology-package
 Current Type Next reboot
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc None None None
data None None None
Configuration register is 0x2102
R2921-8CPITR-1#

Same issue here.
I just waited a few minutes and the interface went down and back up, this time it was a L3 interface.
My guess is that it was booting the switch module IOS, and it detected it until it was fully booted:
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:26:52.795: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface GigabitEthernet0/0, changed state to administratively down
Apr 11 05:27:46.947: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to administratively down
Apr 11 05:27:47.031: %LINK-5-CHANGED: Interface GigabitEthernet0/2, changed state to administratively down
Apr 11 05:27:47.083: %LINK-5-CHANGED: Interface GigabitEthernet1/0, changed state to administratively down
Apr 11 05:27:47.895: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
Apr 11 05:27:48.083: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to down
Apr 11 05:27:49.283: %IP-5-WEBINST_KILL: Terminating DNS process
Apr 11 05:27:52.499: %LINK-3-UPDOWN: Interface GigabitEthernet1/1, changed state to up
Apr 11 05:27:53.087: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 16:50 by prod_rel_team
Apr 11 05:27:53.255: %SNMP-5-COLDSTART: SNMP agent on host Router is undergoing a cold start
Apr 11 05:27:53.499: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to up
Apr 11 05:28:21.435: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
Apr 11 05:29:22.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to down
Apr 11 05:29:22.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Router>en
Router#sh ip int brief
Interface IP-Address OK? Method Status Protocol
Embedded-Service-Engine0/0 unassigned YES unset administratively down down
GigabitEthernet0/0 unassigned YES unset administratively down down
GigabitEthernet0/1 unassigned YES unset administratively down down
GigabitEthernet0/2 unassigned YES unset administratively down down
GigabitEthernet1/0 unassigned YES unset administratively down down
GigabitEthernet1/1 unassigned YES unset up down
Vlan1 unassigned YES unset down down
Router#
Apr 11 05:29:46.106: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to upconf t
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)#int g1/0
Router(config-if)#ip add 1.1.1.1 255.255.255.0
Router(config-if)#no shut
Router(config-if)#
Apr 11 05:30:09.046: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:30:10.046: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Router(config-if)#end

Sales Quote and Sales Order for Service Module.

Hi All,
I have a scenario with one of the customer where they have a Service Department. The customer is into installation and servicing of Air conditioning systems.
The scenario is as mentioned below:
Customer does the installation of Air Conditioning work and then provides service to the same, if contract mentioned that service is also to be provided by same team. There are also times when the customer quotes only for Servicing of the Air Conditioning in the Projects where the installation is not done by them, but a third party. In such case the customer sends his Sales Quotation for taking up the Servicing of the Air Conditioning (AMC for a year), to be provided to the principle client. If he wins the opportunity then the same will be transferred to Sales Order.
Now in SAP Business One the Service Module starts only with Service Contract and Service Warranty Templates. This is considering that the equipments are delivered by the Contractor him self. This scenario is fine.
But for equipments which are not delivered by the customer, then manual Customer Equipment Card can be prepared and then service contract created to it. But here there is a disconnect between the Quotation that they send to principle and attaching the Sales Order, if the Service Bid is won by Customer. If i need to keep a reference as to which Sales Order was received by Customer from Principle in Service Contract, there is no provision for same.
Is there any way i can do it other than creating a UDF and linking the sales order number to Service Contract and not developing any screens for same?
Require all your valuable inputs..
Regards
Rohan S. Kamble

Hi Rohan........
There is no such standard field in Service Contract to attach Sales Order. You can create UDF else you can have FMS and map it to remark field.
And when you copy it to service call you can attach the same SO at Activity level or it will be attached automatically as yiu are defining it into the service contract.........
Regards,
Rahul

Steps to create Service Notification in Customer Service Module

Hi,
Can anyone let me know the steps involved and the process to create Service Notification in Customer Service Module.
Regards,
Ram

Hello SAP Guru's,
I am Shankar from chennai.
At present i have assigned to do the Customer Service process for our project.
I had tried the BPP method for doing it.
When i tried the Depot repair process from BPP i got error during billing process.
Can any one guide me with the step by steps procedure to do the senerio.
i searched the web for the process. but i couldnt able to find it.
If any one has the complete step by step procedure to do the process pls help me.
my id is ponshankar gmail com.
Thanks in advance
Warm regards,
Shankar

Ipod service module has encountered a problem and needs to close

I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
packard bell Windows XP
packard bell Windows XP

I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
Using MSCONFIG to troubleshoot conflicts in Windows
do you still get the crash after the selective startup?

Service Module - Contract Template

Hello Experts,

We plan to implement service module in our SBO8.8 (pl6). I've been reading subjects about it for several weeks and do some testing. We've been using SBO almost about 1.5 years and trying to utilize its capabilities from time to time.

Our requirements for Service Module consist of 2 scenarios,

- Serial numbered items.
Create contract templates with "serial number" contract type.
Set automatic creation in General settings for customer equipment card (CEC).
Assigned to item in item master data.
Whenever delivery or A/R invoice made, CEC made automatically "per serial number" bassis,
while Service contract also automatically made in "per delivery/AR invoice" basis.

The questions I still wonder are,
1. In which part of the setup tells SBO to create Service contract automatically?
The reason I asked is, what happened if there are 2 differenct contract template? one based on serial number, and the other one
based on customer. When I got to choose which Contract Template to use?
This would be the same with how can I choose contract template in Item Master Data general tab when I want to assign
contract template based on Customer/Items Group contract type?

2. When the customer make a complain, and the item needs to be send back for repair. How can I received this item without
using the Return/AP credit memo windows? 
The reason is, the item has been sold to distributor, distributor sold to dealer, and
then dealer sold to end user. While the end prices in between are beyond our control, we do not know what amount to put on
return/AP credit memo form. Is there a way we could just received it without involving journal entry (the amount)? and after repair, delivery it back to customer.

3. Item A sold to Customer A, item B sold to Customer B. Then in reality, Customer A sold item A to Customer B. In our database, both CEC and Service Contract for item A will be under customer A. When customer B calls to make service call, how do we choose
that item serial number (being sold to customer A) for the service being made for Customer B?
I tried to choose the serial number first on the servic call windows to bring that specific items, apparently Customer A automatically
filled in the customer field. If I tried to change the customer, the serial number field will be gone and can only be updated by
items belongs to Customer A.

- The second scenario would be how to give service contract to customer whom items they bought mosly are managed by batch.
It almost the same with question #1 above. When do we got to choose to link a service contract to 'specific' customer that we
want to provide service warranty? So when delivery/AR being made, all items inside it reflect the service contract we want.

Seems like I stil have a lot to learn the advantages and limitation for this service module before implementing in our production database. Hope to hear any advices and feedback.

Thank you,
Peter
Edited by: Peter Widjaja on May 14, 2010 10:10 AM

roadman18,
This article should cover the issue you are experiencing. Give the steps outlined under the light patern a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Service Module !!

Hello Experts,
how do you rate the service module in SBO, i have one problem as my work is in distributed environment, i have got technicians who are on the field all the time with few equipments. They come office once in a while.
I would like to manage their Scheduler and time Sheets in SBO which further can be incorporated to their payroll.
I am looking for this kind of a Solution.. can any body suggest how to handle it ????
All hrs get posted to SAP
- Productive hrs to sales orders (hidden line)
- Productive hrs to service calls or job numbers (when these get invoiced we need the lab hrs hidden as above)
- Non productive hrs to zero value sales orders/invoices (one per engineer) for weekly invoicing and onward analysis
If there was a front end it would need to post all these hrs to SAP and send a report of the hrs (in summary form) to the payroll clerk for onward payment of wages
Reporting then needs to be as follows
- Productive hrs via sales orders u2013 Standard SAP Gross Profit reporting
- Productive hrs to service call/job number u2013 When these are invoiced will the costs come forward and can they be reported on
- Productive hrs to sales orders and/or jobs not yet invoiced u2013 How can this be reported on???????
- Non productive hrs u2013 Book them to sales orders and report in the same manner
- Can we report on outstanding orders (SOP) not ALL orders
Please help !!

Hi,
thanks for the valuable suggestions, i have evaluated Enprise but thats going to be addition expense and support cost.
i just want to explore one possibility... please help
Can i just import excel sheet of time sheet from all the various technicians ??
Is there any template or utility by which i can sync with MS-Excel ??
please reply

IPod Service Module has encountered a problem...

Upgraded to XP Service Pack 3 and found that my iPod no longer shows up in iTunes and thus won't sync, however it is recoginzed by my computer. Have tried multiple fixes including uninstalling service pack 3 as well as uninstalling and reinstalling iTunes several times. Every time I connect my iPod or try to manually start the iPod Service Module (per instructions on a support page) I get an error message that it's encountered a problem and has to shut down. I've also removed all iPod entries in add/remove programs (i.e. updaters and iPod for Windows entries). Not sure where to go to next. I'm back to running XP service pack 2, but the problem continues. Any advice is appreciated.

Just to let you know...you're not alone. I have the same problem with no solution. I've surfed the Net for answers and have only found that it is not a new problem. I hope that someone out there can suggest a solution.

Query for non turn customer report in service module(Add-on)

Hi,
I want create query for non turn customer report, that mean the customer who are not come for last 6 months to our service workshop in service module(Add-on). this is a scenario.
SELECT T1.U_CardDate, T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,T2.U_PurchDt, T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType , T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular FROM [dbo].[OCRD] T0 INNER JOIN [dbo].[@ALD_JOBCARD] T1 ON T0.CardCode = T1.U_BPCode INNER JOIN [dbo].[@ALD_VEHMAST] T2 ON T1.U_BPCode = T2.U_BPCode WHERE T1.U_CardDate BETWEEN [%0] AND [%1] ORDER BY T1.U_CardDate.
this query is get all customer data who are not come to service workshop for last 6 month. i want to filter data who are not come last 6 months this year. kindly assist me
thank you.

Check this:
SELECT Max(T1.U_CardDate) 'Lase Serve Date', T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,Max(T2.U_PurchDt) 'Last Purchase', T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType, T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular
FROM [dbo].[OCRD] T0
INNER JOIN [dbo].[@ALD_JOBCARD] T1 ON T0.CardCode = T1.U_BPCode
INNER JOIN [dbo].[@ALD_VEHMAST] T2 ON T1.U_BPCode = T2.U_BPCode
WHERE T1.U_BPCode NOT IN
(SELECT DISTINCT U_BPCode FROM dbo.[@ALD_JOBCARD] WHERE DateDiff(DD,U_CardDate,GetDate()) < 183)
Group By T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType, T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular
ORDER BY T1.U_CardDate

Cisco SSL Services Module (on 6500)

Hi all,
A customer has asked me a few questions on an SSL Services Module they have (that we haven't sold and have little experience with). I've been reading the documents, but I have some questions and things to verify...
As I can understand, they already have services and trustpoints configured on the module, but with certificates created with a previously-existing internal AD-integrated CA. Now, they want to switch their services to run a certificate they've obtained from a legitimate CA.
1) They are trying to import the new certificate with copy-paste method, through the terminal. As far as I can see, both the server certificate and the CA certificate issuing the server cert. should be in base64 encoded for this to work, right? Or, can we import somehow PKCS or PEM certs thorough the terminal?
2) They would like to use a wildcard certificate for a few of their servers/services they publish. (Like, instead of getting 3 different certificates for service1.domain.com, service2.domain.com and service3.domain.com, they'd like a certificate for *.domain.com which would work for all of the 3 services.) Is this possible? Should they need to change their configuration? (Now I understand that they have different trustpoints, certificates and service configurations for each of the servers...)
I'd really like if some good soul with experience could shed a little light on this...
Or, any leads on documentation (that I may have missed) would also be appreciated.
Thanks in advance,
Emre

Good day Emre-
For question 1 - You can import PEM base64 certificates via the terminal only, all other types need to be loaded over tftp/sftp/ftp.
For question 2 - There is nothing special about how the SSLM handles the Issed To field in a certificate, it doesn't matter if it is specifc or wildcard. Multi domain certificates are also ok (using a Subject Alternative Name field.) The only thing I can think of here in terms of a difference is you might have less trustpoints and configuration on you SSLM since you no longer require multiple server certificates.
Outiside of your direct questions, make sure you upload the root and intermediate(s) into the SSLM. It has to be able to complete the SSL chain from server to root in order to operate.
Regards,
Chris Higgins

Need to find %SystemRoot%\WinSxS\folder_name to find missing system restore service module

My ability to do a system restore is zilch.
It turns out that my Win 8.1 laptop is unable to run sys restore due to the service module being missing.
And I have to work around that and set up a registry key to do a correction.
I have no idea where the file %SystemRoot%\WinSxS\folder_name.
All of this to correct error 126 in services.msc
I've had plenty of times where a reinstallation of my computer would do the trick--however, I just don't want to lose everything.
System restore is a feature that I use, and it is NOT working at all. Rather disappointing--it's always something.
Any feedback would be appreciated.
This question was solved.
View Solution.

see help 1...
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Can i use the Service Module?

Hello all,
can i use the service module w/ the ff. scenario?
items are manage by serial numbers., but we dont sell it, we purchase the item for internal use only. this are the ff. information that i want to track.
1.     track the history of the item everytime it has undergone for repair
a.     some cases the repair takes place within the company, meaning employees within the company take care on the labor but only parts will be purchase
b.     some cases the repair takes place in business partner, (PO Service in this case)
2.     track the parts that was replace
what will be my work around for this. please advice
best regards,
Fidel

Hi Fidel,
You would need the following is you wanted to use the Service Module to track internal serialized inventory/hardware:
1. Set up a customer record that would represent the internal use/company/department
2. Manually create the Customer Equipment Card (when receiving the equipment on GRPO or AP invoice, you would want to use a warehouse that represents internally-used equipment/assets)
Repairs: you could update the status of the CEC record when it's being repaired (or have a repair WH for when it's sent off-site).
Expenses: related expenses could be done by creating a Service Call linked to the CEC with details/purpose, etc. which would be tracked on the Expenses tab but the transactions don't include AP (PO's), the assumption being that any expenses would be charged back to the customer, which in this case would be internal.
If you want the expenses linked to the item/CEC then you could use Activities from Service Call and you can link the PO/AP invoice thru the Activity. You could have one S/C record that would be for tracking equipment repairs and leave it open for as long as you have the item - that would be the link between the Activities and the CEC/equipment record. Whenever repairs are to be record, you would only need to pull up the CEC record and drill-down to the S/C to create a new Activity record. This will also enable you to see how many repairs are being down - you could even breakdown the Activity on internal vs external (have it as a Type, on which you can then report on overall as well as by item).
It will depend on what info you want to capture and if you need anything for reporting that would be that detailed (i.e. down to a serialized item) as to what process & setup you want to use. Try out the above and hopefully something will work out.
HTH,
Heather

Firewall service module vs ASA

Hi
Someone told me that the cisco firewall service module of 6500 has poor performances compared to ASA
What do you recommend as a core firewall (to protect internal servers): ASA or firewall service module ?
thanks

Hi,
We are using 5 FWSMs at the moment but are moving away from them to ASA5585-X models.
I wouldnt suggest going to FWSMs anymore at this point if you have any plan on having support for new features.
End Of Life and End of Sale Notice
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/eol_c51-699134.html
The follower for the FWSM is the ASA Service Module which supports the newer softwares (while the FWSM doesnt). Heres a link to a document about the ASASM
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/ps11621/data_sheet_c78-672507.html
Also you could always consider a separate ASA models. Here are links to both the orignal ASA 5500 series and new ASA 5500-X series
ASA 5500 Series
http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/prod_brochure0900aecd80285492.pdf
ASA 5500-X Series
http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/at_a_glance_c45-701635.pdf
I guess the question for you is what are the requirements for the device regarding performance. All of the above documentation should give you a clue about which model might be the best for you.
- Jouni

Workflow of Service module

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