WorkFlows:How to send mail to external address

Hi all,
I am new to workflows, I want to send mail to my outlook form workflow. I have added mail id in Tcode: SO13 in Automatic Forwarding Tab. when I excute the workflow by adding mail step. the mail is going to sap inbox but it is not going to my outlook. Can anybody please explain.
Thanks in Advance.
Edited by: Ranjith Reddy on Feb 20, 2009 11:32 AM

Hi,
The 'SendMail' activity is failing in my workflow if I give the Recipient type 'E-mail Address' and hard code the email id. I tried the other way of giving expression also, both have resulted in error halting the workflow.
Is there any other configuration need to be done to send mail to external system (mail server) ? Please help .
Regards,
Gowri.S

Similar Messages

Send mail to external address using send mail step.

Hi all,
I have one question.
In a send mail step of workflow, when the recipient type is a Organizational Object and Org Unit, the mail is only sent to workplace? I would need to send the mail to external address from all users of Org Unit. Is possible it?
Thanks
Regards,
David.

Hi,
1) In the Recipient type select the E-Mail address from the drop down
2) And give the email id (in the text box)
3) Then save & test it.
4) Once it execute goto t.code SOST and see the email entry.
5) If entry not found, the SCOT settings is not done then check with Basis Team
6) If found, select it and execute.
7) And check you email
Regards,
Surjith

How to send mails to external maild like yahoo

I am using 'SO_NEW_DOCUMENT_ATT_SEND_API1'
funtion module to send mails to internal office mail ids and working correctly .
Not the requirement changed . I need to send mail to external mail id like
per at the rateyahoo dot com also.
What can I do to send mail to external mailids like yahoo.
Do I need to use flag some thing ?
THANSK IN ADVANCE.

Hi,
Hi,
It is posible to send the mail to external address usign the above FM . But some configurations have to be maitnaied in SCOT Tcode for INT (Internet) ->SMTP protocal. we need to give the Mail Host and Mail Port all this information is usually done by the BASIS. Please approach them for these settings and try again with the FM. Here we have to configure it to Yahoo so that we can send the mail.
Regards
Lekha

How to send mail to external email within workflow

Hi Expert,
I know this question has been questioned before in the forum but that is quite different from what i want. After researching in this forum i found out that forwarding was the way to move the inbox into the external mail (using scheduled job) but what i want is to include send mail activity within the workflow that directly send email into the external email ( so no scheduled job). The logic is perhaps:
1. get the email address
2. use send mail activity
3. Assign the element defined to E-Mail Address.
4. send the email.
But I'm unable to retrieve the email address, store it and pass it into the email (as element). Can somebody help me with this?
Many Thanks.

Use the below code(rule(fm)), hope it works for you.
I have placed the SAP user id's in custom table & inserted e-mailid's to them in su01.
FUNCTION ZMANI_GET_PLANNER.
*"*"Local Interface:
*" TABLES
*"      AC_CONTAINER STRUCTURE SWCONT OPTIONAL
*"      ACTOR_TAB STRUCTURE SWHACTOR
*" EXCEPTIONS
*"      NOBODY_FOUND
INCLUDE <cntn01>.
TYPES : BEGIN OF ty_users.
          INCLUDE STRUCTURE ZMANI_AGENT_MAST.
TYPES : END OF ty_users.
DATA: org_agent LIKE wfsyst-agent,
        lt_holders TYPE STANDARD TABLE OF swhactor,
        lwa_holders TYPE swhactor,
*        lt_users TYPE STANDARD TABLE OF ty_users,
        lwa_users TYPE ty_users,
        v_len TYPE i,
*        v_bname LIKE ztest_users-bname,
        num_lines TYPE i.
** Read values assigned to the rule criteria
swc_get_element ac_container 'org_agent' org_agent.
* Get the superior
SELECT SINGLE *
    FROM ZMANI_AGENT_MAST
    INTO CORRESPONDING FIELDS OF lwa_users
   WHERE MMC = 'Y'.
IF NOT lwa_users IS INITIAL.
    REFRESH lt_holders[].
    lwa_holders-otype = 'US'.
    lwa_holders-objid = lwa_users-BNAME.
    APPEND lwa_holders TO lt_holders.
    APPEND LINES OF lt_holders TO actor_tab.
ENDIF.
DESCRIBE TABLE actor_tab LINES num_lines.
IF num_lines IS INITIAL.
    RAISE nobody_found.
ENDIF.
ENDFUNCTION.

How to send mails to External Email-ID.

I have simple Workflow which I have Created to Just Send Mail to SAP-B WorkSpace on execution of the WF.
Can Anyone tell me how to Many populate the Workflow to Send this mail to External Email-ID.
Regards,
Shashank

Hello,
In the sendmail step of the workflow, use the option of email address for 'Recipient type' and provide the workflow container element which has the external mail address of the user to whom the mail is to be sent or directly the email address directly. Then contact the basis people to check for any scheduled background job to send the mail from SAP to external mail address. If there is no job present, advise them to create one.
Hope this will help.
Regards,
Samson

How to send Mail to external system - Check the program ?

Hi all,
      The following is a ABAP Program to Send a mail to external mail id. this program is not showing error but when executed it say "No message sent"
what i've to do to overcome this hurdles. if any solution or prerequisites then '
please give me a solution.
PARAMETERS: psubject(40) type c default 'Hello',
            p_email(40)   type c default '[email protected]' .
data:   it_packing_list like sopcklsti1 occurs 0 with header line,
        it_contents like solisti1 occurs 0 with header line,
        it_receivers like somlreci1 occurs 0 with header line,
        it_attachment like solisti1 occurs 0 with header line,
        gd_cnt type i,
        gd_sent_all(1) type c,
        gd_doc_data like sodocchgi1,
        gd_error type sy-subrc.
data:   it_message type standard table of SOLISTI1 initial size 0
                with header line.
*START-OF-SELECTION.
START-OF-SELECTION.
Perform populate_message_table.
*Send email message, although is not sent from SAP until mail send
*program has been executed(rsconn01)
PERFORM send_email_message.
*Instructs mail send program for SAPCONNECT to send email(rsconn01)
perform initiate_mail_execute_program.
*&      Form POPULATE_MESSAGE_TABLE
      Adds text to email text table
form populate_message_table.
Append 'Email line 1' to it_message.
Append 'Email line 2' to it_message.
Append 'Email line 3' to it_message.
Append 'Email line 4' to it_message.
endform.                    " POPULATE_MESSAGE_TABLE
*&      Form SEND_EMAIL_MESSAGE
      Send email message
form send_email_message.
Fill the document data.
gd_doc_data-doc_size = 1.
Populate the subject/generic message attributes
gd_doc_data-obj_langu = sy-langu.
gd_doc_data-obj_name = 'SAPRPT'.
gd_doc_data-obj_descr = psubject.
gd_doc_data-sensitivty = 'F'.
Describe the body of the message
clear it_packing_list.
refresh it_packing_list.
it_packing_list-transf_bin = space.
it_packing_list-head_start = 1.
it_packing_list-head_num = 0.
it_packing_list-body_start = 1.
describe table it_message lines it_packing_list-body_num.
it_packing_list-doc_type = 'RAW'.
append it_packing_list.
Add the recipients email address
clear it_receivers.
refresh it_receivers.
it_receivers-receiver = p_email.
it_receivers-rec_type = 'U'.
it_receivers-com_type = 'INT'.
it_receivers-notif_del = 'X'.
it_receivers-notif_ndel = 'X'.
append it_receivers.
Call the FM to post the message to SAPMAIL
call function 'SO_NEW_DOCUMENT_ATT_SEND_API1'
       exporting
            document_data              = gd_doc_data
            put_in_outbox              = 'X'
       importing
            sent_to_all                = gd_sent_all
       tables
            packing_list               = it_packing_list
            contents_txt               = it_message
            receivers                  = it_receivers
       exceptions
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            others                     = 8.
Store function module return code
gd_error = sy-subrc.
Get it_receivers return code
loop at it_receivers.
endloop.
endform.                    " SEND_EMAIL_MESSAGE
*&      Form INITIATE_MAIL_EXECUTE_PROGRAM
      Instructs mail send program for SAPCONNECT to send email.
form initiate_mail_execute_program.
wait up to 2 seconds.
if gd_error eq 0.
      submit rsconn01 with mode = 'INT'
                    with output = 'X'
                    and return.
endif.
endform.                    " INITIATE_MAIL_EXECUTE_PROGRAM
Thanks in Advance,
    Manian

Hi,
   I can get the idea but i'm asking u about the prerequisites such as SCOT - sap connect or something else has to be done before executing the program.
if i need any pls let me know?
I've tried the program but it say " No Message sent" and i didn't get any mail to mail id.
thanks in advance,
Manian.

Sending mail to external address

Hi all,
I did a configuration for set up the gateway
1- Set up RFC in SM59. I tested this connection was working fine.
2- Created a node in SCOT under INT (Internet). Allowed all formats for processing.
3- I have set up conversion rules in SCOT.
4- After above When I send an email from Workplace to an external address like [email protected] I get an error that Cannot process message in node, parameters cannot be converted.
Message class XS message 821
Now I am not sure what parameters it has not been able to convert. Has anyone encountered this problem earlier?
Thanks in advance.
ViKaS.

Hai Vikas
Check the following Document
Here are the steps.
SM59 Transaction is used for Connection Establishment with Destination.
When you establish a connection to a client through a destination, the HTTP connection must first be entered in transaction SM59.
There are two types of HTTP connection in transaction SM59: Call transaction SM59 to display the different RFC destinations.
The HTTP connection to the external server (connection type G) and the HTTP connection to the R/3 system (connection type H) are different only in their logon procedures. Their technical settings are the same. To display the technical settings, double-click a connection.
You can choose from three tabs. Under Technical Settings, you can specify the following:
・ Target Host: The host to which you want to connect.
Note that if you are using HTTPS as a protocol, you have to specify the full host name (with domain).
・ Service No.: Here, you specify the port. The destination host must of course be configured in such a way that the specified port understands the corresponding protocol (HTTP or HTTPS). See Parameterizing the ICM and the ICM Server Cache.
・ Path Prefix: At the time when the connection to this destination is initiated, the system inserts this sub-path before ~request_uri.
・ HTTP Proxy Options: Here, you can configure a proxy for HTTP connections: You can determine the proxy host and service, as well as users and passwords for the HTTP connection.
The tab page Logon/Security will be different depending on whether you have selected a HTTP connection to an external server (connection type G) or a HTTP connection to an R/3 system (connection type H).
HTTP Connection to an External Server (Connection Type G)
Choose the connection you want to use. You can choose from the following logon procedures:
・ No Logon: The server program does not request a user or password.
・ Basic Authentication: The server program requests a user and password. Basic Authentication is a standard HTTP method for authenticating users. When a user logs on to the target system, he or she provides a user ID and password as authentication. This information is then sent in a header variable as a Base 64-encoded string to the server, through the HTTP connection.
・ SSL Client Certificate: If you use client certificates for authentication, the client authentication is performed through the Secure Sockets Layer (SSL) protocol. In this case, you must also select the SSL Client PSE of the SAP Web AS that contains the relevant certificate for the authentication. The target system must handle the issuer of the SAP Web AS client certificate as a trusted system.
Under Logon/Security, you can also activate SSL to ensure that HTTPS is the protocol used (if you select SSL, make sure that the correct port is entered under Technical Settings). In the security transaction STRUST you can determine which type of SSL client is used. (Getting Started with the Trust Manager, Trust Manager).
The field Authorization for Destination has been implemented as an additional level of protection. We recommend that you specify a user and password for the RFC destination.
HTTP Connection to an R/3 System (Connection Type H)
Here, you can specify more settings for authentication in the target system.
The settings under Technical Settings and Special Options are the same as for connection type G. Under Logon/Security, the connection type H has additional logon procedures. As with external servers, you can activate and deactivate SSL and specify an authorization.
Because the target system is an SAP system, you can set the client and language for the logon as well as the user name and password. If you check Current User, you have to specify the password.
The following authentication procedures are available: Basic Authentication, SAP Standard, and SAP Trusted System, and SSL Client Certificate.
・ HTTP Basic Authentication: Logon with user and password
・ SAP Standard: This procedure uses an RFC logon procedure. The RFC Single Sign-On (SSO) procedure is valid within the one system. The same SAP user (client, language, and user name) is used for logon.
・ SAP Trusted System: Trusted RFC logon to a different SAP system (see Trusted System: Maintaining Trust Relationships Between SAP Systems)).
・ SSL Client Certificate: The SSL protocol enables you to use client certificates for the logon.
Type G/H (SM59)
Timeout:
When sending a HTTP request, you can use this parameter to specify the maximum response time for the connection.
HTTP Setting:
You can use the HTTP version to specify the protocol version of the HTTP request (HTTP 1.0 or 1.1).
Regards
Sreeni

How to send mail to multiple addresses without anyone seeing who else is on mail

how do I send mulitple addresses info but hide each other from knowing that others are getting the email.

Send it to yourself in the To: field, or leave it blank.
Put the other addresses in the BCC: (Blind Carbon Copy) field.

How to send mail to external system

Dear WF Experts,
I have done all the work flow setting in project system module , so that if budget exceeds bya certain %, then mail should go to concern person and its working fyn.
Now i want that same mail to go to some external MS-outlook id.
I tried by putting the mail address in Setting->office setting->automatic forwarding and entered the address.
But the mails are not getting transfered and in SOST transaction i can see the error message like 'Message cannot be transferred to node SMTP due
connection error (final)'
can anybody suggest, where may b d mistake.
thnx in adv.
ashis

Hi Ashis,
This is a very common problem and if you search the forums thoroughly you would find some very good replies to it.
The error that you are getting is because there is some error in the SMTP connectivity established in the system. Ask your basis team to check the SCOT settings.
Check if the correct SMTP host and port been specified in the SCOT settings.
Also check if OSS note 455140 has been applied to your system.
Regards,
Saumya

Workflow send mail to email addresses

Hi,
I have created a workflow wherein i have insrted a user decision node and 2 output is there one is accept and another one reject.
I have added send mail node on both accept and reject and the thing is that in recipient address is put as email address. The email address that i put is for accept is workflow inititor and for reject is my own gmail address.
Now when i execute workflow and click on accept button and check workflow log i get details for step where i found that background work item is created and agent name. Why is it so and where i can get the result ? and when i click on agent in that there is pushbutton for communication where there is no email address is maintained how can i maintain it ?
Please help me out..even for reject tab i have given my own gmail address. What will happen if i click on reject tab?
Thanks
Parag

Hi,
In your case what will happen is:--
1> when you recieve the workitem in the sap inbox and you click on it.....it will show decision buttoons.
2> As you have put send mail task in both accept & rejevt branch ...it should trigger mail based on your
     action and send it to extenal mail id.
3> Now if you click on accept button ....... and the mail task which you have inserted will trigger mail to
     id which you have maintained.
4> When you click on the reject button............ it will send mail to id which you have maintained in
     task.
5> If u you have set mail id to sap id of user then you can see it in Tcode SBWP.If you are sending mail
    to external mail id( outlook, gmail etc)........it will be visible in your external mail inbox if SCOT
     configuration are properly set in your system for SMTP node.You can still see the external mail in
     sap system in Tcode SOSG.

How to create distribution list in workflow? for sending mail or work-item

Hi,
How to create distribution list in workflow? for sending mail or work-item to multiple users.
Regards,
Surjith

Hi Surjith,
A.Working with Distribution Lists Creating a Distribution List.
1 Businees Workplace->shared folder - create new subfolder name = WF_distributor
2.Then click on the distribution list in Businees Workplace.
say create Name = WF_Vliste
folder Name = WF_distributor
3.distribution list content tab
Enter Recipient (SAP User ID)
B.Wrkflow Builder
Find out the dialig step in which u want to use distribution list
Use workflow Rule 30000012 (SWX_READ_DLI).
Maintain the binding from workflow container to rule container.
Just pass the name of the distribution list from WF to Rule container.
Regards
Sagar S

How to send sapmails to external mail systems

Hi,
how to send sapmails to external mail systems....
like if we want to mail a purchase order from SAP System to *@yahaoo.com or @.com.
TY.

hi manish,
u can do it.
chk this .
chk this code
DATA: objpack LIKE sopcklsti1 OCCURS 2 WITH HEADER LINE.
DATA: objhead LIKE solisti1 OCCURS 1 WITH HEADER LINE.
DATA: objbin LIKE solisti1 OCCURS 10 WITH HEADER LINE.
DATA: objtxt LIKE solisti1 OCCURS 10 WITH HEADER LINE.
DATA: reclist LIKE somlreci1 OCCURS 5 WITH HEADER LINE.
DATA: doc_chng LIKE sodocchgi1.
*& Form f_send_mail
text
--> p1 text
<-- p2 text
FORM f_send_mail .
*store the vendor name, vendor email id , employee name and employee
*email id in the internal table int_crb
Creation of the document to be sent
CLEAR doc_chng.
REFRESH objpack.
REFRESH objhead.
REFRESH reclist.
REFRESH objtxt.
File Name
doc_chng-obj_name = 'SHIPMENT'.
Mail Subject
CONCATENATE 'Shipment Document No.' int_crb_mail-shipdocnum
'Cleared.'
INTO doc_chng-obj_descr SEPARATED BY ' '.
Mail Contents
objtxt-line = 'Hi,'.
APPEND objtxt.
objtxt-line = ' '.
APPEND objtxt.
CONCATENATE 'Shipment Document Number ' int_crb_mail-shipdocnum
' cleared for move.' INTO objtxt-line SEPARATED BY ' '.
APPEND objtxt.
objtxt-line = ' '.
APPEND objtxt.
CLEAR objtxt.
objtxt-line = 'Regards '.
APPEND objtxt.
objtxt-line = ' '.
APPEND objtxt.
objtxt-line = 'SAP '.
APPEND objtxt.
CLEAR objtxt.
APPEND objtxt.
DESCRIBE TABLE objtxt LINES tab_lines.
READ TABLE objtxt INDEX tab_lines.
doc_chng-doc_size = ( tab_lines - 1 ) * 255 + STRLEN(
objtxt ).
Creation of the entry for the compressed document
CLEAR objpack-transf_bin.
objpack-head_start = 1.
objpack-head_num = 0.
objpack-body_start = 1.
objpack-body_num = tab_lines.
objpack-doc_type = 'RAW'.
APPEND objpack.
Completing the recipient list
target recipent
CLEAR reclist.
reclist-receiver = int_crb_mail-empperid. "employee email ID
"wf_empperid.
reclist-express = 'X'.
reclist-rec_type = 'U'.
APPEND reclist.
copy recipents
CLEAR reclist.
reclist-receiver = int_crb_mail-smtp_addr."vendor email id
reclist-express = 'X'.
reclist-rec_type = 'U'.
reclist-copy = 'X'.
APPEND reclist.
Sending the document
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
document_data = doc_chng
TABLES
packing_list = objpack
object_header = objhead
contents_bin = objbin
contents_txt = objtxt
receivers = reclist
EXCEPTIONS
too_many_receivers = 1
document_not_sent = 2
operation_no_authorization = 4
OTHERS = 99.
COMMIT WORK.
SUBMIT rsconn01
WITH mode = 'INT'
WITH output = ' '
AND RETURN.
ENDFORM. " f_send_mail
for any clarifiaction pls mail me.
pls reward points, if this helped u.
regards,
anversha.
[email protected]

Sending mail to Internet address from SAP system

Hi...
My requirement is to send a mail to an internet address say ABC@companyid from SAP.
I have used a FM So_New_Document_Send_API1 for the purpose.For this I have provided
             e_mailrec-receiver = w_emailid.
              e_mailrec-rec_type = 'U'.
              APPEND e_mailrec.
But I get an error msg in SOST, that the route from (SAP server) to (mail id) not found.
Instead of internet address when I give rec_type as B i.e. SAP USER it sends a mail to my SAP inbox.
I have also checked SAPConnect, and it is fine.
Is the above FM only for sending mails to SAP id, then wats the FM for sending mails to internet address? Its just sending a 1 line mail without attachment.
P.S: I have gone through search in sdn so please don't provide me with links to other threads.
Reply only if you can actually help and know wats this about.
Thnaks and Regards.

These are the FM for sending external email :-
SO_DOCUMENT_SEND_API1
Send new document with attachments via RFC
SO_NEW_DOCUMENT_ATT_SEND_API1
(In 4.6C only, You can go to SE37 and click the documentation on how to use it. A sample program is provided there.)
Send new document with attachments via RFC
Note : If you are using FM SO_NEW_DOCUMENT_ATT_SEND_API1 then Export Parameter DOCUMENT_DATA-OBJ_DESCR contains the Subject.
SO_NEW_DOCUMENT_SEND_API1
Send new document
For Code
http://www.forum.saptechies.com/viewtopic.php?t=5562

How can send mails using hotmail/rediffmail domain name?

I have used the below code to send a mail using javamail API?Even when I am sending my application does not have notified any of error/exceptions,But the message is not reached to I have given receipient's address in the to field.
import javax.mail.*;
import javax.mail.internet.*;
import javax.activation.*;
import javax.servlet.*;
import javax.servlet.http.*;
import java.io.*;
import java.util.*;
public class Sendmail1 extends HttpServlet {
private String smtpHost;
// Initialize the servlet with the hostname of the SMTP server
// we'll be using the send the messages
public void init(ServletConfig config)
throws ServletException {
super.init(config);
smtpHost = config.getInitParameter("smtpHost");
//smtpHost = "sbm5501";
smtpHost = "www.rediffmail.com";
public void doGet(HttpServletRequest request,HttpServletResponse response)
throws ServletException, java.io.IOException {
String from = request.getParameter("from");
String to "[email protected]";
String cc = "[email protected]";
String bcc ="[email protected]";
String smtp ="www.rediffmail.com";
String subject = "hai";
String text = "Hai how r u";
PrintWriter writer = response.getWriter();
if (subject == null)
subject = "Null";
if (text == null)
text = "No message";
String status;
try {
// Create the JavaMail session
java.util.Properties properties = System.getProperties();
if (smtp == null)
smtp = "www.rediffmail.com";
properties.put("mail.smtp.host", smtp);
Session session = Session.getInstance(properties, null);
//to connect
//Transport transport =session.getTransport("smtp");
//transport.connect(smtpHost,user,password);
// Construct the message
MimeMessage message = new MimeMessage(session);
// Set the from address
Address fromAddress = new InternetAddress(from);
message.setFrom(fromAddress);
// Parse and set the recipient addresses
Address[] toAddresses = InternetAddress.parse(to);
message.setRecipients(Message.RecipientType.TO,toAddresses);
Address[] ccAddresses = InternetAddress.parse(cc);
message.setRecipients(Message.RecipientType.CC,ccAddresses);
Address[] bccAddresses = InternetAddress.parse(to);
message.setRecipients(Message.RecipientType.BCC,bccAddresses);
// Set the subject and text
message.setSubject(subject);
message.setText(text);
Transport.send(message);
//status = "<h1>Congratulations,</h1><h2>Your message was sent.</h2>";
} catch (AddressException e)
status = "There was an error parsing the addresses. " + e;
} catch (SendFailedException e)
status = "<h1>Sorry,</h1><h2>There was an error sending the message.</h2>" + e;
} catch (MessagingException e)
status = "There was an unexpected error. " + e;
// Output a status message
response.setContentType("text/html");
writer.println("<title>sendForm</title><body bgcolor= ><b><h3><font color=green><CENTER>CALIBERINFO.COM</CENTER></h3>Your message was sent to recepient(s).<br><font color=red>"+"\n"+to);
writer.println("<br><br><a href=e:/mail/javamail/mail.html>back to compose</a>");
writer.close();
Please any one help me out from this probs.
Awaiting for yours reply,
or give me a reply to: [email protected]
Regards,
@maheshkumar.k

Hi,
how can send mails using hotmail/rediffmail domain name?In your java application,you specified www.rediffmail.com as your
smtp server.But that is the address of that website.Try will a smtp
server instead.For a list of free smtp servers,please visit http://www.thebestfree.net/free/freesmtp.htm
Hope this helps.
Good Luck.
Gayam.Srinivasa Reddy
Developer Technical Support
Sun Microsystems
http://www.sun.com/developers/support/

Sending mail to external mailid from user exit EXIT_SAPLEBNF_005

Hai ALL,
iam facing problem with sending mail to external id from user exit exit_saplebnf_005 , this user exit for ROLE Determination of releasing of PO .
in this user exit i passed a user name for this role from one z table.
through workflow the mails are send to workplace of resposible person maintained in ztable.
now user requirement is they want some intimation in their outlook for they got mail in workplace .
can anybody help me.
Thanks .
sushmita.k

they can either define automatic forwarding in their SAP office to external e-mail OR they can set their external e-mail as preferred method of communication and they should receive mail to their external mailbox assuming that sending to external mail is supported in your system (check with BASIS folks).

WorkFlows:How to send mail to external address

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