Workspace error: hps.browser is not configured

Question

We have installed and configured Planning and our users access Planning via Workspace. They access Workspace using the URL: http://hostname:19000/workspace/index.jsp
I have one user that gets an error when she logs into Workspace. The error is:
“Required application module hps.browser is not configured. Please contact your administrator.”
A little bit of background on our environment:
<ul>
<li>We are on System 9.3.1.5.
<li>Shared Services user authentication has been externalized to MSAD.
<li>When they log into Workspace, users are shown a list of reports. A native Shared Services group called “Hyp_World” is granted access to all reports. The Hyp_World group has been provisioned the following roles in Shared Services:
<ul>
<li>Analytic Servers: Server Access
<li>Hyperion System 9 BI+ : Explorer
<li>Hyperion System 9 BI+ : Viewer
<li>Planning : Interactive User
<li>Planning : Planner
<li>Planning : Offline User
</ul>
<li>All MSAD users are members of the Hyp_World group
<li>The user that is receiving the error is also a member of the following native Shared Services groups:
<ul>
<li>Hyp_Acct_Salary
<ul>
<li>Membership in this group restricts access to salary data within Planning
<li>All Planning users (with the exception of Finance users) are members of this group
</ul>
<li>Hyp_Ent_IFS
<ul>
<li>Membership in this group determines the cost center for which the user can view data in Planning
<li>The user that is receiving the error along with 4 others are members of this group
</ul>
</ul>
<li>The Hyp_Acct_Salary group has been provisioned the following roles in Shared Services:
<ul>
<li>Analytic Servers: Server Access
<li>Hyperion System 9 BI+ : Explorer
<li>Hyperion System 9 BI+ : Viewer
<li>Planning : Planner
<li>Planning : Offline User
</ul>
<li>The Hyp_Ent_IFS group has been provisioned the following roles in Shared Services:
<ul>
<li>Planning:Planner
</ul>
</ul>
When this user logs into Workspace she gets the error: “Required application module hps.browser is not configured. Please contact your administrator.” None of the other 4 users that are members of the Hyp_Ent_IFS group get this error.
The user (with the error) can access Planning data via SmartView so it can’t be an MSAD authentication issue. After she gets the error in Workspace, if she clicks OK to get past the error, she can navigate to Planning and access her data. She doesn’t see the list of reports and hence cannot execute any of them.
I’ve looked through the Essbase server log and the Planning Application log and didn’t find anything. I’ve looked through the Workspace log and didn’t find anything there either.
I’ve removed the user from all 3 Shared Services groups, refreshed Security Filters, added her back in, refreshed Security Filters and she still gets the error. None of the other 4 users in the Hyp_Ent_IFS native group have this error when they log into Workspace. They see the list of reports.
Does anyone have any suggestions? Is there some debug parameter that I can turn on to see additional log data as she logs into Workspace to determine why she is getting this error while none of the other 4 users in the same group are not?

Answer 1

Turns out the user's preferences was set to open to Scorecard. Since we don't use Scorecard those services are not up and hence the error "hps.browser is not configured". I had her change her preference to default to Explore and now she is able to login without error.