Worst online shopping experience of my entire life. Hands down.

I ordered a pc from bestbuy.com on 4/28. on 5/5, I received an email stating they had cancelled my order. I have called 1-800bestbuy at least a dozen times now. Between getting transferred randomly and disconnected, I have been given the run around and been rude to by several different agents, despite my best efforts to remain calm. Best Buy has held an authorization on my bank account since 4/28, despite being told repeatedly that they have released it. So, basically, I have no money, no computer, and only half hearted apologies from your customer service 'support' team. Having worked in customer service for a very long time, I had assumed that it was all about resolution with the customer, but that is not the case with you guys. I am beyond disgusted, and will make sure that none of the rest of my family uses best buy again. What a croc

Greetings robbyhouston,
I can understand why you would be so excited about receiving your new computer. It would be quite frustrating to not have an order process, and finally canceled.
When an order is placed, an authorization is placed to ensure the funds are available. After a certain amount of time, the funds will generally be released. If the order is canceled or fulfilled, the funds will be released or officially collected, respectively. This information can be found on our Conditions of Use page on BestBuy.com. I am truly sorry for any disappointment or inconvenience this experience may have caused you.
I was able to locate the order using the information you registered with the forum. It appears that the funds were released on 5/4/14. That being said, a financial institution may take a few business days to process this. If you still aren’t seeing the funds available to you in your account, you should feel welcome to reach out to the financial institution. If you should have any questions, please do not hesitate to reach out to me.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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IPhone 4 and AT&T shopping experience

My iPhone 4 and AT&T shopping experience
Some of you will most likely think I am crazy but I was up on Monday night thinking about purchasing my new iPhone 4. Sometimes I get excited over the little things in life but I really enjoy my iPhone. I was scrolling all the news sites, reading all the articles about the new iPhone 4 and iOS 4. I ended up going to bed sometime around 2:00 a.m.
Tuesday started off with a text from my boss who is also a iPhone fan. He was telling me at 7:30 a.m. that he had completed his iPhone purchase and that the AT&T system was very slow. He also told me that he decided to have the phone shipped to his house. At this point I am mad because my boss ordered his iPhone before me. I knew I should have gone over the night before and disconnected his internet.
I started my iPhone purchasing adventure around 9:00 a.m. only to find out that AT&T was down. I tried the Apple website and was shot down. I am not sure the exact time but about 1 ½ hours later AT&T was up and running again. I was getting excited again. I logged in and selected my new iPhone and was proceeding to check out when I got an error message. AT&T website was telling me I couldn’t ship my new iPhone to a PO Box and that I needed to update my address before I could proceed with my order. After thing for a long time about what to do next. I decided that going down to the AT&T store was my best choice.
That drive as fast. The local AT&T store is not too far away. I walk in the door and was greeting by a young lady that put my name on the list. To my surprise I only waited about 10 minutes to see someone. I told the man that I was here to purchase two iPhone 4 today. One for me and one for a friend. I was surprising my friend with a new iPhone. The Man told me he would need to do the purchases separately. About 20 minutes later I walked out the door with two receipts for my two new iPhones. I was very excited. This was the first time I saved up the money and was able to pre-order my iPhone. I had planned for the last 4 months and I was going to be like all the other crazy people out there.
I called all my iPhone friends and asked them if they got there order in. I even encouraged a few to get the new iPhone explaining to them how awesome the new camera feature was. For me, I was buying the iPhone for the camera. It is amazing how may picture and videos I take now. All of them on my iPhone. The new camera will be awesome.
Fathers day was the day. This will be one of those fathers day I wont forget for a long time. I was at home, the kids were swimming and I was checking my email. I got 2 emails from AT&T. Both told me that my orders were canceled and I needed to contact AT&T for further assistance. At this point I almost fell out of my chair. After composing myself, I proceeded to call AT&T in hopes that I could get this issue resolved. I was on the phone for a very long time. The Lady I spoke to told me that there was nothing she could do. She told me my order was canceled because I used a DEBIT card to do my preorder. I was very frustrated at this point because no one told me I couldn’t use a DEBIT card. She called the store and and the store wasn’t very helpful. The store told her that everyone was told they required a Standard Credit Card for all preorders. You know, the ones that charge you interest and that you can never seem to pay off. Besides that fact that I don’t have any Credit cards, because I was a good by and got rid of them all 15 years ago. I used the only cards I have and own, my DEBIT card. I have a two checking accounts and I put my iPhone money in the second account so that the money would be there for the entire process. My phone call was over and I was told to take up the issue with the store manager. She told me there was nothing she could do for me. Very frustrated at this point. I asked to speak to a supervisor. A few minutes later I was transfer to a supervisor, I explained my issue and he told me there was nothing he could do.
At this point my fathers day was ruined and my iPhone 4 dreams were over. The only thing I could do was start the entire process over or call the store manager on Monday.
On Monday afternoon I called the local AT&T store (Turlock, CA). I asked to speak to the store manager (Mathew). I told him my story and he proceeded to look up my order. He again, reassured me that he was telling all his employees every ten minutes that they are not taking DEBIT cards. After explaining to him that his efforts seemed to have failed because I was able to purchase not one but two iPhones using my DEBIT card. I also explained to him that the failure in the process was his store. His store was the reason my order was canceled and I needed him to do something about it. The more I talked to him the more I felt he didn’t care about my issues. He was coming a crossed as very cold and had no solutions for me. The more I prodded him the less and less he cared. Finally, he told me he would make a few phone calls and would see what he could do for me. He told me he would call me back on Wednesday.
At this point, I think I will FRAME my two receipts and hang them on the wall so I can be reminded everyday how AT&T don’t care about its customers. I will also print my two cancelation letters and include them in the frame. It is sad how the large corporations don’t seem to care anymore about the individual. They only seems to are about the 600,000 iPhones that were sold that day.
At this point I am very sad and upset. It is amazing how I planned for the last Four months to purchase my phone on preorder day so that I could be like all the other crazy iPhone fans out there and get my new phone on the first day. I am starting to realized that there is not going to be an iPhone for me on Thursday.
Today is Wednesday and I am dreaming that the local AT&T (Turlock, CA) manager will give me a call with good news. I was hoping he would tell me that he was going to set a phone aside for me because of the horrible experience I have had so far. Most of the day has come and gone. So I picked up the phone about 2:00 pm and call the AT&T store, I asked to speak to Mathew. He proceeded to tell me that there was nothing he could do for me. Again, I was getting the feeling that he really didn’t care about my issues and concerns. I have hit a brick wall and my day was going down hill. I am surprised how my emotions were getting the best of me. I was surprised how not getting my iPhone would affect me. Come on, this is only a phone.
My day just got worse. My two friends just sent me a test message saying they just got there iPhones in the mail. Come on, it is only Wednesday and they already have them. Now they are sending me all sorts of messages about how cool the new iPhone is and how excellent the new camera works. Bah humbug, I didn’t respond to any of them. I was so completely upset at this point. Again, I was amazed as to how much this whole ordeal has upset me.
One last try, I called the AT&T customer service. The lady was very nice to me and told me that she would help me but I know it wasn’t going to end well. In the end on Wednesday afternoon, I was shot down again. I decided it was time to move on or find something else to do. So I went to the movies and watched “The Karate Kid”. After the movie was over, I went home and went to bed. I think I ended sleeping for 12 hours before I got up on Thursday for work. Sometime during my evening, I figured I would try to plan another order for a new iPhone. Even though I am ****** at AT&T, I still want an iPhone. To my amazement, they wont let me, they are experience technically difficulties.
Thursday morning. Today is the big iPhone launch. Normally every morning I turn the TV on and watch the news in the morning while I get ready for work. Today, no TV. I didn’t want to hear about all the new iPhone excitement. I am having a very bitter day.
I am having a very bitter day but I love Apple products. After getting to work, I took a few minutes to try and preorder my phone again. And again, AT&T was broken. When started this process on June 15. I had huge hopes and expectations to get my new iPhone on June 24. Today is the 24 and I will be very luck if I can get my new iPhone by July 15. I am not sure when or if I will bother to purchase a new iPhone. I am not sure if I even care anymore.
I am still ****** and will be ****** for a long time to come. AT&T has shown its true side again. I am only one person and AT&T has millions of customers. Sometime you need to remember the small people out there.

update...
I am not one to give up. So I called AT&T today. Now they are telling me they canceled my order because they were unable to fulfill my order. Basically, AT&T told me they sold out so they canceled my order so I can proceed to reorder again. It took them 4 days to realize this. I will be lucky if I get a new phone by Christmas. I am sure they will find a way to cancel my order again.
Again, I argued, how is this my fault. I placed my order at the store around 11 a.m. Pacific time. My friend ordered his phone online sometime after me. He got his but my order was canceled. AT&T tried to explain to me that they sold over 600,000 phones, almost 500 per minute during there peak. Again, I asked, how this was my fault.
I can understand over selling the phone. It is a great product. There is no reason to cancel my order. You adjust my order and tell me you will let me know when my phone will be in. I would have been mad that my phone was going to be late but I would have survived. At least I would be getting one.
At this point, I have no order and AT&T or Apple website will allow me to order one. I just want to get in the QUEUE for one.
Frustrated.

Online Shop Problems Pre-Ordering N97 in UK

I cannot find any other forum, and I seek to make this as public as possible because the way loyal customers are being treated by Nokia are think are wrong. If Nokia see fit to remove this post without sorting these problems, then fair enough.
I am disillusioned with the Nokia UK Online Shop and its practices. My experience has given me a bitter taste of Nokia and I consider that the whole operation needs an overhaul to gain confidence.
When making an order, especially a pre-order with a company that has a global reputation like Nokia, I expect several things. Firstly, to be kept informed as to the status of my order, stock availability and expected delivery date. I would expect a pre-order should get more priority over existing orders. I expect Nokia should aim to get every order if not delivered, at least shipped for the release date. I expect when enquiring about my order, to be given information especially when there is only a week to go until release.
There seems little point in making a pre-order when I can order from elsewhere quicker.
On 13th June 2009, I placed my order for a White Nokia N97 under order reference number CNLXXXXXXXXXX.
The Nokia UK Online Shop does not provide details at point of order about expected release dates, quantity, or shipping dates. I would expect Nokia to know about their own products first. The idea that Nokia are operating without any form of forward planning or logistics is quite amusing.
Shortly after I placed my order, I received an email advising that the phone has an anticipated shipping date of three to four weeks. This made me nervous and wondered whether there was a problem with the White Nokia N97 – after all, there is no information on the website.
On 15th June 2009, I phoned Nokia to enquire as to the status and was advised that there is nothing wrong and that the phone is “due” to be released on the 19th June and I should get my phone sometime after that. Unfortunately again, with less than a week to launch, Nokia did not have any firm information to hand either about their own products or their own systems.
Firstly, it seems Nokia don't know their own stock movements. Secondly, the fact I have to wait until after the 19th to receive the phone makes a mockery of the entire pre-order process and really does invalidate the whole premise when we have to wait beyond release.
Nokias own blog also guarantees that when you pre-order, “it will be shipped direct to your door from the production line so you'll have it the same day it hits the store in your country”. I highlight the relevent point here.
Receiving the phone AFTER it hits the stores is not the same day. When I pointed this out to Nokia customer service, I was advised:
“The N97 is due to be released on 19th June. If you bought it from a shop, you would have to wait for it to go from the production line, to a warehouse, then to a subsidiary warehouse before being sent to a shop. Hopefully therefore you will get yours before this.”
This is patronising and clearly an incorrect comparison given that the phone should be shipped from the factory. It twists what was in the blog which guaranteed delivery on release day, a guarantee broken in the US where I understand customers had to wait several weeks to clear the back log. This is very bad PR.
There were still a few days left before the 19th June. I relaxed a little and waited patiently for my credit card to be billed. Users on the forums were also showing concern especially when websites such as Expansys.co.uk and Play.com started guaranteeing dates and providing arrival times.
The fact that others can make promises and provide information where Nokia cannot, illustrate my point beautifully. Nokia do not have any information to suggest that users will even receive their phones by the 26th June.
By 3pm on the 17th June, my credit card had still not been charged and my order had not been updated. Users on the forums including a couple of users who had ordered yesterday, were receiving credit card charges and emails advising that their Black Nokia N97s were being fulfilled and shipped. At least for these, it looks like they will be receiving their devices in time.
I phoned Nokia once more to see if there was any problem with the White handset. I was again assured that there was no problem and that it is first come first served. But I had little to no reassurance as to when another batch of phones would be received and processed. It seems no one actually knows, least of all Nokia. If someone who ordered after me received their phone before me, I would be rightly angry and upset with Nokia.
I asked whether it would be worth swapping my order contents from the White N97 to the Black N97. I was advised I cannot make a change to my UNPROCESSED order without it being moved to the back of the queue.
I feel that Nokia have taken advantage of its loyal customers and strung us along by not providing any real information. If I had ordered an N97 from the Expansys website today, I could have had my phone tomorrow and for the same price as Nokia.
What advantage has pre-ordering given me? I haven't got my phone, my order hasn't been shipped, it hasn't been allocated, my credit card hasn't been charged. Nokia don't know when they can fulfil my order. By choosing Nokia, I have had no order tracking, no information, broken promises, no guarantees, delays and a substandard service. Worst of all, Nokia cannot get my pre-order to me quicker than Expansys.
Therefore, in summary, I make the following requests:
1)Make a pre-order count for something. A pre-order should get to me on time and get to me before it is released elsewhere. Otherwise there is no point of pre-ordering from Nokia.
2)Provide an “Expected Release Date” on your pre-order pages – when there are two different versions of the same product, users have to guess as to the availability of both.
3)Provide an “Expected Shipping/Arrival Date” on your pages – if you have two different products and I don't care about colour, I should be given the chance to order the one that will be in stock first!
4)Don't make promises that you cannot keep, no matter how informal they are.
5)After being found out, do not back track and pretend it means something else. Get the problem rectified by means of either meeting the deadline, offering a free gift, or offering an apology or explanation.
6)When I phone to find out when my order will be fulfilled, please, have some information available about your own phones and processes.
7)If you have two different versions of a product available and one is available first, let me switch without incurring penalty.
8)Give me a better service than other websites. If you cannot ship them quickly enough before the release date, you are either not shipping early enough, or not shipping quick enough.
In relation to my order, please tell me whether there has been a problem with the White N97, why those who ordered Black N97s on 8th June and 16th June are getitng their orders fulfilled and I am still waiting, and please tell me when I can get mine. Please also swap my product for the N97 Black if this will resolve any bottlenecks.

Your complaint will not be seen by the people who run the UK shop here.
You need to use the "contact us" link if you want the correct people to see your comments.
I do agree with most of what you wrote as I have been let down twice in the past by the UK online store for pre-orders. Their customer service is uninformed, unhelpful and resort to telling lies. For those reasons I do not use them.

Awful shopping experience and potential massive system flaw on Preorder Consoles

Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
Jerry

Dear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Worst customer service experience I have ever had.

I have never felt so disrespected by a company in my entire life. Their customer service is beyond terrible, as anyone can see by reading the various posts from frustrated customers on this forum.
I ordered a laptop on November 30th as a present for a family member's birthday but, when I saw that the shipping date would be later than than the actual birthday, I emailed them to cancel the order. Most modern companies give you a cancel option right on the site but not Lenovo ... you have to email them. Fine (I thought), it's a little less convenient but what the heck? I then called the next day to confirm the cancellation, just to make sure, and was told that the cancellation would probably be processed the next week, on tuesday, and that I would get an email to confirm. That email never came. I called back a couple of days later and a different rep told me that they were still waiting for the warehouse to confirm the cancellation and that it could still take a couple of days. Ok, fine, I guessed I would have to wait a bit but it would surely go through in time since the cancellation process was started almost immediately after the order. I didn't receive any other emails so I emailed again, and again ... and again and never once got a reply. I even emailed one of the reps I spoke to on the phone directly since she gave me her own direct email address (a nice gesture, I thought ...) but she never replied, either. Then, to my surprise, I find out that they actually shipped the unit on December 5th, even though my account must've been full of notes detailing my various emails and calls (if they even keep those on record like any reputable company would but... who knows?). I finally receive the **bleep** laptop by mail after all this! Like all the calls and emails had been completely ignored! I suppose they do this on purpose, betting that the customer will be too lazy to return it.
I start chargeback proceedings with my credit card company just to make sure I don't get screwed but I cancel them when I see that they finally replied to my request for a return label (the first, last and only reply I ever got from them) so I cancel the chargeback, thinking that this crappy experience will soon be over.
They received the unit on December 30th. I never even opened the box it came in, so I know it's 100% working and not damaged so their should be no delay caused by their quality check. Still, here we are, January 10th and no refund. Still not getting any replies to my emails either. Calling them is, of course, useless since you either can't get through, are transferred to another department that has no clue on the issue, are told they will get in touch with you later or to just wait for calls and emails that never come. Meanwhile, I’m paying interest on a purchase I cancelled minutes after the order, not the mention the initial charge still on my account. So now I have no laptop, they have my money and any attempt to reach them is ignored.
Now I have to write this long and boring post on a public forum just to get a reply (I see that hey at least reply to these, sometimes ...). I am way beyond the end of my rope here so, if anyone from lenovo reads this, get in touch with me NOW so we can finally resolve this matter.
Solved!
Go to Solution.

They finally e-mailed me yesterday, telling me that they will check with their billing department and get back to me. The thing is, they told me the same thing over the phone and in the support chat before and they never ever get back to me. We are now well beyond the regular delay for a refund so isn't this outright theft, at this point? What do I do? Call the cops? Get a lawyer? I'm afraid to issue a chargeback because people have been screwed before with lenovo refunding them way late, causing the cc company to reverse the chargeback and then Lenovo, being brain dead as they are and thinking the chargeback still went through, cancelled the refund, leaving the client with no money and no product.
I hope potential customers will read this forum and avoid Lenovo like the plague. Lenovo really are a bunch of heartless crooks.

An Online Shopping Cart

I need an online shopping cart (Professional) which is made in JSP technology..
Thanks

I've written an entire jsp/servlet ecommerce system.. what do you need it for ?
Other options.. check out the jakarta Duke Book Store examples and there is something called jshop on the web somewhere too.

Apple Macbook warranty valid for online shopping ?

I would like to buy Macbook Air from online shopping sites like flipkart.com or snapdeal.com . But i'm not clear regarding warranty.
As snapdeal and flipkart.com displaying 1year warranty in their websites, but these websites are not authorised apple sellers. In future, if i face any hardware problems or yellow tint on screen, will apple service center accept my warranty ?

Welcome to Apple Discussions.
After you purchase the machine you can add a legitimate 3yr Apple care plan if the machine is indeed new.

Online shop restrictions for handling restaurant takeaway orders

Hi everyone. I'm wondering if any of you can help me out here. I'm still trying to work out a solution for my restaurant clients who want to be able to utilise online ordering via the BC e-commerce module. The trouble is, the following needs to be factored into the solution:
Delivery area: a pop up or other type of message needs to be displayed when someone clicks one of the 'Add to cart' buttons for the first time. The message needs to display the delivery suburbs that the restaurant delivers to (so they are effectively restricting delivery to a select number of suburbs only).
Delivery times: same as above – the aforementioned message needs to also display the delivery time options available to the orderer.
Right sidebar – needs to display the cart as it is filled. It needs to be displayed on the same page.
Minimum order amount: For home delivery orders, there would be a minimum order amount, but this would not be necessary for takeaway orders (where the purchaser picks the order up from the restaurant instead of having it delivered).
For an example of what I am looking for see this site:
http://www.menulog.com.au/order/kl_kitchen_restaurant#orderTakeaway
We can get the online shop functioning easily enough, but I have no idea how to add the additional functionality mentioned above. Or how much it could cost to deliver such a solution.
Any of you out there with good javascript and BC skills have any suggestions?
Any help greatly appreciated.
Cheers Fenwick

- BC by Default does not restrict Suburbs based on distance or anything like that and will have to be done manually.
- You will have to overide and update the addtocart javascript function to pre-launch something if you want to have that message show up.
- BC Does not support any time based derlivery options. The only way you can do this is use the "Capture details" element of a product and have a modal window activate on the addTocart click which populates that hidden field with information such as the time. That, you will need to create based on current time and the derlivery time estimates for the company (how fast they can make it) etc.
- The right sidebar of items can not be done out of the box (by default) by BC either and not easily using scripting, a high level of BC and javascript/jQuery. You will have to ajax in the items from the cart AND also overcome the BC dom killing scripts so it keeps updated and stays running.
- You will need to do this with scripting also on the cart page.
Costing to get this done - Quite high as there is will be only a select few with BC knowledge who will know how to do this porperly.

While i am using firefox, 3 new firefox windows automatically pop-up and they one of them always opens to a online shopping site. Please do tell me what to do..

usually out of the three windows one always belongs to a online shopping, whereas other opens to this address--> (http://cr2.gogorithm.com/WLBidRequestHandler?oid=2&width=1200&height=900&pubid=57304&noaop=1&tagid=300154410300000000&revmod=2&born=1401723690&Prof=&BTF=&cb=1404742261076&encoded=1&cirf=https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fquestions%2Fnew%2Fdesktop%2Fwebsites%2Fform%3Fsearch%3DWhile%2Bi%2Bam%2Busing%2Bfirefox%2C%2B3%2Bnew%2Bfirefox%2Bwindows%2Bautomatically%2Bpop-up%2Band%2Bthey%2Bone%2Bof%2Bthem%2Balways%2Bopens%2Bto%2Ba%2Bonline%2Bshopping%2Bsite.%2BPlease%2Bdo%2Btell%2Bme%2Bwhat%2Bto%2Bdo..%26step%3Daaq-register) and other is random

Look at these images
http://i58.tinypic.com/23msfvs.png
http://i61.tinypic.com/10htz7n.png
http://i61.tinypic.com/xbg6e1.png

HT5312 I forget my answer of two security questions, there is a typo error in rescue email address. How to resolve this so that I can use my Apple ID for online shopping?

I forget my answer of two security questions, there is a typo error in rescue email address. How to resolve this so that I can use my Apple ID for online shopping?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to correct your rescue email address for potential future use

Advice for scanning my entire life's images

I am beginning the huge task of scanning the thousands of photos that are my entire life's collection.
Disc space is important, but I also want to make sure that I scan the images at a high enough resolution that I will not be upset at the standard I used years down the line.
I have already begun and have decided to scan at a resolution of 300 and save my images in TIFF format instead of JPEG.
I've been getting files that are, on average, about 4 MB each.
But I am very interesting in hearing peoples' opinions on this subject and some advice. I do feel pretty good about using these specs as I continue my project.
Anyone think I'm doing this correctly or have any words of wisdom to share?
Thank you much.

Hello, David,
I have done what you are proposing to do. I have scanned into iPhoto all my photographs from some old family ones dating back to 1890s to the last year before getting a digital camera in 2002. I have probably over 20,000 photos in eleven separate iPhoto Libraries, divided by years, on an external drive. In addition, I have backups of all the libraries on another external drive. I use iPhotoBuddy to manage the libraries.
I still plan to burn all of the photos onto DVDs as another backup of just the photos, but for now I have been creating iMovies to iDVDs of all my photos and videos in chronologic order.
I have ruined two flatbed scanners with all this scanning , and I am going to scan in several thousand slides next, so I will be purchasing another scanner. I have gone with good scanners, but not the most expensive so that I can just get a new one when one is damaged. By damaged, I mean that it begins to burn images of lines onto the scans, or just won't get clean and the scanned photos have streaks on them that I cannot retouch out.
The best scanning advice I have seen was an article by Derrick Story in MacWorld in June 06. You may be able to find it. It was titled "New Life for Old Photos." I will give you a little summary that addresses the resolution question and saving formats. He recommends:
+a minimum resolution of 300dpi. If you use a lower resolution, you won't be able to capture enough data to make high-quality prints at the same size as the original--never mind making enlargements. In fact, you may need to go higher than 300 dpi.+
+`When choosing a resolution, consider the quality of your source material and the size at which you might want to reproduce the image in the future. If you'll want to reprint the photo only at its original sie or smaller, a resolution of 300 dpi should suffice. However, if you want prints bigger than the original, I recommend an output resolution of 600 dpi. If your print is in particularly good shape and you'd like to make a very large reproduction, you may even consider scanning at 1200 dpi (if your scanner offers this resolution). But keep in mind that file size and scanning time increase substantially as you up the resolution. So you'll need to balance your ambition for getting as many pixels as possible with the realities of your storage space and free time.....+
+You should also consider whether your original image justifies saving all of those extra pixels. You won't be able to make a stunning 11-by-14-inch print from an underexposed, grainy 4-by-6-inch photo just because you scan it at 600 dpi.+
+...Slides and negatives are much smaller than prints and therefore require a much higher output resolution. If you plan to print 8-by-10-inch or smaller copies of your negatives, a 2000-dpi output resolutions should suffice.+
+...Once you've made your scan, the first thing you should do is save a full-quality version of the file. This is the version you'll use as a backup. To ensure that you retain all of the data your scanner captured, I recommend saving your pictures in an uncompressed format, such as TIFF. Yes, the file size for each picture will be larger than if you used a compressed format such as JPEG, but you won't be throwing away any data in the process. Remember, you don't want to have to go back and rescan....+
+Once you've completed a batch of scans, back up your ucompressed files to an external drive or to DVDs for safekeeping. For maximum security, you should always make two backup copes of your asters. They can be two sets of DVDs, or any combination of media. Then save your masters in two different locations--for example, one at home and another at the office.+
He then recommends that you make JPEG versions of all the photos as working copies so that you keep pristine original TIFFs. He uses the JPEGs in iPhoto and organizes, edits them there.
I have not done all he recommends. I scanned most of my photos at 300 dpi. I put them all into iPhoto first, as JPEGs. I did not want to preserve the orginal photos; I want to save the edited versions, since I think they are improvements to the photos. So, I did all my editing and then I put them into albums in chronologic order. I copied my entire iPhotoLibrary to an external drive as backup. My photos are mostly all snapshots that are not particularly great quality. Some of them are really good, and I did scan those few at 600 or 800 dpi.
I know that TIFF files preserve the photos a bit better than JPEGs, but the JPEG format is more convenient and smaller. I decided that what I wanted was to have the photos accessible for viewing in iPhoto, so I could create books and DVDs of our family photos and videos. I also wanted to be able to save them with backups.
I am not a professional photographer, and I do not need to make huge enlargements of my photos. I have made 8x10s of several of the snapshot JPEGs and they turned out great.
If you are unable to find the article I mentioned, post back and I will give you more snippets about the how-to that he recommends. He set up Automator to convert all his TIFF files to JPEG.
He also provided his idea of how to label your scanned photos so that you could easily access them. I just let my scanner number them initially. After I put the photos into an album for that specific year, I went back and numbered them. Yes, it was boring and time-consuming and I am not yet done with them all, but it was easier to rename them after I was finished editing and arranging them. My system is to start with the first one for the year and label it "1998-001" or "1999-0001" depending on how many I have for the year. I just keep going until I reach the last one for the year. I do not use keywords. My numbering system is good for keeping my photos in order when I burn them to DVD for storage. Otherwise they would be in some random order by name/date or numbering done by the scanner. Sometimes I would find loose photos that went with others that I scanned weeks before, and the numbers would be way off. I wanted to save a folder of photos for each year, in the order I had put them into the albums.
Good luck with your project!

Customized products online shop with business catalyst

Hello,
I'd like to create an online shop with business catalyst ni which my clients would be able to customized my products with text and photos.
Do you know any way of doing that? Of course, i'm looking for something not too expensive and working well.
Some more details: on my products, i would need a fixed template with some info that should not be removable by clients (such as the weight), and i need to be able to pré-define areas on my products where customers can add text and others where they can upload a picture, resize it, zoom in and out, etc.
Do you know any way to solve my problem?
Thank you in advance
Sylvain

Can i just check with you that this is correct?
Thanks
/* View Type: Grid */
.products-grid { width:100%; float:left; padding-top:15px;}
.products-grid.last { border-bottom:0; }
.products-grid .productSmall li { float:left; width:220px; padding: 0 10px 20px 0;
Height:330px;}
.products-grid .product-image { display:block; margin:0 0 5px; }
.products-grid .product-name { font-weight:bold; font-size:13px; font-weight:bold; }
.products-grid .product-name a{ color:#000!important; }
.products-grid .availability { line-height:21px; }
.products-grid .actions { font-size:11px; text-transform:uppercase; }
.products-grid .actions a { color:#3c7fa8;}
.col2-left-layout .products-grid,
.col2-right-layout .products-grid {margin:0 auto; }
.col1-layout .products-grid { margin:0 auto; }

Is it possible to customise the text within the drop down boxes. ie attributes in online shop

Is it possible to customise the text colour and size within the drop down boxes. ie. in the drop down created for attributes in online shops
In the drop down, the font is black and bigger than I'd like it. I want it grey. How can I customise the text inside these drop downs?

Hi Liam,
Please refer to this link: http://zahir.businesscatalyst.com/view-all/pom-pom-short#.UeZcwY1xTjY
Should the class be applied to the actual tag within the 'Shop Product Large' customised layout?

Creating Online Shop

After a steep learning curve, and help from the forum, I have
my clients new site up:
www.entwyne.com
Next step is to fill the product pages.... I need to create
an online shop...
The hard part is making it so my client can update, ad new
products and include a Paypal button.
I want to do something simple like this:
http://www.mariecristine.com/?&mp=Default&class=inventory&id=SP71&cid=SP1035
Anybody know of some easy online tutorials?
Or a little program that takes the pain out of it?
I have explored
http://www.plogger.org/ ... and
Photoshops automate web photo gallery.
Not sure they are quite right for the job.

Hello,
The page you showed as an example of what you want to do is
simple in layout
only.
What makes it work is very complex.
It involves Server Side Language and a database. Essentially,
an
application.
There is also a "back end", which is the administration part
of the website
where the client can add new products or photos, edit
descriptions or
prices, delete products, add stock, control shipping charges
and so on.
Take a look at webassist.com (their eCommerce suite) or
Cartweaver.com for a
solution..
Check out Cartweaver's demo of the admin section for an
example of what your
client would need to update and maintain the store.
Click around through the menu.
http://www.cartweaver.com/demos/php/basic/cw3/Admin/
Essentially, all the forms are for the client to add to or
edit things in
the database. Server Side Language defines how this works.
To go back to the public side of the site,
You need the list of products to show so people can click on
one to get a
"details" page with a bigger photo, more information, an add
to cart button
and so on.
Briefly, VERY briefly, this is one way things happen:
There is a menu list of products for sale on the home page of
the site.
This list comes from the database. It's in the database as
the client used
the admin section of the site to define what products he or
she has.
A Server Side Language (SSL) takes the information from the
database, and
"draws" the menu on the page.
So, one of the products is rings.
You click on "rings", in the menu and a "product page"
displays.
Again, the information on the products page comes from the
database.
Your client used the admin section of the site to enter all
of the ring
types into the database and to add photos.
Now, when this page opens, the fact that you picked rings
defines how this
page is built dynamically.
(There is not a separate page for all products..that would be
insanely
manual if there were a lot of products.)
The SSL pulls all the ring names and short descriptions out
of the database,
and builds a table on the page big enough to hold
the number of rings. It inserts the link to each ring's image
into each
cell, so the image will display on the page.
It then adds a link to each cell, so the user can click on
that and get more
details about the ring.
Now, you click on a certain ring.
A "details" page opens.
Information about this specific ring is gathered from the
database and drawn
onto the details page.
A bigger picture, a long description, an add to cart
button.....
Again, there is not a different page for each product. There
is 1 details
page, and the SSL creates the page dynamically (on the fly)
based on which
product someone wanted more info on.
Lastly, you want this ring.
You click on the "Add to Cart" button.
A cart view opens showing what is in the cart.
This, too, is built by the SSL using the database.
You can proceed to checkout, or continue shopping and add
more things to the
cart.
It is complex.
Luckily, applications like Cartweaver and Webassist can do
most of the work
for you.
They build the admin section and all the dynamic pages.
You just "style" things to match your site.
You will need to get familiar with setting up a testing
server on your
computer, as you can't test SSL pages locally without one.
I know Cartweaver comes with great instructions on how to do
this.
I would assume WebAssist does as well, I've heard their
support is great.
Time to start reading!
Take care,
Tim
"Astro Boi" <[email protected]> wrote in
message
news:[email protected]...
> After a steep learning curve, and help from the forum, I
have my clients
> new
> site up:
> www.entwyne.com
>
> Next step is to fill the product pages.... I need to
create an online
> shop...
> The hard part is making it so my client can update, ad
new products and
> include a Paypal button.
> I want to do something simple like this:
>
http://www.mariecristine.com/?&mp=Default&class=inventory&id=SP71&cid=SP1035
>
> Anybody know of some easy online tutorials?
> Or a little program that takes the pain out of it?
>
> I have explored
http://www.plogger.org/ ... and
Photoshops automate web
> photo
> gallery.
> Not sure they are quite right for the job.
>
>
>

Officejet 8600 missing parts of online shopping cart orders I receive

My new networked Officejet 8600 is selectively printing parts of an online shopping cart whose orders I print out. The order shows perfectly in the 'preview screen" but certain parts of the order, such as the city, are blank spaces.
Also, when testing other online pages, they come out fine. Don't know what to do! Please help. The shopping cart company blames the printer.

I found and corrected the issue.
A BADI Enhancement Spot ME_PROCESS_PO_CUST was implemented. The Method IF_EX_ME_PROCESS_PO_CUST~PROCESS_ITEM was modified within this Implementation. The focus of this upodate was to Modify the ROUTE information within the SHIPPING information in the PO Update Process (PTV Internal Table within ABAP SAPLMEPO). Unfortunately, the ultimate update of this internal table destroyed the UPDKZ indicator, which signifies when the EKPV record is to be created ('I') or updated ('U'). The update ultimately did not create the EKPV record.
Once this METHOD and the above SAP Enhancement (MM06E005 - EXIT_SAPMM06E_012 - ZXM06U43) were corrected, an STO Modification (creation of a new Item) ALWAYS creates a Shipping Tab (EKPV record).

Worst online shopping experience of my entire life. Hands down.

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