Officejet 8600 missing parts of online shopping cart orders I receive

My new networked Officejet 8600 is selectively printing parts of an online shopping cart whose orders I print out. The order shows perfectly in the 'preview screen" but certain parts of the order, such as the city, are blank spaces.
Also, when testing other online pages, they  come out fine. Don't know what to do! Please help. The shopping cart company blames the printer. 

I found and corrected the issue.
A BADI Enhancement Spot ME_PROCESS_PO_CUST was implemented. The Method IF_EX_ME_PROCESS_PO_CUST~PROCESS_ITEM was modified within this Implementation. The focus of this upodate was to Modify the ROUTE information within the SHIPPING information in the PO Update Process (PTV Internal Table within  ABAP SAPLMEPO). Unfortunately, the ultimate update of this internal table destroyed the UPDKZ indicator, which signifies when the EKPV record is to be created ('I') or updated ('U'). The update ultimately did not create the EKPV record.
Once this METHOD and the above SAP Enhancement (MM06E005 - EXIT_SAPMM06E_012 - ZXM06U43) were corrected, an STO Modification (creation of a new Item) ALWAYS creates a Shipping Tab (EKPV record).

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