Worst set of instructions I have ever seen

My daughter bought an ipod nano today. She has had an mp3 player for some time, and she liked the one her cousing had.
Manual said to connect usb to her computer, and add songs. Just like her My Music player. Right?
Wrong. She spent hours adding songs, which the ipod treated like a flash drive. Would not play her music.
So, she discovered that windows media player would syncronize with the ipod. She spent hours once again adding music, that WOULD NOT PLAY.
So, now it is time for tears. Take it back to the store. I found out later, while browsing the Apple web site that iTunes can be used with an iPod. Imagine that. I downloaded the iTunes software, and she EFFORTLESSLY filled the iPod with PLAYABLE music.
She spend HOURS. With USELESS instructions.
Anyone else have a similar problem?

I had exactly the same experience - and no, there were no instructions about iTunes on the box, or on the very brief instruction book in it. The full instructions can only be accessed when you have the iPod connected, but it won't connect without iTunes. I thought my iPod was faulty, and sent it back, and when I had the same problem with the replacement I looked on the Apple website, and eventually found that everything alluded to iTunes, so I downloaded that and hey presto, my iPod worked! So I have every sympathy with wsbenge's daughter!

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Will the old iMovie 08 work with lion? IMovie 11 is a complete disaster. The worst update I have ever seen!

Will the iMovie 08 work with lion? IMovie 11 is a complete disaster. The worst Mac update I have ever seen!

It should do, although pretty old:
http://support.apple.com/kb/HT1010

Apple App Store Worst On-Line Store I Have Ever Used

For the first time ever I used the Apple App Store to upgrade my Macbook Pro to OS X Lion, I have only had a Mac for 8 months. I have to say I was surprised and extremely disappointed to find out that it is the worst on-line store I have ever used.
To start with I couldn't find out how to buy Lion, it is the first store I have ever been into that doesn't have a "Buy" or "Add to Cart" button. After twenty minutes of signing on / off, going out / back in, I discovered that if you click on the price it turns into a "Buy" button. Why not put a message on the screen to tell people to do this? I wonder how many customers they have lost who have just given up and gone elsewhere. Surely if the purpose of the site is to sell it should be obvious how you buy.
Having discovered this I thought it would be simple but no, you click on the "Buy" button and nothing happens, eventually over a minute later the "Buy" button changed to say "Installing". At no time did I get a message up saying something like "Please wait while we process your order". The site says follow the instructions, no instructions, no messages about download time, where the download would be located, etc, were given.
After this nothing else happened the only way I knew that the download was happening was that the lights on my router were flashing. I did eventually find that a Lion icon had been put in the dock with a progress bar. When I did find this I then found out that my download was going to take over 26 hours. Don't Apple realise that not everybody lives in towns and cities with superfast broadband. There are lots of people who only have access to normal broadband. The advertising states that there is no need to buy and load CD's. It would be preferable to losing the use of both my PC and Laptop for over 24 hours which is what has effectively happened as using them only extends the download time.
Another sign of poor service is the fact that a receipt was not sent to me until 14 hours after I made the purchase. Most other on-line stores send this out within an hour of the order being placed.
This experience means that I will definitely not be using Apple App Store again, if I can't get the software from an alternative source I will do without. It makes me wonder whether or not it was a good idea to convert from a PC.
ElBeardo

Have you looked in your Applications Folder for the App Store.
If it is truly missing and/or deleted... Go here and Download and Install the 10 7 3 Combo Update
http://support.apple.com/kb/DL1484
This is Safe to do... be sure to Restart your computer after the Install.

Adobe Updater- The worst updater i have ever seen

ok, now i would lik esoem adobe devs feedback n why this installer takes an incredibly inordinate amount of time to do its thing. I have seen many a mac installer over the last 10 years, but adobe's are just getting worse and worse. the updaters work sometime, sometime they dont. On a dual 2x2ghz mac pro, it took upwards of a half hour to run updates to 5 programs. thats amazing by any feat of the imagination.
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so...what do i do now?
thx
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There seems to be something special about the FIRST admin account ever set up on a Mac OS X machine. Try logging in as that account and running the update. Note that there are two or three updates related to "flash" that take 45 minutes to install on a G5 while giving you no progress updates.
If that doesn't work, try activating and logging in as root. This is dangerous, but usually effective for me. Google will show you how to do it on your OS.
Good luck.

HT1212 I am trying to restore my ipad (disabled and connect to itunes), but when going through the steps, it's asking me for my passcode. I can't put that in because it's disbled. This is the WORST product and product instructions I have ever dealt with

My ipad is disabled and it tells me to connect to itunes. However, once I've connected to iTUNES, it ask me for my passcode and of course, I can't put that in because my ipad is disabled. I am ready to throw this iPad out the window. Wll never buy another one.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

X240 complaint - the worst customer service/experience I have ever had

Hi All,
I may be having the worst customer experience of my life (hopefully). Here is a summary of my tale:
I am about to enter the final stage of a PhD and start tutoring, so I need a portable laptop.
I believe that Lenovo is a professional company, which will provide quality laptops and good service. I choose them over dell and apple.
February: Buy x240 with 3 year warrenty. 1 month for laptop to arrive. Comes with a Dead pixel near middle of screen.
March: As permitted by my warranty, I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
April: After two new samsung ssds failing (and the third one I bought not having any issues in my desktop) and five installs (and two months wasted) I ring a CSR
I explain I think I may have an issue with the motherboard. He says, send in the laptop and the SSD and we will replace/fix it. I clarify several times that the HD is not the one I recieved with the laptop. He says it is no issue. I get sent a box and send the laptop in.
May: A week later I recieve call from CSR (ALVIN) saying that I will need to pay for new hard drive. He obviously doesn't understand my issue at all. I am unwilling to pay unless they send me back my disk so I can get the refund on it. He says he will get back to me. I say I will take a quote as I want to see if it is reasonable.
After a few days, I call to see what is happening. I am told by ANNE that they will fix my motherboard for free and send me the hard disk back, but charge for the new hard disk put in.
I get a a quote for $484 charging for courier costs and service. No information as to how it relates to the parts
I refuse to accept the quote and send an email explaining the issue, and that I need the laptop back asap as I am leaving the country soon.
I get a message back saying we will send you a new quote. I am also told that they tested the computer and the motherboard is at fault (contradicting what I was told before)
After a week or so I get a new quote for $484. The issue description has changed and they have screwed up the tax charge. No information as to how the charges relates to the parts being replaced, or what I will even get
After some more emails I am getting emails, and they won't even put their name on the email, so that I can see who I am talking to (even when I ask)
'[email protected]'; '[email protected]'; '[email protected]' are my case managers but they are impossible to contact, and not very useful
I find out that I cannot get a rfund on the SSD I sent as it has taken too long for me to claim (I lose $169 that it cost me)
I buy an Macbook pro with applecare to use as my laptop in future.
After a few more emails, I ring a CSR, they tell me that there was a mistake with the last quote and I will get a new one.
Five days later, I call about the issue. I am told that the depot has not got back to them, but that I will get a call the next day and a quote.
I don't get a call or a quote. I ring again and I am told that some other department is handling it, and that I need to wait.
I think it has nearly been a month now that they have had the laptop for now, and I have yet to use myself as it has broken every time I set it up. I am just glad I can afford to buy a different brand of computer, otherwise I would pretty screwed as I need my laptop to travel on the 6th of June.

Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.

Worst customer service experience I have ever had.

I have never felt so disrespected by a company in my entire life. Their customer service is beyond terrible, as anyone can see by reading the various posts from frustrated customers on this forum.
I ordered a laptop on November 30th as a present for a family member's birthday but, when I saw that the shipping date would be later than than the actual birthday, I emailed them to cancel the order. Most modern companies give you a cancel option right on the site but not Lenovo ... you have to email them. Fine (I thought), it's a little less convenient but what the heck? I then called the next day to confirm the cancellation, just to make sure, and was told that the cancellation would probably be processed the next week, on tuesday, and that I would get an email to confirm. That email never came. I called back a couple of days later and a different rep told me that they were still waiting for the warehouse to confirm the cancellation and that it could still take a couple of days. Ok, fine, I guessed I would have to wait a bit but it would surely go through in time since the cancellation process was started almost immediately after the order. I didn't receive any other emails so I emailed again, and again ... and again and never once got a reply. I even emailed one of the reps I spoke to on the phone directly since she gave me her own direct email address (a nice gesture, I thought ...) but she never replied, either. Then, to my surprise, I find out that they actually shipped the unit on December 5th, even though my account must've been full of notes detailing my various emails and calls (if they even keep those on record like any reputable company would but... who knows?). I finally receive the **bleep** laptop by mail after all this! Like all the calls and emails had been completely ignored! I suppose they do this on purpose, betting that the customer will be too lazy to return it.
I start chargeback proceedings with my credit card company just to make sure I don't get screwed but I cancel them when I see that they finally replied to my request for a return label (the first, last and only reply I ever got from them) so I cancel the chargeback, thinking that this crappy experience will soon be over.
They received the unit on December 30th. I never even opened the box it came in, so I know it's 100% working and not damaged so their should be no delay caused by their quality check. Still, here we are, January 10th and no refund. Still not getting any replies to my emails either. Calling them is, of course, useless since you either can't get through, are transferred to another department that has no clue on the issue, are told they will get in touch with you later or to just wait for calls and emails that never come. Meanwhile, I’m paying interest on a purchase I cancelled minutes after the order, not the mention the initial charge still on my account. So now I have no laptop, they have my money and any attempt to reach them is ignored.
Now I have to write this long and boring post on a public forum just to get a reply (I see that hey at least reply to these, sometimes ...). I am way beyond the end of my rope here so, if anyone from lenovo reads this, get in touch with me NOW so we can finally resolve this matter.
Solved!
Go to Solution.

They finally e-mailed me yesterday, telling me that they will check with their billing department and get back to me. The thing is, they told me the same thing over the phone and in the support chat before and they never ever get back to me. We are now well beyond the regular delay for a refund so isn't this outright theft, at this point? What do I do? Call the cops? Get a lawyer? I'm afraid to issue a chargeback because people have been screwed before with lenovo refunding them way late, causing the cc company to reverse the chargeback and then Lenovo, being brain dead as they are and thinking the chargeback still went through, cancelled the refund, leaving the client with no money and no product.
I hope potential customers will read this forum and avoid Lenovo like the plague. Lenovo really are a bunch of heartless crooks.

Fastest 7.5 - 8.0 Production Upgrade We Have Ever Seen

Hi All,
We have seen some production upgrades take many, many hours. Here is one with some of the larger tables around 17M rows. Pretty large tables but not huge.
Just goes to show how fast the Siebel upgrade can run when you dial in Oracle RBDMS correctly and have the right hardware.
Process Name Process Description Process Time Parameter Step/Error Summary Performance Information for Sql Performance Information for DDL
upgrep_prod_752 Production V752 upgrade (upgrep) 01h:43m:16s Parameters
Steps/Errors
Performance Information for Sql
Performance Information for DDL
Robert Ponder
Lead Architect and Director
Ponder Pro Serve
cell: 770.490.2767
fax: 770.412.8259
email: [email protected]
web: www.ponderproserve.com

Could you spill the beans on the hardware?

What is the biggest SAP Business One database you have ever seen?

Hi All
I'm trying to determine what capabilities of how big a SAP Business One database can become without it becomming to slow to work with... The reason for this question is that have a customer with a database of 27GB ... The customer have only been in production for one year, but because they roughly place 1500 sales orders each day the growth rate is big...
So the question is simple how many GB is your largest customer and how does the system manage?

Hi Rasmus,
I'd agree with the above, the overall size isn't as important as the hardware that they are using. I've seen a 75GB database system which was suffering badly because they hadn't specc'd the disk I/O correctly although memory and CPU were fine (we didn't spec this, it was a site we were called in to help on when they started having issues). Of course, a larger database is going to have other issues (eg backup and restore times, patch upgrade times etc) and you'd probably want to be more proactive on database maintenance than on a smaller database (eg you don't want to have autogrow kicking in during the day so you'd need to make sure that there is sufficient space in the database at all times).
If you are concerned about database size then one option is to clear the history tables. This can reduce the database up to 50% but, of course, you'll lose the change history.
Database archiving is still rumoured to be coming out in the next version.
Kind Regards,
Owen

Don't EVER BUY HP again the worst customer service experience I have ever had.

$39 dollar to answer a question regarding a product you sell! Mathew employee [text removed for privacy] not only rude and not helpful but actually gave me the wrong number to call for his supervisor. An hour and a half of wasted time at work trying to get a simple question answered. I have never had a problem with Dell customer service or products. Now my employer knows and will never buy HP again as well. Hopefully by writing this it will save someone the time, energy, and headache. Keep doing business like that HP and you won’t have one.

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This is the strangest video capture problem I have ever seen!

Background: http://discussions.apple.com/thread.jspa?messageID=8362257#8362257
Problem: No preview in FCP or iMovie but controls work
Solution: have the tape running first!
This is nuts Can anyone explain the technology (or lack thereof) behind this one. I almost lost my mind until I found the referenced post. Thank buddha for Apple discussions!
coocoo

All is well.

One of the best scam emails from "apple" I have ever seen

I received a very convincing email from [email protected] asking me to up date my details. It was very soft and apple like so I started to input my details, then it asked for credit card updates, mothers maiden name and CVV number of my card. Turns out you don't even need to log in, it takes you directly to this page even if you just click sign in! I'm worried that others may comply so here is the link!
DO NOT ENTER ANY DETAILS ITO THIS AS THEY WILL TAKE YOU ENTIRE IDENTITY AND ROB YOU!
http://apple.itunes.myaccountmanager.com/.app/itunescon****/connect.apple/WebObj ects/iTunesConnect.html
Let me know if this was helpful! Remember pleased don't upload your details. I changed my Apple ID and password just in case.
<Link Edited By Host>

Welcome to Apple Support Communities
Scam emails are quite usual with some users, so this is quite helpful. If you are using iCloud, see > http://support.apple.com/kb/ts4019

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there...Apple...PLEASE update and give us back the old version of iTunes...

Pull down View > Show Sidebar. This will give you back the same functionality of iTunes 10.x.x.

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

Worst set of instructions I have ever seen

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