WUSA error 5 0x80070005 Access Denied while installing KB2992611 & KB3003743 on Win 7
I'm having a well known problem while patching Windows 7 SP1 x86 systems, but none of the common fixes have worked. I'll use KB2992611 for examples throughout, but the exact same behavior is being seen with KB3003743.
Logged in as an admin and running an elevated command prompt, I try to install the patch as follows:
wusa.exe C:\Temp\Windows6.1-KB2992611-x86.msu /quiet /norestart
The event log shows a 0x80070005, Access Denied from WindowsUpdateClient, but nothing else interesting. If I remove the
/quiet switch or just double-click the .msu, the graphical installer gets through the "Initializing" phase, but then says "The following updates were not installed:" and lists the patch.
The CBS log (C:\Windows\Logs\CBS\CBS.log) suggests permission issues with stuff under C:\windows\SoftwareDistribution...
Info DPX Started DPX phase: Apply Deltas Provided In File
Info DPX MoveFileExW failed, source: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\$dpx$.tmp\f3e1d3177d3c4d4597f9494ac7b982ea.tmp, destination: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18606_none_a85eb04bbb037ec6\lsass.exe, hr 0x80070005
Info DPX DpxMoveFileExW failed, source: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\$dpx$.tmp\f3e1d3177d3c4d4597f9494ac7b982ea.tmp, destination: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18606_none_a85eb04bbb037ec6\lsass.exe, hr 0x80070005
Info DPX MoveFileExW failed, source: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\$dpx$.tmp\847db368c3d8b44092e372d302e831d8.tmp, destination: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22814_none_a8db7e7cd42b04fa\lsass.exe, hr 0x80070005
Info DPX DpxMoveFileExW failed, source: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\$dpx$.tmp\847db368c3d8b44092e372d302e831d8.tmp, destination: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\inst\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22814_none_a8db7e7cd42b04fa\lsass.exe, hr 0x80070005
Info DPX File could not be expanded, Source=x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18606_none_a85eb04bbb037ec6\lsass.exe, Target=(null), status=0x80070005
Info DPX ProvideRequestedDataByFile failed, Response file Name: \\?\C:\windows\SoftwareDistribution\Download\fa848827d1bd908340ba44c76a28e7e8\Windows6.1-KB2992611-x86.cab
Info DPX Ended DPX phase: Apply Deltas Provided In File
(timestamps removed for readability)
...but other .msu files install without issue. I browse to C:\windows\SoftwareDistribution\Download\{string} and see that the Windows6.1-KB2992611-x86.cab file has been copied there.
The Windows Update log (C:\Windows\WindowsUpdate.log) has similarly unhelpful messages referencing error 80070005.
Intelligently interpreting procmon output may be above my pay grade, but the only ACCESS DENIED event that I see from TrustedInstaller.exe is while attempting a
SetRenameInformationFile on C:\windows\SoftwareDistribution\Download\{string}
I have tried the fix that involves using the subinacl utility to make sure that Administrators and SYSTEM have proper permissions in the registry (e.g., see support.microsoft.com/kb968003). I have also tried the fix that Kim proposes at the link below,
using subinacl to make sure that NT SERVICE\TRUSTEDINSTALLER has permissions where it needs...
answers.Microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-error-0x80070005-need-a-fix-click/e4cb8700-f215-4f1a-8bd4-6457ac619c19. I get the same errors after running their scripts as directed.
I am having this issue on multiple (near-) identically configured hardware from Dell & Fujitsu, so it is not just one flakey device. The systems are locked down via local GPO and run custom applications, so there is a chance that something wonky and
specific to my environment is causing this, but I'm out of things to check and try, so any ideas would be appreciated. Additional info available upon request.
Thanks
Hi,
I recommend you to follow these steps to have a fix.
1.Rename the SoftwareDistribution folder.
Open an administrative Command Prompt window.
Run the following commands, and press Enter after each command:
Net stop wuauserv
cd %systemroot%
Ren SoftwareDistribution SoftwareDistribution.old
Net start wuauserv
Try to install updates again.
2.Run this Troubleshoot tool to have a check.
To run the tool:
Control Panel\All Control Panel Items\Troubleshooting\System and Security\Windows Update
3.When you are installing the update, please log in the machine as an administrator. Meanwhile please turn off the antivirus software temporarily to install the update.
Best regards
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In each of the guest domain, I plan to install a number of Solaris Containers to run different applications. While installing one Solaris container (zoneadm �z <zone name> install) in dmz domain, I start the installation/configuration (either zoneadm �z <zone name> install or zlogin �C <zone name>) of another Solaris container in identity domain. Everything starts OK until half way I get an error message as follow:
Jun 13 18:33:16 dmz vdc: NOTICE: [1] disk access failed.
The installation of the Solaris Container in dmz halts as soon as I see the message above. Nothing will work except a force stop in the Control Domain using ldm stop �f dmz and restart.
What happen to the Solaris Container installation/configuration in identity domain? It either continues the process without error or fails with the same error message shortly after. For example,
Jun 13 18:33:24 identity vdc: NOTICE: [1] disk access failed.
The vdisks for each guest domain are setup by following the steps on section �Using ZFS Over a Virtual Disk� in LDoms 1.0 Administration Guide. Each guest domain is booted from a disk image in the Control Domain and has two 9GB data vdisks (mapped to two physical 9GB disks on A5200 disk array) running ZFS striping. Each guest domain vdisks are serviced by a separate vdisk server.
Any idea?I am not sure if multiple virtual disk servers are officially supported under current LDoms release.
I had tried using only one virtual disk server. The same problem exhibited. I thought may be the vds was not able to keep up with the virtual disk I/O. That's why I setup multiple vds.
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