XSLT-Mapping for Genesys in combination with IC Webclient

Question

Hi,
Im not sure if this is the correct area of the SDN but I dont know better
I have the following problem:
In the Account Identification Profile I can define an ApplicationID and an XSLT-File to transform my SOAP-request accordingly to search a Businesspartner by CAD (CallAttachedData).
I used the sample program CRM_IC_BPIDENT_EXT_IAD_GENESYS and didnt change anything but whatever I send via the CCS there is no search done.
Am I using the XSLT-program the wrong way in the meaning of "adapat it to your needs" or am I missing sth?
Thanks for your help,
Ben.

Answer 1

Thanks for your reply.
The code for the XSLT-File is as follows:
<xsl:transform version="1.0"
xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
xmlns:sapxsl="http://www.sap.com/sapxsl"
xmlns:asx="http://www.sap.com/abapxml" version="1.0"
>
<xsl:strip-space elements="*"/>
<xsl:template match="Application">
<asx:abap>
<asx:values>
<PartnerSearch>
<xsl:for-each select="*">
<item>
<NAME><xsl:value-of select="name()"/></NAME>
<VALUE><xsl:value-of select="."/></VALUE>
</item>
</xsl:for-each>
</PartnerSearch>
</asx:values>
</asx:abap>
</xsl:template>
</xsl:transform>
I cant tell if the output-format is correct as there is no error, at least I dont know where I could search for. There is no obvious errormessage at the IC client.
The output looks like this:
<?xml version="1.0" encoding="utf-8"?>
DD42A914E95D02F1816A001E4F1CFA631b2591c:11abf6f5653:-
7ffffalsetrueEnded4Not in process1826021068262601+07131355771671
<asx:abap xmlns:asx="http://www.sap.com/abapxml">
<asx:values>
<PartnerSearch/>
</asx:values>
</asx:abap>
<asx:abap xmlns:asx="http://www.sap.com/abapxml">
<asx:values>
<PartnerSearch>
<item>
<NAME>CURRENTCONTACT</NAME>
<VALUE>GenesysContact</VALUE>
</item>
<item>
<NAME>CURRENTCUSTOMER</NAME>
<VALUE>GenesysCus</VALUE>
</item>
<item>
<NAME>CURRENTCOMPONENT</NAME>
<VALUE>GenesysComponent</VALUE>
</item>
<item>
<NAME>BPCONFIRMED</NAME>
<VALUE>G</VALUE>
</item>
</PartnerSearch>
</asx:values>
</asx:abap>
<asx:abap xmlns:asx="http://www.sap.com/abapxml">
<asx:values>
<PartnerSearch>
<item>
<NAME>TargetName</NAME>
<VALUE>826_group1</VALUE>
</item>
<item>
<NAME>TargetType</NAME>
<VALUE>2</VALUE>
</item>
</PartnerSearch>
</asx:values>
</asx:abap>
<asx:abap xmlns:asx="http://www.sap.com/abapxml">
<asx:values>
<PartnerSearch>
<item>
<NAME>RTargetPlaceSelected</NAME>
<VALUE>826PL_8263000</VALUE>
</item>
<item>
<NAME>ServiceType</NAME>
<VALUE>default</VALUE>
</item>
<item>
<NAME>RTenant</NAME>
<VALUE>Customers</VALUE>
</item>
<item>
<NAME>RTargetTypeSelected</NAME>
<VALUE>2</VALUE>
</item>
<item>
<NAME>RTargetObjectSelected</NAME>
<VALUE>826_group1</VALUE>
</item>
<item>
<NAME>RRequestedSkillCombination</NAME>
<VALUE></VALUE>
</item>
<item>
<NAME>RTargetRuleSelected</NAME>
<VALUE></VALUE>
</item>
<item>
<NAME>RTargetRequested</NAME>
<VALUE>826_group1</VALUE>
</item>
<item>
<NAME>RStrategyName</NAME>
<VALUE>826_RouteToAgent_SAP</VALUE>
</item>
<item>
<NAME>CustomerSegment</NAME>
<VALUE>default</VALUE>
</item>
<item>
<NAME>PegAG826_group1</NAME>
<VALUE>1</VALUE>
</item>
<item>
<NAME>RTargetAgentSelected</NAME>
<VALUE>AGENT03</VALUE>
</item>
<item>
<NAME>ServiceObjective</NAME>
<VALUE></VALUE>
</item>
<item>
<NAME>gplus-analytics-id</NAME>
<VALUE>1b2591c:11abf6f5653:-7fff</VALUE>
</item>
</PartnerSearch>
</asx:values>
</asx:abap>
I modified the input so that there is a field "<item><name>POST_CODE1</name><value>9100</value></item>" which should be correct for searching but nothing happens.
Does anybody know where I can see what SAP does with this information?
Thanks for your help!!!!
Regards,
Ben.