Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
PatrickS199 wrote:
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
Same issues with my Yoga, from India.
Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
Beside that my laptop USB and bluetooth is also not working and it is soo slow...
I just bought a non lenovo charger.
Yes and my laptop never left my office table.
I was hoping to fix it in Australia and I guess not.
Avoid by any cost Lenovo products!!! ZERO service.
Similar Messages
-
Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.
pklfromarlington wrote:
Bob, Hate to steal your thunder but am hooked to an external hard drive using Time Machine and er information is where it shoudl be. Yes, I have combed the files, used Finder and any other tools I know.
You did not steal my thunder. You asked for advice, I provided advice. I assumed that since you nor the "support team" could find your files that you did not have any backup. You should have told us you do regular backups. We have no way to know otherwise unless you tell us. -
I have a Macbook Pro less than a year old running slow
I have a macbook pro that is less than a year old and it's running pretty slow. This is the first Mac I've ever had and always heard they are great and never get viruses. The software versions in OS X 10.8.1.
Does anyone have any ideas what it could be?A mini DisplayPort display or adapter won't work plugged directly into the Thunderbolt port on the back of a Thunderbolt display, but will work if a Thunderbolt disk drive (with two Thunderbolt ports) is connected between the Thunderbolt display and Mini DisplayPort device.
-
My macbook pro 13" is less than a year old and I have no problem with speed and video until lately. Everytime I watch video it keeps on pausing for 40 to 50 secs. then play then repeats again. I tried to play the same video on my ipad and I have no problem. Can somebody have an answer to my problem?
If it is less than a year old it is still under warranty, get it serviced.
https://selfsolve.apple.com/GetWarranty.do -
Is this a lemon? How should Lenovo handle this?
Hello. From very beginning, shortly after purchase, V570 overheated (80-90 degrees Celsius, with screen shots of core temps as proof). Problem went on for several months, burning leg at one point. I called tech support, no call back and no repair scheduled. Kept notes, dates and times of all contact.
I had purchased next day on-site repair service for three years. So when no one called back about problem after ten days, I called back and raised a little pleasant ruckus. Got some action.
On-site tech installed more powerful fan. Helped out with high temps. Tech recommended motherboard to be replaced, since it was probably fried from overheating.
Then, the HDMI port no longer worked. Lenovo took more than a week on this repair. Parts were sent to a technician who was no longer in business, so parts were in Fed Ex limbo. I spent 10 hours on phone (5 hours to the Philippines) trying to straighten out the mess.
Problem escalated. No one from North Carolina or Texas ever calls back. No. Call. Back.
You can imagine my trust factor with Lenovo is zero now.
New mainboard installed. Works fine. Tech leaves. Two hours later, screen is completely black. Nothing. Dead darkness dead dead. Cannot power on. No tricks with power button, recovery button or anything else working.
Called support again about dead machine. Sending out another mainboard for another repair. I do research and realized this is the bad bad bad motherboard that *everyone* here is complaining about. Lots of other dead black screens from it. So, again another two hours on the phone.
Then, I call tech in Philippines back, and say, hey, this is the mainboard that is riddled with problems -- I really do not want to go through this again. They recommend another mainboard, but it's a slower one -- an i5 dual core instead of quad core.
At this point, we're three or four mainboards in, in terms of repairs that have happened and parts coming, on a machine less than a year old.
At what point does Lenovo make the financial or business decision that the best option is to replace the machine rather than paying for four motherboards and on-site repairs?
And, BTW, when I pay hundreds of dollars for a 3-year on-site next-business-day repairs, I mean ON-SITE, NEXT BUSINESS DAY. That's what my contract says, in writing -- I've got it in front of me. That doesn't mean 2-3 business days that all the techs are saying to me.
I've even had several techs say I need to send in my machine, and I say, uh, I have on-site repair, and they say they "need to get approval" to authorize on-site service. **bleep**??
This is the worst customer service and the poorest machines I've ever encountered.
I also have a 2-month old y570, that arrived with a broken battery bay and still the touchpad is as stiff and unusable
as Day One. Both the lower housing/battery bay and the touchpad have to be replaced or repaired.
I'm gathering that others are having as many problems with their machines as I am having with mine. And even when you pay for good service -- you don't get it.
IdeaPads bear no resemblance to the greatness of ThinkPads or the IBM of yesteryear.
Lenovo, please help.Unfortunately, the carrier that you purchased it from is where your warranty channel is. I wish I had a better answer but that is how the system works.
As I mentioned, even if you are within the warranty period and with the same carrier, the warranty is probably void since the device has been disassembled and repaired--they can tell when it's been apart. I've heard of this mirrored issue before and it's usually a hardware problem, as you've already been made aware of by the repair facility you took it to.
I hate to say it but you are probably out of luck on this one. Wish I had something better to tell you.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you! -
4 computers in less than 4 years. What can I learn from this?
I've had four MacBook Pros in the past 3.5 years.
The first one had a bad motherboard and in the end, the computer was just replaced. I had it for less than a year when that happned, and the computer they replaced it with (#2) lasted two years.
One month after the warranty ran out, it quit working and it needed a new motherboard. I bought a new computer (computer #3 at this point). That one worked for 3 months before I had to take it in. They replaced the motherboard.
On Monday, computer number 3 quit working.(It was the second time I had to take it in. The first time they replaced the motherboard after it was three months old. Turns out, that didn't actually fix the issue and I had to erase everything and re-install the operating system). I took it in this time and they replaced the hard drive. That didn't fix the problem. So they replaced the RAM. That didn't fix the problem. I was just told on the phone that they would need to replace the computer because they have no idea what is wrong with it. I've had it since August. That one didn't last long.
So now I'm on machine number 4 in less than 4 years. This is extremely frustrating, considering the time and revenue lost, as I need a computer every day to get my work done. I've lost money and clients. Every time I take these computers in, it's at least of week of sorting everything out. I should say that I am so careful with these computers. I keep them very clean and keep them in a protected case whenver I move them.
Now, I like to look on the bride side of things. But I can not see a bright side to this.
So I have two questions. What lesson should I learn from having to replace three MacBook Pro computers in such a short amount of time? And the second question, is there some customer support department that hear about this?Hi slimpiggy,
Sorry to hear of your frustration. Regrettably, your experience is far from the norm but it's definitely not an unheard of story. A family friend experienced a similar issue with her Dell XPS machine (5 units in 33 months). Sometimes it's just a chain reaction of bad luck.
Out of curiosity, if your computer is such a key component to your income and financial success then why do you have only one? I've worked in a position that has required constant contact to network services and resources and as such one of the first purchases I made was a secondary computer. It was nowhere near as nice as my main unit but it give me a buffer incase there was a situation that my primary machine was unavailable, lost, damaged or required service.
As far as the lesson, there is none. Misdiagnosed machines or slow turn around times on repairs are never fun but there's not much you can do. Apple does have a department, called Customer Relations that you can speak to regarding your experience. Their number is (or at least was this the last time I called) 800-767-2775.
Good luck! -
Three optical drives in less than four years?
Hello all,
Thanks in advance for reading. I have a MacBook Pro from 2008 with OS X 10.5.8. I bought OS X 10.6.3 and was excited to install. 1st try - optical drive recognized the install DVD, went through the motions of installing when after several minutes the computer went to blue screen, ejected the DVD, and the computer restarted. Ditto 2nd try. Went to Apple store for help on the issue, where the install was tried again, yielding same results. I bought a CD/DVD lens cleaner from Radio Shack, which did not help. 4th try on the installation, same results as before. I tried various DVD's from my movie collection and they played just fine. This is the second drive in less than four years to go belly up. I am not rough on my computer, nor is my workspace dirty. I'm perplexed though, because the first drive that needed replacing simply stopped working completely. That is, the drive was not displaying the selective behavior that this one is. After some time, I went back to the computer to try installing a 5th and final time. The DVD wouldn't even bring up the install window. The drive would spin for a few seconds and stop, this cycle repeating maybe three times before ejecting the media. I'm stumped - though admittedly, it doesn't take long to exhaust my knowledge as regards computer stuff. Does anyone have experience or suggestions about this? Am I going to have to suck it up and buy a third optical drive?9.5 mm SATA Optical Bay SATA Hard Drive Enclosure
http://www.ifixit.com/Apple-Parts/9-5-mm-SATA-Optical-Bay-SATA-Hard-Drive-Enclos ure/IF107-080-1
And like tjk said buy external youll be happier . -
Less than a year old MBP 13 Battery is now less than 89%
My MBP is less than a year old. I check the battery and surprisingly, it has 534 cycles and only 89% Health left. I use iStat Pro. The battery is quite disappointing at only less than a year of use. Can I get it replaced under Applecare?
If you've cycled your battery 534 times in less than a year, you're flogging it within an inch of its life. Completely discharging and recharging your battery 1-1/2 times a day is as hard on it as anything you could possibly do to it, short of storing it in a closed parked car in the summer sun.
And still, after 53.4% of your rated 1000 cycles are gone, you've only lost 55% of the 1/5 of the battery's original Full charge Capacity that Apple expects you will lose in 1000 cycles. That is to say, despite your extremely hard usage of your battery, it's almost exactly on pace to meet Apple's stated expectation that it will still have 80% of its original Full Charge Capacity after 1000 cycles. Your disappointment is completely unwarranted, and you certainly have no reason to ask for or expect a replacement battery.
If you want it to last as long as possible, stop deep-discharging it every time you use it, and plug in your AC adapter whenever you can. -
I have had an apple iPad 2 (16 Gb) for less than a year with less than two pages of apps, but when I look at the bar which tells you how much space you have used, it says I have 6.7 Gb worth of "other" space used. I am unable to download any apps on account of all the space used. I have researched this problem and I can't seem to find an explanation. If anyone knows the solution or has spoken to apple about this please help if you can. Thank you!
The long and short of it is that you will probably have to restore your iPad. That giant "other" space is a sign of a corrupt file from a sync, I am pretty sure, but I am quite sure that the way to resolve it is to restore the iPad.
You can search the discussion site for similar threads but I think you will find that a restore is the way to correct it. Read this one.
https://discussions.apple.com/message/12531408#12531408 -
I have a nano less than a year old. It no longer works properly, some of the buttons are no longer functional and it does not respond when plugged up to my PC.
Where do I take it to get it replaced or repaired using the manufacture's warranty. It was a gift and I do not have a receipt. please helpMake an appointment at the nearest Genius Bar ( Apple Store).
-
I Have a refurbished iPhone 5 that is less than a year old (apple replaced my first one due to a battery fault) but this one has all of a sudden become unresponsive most times and a purple haze has come thru the background on the lCd. The cursor goes abit cranky sometimes too and jumps from Window to window?! It has never been dropped or screen has never been replaced either no exposure to water or sun. This happened after I upgraded to the new iOS 8.1. I don't think it was the update but I've never had good results from updating the iPhone anyway..
HELP?? I have an appt with Apple tomorrow but don't know if I can wait that long!!
THanks in advance.Hey jojo-10!
Here is an article for you that can help you troubleshoot this issue with your iPhone:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
My MacBook Pro was stolen less than a week ago, and I'm not sure if the hard drive was wiped, if it was wiped would I still be able to find it with the findiphone app? Or would it be untraceable after it was wiped? I had alot of special things on my laptop, and I would hate it if I didn't find it, so I'm hoping it wasn't wiped and I will be able to find it soon, HELP ME IF YOU CAN PLEASE! ANYTHING HELPS!
If that drive was erased, you should have received a confirmation email.
-
5c-Have had it for less than a year?
Hello, I am a college student who has had their iphone 5c for less than a year now. I take very good care of my electronics and I have never cracked a screen or anything. This phone screen isn't cracked either or damaged.
This all started a few months ago, when the weather changed and got really cold. My phone started having a "mind of its own" and would open applications and other things such as facetime all by itself. I learned ways to help stop this such as turning off my wifi and 3g, which would momentarily calm it down but I would notice these faint lines appear on my screen any time it decided to ghost. I would turn down the screens brightness to help my phone "cool off" i guess you could say.
The other day, after doing NOTHING to my phone, the bottom part pixelated out. No reason just did.
I figured okay, well I can see everything and the ghosting isn't worse so its fine. I'll get it fixed in may
Since April 1st my phone won't even let me slide it to unlock. Its freezing cold all the time, and i can't answer any phone calls which is important when you're trying to transfer schools. it was bad enough when my phone would hang up calls for me, but now not even being able to answer them is pure ****.
I looked up my warranty and it says it doesn't cover it? I've have had my phone for less than a year though so I don't understand. It's so frustrating. I've never had my old android do this to me. I switched to iphone for the convenience and yet here I am, having my phone not even turn slide on?
I have tried everything, from turning it off for a day( I had to hard reset it any time I did this because the screen won't acknowledge any of my slides) and i tried factory resetting it when it started to ghost. I have never ever been more frustrated or disappointed with a product in my life.
I want to send it to apple but I definitely don't have the money to replace an iphone that I am still paying for and haven't even cracked. I have an ipad and two ipods and those are in fine condition but I definitely need my phone. I am so upset with this product. If I send it to apple care are they just going to charge my card? I honestly have NO funds to pay for this right now and I desperately need my phone to work.Here are two other examples of this happening..
I expected more from Apple.
https://discussions.apple.com/thread/6919109
https://discussions.apple.com/thread/6683814 -
I fainted and fell while holding my iPad and the screen cracked; it still works fine. It's just cracked. I feel horrible, it was a gift from my brother. have had this iPad for less than a year so it is still covered under warranties. Does this apply? If not how much to fix the screen? Please help
If you want a short list of third party repair options, here you go.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/ -
I purchased CS6 less than a year ago; my serial number is known, but i can't use it anymore?
I purchased CS6 less than a year ago; my serial number is known, but i get the message that my trial period has ended and i cannot use the products anymore... what to do now?
Hello Sarika,
I tried to do as suggested in your link, but I can’t open the programs anymore, so I can’t get to the possibility of deactivate!
I did get the updates, but that’s all…
Any other way of getting there?
thank you for trying to help,
Angeline
[email protected]
Op 16 apr. 2014, om 00:02 heeft sarika02 <[email protected]> het volgende geschreven:
Re: I purchased CS6 less than a year ago; my serial number is known, but i can't use it anymore?
created by sarika02 in Creative Suites - View the full discussion
Hi tomaatje,
Try the steps suggested in given link:- http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Do let us know if it helps.
Sarika
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6301871#6301871
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6301871#6301871
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6301871#6301871. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Creative Suites at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.
Maybe you are looking for
-
I tried to add a ringtone that is in my tones on itunes but it wont go to my phone. I did the sync after I checked the box to add the single ringtone but itunes deleted all my music off my phone. None of my songs were purchased through itunes and my
-
Hello to all, I am still learning how to use this Macbook Pro and cannot understand why there is no app for putting JVC Everio video onto my laptop in order to edit and make a disc of my films while on holiday so that I can send the edited pieces to
-
Safari Pop up buttons / javascript
I want to be able to select a specific item in a list of a pop up button in safari, i can do it by using a repeat statement and get value of button, with key codes simulating down arrow. This is tediously slow to the say the least. When i go view sou
-
Label report inOracle Applications
Hi, I have designed this label report in D2K Reports and when I run it I get the desired result.However when I run the same report from Oracle Applications it is leaving a blank line if the address has 4 lines.I wonder if the format triggers are not
-
It looked so easy: display a (JSON-type) object so that its hierarchy is visible -- but I can't get it to work properly. I'll explain in a separate message. Peter