Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding [and I'm at my wit's end!]
I originally posted this question to the community section and was advised to post it here. Please bear with me as this will be a long post. I'm including the scenarios involving this reoccurring issue, the trouble shooting steps I've already
taken and the results of several diagnostic tools and logs.
I have a Sony VAIOS VPCEBB33FM lap top since 2011. I have had this issue on an off for a long time. I'm at my wit's end. Any new insights or suggestions would be greatly appreciated.
Scenario Details
1) Some times it's on and off through out the day, sometimes it won't work all day, and once in a while it will work fine for the entire day.
2) I've had this issue across several wireless services, Clear Network accessed with WiMax, Library Wi-fi, Comcast cable internet using wireless router and Wi-fi, and Comcast Xfinity Wi-Fi, to name a few examples.
3) Other devices in the household or library will work with no problems such as my smart phone or my roommates' laptops or desktop computers.
4) Once in a while, the built-in wireless adapter is not found and I have to reinstall the driver. Also the diagnostic tool has had to reset my adapter on an increasing basis.
5) I had my hard drive replaced in December 2014 and my system restored from the System Restore disks that came with it when I bought the laptop. Even though I've been online on an infrequent basis it worked just fine for a while. Now that
I've been online a bit more I'm having the same issues again.
Below are my attempts at trouble shooting so far but I still have not been able to consistently resolve my DNS issues
1) Restarting my adapter
2) Turning off my laptop and removing the power supply for 5-10 minutes before turning it back on.
3) Using the IP Config in Command Prompt
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
4) Using the NetSh reset in Command Prompt and restarting my laptop
netsh int ip reset c:\resetlog.txt
netsh winsock reset
ipconfig /flushdns
[restart laptop]
5) Configuring the TCP/IP in several settings
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
I have used the following settings:
a) Obtain an DNS server address automatically
b) OpenDNS
208 67 222 222
208 67 220 220
c) Google DNS
8 8 8 8
8 8 4 4
6) Updating the driver for my Intel Centrino(R) Advanced-N 6250 AGN and Intel Centrino(R) WIMAX 6250 from the Intel website previous having my laptop wiped clean in 2014. It still did not resolve the issue. My laptop
manufacturer as not come up with an driver update for my adapter since 2010. I haven't tried to update the adapter driver from Intel's website since having my laptop repaired due to the fact that Intel strongly recommending using the manufacturer's updates
instead and frankly it didn't make much of a difference when I did it the first time.
7) The last one I've tried as of today is going into Services and changing the start up type to automatic for the following:
Computer Browser [changed from manual to automatic]
DHCP Client [already set to automatic]
DNS Client [already set to automatic]
Network Connections [already set to automatic]
Network Location Awareness [changed from manual to automatic]
Remote Procedure Call (RPC) [already set to automatic]
Server [already set to automatic]
TCP/IP Netbios helper [already set to automatic]
Workstation [already set to automatic]
...and I'm still having DNS issues.
My only guessing are that my laptop came with a lemon adapter that needs to be replaced, some advanced setting(s) that I'm not aware off, or my firewall/anti-virus is interfering. I've used Symmantic Anti-virus and Firewall in the past and currently
Avast Anti-Virus with Microsoft Network Firewall. I've had DNS issues with both anti-virus/firewall set ups.
Below are the results from the diagnostics and tests that I've ran.
Windows Network Diagnostics
Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected Detected
Contact your network administrator or Internet service provider (ISP) Completed
Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be...
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Intel
Version . . . . . . . . . . . : 13.2.1.5
Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf
Inf File Date . . . . . . . . . : Monday, June 14, 2010 9:05:44 AM
Section Name . . . . . . . . . : Install_MPCIEX_GEN_6250_AGN_2x2_HMC_WIN7_64_MOW
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0087&subsys_13018086
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Informational Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2015-03-07 19:57:14-186
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 22 item(s) total, 22 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
60-02-92-C6-D3-E8 Infra <unknown> -62 11 HOME-C7D4-2.4
60-02-92-A1-75-E0 Infra <unknown> -58 6 HOME-B917-2.4
00-1D-D5-D5-34-F0 Infra <unknown> -73 6 HOME-34F2
60-02-92-A1-75-E1 Infra <unknown> -58 6 (Unnamed Network)
06-1D-D5-D5-34-F0 Infra <unknown> -78 6 xfinitywifi
C4-27-95-C9-C4-2D Infra <unknown> -57 1 HOME-C42D
02-1D-D5-D5-34-F0 Infra <unknown> -74 6 (Unnamed Network)
00-0D-97-07-E0-79 Infra g -75 6 (Unnamed Network)
00-1D-CF-2A-44-C0 Infra <unknown> -86 6 HOME-44C2
02-1D-CF-2A-44-C0 Infra <unknown> -86 6 (Unnamed Network)
F8-E4-FB-3C-87-A2 Infra <unknown> -89 6 YVNM7
06-1D-CF-2A-44-C0 Infra <unknown> -87 6 xfinitywifi
0C-F8-93-7A-13-50 Infra b -87 6 PKennedy
06-F8-93-7A-13-50 Infra b -89 6 xfinitywifi
02-F8-93-7A-13-50 Infra b -87 6 (Unnamed Network)
E0-88-5D-C8-A9-DC Infra <unknown> -80 1 HOME-A9DC
E2-88-5D-C8-A9-DD Infra <unknown> -79 1 (Unnamed Network)
16-CF-E2-43-0B-30 Infra <unknown> -88 1 xfinitywifi
60-02-92-F0-A8-C0 Infra <unknown> -90 11 HOME-96A6-2.4
60-02-92-C6-D3-E9 Infra <unknown> -63 11 (Unnamed Network)
02-1D-D4-EB-87-00 Infra <unknown> -88 11 (Unnamed Network)
06-1D-D4-EB-87-00 Infra <unknown> -88 11 xfinitywifi
Connection History
Information for Auto Configuration ID 1
List of visible networks: 13 item(s) total, 13 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 63 Yes HOME-C7D4-2.4
Infra <unknown> Yes 70 Yes HOME-B917-2.4
Infra <unknown> Yes 43 Yes HOME-34F2
Infra <unknown> Yes 70 Yes (Unnamed Network)
Infra <unknown> No 40 Yes xfinitywifi
Infra <unknown> Yes 71 Yes HOME-C42D
Infra g No 43 Yes (Unnamed Network)
Infra <unknown> Yes 28 Yes HOME-44C2
Infra <unknown> Yes 20 Yes YVNM7
Infra b Yes 21 Yes PKennedy
Infra <unknown> Yes 33 Yes HOME-A9DC
Infra <unknown> Yes 35 Yes (Unnamed Network)
Infra <unknown> Yes 16 Yes HOME-96A6-2.4
List of preferred networks: 3 item(s)
Profile: xfinitywifi
SSID: xfinitywifi
SSID length: 11
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: HTC Portable Hotspot 9F50
SSID: HTC Portable Hotspot 9F50
SSID length: 25
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: belkin.332
SSID: belkin.332
SSID length: 10
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 1
Connection started at: 2015-03-07 19:57:14-186
Auto Configuration ID: 1
Profile: xfinitywifi
SSID: xfinitywifi
SSID length: 11
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 06-1d-d5-d5-34-f0
Security and Authentication
Configured security type: Open
Configured encryption type: None
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 2068
Ndis Tx: 2543
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 3954
Rx failure: 0
Tx success: 537
Tx failure: 4
Tx retry: 2
Tx multiple retry: 2
Tx max lifetime exceeded: 0
Tx ACK failure: 18
Roaming history: 0 item(s)
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
Interface type: Native WiFi
Result of diagnosis: There may be problem
Network Connection details from Command Prompt (some info hidden for security reasons)
Connection-specific DNS Suffix:
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
Physical Address: 00-23-15-54-19-B8
DHCP Enabled: Yes
IPv4 Address: 192.168.X.XX
IPv4 Subnet Mask: 255.255.XX.X
Lease Obtained: Saturday, March 07, 2015 7:57:14 PM
Lease Expires: Saturday, March 07, 2015 8:24:44 PM
IPv4 Default Gateway: 192.168.X.X
IPv4 DHCP Server: 192.168.X.X
IPv4 DNS Servers: 75.75.75.75, 75.75.76.76
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::b8de:3ac9:e166:XXX%XX
IPv6 Default Gateway:
IPv6 DNS Server:
Results of Ping and Trace Route in Command Prompt
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ping 127.0.0.1
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Windows\system32>ping www.youtube.com
Pinging youtube-ui.l.google.com [173.194.121.6] with 32 bytes of data:
Reply from 173.194.121.6: bytes=32 time=24ms TTL=55
Reply from 173.194.121.6: bytes=32 time=19ms TTL=55
Request timed out.
Request timed out.
Ping statistics for 173.194.121.6:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 24ms, Average = 21ms
C:\Windows\system32>ping 74.125.239.34
Pinging 74.125.239.34 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 74.125.239.34: bytes=32 time=3286ms TTL=50
Request timed out.
Ping statistics for 74.125.239.34:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 3286ms, Maximum = 3286ms, Average = 3286ms
C:\Windows\system32>ping www.hotmail.com
Pinging dispatch.kahuna.glbdns2.microsoft.com [65.55.157.204] with 32 bytes of data:
Reply from 65.55.157.204: bytes=32 time=111ms TTL=237
Request timed out.
Request timed out.
Reply from 65.55.157.204: bytes=32 time=1537ms TTL=237
Ping statistics for 65.55.157.204:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 1537ms, Average = 824ms
C:\Windows\system32>ping 207.46.11.236
Pinging 207.46.11.236 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 207.46.11.236:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\system32>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [173.194.121.5]
over a maximum of 30 hops:
1 19 ms 13 ms 17 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 13 ms 13 ms 27 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net [68.85.192.205]
3 20 ms 26 ms 21 ms he-5-10-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.94.249]
4 18 ms 34 ms 22 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5 19 ms 18 ms 18 ms 50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
6 35 ms 18 ms 18 ms 209.85.249.217
7 21 ms 19 ms 19 ms 72.14.233.93
8 * * * Request timed out.
9 * 2509 ms 677 ms iad23s25-in-f5.1e100.net [173.194.121.5]
Trace complete.
C:\Windows\system32>tracert 74.125.239.34
Tracing route to nuq04s19-in-f2.1e100.net [74.125.239.34]
over a maximum of 30 hops:
1 54 ms 23 ms 12 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 22 ms 19 ms 17 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3 19 ms 19 ms 18 ms he-5-14-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.166.121]
4 18 ms 18 ms 18 ms he-0-15-0-0-cr01.350ecermak.il.ibone.comcast.net[68.86.85.74]
5 19 ms 18 ms 22 ms 50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
6 22 ms 36 ms 19 ms 209.85.249.217
7 26 ms 23 ms 25 ms 209.85.143.112
8 * * * Request timed out.
9 * * * Request timed out.
10 972 ms * * 216.239.51.97
11 148 ms 97 ms 95 ms 216.239.46.241
12 324 ms 130 ms 432 ms 209.85.246.252
13 * * * Request timed out.
14 1403 ms 101 ms 126 ms nuq04s19-in-f2.1e100.net [74.125.239.34]
Trace complete.
C:\Windows\system32>tracert www.hotmail.com
Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.157.144]
over a maximum of 30 hops:
1 13 ms 13 ms 25 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 13 ms 15 ms 13 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3 20 ms 19 ms 17 ms he-5-13-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.145]
4 17 ms 20 ms 20 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5 17 ms 18 ms 38 ms as8075-2-c.ashburn.va.ibone.comcast.net [173.167.58.82]
6 18 ms 18 ms 36 ms ae4-0.ash-96cbe-1a.ntwk.msn.net [207.46.36.172]
7 * * * Request timed out.
8 * 2191 ms 35 ms ae0-0.atb-96cbe-1b.ntwk.msn.net [191.234.81.167]
9 * * * Request timed out.
10 * * * Request timed out.
11 86 ms 84 ms 84 ms ae4-0.lax-96cbe-1a.ntwk.msn.net [191.234.83.150]
12 86 ms 86 ms 87 ms ae9-0.by2-96c-1a.ntwk.msn.net [207.46.42.176]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 87 ms 84 ms 85 ms origin.by173w.bay173.mail.live.com [65.55.157.144]
Trace complete.
C:\Users\C.Cunningham>tracert 207.46.11.236
Tracing route to origin.by181w.bay181.mail.live.com [207.46.11.236]
over a maximum of 30 hops:
1 16 ms 16 ms 19 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 18 ms 13 ms 13 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3 21 ms 19 ms 21 ms he-5-12-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.141]
4 18 ms 21 ms 18 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Results of Intel WiFi Manual Diagnostics
Test Name Test Result Test Summary
Hardware Test Passed Wireless Hardware is enabled
Driver Test Passed Diver is loaded. NETwNs64 Version 13.3.0.24
Radio Test Passed Radio is ON
Scan Test Passed There are 25 Networks available to connect
Association Test Passed Associated
Authentication Test Passed Authenticated
Signal Test Passed Signal Quality: Poor
Ping Test Failed No Reponse: default gateway, DHCP server
I hope this information is enough to get to the root of this problem once and for all. Please let me know if you any other information such as event logs or statistics.
Thanks in advance.
Results of Intel WiFi Event View Log (I deleted some lines since there were basically repeats of the same messages)
#Event Source Time
Error Severity Domain
User Description
45 EvtEngine
3/8/2015 20:40 Success
Connection SYSTEM
iAMT - Failed to read Windows Events Log
46 S24EvMon
3/8/2015 20:41 Information
AppDriver
SYSTEM
Getting List of adapters.
47 S24EvMon
3/8/2015 20:41 Information
AppDriver
SYSTEM
Intel adapter(s) found.
156 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
157 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
ATC 06:1d:cf:2a:44:c0 xfinitywifi 6 RSSI=-88
158 S24EvMon
3/8/2015 20:47 Error
Driver SYSTEM
AssociationFailure 06:1d:cf:2a:44:c0 xfinitywifi 6 CNCT_GENERAL_FAILURE
159 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
AddToExclude 06:1d:cf:2a:44:c0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
160 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
161 S24EvMon
3/8/2015 20:47 Success
Driver SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
162 S24EvMon
3/8/2015 20:47 Success
Driver SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -77
163 S24EvMon
3/8/2015 20:49 Information
TCP/IP SYSTEM
VoIP: Got link down - deleting flows .
164 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-88
165 S24EvMon
3/8/2015 20:49 Error
Driver SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
166 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
167 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-89
168 S24EvMon
3/8/2015 20:49 Error
Driver SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
169 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
170 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-90
171 S24EvMon
3/8/2015 20:49 Error
Driver SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
172 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-82
173 S24EvMon
3/8/2015 20:49 Success
Driver SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
174 S24EvMon
3/8/2015 20:49 Success
Driver SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -81
175 S24EvMon
3/8/2015 20:50 Information
Driver SYSTEM
AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
176 S24EvMon
3/8/2015 20:50 Information
Driver SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
177 S24EvMon
3/8/2015 20:50 Success
Driver SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
178 S24EvMon
3/8/2015 20:50 Success
Driver SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -80
179 S24EvMon
3/8/2015 21:03 Information
Driver SYSTEM
RoamTrigger 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-81 MisBcn=8 RSSITh=-85 Roam Other Reason
186 S24EvMon
3/8/2015 21:21 Information
General
SYSTEM
DeviceIoCtrlS24NDIS: (2) Failed to send OID 0xff100055 to driver. Error - 31
187
S24EvMon
3/8/2015 21:21 Information
General
SYSTEM
DeviceIoCtrlS24NDIS - Dot11ExtNicSpecificExtension failed (31)
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View Solution.Hi @cjdoxies,
I see by your post that you are unable to scan over the wireless network from the printer to the computer. I would like to help.
Temporarily turn off any Antivirus software, to see if it is interfering with the communication.
Try to scan again.
I have provided a document with some steps to try if you are still not able to scan.
A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Photosmar...
If you haven't already, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. In Solution three: Check the Scan to Computer setting also. Solution five: Check for critical updates, patches, and firmware. Follow the full document if those 3 steps don't resolve the issue.
If the issue persists, connect the printer directly to the computer by a USB cable and test the scanning. Just to rule out a network or firewall issue. Were you able to scan?
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any errors-WIA, TWAIN)
Did you have any new hardware changes or Windows or router updates prior to this issue?
Can you scan through the HP Scan software?
If not then most likely it is a firewall or the driver might be corrupted.
Uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP Photosmart Plus e-All-in-One Printer - B210a Drivers.
Select your operating system, click next and click on the software to download and install.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
I have an iPhone 4S that is locked with a password & cant remember password. when I connect to my computer it says that it cannot find the device driver. How can i fix this?
Hello jlb1977,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Best of luck,
Mario -
whenever i try to sync iphone5(version8.0.2) with itunes 12 on macbookpro.it appears cannot sync the purchased items on itune store. authorize your computer.i authorized it many times. but same response comes again to authorize.
If you are sure that you are authorizing the correct account/ID then:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases -
Ipod nano 5th gen - works fine when plugged in either to wall or computer and appears to be fully charged but as soon as it is unplugged screen goes blank and will not start - is the battery shot?
Yes, your battery is likely toast and in need of replacement. Not much else for troubleshooting here. Sorry.
B-rock -
when i ask for Authorizeed computer i got the message " make sure your computer' date is set correctly and that it accepts cookies from the itunes stores " how can i solve this problem please .
Ok, so I just worked out that itunes communicates through your browser so it's a cookie in the browser not PC direct that fixes this. Bit of a convoluted route but for me it was IE>Internet setting>privacy>sites, then allow all activity from apple.com/itunes.
-
I have just deployed an image to over 500 workstations, and they are all deep frozen using deepfreeze.
When users are logging in, and open Firefox they are getting the message "another program on your computer would like to modify firefox with the following add-on:" Adobe Acrobat - Create PDF 1.2
Yes I know u can do a one-time click and allow, but we have potentially 50,000+ students logging into these PCs and it is unacceptable that they are greeted with this message rather than the Homepage.
This is very dissapointing, as we upgraded to the latest version of firefox in preperation for rollout, and then added some software like adobe.
The profile is kept in the default user, so everytime a user logs in, they will get prompted with the message, and this will always happen because we use deepfreeze.
I need a FIX ASAP from mozilla on how to disable this pop-up via Group Policy...
Not at all happy,
SharpyHi,
One way you could try is to install Firefox on a fresh PC/image which has the same Adobe software versions installed as the clients. You may also have to install the same extensions as well as software for any additional plugins as on the clients. Start Firefox and make sure everything is okay. After that you can copy and overwrite the '''extensions.ini''', '''extensions.sqlite''' and '''pluginreg.dat''' files and probably the '''extensions''' folder and any supporting files of the extensions from this fresh profile, onto a client profile after temporarily disabling/unfreezing Deep Freeze. If everything is okay you can then push the changes onto the other clients via a logon/startup script after temporarily disabling Deep Freeze and then re-enable Deep Freeze.
[http://kb.mozillazine.org/Profile_folder Firefox Profile Folder]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] -
Your computer appears to be infected
We believe that your computer is infected with malicious software. If you don't take action, you might not be able to connect to the Internet in the future.
Learn how to remove this software.No you do not have a virus. That is a standard web popup usually, that tres to get up to download a "removal program". The removal program is the virus or similar.
-
Itunes can't start because MSVCR80.dll is missing from your computer. I've tried reinstalling but problem continues. May anyone knows how to fix it?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99395) -
The error is saying - make sure your computer date is set correctly and that it accepts cookies from the itunes stores. I made sure safari can accept cookies and computer date is set. I have 10.5.8 with Itunes 8
Hello Melzy21,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario -
I am using the latest Firefox (28.0) on Windows XP in a shared computer environment. Although I do not have Administrator access, I installed Firefox myself and can change whatever Firefox config settings I want (including about:config and mucking with the files in the installation directory).
I want to disable the tab that appears on Firefox startup, "Another program on your computer would like to modify Firefox with the following add-on". This tab usually appears once per day (the first time I startup Firefox each day). I want the tab not to appear at all, from now on.
The "another program" in question is some program that is used in the facility where I'm using the computer, so I can't just uninstall that program. Although this is a shared computer environment, they don't "wipe" the machine every day, just reboot. So the Firefox I installed is still there with all my config settings intact. As far as I know, I'm the only person who uses Firefox on this computer.
Solutions that don't work:
"Just click Continue" -- but then I still see the "Another program" tab every day, and don't want to see it.
"Click Remove in the Add-ons list" -- I removed the Add-on in question but the tab still appears every day.
I would like a solution that either eliminates the Add-on request for that particular application, or eliminates all such requests ("Another program...") regardless of what application requested it. The ideal solution would be if the request itself had a checkbox for "never ask this again" but, alas, no such luck.Gosh... I spent about an hour preparing a response, then accidentally did control-something or alt-something which took me back a page and I lost everything I typed (even after I clicked Forward to try to get back to where I was). If anyone knows of a config setting like "don't ever trash an entire page of user input unless the user explicitly confirms it", or, "keep form input data even if the user goes Back or Forward", I think that would be a great feature.
OK, back to the original question...
I appreciate the responses thus far, but I think there have been some misunderstandings. Maybe a multiple-choice version would help:
Question: Is there a way to suppress the appearance of the notification tab that says, "Another program on your computer would like to modify Firefox with the following add-on" (meaning, any request from another program to install an add-on is to be silently ignored and discarded)?
Answer:
(A) Yes, you can suppress that notification (please state how).
(B) No, but you can request that feature (please state where).
(C) No, you can't do that or request that feature.
That's basically my question in a nutshell. If the answer is (B), I might envision a boolean about:config setting like "extensions.allowProgrammaticAddonRequests" that defaults to "true" and can be set to "false" manually. I think that would be the most direct solution (if it were possible).
I will respond to some comments from above:
"I don't understand why you are using a mozilla.cfg file to lock those preferences when you can modify the preferences for your current Firefox profile via about:config" -- This is because the "other program" in question (iCafe Manager) was setting certain config options (browser.startup.homepage, and browser.newtab.url) on every reboot (which happens every morning at that facility). I got tired of manually changing the settings back every day. Using the above-mentioned files, I successfully defeated iCafe Manager's daily interference with those config settings. The other things (like stuff related to Socks tunnelling) I probably could have just set once in about:config but doing a lockPref seemed to do no harm. The settings for "enabledScopes" and "xpinstall" were to see if they'd help with the problem I originally asked about, but they did not.
"I would look in about:config to make sure those preference modifications are in effect" -- yes, I confirmed that the settings are in effect and locked. That much works as expected.
"A) removing the iCafe Toolbar extension from the Firefox Addons -> Extensions panel results in the "Another program" tab at startup" -- true, but I think it would be more accurate to say: while the toolbar extension is not installed (due to either having been removed, or, never having been installed at all), the "Another program" tab appears on at least the first startup of Firefox after every reboot.
"B) when you allow the installation it shows up as "(disabled)" in the Extensions list but the unwanted toolbar still shows up (correct?)" -- yes, correct.
"You could explain the problem to the system administrator of your facility" -- unfortunately, there's no administrator on site, only a person who makes sure the lights are on. They'll call a tech if there's a catastrophic problem (like the net connection goes dead). Since I installed Firefox myself, and since iCafe Manager is a program they installed, I don't think they'll go out of their way to help me with Firefox (especially if I'm trying to defeat iCafe Manager's attempts to interfere with Firefox). From their point of view, their systems are working just fine.
"allow the installation and then see if you can go to the Firefox Customize menu and HIDE the toolbar as a workaround" -- since I'm not in that facility now (and probably won't be again until this summer or so), I can't experiment with those systems now. But I do recall clicking just about everything I could, including "View - Toolbars" (which seems to be the same menu as when I right-click on a toolbar line). That menu allows hiding toolbars, but from my recollection, the offending toolbar was not displayed in the list, so I could not hide it that way. Also, the Customize menu ("View - Toolbars - Customize") seems to allow only modifications to a toolbar, and not a way to hide an entire toolbar.
"it might help if you could post a new troubleshooting information list after you allow the iCafe Toolbar installation" -- ok, that troubleshooting report is included below.
Thanks again for your help.
Application Basics
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: iCafe Manager Toolbar
Version: 5.2.0.6
Enabled: false
ID: {C058FE28-1E07-4FD1-8092-046F8A964D12}
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: about:blank
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
browser.startup.homepage: http://www.google.com/ncr
browser.startup.homepage_override.buildID: 20140314220517
browser.startup.homepage_override.mstone: 28.0
dom.mozApps.used: true
extensions.lastAppVersion: 28.0
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.opengl: 3
gfx.blacklist.stagefright: 3
gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.opengl: 3
network.cookie.prefsMigrated: true
network.websocket.enabled: false
places.database.lastMaintenance: 1398414928
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 53428
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.npgoogleupdate: 1
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1396778909
Graphics
Adapter Description: Intel(R) G33/G31 Express Chipset Family
Adapter Drivers: igxprd32
Adapter RAM: Unknown
Device ID: 0x29c2
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 11-3-2008
Driver Version: 6.14.10.5009
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
Vendor ID: 0x8086
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5 -
I cannot get extensions to run or enable, nor does the browser remember my preference.
For example, after I install or Enable an extension, when I restart Firefox I get a tab for every extension that forces me to check "Allow this installation" after the prompt "Another program on your computer would like to modify Firefox with the following add-on".
Moreover, when I click 'Options' on an installed extension, Firefox freezes permanently.
Note that I DO NOT have any extensions.* files in my Profile folder, nor do they appear.
I am trying to get MozRepl running. I am able to install it, but the menu option does not get added in the 'Tools' menu. Moreover none of the installed extensions are able to add to the menu.
I've tried every solution in the following links
https://support.mozilla.org/en-US/questions/929335
http://kb.mozillazine.org/Preferences_not_saved
https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
I have made the Profiles\ folder and all subfolders Read-only, including the files.
I have tried the "Reset Firefox to its default state".
I have tried uninstalling (including removing all profiles/data) and re-installing Firefox, and I get the same issues.
My operating system is Windows 7 and I have McAfee SiteAdvisor Enterprise Plus and McAfee VirusScan Enterprise + AntiSpyware Enterprise.Check that Firefox isn't set to run as Administrator.
Right-click the Firefox desktop shortcut and choose "Properties".
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
* Privilege Level: "Run this program as Administrator" should not be selected
* "Run this program in compatibility mode for:" should not be selected
Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\). -
I have updated to the latest version of iTunes (11.2.2.3). However, when I connect my iPod it shows in My Computer and iTunes opens automatically when the iPod is connected but the device doesn't show in iTunes. Any ideas? I am on Windows 8.1 and my iPod is a Classic
Hi murr18140,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with your iPod classic not being recognized in iTunes for Windows:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363?viewlocale=en_US
I hope this information helps ....
- Judy -
After upgrading to Firefox 9.0.1, on first run after every reboot, the following warning appears for every installed Add-on.
"Another program on your computer would like to modify Firefox with the following add-on"
So, i have to "Enable" my installed Add-ons on each reboot.
Would you please help me !
P.S.: I found that these files (and some others) will be deleted on each reboot, and it happens on computer start up (not at shut down)!
extensions.ini
extensions.sqlite
extensions.sqlite-journal
And as i mentioned, i have the same anti virus on my laptop and desktop, but i have not any problem on laptop.Do you have security software that acts like a sandbox or uses virtualization to restore files on a next boot?
See also:
*http://kb.mozillazine.org/Preferences_not_saved
*https://support.mozilla.org/kb/Preferences+are+not+saved
It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
*https://support.mozilla.org/kb/Profiles
New files will be created when required.
See "Corrupt extension files":
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
*https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.
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