Your inability to provide proper service results in me paying extra.

My new bill contains a lot of verbiage justifying a number of extra little pro-rated charges pertaining to changes made on a series of recent phone calls. The thing is, I called on several occasions attempting to CANCEL several of my services, but kept being placed on indefinite hold, with no one ever picking up the call to address my concerns. I even resorted to the ATT Cares Twitter resource, desperately trying to get the attention of someone who would help. Although several reps tweeted back that they were concerned, no one ever called. I finally reached a retention rep on June 8th, and of course, even though I was VERY specific about what I wanted, she still kept me on the phone for an hour with sales pitch after sales pitch - trying to get me to change my mind. If y'all had just done what I asked, on the first call that I placed, I am CERTAIN my bill would be less than it is now. I believe you use tactics like the "indefinite hold" on purpose to keep customers from canceling, so that you can continue to milk every possible dollar. I think it's shady and I think for every pro-rated charge you post to customer accounts, you should also be pro-rate-discounting people for all the times your service is out or performing in unsatisfactory fashion. Your customer "service" is less than world-class, and even though I'm fuming over this bill, I'm glad I've reduced the number of services I have with you. I hope others do the same.

I would recommend that you send a Private Message to the Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the envelope at the top right of the page for your response from a team member.

Similar Messages

I want to use Back to my mac. When I try to turn it on, it says "Back to My Mac may be slow because more than one device on your network is providing network services. Turn off NAT and DHCP on one of the devices and try again." How do I fix this?

Not sure if I am doing this right. This is my first time in the support community.
I imagine what I put in my heading was supposed to go in here.
I want to use Back to my mac. When I try to turn it on, it says "Back to my mac may be slow because more than one device on your network is providing network services. Turn off NAT and DHCP on one of the devices and try again. See the documentation that came with your device for information about turning off network services"
Does anyone know how I do this? I contacted my ISP (Telus in Canada) and they did not know anything (not that they usually do).

Why do ISPs insist upon making things so difficult for their customers?
If you cannot get them to understand that you would prefer to use your own router over their piece of cheap junk, perhaps the information in the following will be useful:
http://keithbalomben.wordpress.com/2012/03/29/telus-actiontec-v1000h-hacks-and-i nformation/
Scroll down to DHCP Settings
You will need to log in with proper "technician" credentials. They are provided in the above link as
Username: tech
Password: t3lu5tv
... but these may or may not work. Try it, and if you cannot get anywhere at least now you know what to ask Telus to do in return for your business.

How to get nested JSON structure from OData service result

Hi all,
This is what I have done :
I have developed OData service where I am following below steps :
1. Created Stored procedure for the logic
2. Created scripted calculation view and call stored procedure from the view.
3. Created OData Service where I am calling calculation view with multiple parameters.
Every thing is working fine and I am getting proper JSON Result which all the attributes that I am returning from the view in flatten structure.
Additional requirement:
On top of this I have additional requirement where I want to get various aggregation or counts.
For example : from view I am getting all the customers result as result set and I also want some summary level information along with that such as :
1. Total Number of Records
2. Total VIP Customers
3. Total Individual Customers
4. Total Business Customers
Above counts can not be each records level information so I need this details in my OData Service result as separate summary section like nested JSON structure.
For example :
d: {
results: [
__metadata: {
uri: "http://servername:8000/testmulti.xsodata/calmultiview1('123456')",
type: "Cust.Multiview1.calmultiview1Type"
aggregation: {
totalrecords: "",
totalVIPCustomers: "",
totalIndividualCustomers:"",
totalbusinesscutomers:""
ID: "123456",
ENT_ID: 1234,
FIRST_NM: "ABC",
LAST_NM: "XYZ",
CITY: "DELHI",
In above example like _metadata , I am asking how to get aggregation section also in the JSON result?
aggregation: {
totalrecords: "",
totalVIPCustomers: "",
totalIndividualCustomers:"",
totalbusinesscutomers:""
Please suggest best possible way to implement this kind of requirements.
Thanks
- Dharmesh

Don't expect that OData can help you for this. Still you can try the following.
Create a XSJS service where you can execute your procedure manually and get the aggregation as well. From the XSJS , you can loop over the result sets and build your corresponding JSON format. But, you can not implement the features of OData, as the return would be "just" a JSON.
in any way you can establish an association with your main entity and aggregation entity(I am Sure, the worst case), you can get both in the same payload.
Sreehari

I have bought my iphone 5 from UK and now residing in USA. Although my carrier (Ultra Mobile) provides 4G service i only get 3G speed. Also icon "3G" appears on top part of my screen. My model is MD297B/A. Pls suggest to enable 4G on my phone

i have bought my iphone 5 from UK and now residing in USA. Although my carrier (Ultra Mobile) provides 4G service i only get 3G speed. Also icon "3G" appears on top part of my screen. My model is MD297B/A. Pls suggest to enable 4G on my phone

It is more than likely the inability of the UK phone to support the US phone bands. You will probably be stuck with 3G and will never be able to get LTE. Also, your warranty is only good in the UK. You might be better of to try and sell that device to someone in the UK and purchase a phone in the US that you can get full service with.

Does client container provides JNDI services?

I'm confused in a client side JNDI lookup question. A requirement to me is to obtian ConnectionFactory from JNDI and connect to a EIS via client-side Resource Adapter, but on my client side, the JNDI string is java:comp/env/eis/local/ABC. I'm wondering does client container provides JNDI services? I'm a newbie on this, so any help will be apreciated. Thanks!
[email protected]

I am just pasting some contents regarding this. This may solve ur doubt
Obtaining the InitialContext Using the Client's Environment
The properties can be initialized in the client's environment, thus avoiding the need to hardcode the values for these properties inside the client's code. To do this, the following environment variables must be set. If any of the properties isn't set, its default value (if any) is assumed:
java.naming.factory.initial? Provides the value for Context.INITIAL_CONTEXT_FACTORY
java.naming.provider.url? Provides the value for Context.PROVIDER_URL
java.naming.security.principal? Provides the value for Context.SECURITY_PRINCIPAL
java.naming.security.credentials? Provides the value for Context.SECURITY_CREDENTIALS
These properties may be set in the Java runtime's system properties, or in cases of an applet, in the applet's parameter list.
Another way of setting these properties in the JNDI environment is by the use of resource files. A resource file is a flat file containing key-value pairs that define the JNDI's environment. The keys are the different properties that have been discussed in this section. This file should be named jndi.properties and should be available in the application's class path. In addition to this, JNDI also looks for the jndi.properties file under the lib/ subdirectory under java.home. All the readable resource files are loaded into the application's environment. In most cases, if the same property is defined in different resources, the first value found is used. In a few other cases, where it makes sense, the values found in the different resource files are concatenated.
After these properties have been set, you can initialize the InitialContext simply by invoking its default constructor:
Context ctx = new InitialContext() ;
You can find this example in ch08/com/wlsunleashed/jndi/Example2.java. This example obtains the InitialContext object from the WebLogic Server and tries to looks up javax.transaction.UserTransaction. To execute this example, start the WebLogic Server instance in your local host, listen in port 7001, and execute the corresponding class. Pass in the different fields discussed in this section as command-line parameters. For example, you can execute the class file using the following command line:
C:> java -Djava.naming.factory.initial=
weblogic.jndi.WLInitialContextFactory
-Djava.naming.provider.url=t3://localhost:7001
com.wlsunleashed.jndi.Example2
Experiment with this example a little more by creating a jndi.properties file and putting it in your classpath. Now execute this class without the command-line arguments. You'll get the same results. Perform the test again, but this time provide the command-line arguments along with the jndi.properties file. Make the port number in the command line incorrect. You'll notice that the value provided in the command line is used, and the class file errors out. It's quite easy to notice that the command line gets precedence over the jndi.properties file.

How can the FFC possibly force Verizon to provide the service I've paid for?

So it seems that Verizon is quite fond of giving their customers alot of ******** and runaround in order to avoid providing the service they claim to be selling. After spending a TORTUROUS full hour of my time speaking with a customer service rep AND paying an ADDITIONAL $30 to continue having phone service I STILL don't have what I paid for, and customer service will not accept a third call from me today. SO, I have gone ahead and filed a complaint with the FCC. I didn't feel the need to make this a community discussion, but evidently this is the only way to inform this god awful swindling sleaze-ball company of my discontent.
Here are the details of the complaint I have presently filed: "I purchased an upgraded smart phone and added a $70 card for unlimited talk, text and 4 gigs of data usage. I was NOT moved on to the $70 plan printed on the card I purchased and was additionally billed for every call, text and data transfer until my previous $20 overage balance was reduced to nothing. When I spoke with their customer service, I was told that they would fix the error if I paid an additional $20. I purchased ANOTHER $30 card(the location I was at only had $15 and $30 increments) and added it to the phone. I called BACK customer service to make sure I would no longer be charged for the unlimited service I paid for. As it sits at this moment, my account says I have unlimited talk and text, BUT my data is next to empty AND the overage balance is UNDER $1. In summary: that's $70 for the plan I wasn't given, $20 for the charges I wasn't supposed to incur, and $30 for the extra money they insisted I pay to continue service."
Does anybody SEE this?!?! I PAID $70 for unlimited talk, text and 4 gigs of data, period. That should be the end of it, I should HAVE that right now and not be fighting to GET it... What I have RECEIVED is billing through $20 that should not have been touched. I then had to ADD $30 MORE and I STILL don't have data reflected on myverizon AND the dollar balance on my account is under $1. So instead of paying $70 for unlimited talk, text and 4 gigs, I have paid $120 for unlimited talk, text and ZERO data AND an almost empty overage balance.

Again: I don't start out this way. I don't TALK this way, but when I've been patient and polite on the phone for a FULL hour, and they STILL don't fix my problem, and I call back and get a robot voice telling me to go online... I'm going to vent. You see?
When I say it costs next to nothing, what I mean is that price fixing is occurring at the highest levels by financiers who have a monopoly on literally everything for sale. There's no REAL WORLD value behind the costs. That wasn't the focus of this complaint because I've fully accepted that the vast majority of society is far too fluoridated and indoctrinated to have critical thought processes. I'm sorry for mentioning it because the problem is bigger than the imaginations of anyone who will read this.
What I want to focus on is the end of the line robbery occurring in my immediate, direct experience in this moment where my account should rightfully have 4 gigs of information and $50 credit waiting for me because I paid for it. I live in the sticks. I LIKE it out here away from the metropolitan taxpayer zoo. I HAD a (removed) phone from (removed) when I moved out here and frequently wouldn't GET incoming calls. When they actually DELIVER the service I normally pay for, I'm not dissatisfied. I achieve communication. It's pretty cool... but since I've gone ahead and upgraded to a smart phone they've withheld the service I've paid for and charged me $50 for NOTHING at all. That's THEFT. Flat out.
How I handle it??? You mean by being polite on the phone while they explained to me that I would have to pay an additional $20 AFTER the $20 they falsely charged me in order to have the plan I already paid for? You mean when I went ahead and withheld every thought in my head to call them out on how messed up that is, and actually went into that store, and bought that card, and added it to my phone, and waited politely AGAIN? You mean when I discovered that not only was the issue STILL not resolved, but the balance on my account shows less than a dollar, and I tried to call back yet again only to be told to go online where NOTHING on this site puts you in contact with anyone who will actually DO anything to resolve ANY sort of issue?
I believe I have every right to be as rude as I like at this point. This is NOT how a legitimate business operates. I shouldn't even be replying to you. I shouldn't be ****** off and missing money/data as I'm here holding the receipts. I shouldn't be forced to make this whole day about hunting down a legitimate person within the company in order to collect what I paid for. There's a product on the shelf with an advertised service. I paid the money... I should have the service... and I shouldn't be charged extra money in order to fund their inability to deliver it.
Comments edited as required by the Terms of Service.
Message was edited by: Admin Moderator

I need a data transfer from intact hard drive of older macbook that won't boot. Can Apple provide this service even though my one to one membership has expired?

I need a data transfer from a 2005 Macbook to my new one (2010). I damaged the old laptop and although it wouldn't turn on, when I brought it to the Apple Store they ascertained that the hard drive was still intact. They said I needed to purchase a one to one membership to get a data transfer, which I did, but somehow forgot about it and now it's expired. Is there any way I can still get the data from the old hard drive transferred to my new macbook? Can Apple provide this service even though my one to one membership has expired?

Go to OWC where you can purchase a suitable enclosure for the drive. You will need an enclosure for a SATA notebook drive. This is assuming the old computer is a MacBook and not an iBook. I make this observation because the first MacBook was released in 2006, not in 2005. If yours is a 2005 model then it's an iBook and uses an ATA interface.
Install the old drive in the enclosure, connect to your new computer. You can then transfer your data.

ORA-02263 when creating Report on Web Service Result

Hi,
I'm using Application Express 4.2.1.00.08 and I'm having problems creating a report on web service result.
This is the tutorial I'm using: http://docs.oracle.com/cd/E14373_01/appdev.32/e13363/web_serv.htm (yes, I realize it's intended primarily for APEX 3.2).
I am able to create the web service, but when creating a report on web service result, I get the following error in the last step:
ORA-20001: Unable to create form on table. ORA-02263: need to specify the datatype for this column.
I have tried creating a report on the same web service result on apex.oracle.com (Application Express 4.2.1.00.08) and I don't get the error, and I am able to create the report.
The same thing happens with another web service, so I'm puzzled.
What could be the problem?
Thank you.

I wasn't able to solve the original problem, but I was able to recreate the process manually, using APEX_WEB_SERVICE.PARSE_RESPONSE function, documented here:http://docs.oracle.com/cd/E23903_01/doc/doc.41/e21676/apex_web_service.htm#autoId10
Thanks again for your help!

Your search did not produce any results

Hi,
I'm publishing my iWeb site to my ME.COM account.
I have the site password protected as offered in iWeb.
But when the site is password protected the search with the iWeb search field does not provide any results.
Only the message:
"Your search did not produce any results."
If I disable the password protection for the site in iWeb and republish, the search provides the expected results.
Any idea what's wrong?
Thanks and Regards,
JO

Sorry, didn't test enough.
After publishing a few new blog entries under the password protected site, I tested the search again and it does not return any results.
It was working for a short time when I republished unprotected and then again protected.
Now that I added block entries under the protected site mode, search is brogen, again.
Any Help?
Thanks and Regards,
JO

Providing BB services to End customers

Dears
We are MVNO , we provide mobile communication service to our customers , (mobile operator)
I would like to explore the opportunity of providing BB services to our customers (individuals or enterprises) and would like    to know what is the technical solution behind that , is there any technical documentation like a complete e2e technical solution including diagrams and charging methods used. or could you please lead me to the somewhere where i can obtain these info ?
Appreciate your help

This is not the appropriate section of this forum to post your questions about this subject.
You need a mobile telecommunications consultant to design or pursue what you need.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Providing DNS Service

Hello,
I am come across some RFPs for Internet service where one of the requirements is for the ISP to provide DNS service to the customer. Is this something as simple as giving them the IP address of a DNS server to use or could it be something more?
Thanks in advance. All replies rated.

Hello,I
am come across some RFPs for Internet service where one of the
requirements is for the ISP to provide DNS service to the customer.
Is this something as simple as giving them the IP address of a DNS
server to use or could it be something more?Thanks in advance. All replies rated.
Hi,
If you see the concepts of DNS in internet is when ever you want to host your web server in internet and you dont have authorative dns server with you then we ask some of the ISP's to become a authorative DNS server for your web server which is exposed to internet.so when ever a request comes for your web site the authorative DNS server's ISP will resolve and provide the ip address of your web server to users.
and if you have DNS server at you own datacenter then we ask the root DNS server in internet to redirect the traffic for your web site to your own DNS server so that it can resolve the page and provide the ip address.
Hope to Help !!
Ganesh.H

I forgot my icloud password but when I go to verify my birthdate in order to answer my security questions, it says "For your security, please provide a longer answer." can someone explain this to me? Seriously how can I provide a longer answer?

I forgot my icloud password. I attemptted to reset it by going to my security questions and answering them but when I go to verify my birthday, it says
Please verify your birth date to continue.
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1864                     For your security, please provide a longer answer.
Seriously how am I suppose to provide a longer answer?

If you are having problems using the website to reset your password, you can call AppleCare support. They can assist you with AppleID issues, and I believe there will be no charge for that.
AppleCare phone number: (800)-694-7466

Start order between WTC server and EJBs provides exported services

Using WLS 10.3.0 and Tuxedo 11.1.1.2.0 (32-bit) with WTC as the communication bus between the 2 platforms....
Running load balancing/failover inside Tuxedo using the cluster setup as described by:
http://docs.oracle.com/cd/E13222_01/wls/docs81/wtc_admin/Cluster.html#1110847
and got WLS rigged in a cluster with 2 nodes (managed servers) on separate machines. When I take down and up one of the nodes soft (with start/stop scripts) everything works fine during shutdown but not upon starting. What I think happens is that the WTC server starts first before the EJBs that provide exported services. In the Tuxedo log a connection is first established then a ton of TPENOENT until the EJBs get going. Any way to reorder these resources during start up? So that the EJBs are ready first prior to the WTC server?
mvh / Matthew Young

Q8. What versions of Tuxedo are supported?
A8. WTC 1.0 will support Tuxedo 6.5 and Tuxedo 8.0. WTC 1.1 (which adds
CORBA support) will support Tuxedo 6.5 and Tuxedo 8.0. Soon after the
release of both of these products we will certify WTC with Tuxedo 7.1.
However, the version of Tuxedo 7.1 you will need to have will be Tuxedo 7.1
after a certain patch level, which I don't know the number of yet. I will
attempt to keep the public informed about which patch level will be required
in Tuxedo 7.1
Q9. What WLS Releases will be supported?
A9. WTC 1.0 will be certified on WLS 6.0 SP2, WTC 1.1 will be bundled with
WLS SilverSword release (6.1?)
Q10. How will WTC be packaged?
A10. WTC 1.0 will be a separately downloaded binary (one for unix, one for
NT) that the user will have to install and configure in his/her WLS
environment. (Configuration will consist of putting the jatmi.jar file into
the classpath (as well as the normal BDMCONFIG configuration, of course)).
WTC 1.1 will be bundled right in there with the WLS SilverSword release.
Q11. When will WTC go live (no more beta)?
A11. This is a question for Jeff Cutler, but my impression is that WTC 1.0
will be shipped in the same time-frame as the Tuxedo 8.0 release and
obviously (see A10) WTC 1.1 will be shipped with WLS SilverSword.
John Wells (Aziz)
[email protected]

HotFix 2 breaks web service results of type xsd:anyType

I have a client that accesses a number of web services that
return results as type xsd:anyType (the results are complex XML
hierarchies that change according to db values). Before HotFix 2,
in in my ResultEvent.RESULT event handler, I could get access to
the result via the ResultEvent.result property. But since HotFix 2,
the ResultEvent.result property is always null for web services
results of type xsd:anyType (for other result types,
ResultEvent.result is correct).
This is a major nuisance!! I assume this is a bug, so can
anyone suggest any workarounds while I wait for Adobe to fix it? I
can access the result as a string via the EventResult.message.body
member. And from there, I can parse the XML, and perform an
XML-to-ValueObject conversion... does that sound reasonable? Does
anyone have an examples of XML-to-ValueObject conversion code to
help get me started?
Any hints or tips would be most welcome ;)
Thanks!
Paul C.

This has become a huge problem for me... it's boken my
applications in *many* places :(
Is there no-one with any suggestions?
Paul C.

Unable to load your custom module provider's module-factory-class

I am having a problem while I deploy my application. it gives me following error:
Unable to load your custom module provider's module-factory-class com.bea.p13n.descriptor.module.ConfigModuleFactory
Dont know how to resolve it. the class is in p13n_system.jar file, I have added that jar as a library in deployment but still it shows the same error.
Added it in classpath as well but same error. (Dont know exactly how to add in class path, i have added just in "Start Server" tab's classpath)
Any help will be greatly appreciated

Below link might be helpful.
http://kr.forums.oracle.com/forums/thread.jspa?threadID=1049509&tstart=0
Regards,
Anandraj
http://weblogic-wonders.com/

Your inability to provide proper service results in me paying extra.

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