Your latest upgrade states that it is incompatible with my Avast Virus protection and others who have McAfee have the same problem. Does this mean if we update Firefox it will interfere with our virus software?

Your new recommended update appears incompatible with my and other's virus protection. How can we be sure we can safely navigate if your security on the older versions of firefox are lifted? It seems that many people are having this problem and have said they will return to Internet Explorer. Please advise as I prefer Firefox but cannot take the chance of malware and other infections. I would appreciate a hasty response.

No, it doesn't affect your anti-virus program, only the silly little extensions that some anti-virus applications install into Firefox that duplicate features which are built into Firefox = anti-phishing & web forgery protection.

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I have a serious (and bizarre!) issue with my novation impulse (Although i've tried it with two other keyboards and i still have the same problem) and its compatibility with mainstage 3

i have a serious (and bizarre!) issue with my novation impulse (Although i've tried it with two other keyboards and i still have the same problem) and its compatibility with mainstage 3.
the problem is best explained on the following one - page thread:
https://discussions.apple.com/thread/3951518?start=0&tstart=0
(Clearly i'm not alone in this problem, although i think i figured out what's going wrong a little more than he did...read on!)
his solution, to put mainstage in jump mode, is very unsatisfactory to me, as it bounces all of a sudden to drastically different settings.
basically, my analysis is that my controller is NOT receiving MIDI date from mainstage. in other words, mainstage knows what my controller is doing, but my controller doens't know what mainstage is doing.
let's say i turn the knob all the way to the right ... 127...and the virtual fader goes to the right like it's supposed to.
now...next...let's say i change to a different patch, where that same VIRTUAL fader is not at the max clockwise position..maybe it's only at 1pm. now when i turn the physical knob to the RIGHT, the midi data is still at 127 on the controller! it didn't "reset" to sync up with the new level (say 80 or so) setting on the new patch. so i can't increase that new setting of 80 by continuing to turn the knob to the right. i have to turn it all the way to zero,...and then continue PAST zero until the controller thinks that IT is at 0...at that point the controller and mainstage are in agreement, and things work fine....so bascially, the keyboard thinks the level is at max...but mainstage thinks the level is at 1pm.
i am using Logic 9, and i have a macbook pro 2.9 Ghz I7 with 8 gigs of memory and OS X 10.8.4

Hi Josh,
Thanks for taking the time to contact us here a Novation for technical support. Lets continue to correspond via email so we can get your issue resolved.
Thanks.
Mike Towns

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

HT1338 cannot connect my MacBook Air to a projector -does not detect and 2nd monitor. I have a new Mini port to VGA cable made by apple. When I read online I see that many people have the same problem - Is this an Apple defect??????????????????

I cannot connect my MacBook Air to a projector - It will not detect a 2nd monitor or display. I am using an Apple made Mini Display port to VGA adapter. As I read online I see that many other peple are having the same problem. Is this an Apple defect!!???? If so it just burst the bubble about how great macs are. I never had a problem with that on a PC. I hope I am wrong. What can you tell me?

Hi There,
I have had the exact same issue but with a projector.
The issue lies with Mountian Lion 10.8.2.
I tried many a combination with no luck to get HDMI working.
Took my mac into the apple store and came to the conclusion it was the software, so I asked them to install 10.8 onto it (this is destructive so a backup is a must)
Bought my macbook home and voila, now displaying through my projector.
There is a small graphics update after 10.8.1 which seems to be the cause.
Hope this helps.
Thanks.

When receiving phone calls, the background apps play through the speaker making it impossible to hear the person on the other line. How do i fix this? This started happening on my iphone 4 and now i have the same problem with my iphone 4s.

I once had a phone call in the middle of a trip. I was listening to my music and phone rang. It was work calling. I answered the phone and the music continued to play. I had to tell the person to hold, then i had to use multitask to find the app and manually turn it off. Once that was done, i retrurned to the phone call to find out that when i receive an email it too plays through the speaker while i am on the phone. Why wouldn't it mute these things while i am making a phone call? Is there a setting for this? It seems to me that this only happened since IOS 5, but i can't be 100%. What i am 100% on is the fact that it happened on my Iphone 4 and is now happening on my Iphone 4s.

The music continued to play with the iPod?
If so, when a call is received while listening to music with the iPod, when the call is answered the music should be paused. When ending the call, the music starts playing again from where is was paused.
There is no automatic mute with notifications for received email or messages while on a call and there is no setting for this.

When I try to access an active link from a website (usually a pdf file), the new tab opens and is labeled correctly; the word "done" appears at the bottom; but the page does not open or download. The same problem does not occur with Chrome.

Example: on the home page of the website http://www.dot.ri.gov
there is an active link entitled "Overview of all Iway changes - Fall 2010"
Clicking on it exposes the following url:
http://www.dot.ri.gov/documents/iway/Iway_Changes_Fall2010.pdf
However, the tab remains blank, even though it says "Done" in the bottom left corner.
When I use Google Chrome as a browser, I have no problem opening that url.
This has occurred numerous times over the past several days on several different sites--and usually the link that will not open is a pdf file.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

I updated to Firefox 4.0.1 this morning. Norton 5.5 is now disabled and the message states that it is incompatible with 4.0.1. I need the Norton features enabled. Can I go back to 4.0 until this is rersolved?

I updated to Firefox 4.0.1 this morning. Norton 5.5 is now disabled and the message states that it is incompatible with 4.0.1. I need the Norton features enabled. Can I go back to 4.0 until this is resolved?

Please do a Live Update to the Norton product.
They have provided an important update to Firefox 4.0.1.

Ever since I upgraded my iMac to the latest software I can't seem to burn any cd's does anyone have the same problem?

Ever since I upgraded my iMac to the latest software I can't seem to burn any cd's does anyone have the same problem?

Care to share which latest software you installed?

I cannot send emails, only receive, after upgrade to Yosemite today, Apple should resolve this issue. Any help more than welcome. Thanks in response to Pita Fito I have contacted three more people that made the upgrade and they have the same problem

I cannot send emails, only receive, after upgrade to Yosemite today, Apple should resolve this issue. Any help more than welcome. Thanks
in response to Pita Fito
I have contacted three more people that made the upgrade and they have the same problem. My advise is not to upgrade until Apple solves the serious issue, I would hate to have to re-install Outlook...

I can send e-mails just fine with apple mail on yosemite...
Might not be a generic problem but rather a personal problem..
You should try find a fix rather than waiting on apple.
Hopefully somebody can help you out.
More than happy to help with your settings/preference pain... And compare mine with yours...
If you send some screenshots... I can send you my equivalent... So maybe you can figure it out.
Is it a gmail or icloud email acount? Can be of more help if it is.

My itunes account was set up under an email account that has been deleted. I started a new itunes account but have the same device as with the old account. How do i keep my music thats on my ipod touch from being deleted when i sync it to my new account?

My itunes account was set up under an email account that has been deleted. I started a new i tunes account but have the same device as with the old account. How do i keep my music thats on my ipod touch from being deleted whin i sync it to itunes after purchasing new music?

I have the same problem (deleted email account). I think I mistakenly set up an account when I was buying an Apple product online, not realizing that it would be the same ID as my iTunes.
What is the way to actually contact Apple?
I have been clicking around in circles for hours! Will I have to pay them to resolve this? I don't have any products still have applecare . . .

I can't send emails from Mail. I have three different accounts set up and have the same problem with all. The mail just sits in my outbox. All worked fine until Yosemite upgrade. Recent update has not fixed problem.

I can't send emails from Mail. I have three different accounts set up and have the same problem with all. The mail just sits in my outbox. All worked fine until Yosemite upgrade. Recent update has not fixed problem.

I have been experiencing the same problem. My mail app won't even open on my Late 2011 Macbook Pro. It will show as open, but the app will never actually show up.

I have this new symbol that is displayed next to the battery sign, the symbol is a pad lock with a circular arrow around the lock. what does this mean?

I have this new symbol that is displayed next to the battery sign, the symbol is of a pad lock with a circular arrow around the lock. what does this mean?

See p. 10-11 of the User Guide.

My phone has been losing calls and according to the apple store i need to reset it due to a software fault - i have done this and still have the same problems. how do i reset the phone without reinstalling the soft ware fault by way of icloud backup

my phone has been losing calls and according to the apple store i need to reset it due to a software fault - i have done this and still have the same problems. how do i reset the phone without reinstalling the soft ware fault by way of icloud backup

Well, it appears that your backup is corrupt, thus causing your issue. So, you'll have to restore as a new device, & not from backup. Follow this by syncing your content back to your phone:
http://support.apple.com/kb/ht1414
Do not restore from backup.

I updated iTunes to 10.4 version and now it doesn't start and sen a messages "iTunes has detected an error and must be closed". Someone have the same problem and how can we repair our installation insted of change the windows XP installation? Best regard

I updated iTunes to 10.4 version and now it doesn't start and send a messages "iTunes has detected an error and must be closed". Someone have the same problem and how can we repair our installation insted of change the windows XP installation? Best regards

Only way to get iMac starting again was to re-install 10.4.4 from DVD, and then update it into 10.4.6. For a while it worked perfectly, just as before.
Then I tried to print to CD with my EPSON Stylus Photo 950 from Adobe Photoshop Elements (2.0). It didn't print anything, but printer started flashing all lights. The print job was not performed, so I did remove it from the Printer Utility. After that the iMac started "ticking" again, same noise than before, after 10.4.7 installation. I did re-boot iMac. It never started, it does stuck on gray screen (gray block running clockwise). HW test from DVD didn't find any problems (extended search looping 3 times). But Disk Utility found hard drive to have inaccurate node structure, it could not fix it.
Apple support recommended to use DiskWarrior. However, it does not support (yet) Intel Macs. I haven't got TechTool Pro 4.5.1 anywhere. iMac does start on to FireWire mode (T at boot), but I cannot see the disk from 10.2.8 iMac.
So, obvisously the problem is not 10.4.7. I believe it to be ESPON printer driver compatibility on Mac OSX. This does not suprise me, EPSON printers *****, I shall never purchase one again. However, disk catalog structure should not get messed by one faulty printer driver!

After upgrading to ios 8.2, my keyboard on my iphone 5s is weird. When i typing a sms, the screen is locking it self. Does somebody have the same problem? Sorry for my bad english...

After upgrading to ios 8.2, my keyboard on my iphone 5s is weird. When i typing a sms, the screen is locking it self. Does somebody have the same problem? Sorry for my bad english...

Hello Wexxwoxx,
Welcome to the Apple Support Communities!
I understand that after you updated to iOS 8.2, while typing a message your iPhone seems to be locking itself. In this situation, there are a couple of different troubleshooting steps that I would recommend.
First, I would suggest closing the Messages application completely by using the instructions in the attached article below.
Force an app to close in iOS - Apple Support
After the Messages app is closed, I would recommend resetting your iPhone using the instructions in the next attached article. After the reset, open Messages fresh and attempt to use as you normally would.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe

Your latest upgrade states that it is incompatible with my Avast Virus protection and others who have McAfee have the same problem. Does this mean if we update Firefox it will interfere with our virus software?

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